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Site Reliability Engineers in One Login develop infrastructure and support application teams. This involves working with a diverse range of other technologists and non-technical stakeholders so communication and empathy are as important as technical capability. As a Site Reliability Engineer you'll be part of one of our multidisciplinary service teams working with and supporting front-end and back-end developers, delivery and product managers, tech writers and architects build and maintain resilient, highly available and secure systems to meet the needs of our users take responsibility for solving complex and interesting problems create infrastructure as code to ensure our infrastructure and deployment pipelines are reusable, repeatable and reliable ensure our systems are appropriately monitored and instrumented to enable our teams to identify and respond to operational issues quickly and effectively build CI/CD pipelines to enable our developers to get their code into production as quickly and safely as possible act as a digital ambassador, sharing experiences through public speaking and blog posts participate in our in-hours 2nd line and out-of-hours support rotas to gain empathy for users and awareness of operational concerns share knowledge of tools and practices with your wider team and peers to drive consistency and maintain our high engineering standards

Your responsibilities will include: Designing and implementing new network services to meet the evolving needs of the Cabinet Office. Be a crucial point of escalation for our Live Service, diving deep into root cause analysis and finding effective solutions. Guiding and mentoring junior engineers, creating a collaborative and growth oriented team environment. Managing and supporting our wireless LAN and WAN, including network and security devices. Maintaining and enhancing our network infrastructure services, including switching, routing and firewalls, while sharing your expertise. Working with cutting edge cloud technologies, contributing to the migration of existing systems and the implementation of innovative new solutions. Integrating and improving our existing processing systems to enhance performance. Maintaining the integrity, availability, performance and capacity of our networking infrastructure. Carrying out change control activities with precision and documenting our network infrastructure. Working within technical compliance frameworks, including PSN and Cloud computing. Curious about Government Digital and Data? Dive into the Candidate Pack to learn more: ()

Main duties consist of but are not limited to: Technical Be responsible for data enhancements and executing plans that utilise the current toolkit and the skills of the team to deliver these. Contribute to the development of a world class Data Engineering capability for IPO IT & Data. Work closely with our Data Management and Business Intelligence Teams to drive solutions that ensure ease of access to data and help them to work with data more effectively and efficiently. Build IPO data pipelines, owning the data engineering artefacts. Build solutions to move data internal & external to IPO. Engage with stakeholders to build relationships and to gain a thorough understanding of key IPO user groups and design decisions. Work across groups, projects, and products to implement data engineering solutions to solve complex business problems, using the IPO’s chosen technology. Support the vision for the organisation’s use of data in line with corporate goals and vision. Behavioural Understanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results) Engaging Stakeholders (for mutually beneficial collaborative relationships outside of the team) Share knowledge and expertise with your wider team, aspire to be a role model within the organisation, champion our culture of learning, development, cross-company collaboration and teamwork Work across several multi-disciplinary teams to deliver highly focused and successful digital services Provide project / delivery management support when required Embrace a continuous improvement ethos Effective management and delegation of tasks within the team Applies “progress over perfection” principle Take full responsibility for decisions and deliveries Maintain inner composure, recovering quickly from setbacks and learning from the experience Highly driven and inspires others to move things along and make things happen Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends

Field Application Engineer Towcester - Hybrid (UK-wide Travel and 1 day a week on-site) £60,000 - £70,000 + Benefits This is an excellent opportunity for a technically minded professional with a background in Systems Engineering or Hardware/Software Integration to act as the vital link between a global leader in embedded computing and its diverse customer base. This company is a global leader in technical solutions for rugged computer systems with a reputation for innovation and quality. They are committed to providing customers with the best possible products and services and are looking for a talented individual to join the team. In this varied role, you will act as a technical liaison, translating complex customer needs into actionable developer requirements. You will be involved in every stage of the product lifecycle, from initial analysis and design implementation to on-site installation, troubleshooting, and long-term after-sales support. You will also serve as a bridge to R&D, providing market intelligence and ideas for innovative software products. The ideal candidate will be able to navigate both the sales process and deep technical challenges. You should be comfortable collaborating with internal engineering teams and external customers, ensuring that complex embedded systems are integrated seamlessly and perform at peak specifications. This is a fantastic opportunity to influence the next generation of embedded technology while managing high-level relationships and contributing to business intelligence in a fast-paced, cutting-edge environment. The Role: Act as the primary bridge between client specifications and R&D to define actionable developer requirements. Manage the product journey from initial design and manufacturing through to on-site installation and support. Diagnosing and troubleshooting complex hardware and software issues. Gathering market data and competitor insights from the field to influence future product roadmaps and R&D. The Person: Background in Systems Engineering or HW/SW integration, specifically within the Embedded Systems industry. Understanding of C/C++, Linux, and RTOS (VxWorks), with a working knowledge of Open Architectures like SOSA or VPX. Ability to navigate the sales process and present sophisticated technical data to both engineers and stakeholders. Commutable distance to Towcester and eligible for BPSS Clearance. Reference Number: BBBH271414 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Data Analyst Bath - (Hybrid Working) £32,500 - £37,500 + Holiday + Pension + Training + Health Scheme Excellent opportunity to join a growing business in a highly technical role that offers excellent career progression for driven data analysts. This company is enriched with over a century of leading the way in its industry. They provide key components to their customers and have deal across the UK. As one of the leaders in their sector, you would be joining a business at a very exciting time where you can grow and develop your career. In this role you will be responsible for data analysis and dealing with the day-to-day operations of the systems. You will be learning as you go as this company offers great training for all areas of the role. The ideal candidate will have proven experience as a Data Analyst and will have good knowledge of SQL Data Warehousing, programming experience with Python and SSIS. QlikSense and Power BI are not essential skills but are desired, however, extensive training will be provided to help develop on your skills. This is a fantastic opportunity to join a well-established business, that offers hybrid working with 2 days on site, 2 days at home and freedom to work from home or be on site on the final day. The Role: Responsible for Analysing crucial data. Assisting with day-to-day operations of the systems. Utilise Data warehousing and programming skills. Based in Bath, Hybrid Working - 2/3 days at home. The Person: Data Analyst experience Strong knowledge of Data Warehousing and Power BI Experience with Python and SSIS Desirable to have QlikSense Must be able to commute to Bath Reference Number: BBBH271391 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Architecture and technology leadership are crucial to MI5’s ability to move at pace and deliver the strategic technology change we need to stay ahead. We need technology leaders to help set and deliver our ambitious technology strategy. We are moving into a product-centred organisation and, as we evolve in this direction, we need senior technologists to help us develop our capabilities, ensuring we make the best use of recent innovations in technology while also pushing these boundaries even further with our internal engineering teams. MI5 makes use of modern approaches and cloud technologies such as AWS and Azure, as well as on-premises platforms and long-established technologies and frameworks. The role involves leading and managing technical architecture at both the product and product-group level, including the delivery and prototyping of new, secure, scalable, and robust capabilities. It also includes owning and managing technical risk for the product groups you’re accountable for, while supporting our product teams in their technical decisions and designs. A key part of the role is setting the strategic direction for our products and technologies, guiding decisions on the future of products, platforms or services, and enabling the decommissioning of legacy ones. Working closely with engineers and senior stakeholders, you’ll ensure alignment of vision and act as a force multiplier to increase delivery pace, manage technical and compliance risk, and maintain coherence across the organisation’s wider product landscape. This helps to ensure systems work effectively together and that capability investments deliver maximum value. Bridging the gap between technical and non-technical stakeholders, you’ll work with a range of technical specialists, including engineers, product professionals, and senior mission stakeholders, to make decisions on risk and technology strategy. You’ll also share the collective responsibility for keeping the country safe and demonstrate a commitment to continually developing yourself and others. Providing the appropriate level of support, leadership and direction where required to aid the development and growth of others, taking various forms including coaching and mentoring across the technical community. You’ll also bring constructive challenge, respecting the views and experience of colleagues while ensuring the right approaches, guardrails, standards, policies and governance are in place across the delivery lifecycle. Technical architects tend to be ‘T’-shaped, meaning they maintain both broad technical knowledge and one or more technical specialism, in depth. These specialisms may include software development, data architecture, security, cloud technologies and others. MI5’s architecture community (guild) is supportive and inclusive. It is responsible for designing and delivering real-world architectural solutions to strategic requirements from a range of business areas across the organisation and partner agencies. Whether delivering a platform for analysing data systems to support investigations, providing compliance services that ensure legal operation, or developing tools that enhance developer experience, the work presents unique and fascinating challenges. Due to the nature of our work, most teams are office based. Limited opportunities to work from home may be available, but these are not guaranteed and depend on the business need.

As Principal Technical Architect, you will define and execute the technical strategy for your responsibility, collaborating with senior leadership and diverse teams to ensure alignment with organizational, cross-departmental, and government-wide objectives. You will proactively seek opportunities to leverage emerging technologies - such as cloud and AI - and ensure that technical solutions are secure, user-focused, and capable of adapting to evolving business needs. You will lead the design and review processes for complex systems and infrastructure, championing architectural best practices and governance. By bridging technical and business perspectives, you will resolve high-risk issues and shape initiatives that drive transformation. Your role includes guiding and inspiring other architects, facilitating professional growth, and establishing an environment where innovative thinking thrives. Key responsibilities: Own and deliver the overarching technical strategy, guiding architectural decisions that balance risk, complexity, and delivery timelines. Lead governance and assurance processes, ensuring solutions remain secure, robust, and aligned with enterprise architecture principles. Collaborate with senior stakeholders to advocate for digital transformation initiatives, influencing decisions through clear, data-driven insights. Mentor and guide architects and engineering teams, nurturing a culture of excellence, innovation, and continuous learning. Oversee integration of new systems, developing detailed plans that align with broader organisational and cross-government strategies. Assess current systems to identify areas for improvement, analyse potential risks, and promote emerging best practices in the field. Facilitate stakeholder discussions, serving as the key escalation point for complex or high-risk design challenges. Drive continuous improvement, incorporating lessons learned into future strategies and ensuring consistency in architecture across multiple domains. The successful candidate will need to be adaptable and willing to work flexibly across the wider team as required, performing additional duties reasonably expected within the scope of the grade. Line Management You will manage a team, providing timely feedback, leadership and help in developing their capability and career, supporting and empowering staff to achieve their best potential, aspiring to make HOD an inclusive, enjoyable, and diverse team to work within whilst facilitating development as an individual. Travel Occasional travel may be required to other work locations within the UK according to business needs and may include overnight stays. All related costs will be reimbursed in line with Home Office policy. Working Pattern This role is available on a full-time basis with the option of working. This role is also suitable for working hours, with a minimum requirement to work 4 days / 28 hours per week due to business requirements.

Description: Role Title: Cyber Risk Analyst Location: Knutsford 60% office 40% home Duration: 30/10/2026 £497.40 per day INSIDE IR35 MUST BETHROUGH UMBRELLA Role Description: Role Overview: The Lead Cyber Risk Consultant will spearhead the EOL risk assessment project, providing strategic direction and oversight. In this role, you will lead a comprehensive evaluation of cybersecurity risks associated with End-of-Life technologies across the bank and apply a new cyber risk methodology to assign risk ratingsvii. You will identify opportunities to reduce residual risk in obsolete systemsviii, and guide remediation efforts through to successful transition into BAU processesix. This position requires excellent leadership, communication, and stakeholder management to coordinate between technical teams and senior managementx. Required Skills & Competencies: Cyber Risk Expertise: Deep knowledge of cyber risk management practices, including risk assessment methodologies and frameworks (e.g. NIST CSF, ISO 27005, FAIR). Ability to identify, classify, and prioritize cybersecurity risks in a large enterprise environmentxviii. Technical Understanding: Strong understanding of IT infrastructure and applications, especially the challenges posed by End-of-Life technologies (outdated operating systems, unsupported software, legacy hardware). Capable of evaluating technical dependencies and security implications of obsolete systemsxix xx. Analytical & Methodological Skills: Advanced analytical skills ("cyber analytics"xxi), including proficiency with risk analysis tools or GRC platforms for tracking risk items. Comfortable analyzing data (e.g. asset inventories, vulnerability scan results) to quantify risk levels and support data-driven decision making. Leadership & Coordination: Proven ability to lead a team or project in a cybersecurity context. Excellent organizational skills to manage multiple parallel workstreams (risk assessment phase, remediation phase, reporting, etc.), ensuring milestones are met on time. Communication & Stakeholder Management: Exceptional communication skills, both written and verbal. Able to translate technical risk issues into business terms and present findings/recommendations to stakeholders at various levels2. Strong stakeholder management and negotiation skills to drive consensus on remediation priorities and resource allocation. Problem-Solving: Adept at solving complex problems and devising risk mitigation strategies. Can balance security requirements with operational practicalities, recommending solutions that reduce risk while enabling business objectives. Adaptability: Flexibility to work with both onshore and offshore teams. If offshore, willingness to align part of your working hours to UK business hours for effective collaboration3 4. Qualifications & Certifications: Certifications: Industry-recognized certifications in cybersecurity/risk are highly desirable. Examples include CISSP, CISM (information security management), and especially CRISC (Certified in Risk and Information Systems Control) or CISA for IT risk control. These certifications demonstrate a solid foundation in managing enterprise IT risks and controls. Framework Knowledge: Familiarity with relevant security standards and regulations. Knowledge of ISO 27001 information security management and risk assessment standards, NIST cybersecurity framework, and banking industry regulations or guidelines for operational risk/cyber risk is beneficial. Other: Any certifications in cloud security or technical areas are a bonus if EOL systems span on-prem and cloud (e.g. AWS/Azure security certifications), as well as project management certifications (e.g. PRINCE2, PMP) which can aid in managing the engagement. Experience: Years of Experience: Approximately 8-10+ years of experience in cybersecurity, with a significant portion in cyber risk management or security consulting roles. Prior experience leading risk assessment projects or large-scale security consulting engagements is expected. Domain Experience: Demonstrated experience in conducting risk assessments, security audits, or vulnerability management in complex IT environments. Experience should include evaluating technology lifecycle issues, such as dealing with outdated systems or large-scale remediation programs, ideally within a financial services or highly-regulated industry. Project Leadership: Past roles should reflect the ability to manage or coordinate security projects and to work cross-functionally (e.g., working with IT infrastructure teams, application owners, and governance/Risk functions). Evidence of successfully driving risk remediation initiatives or advising on risk treatment plans is important. Please send latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. Reporting Line This role will report into Allan Graham Scope and Impact Level of responsibility, decision-making authority, and influence. Person specification B&T Live Services ensures stability, resilience, and operational excellence across HMRC’s live platforms. We manage end-to-end service operations, including Incident, Change, Problem, and Risk Management, to maintain availability and performance while proactively mitigating risks. Our team leads major incident resolution, service mapping, and capacity planning to minimise business and customer impact. We also oversee Release and Implementation Management, 24/7 Operations using advanced monitoring, and smooth onboarding of new services. Working closely with suppliers and commercial teams, we manage budgets, forecast operational costs, and maintain governance to deliver uninterrupted, high-quality services.

As a Senior AWS DevOps Engineer, you will: Use modern tooling to build CI and CD pipelines and develop DevOps toolchains, placing automation at the centre of your approach. Design and implement solutions that are highly available, resilient, scalable, extensible and maintainable within AWS cloud environments. Work across the organisation to promote a culture of engineering ownership and reinforce the importance of service integrity and long term maintenance. Collaborate with product focussed teams to gather requirements, evaluate tools, implement or update solutions, provision environments and support operational issues. Act as a DevOps leader with line management responsibility for DevOps Engineers, guiding and developing team members and helping to strengthen capability, standards and practices across the organisation. Contribute to the wider DevOps community, ensuring our practices continue to evolve in line with advances in technology.

As a Senior Business Analyst, you’ll lead small to medium projects and contribute to larger programmes by owning key requirements. You’ll align outcomes with service vision and business strategy, supporting product iteration and optimisation. You’ll build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit-for-purpose solutions. Working independently or collaboratively, you’ll demonstrate a solid understanding of your domain. You’ll also help shape future business models and contribute to business architecture strategy. As an active member of the Business Analysis community, you’ll share best practices and mentor others to support professional growth and capability development.

A Lead Business Analyst will have a good understanding of strategic arenas, leading large/complex projects. Strong people management, mentoring and coaching skills Able to develop best practice and assist with communities of practice. Ensuring outcomes are aligned to service vision/ business strategy by connecting the current/future business models whilst delivering future business architecture strategy. Support and inform iteration, evolution and optimisation. Strong stakeholder management skills, forming strategic relationships with senior stakeholders. Challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve outcomes. Lead effective communications to support design, build and delivery teams which meet user needs and business objectives.

2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst/EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company have been undergoing a massive global business change and transformation project and are now turning their attention to their Cyber Security Teams and expanding these globally. In this role you will serve as an escalation point for the 1st Line Team, and dealing with Incident Response, containment, and remediation of threats like malware, phishing, and unauthorized access. You will escalate issues to third line where applicable. You will work to Cyber Essentials and CompTIA Security+ standards. The ideal candidate will hold a Cyber Essentials accreditation and have experience in a similar position. Candidates holding a CompTIA Security+ accreditation are also encouraged to apply. Candidates must be located in and around the Bath area as on-site working will be required. Candidates must have full right to work in the UK. This is a fantastic opportunity to join a business offering a very healthy training and development budget, a great benefits package, and progression all the way up to Global Team Leadership. The Role: *2nd Line Security Analytics / EUC Security Analytics *Incidence Response, Containment, and Remediation *Escalating to third line when applicable *Hybrid working - 2-3 days a week onsite The Person: *Holds a Cyber Essentials and/or CompTIA Security+ accreditation *Experience within a similar position *Looking for progression *Commutable to Bath Reference Number: BBBH265960A To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior Technologist - Optical Systems Ormskirk, West Lancashire Up to £55,000 + 25 Days Holiday + Bank Holidays + Bonus (up to 20%) + Private Healthcare + Pension + Holiday Salary Exchange + Cycle to Work Scheme + Onsite Parking & EV Charging + Onsite Canteen Excellent opportunity for an Optical Systems Engineer to join a global manufacturing group, working with state-of-the-art technologies to develop advanced inspection and measurement solutions used across international production sites. This company are a worldwide leader in their field, operating across architectural, automotive and specialist glass technologies. Their Process Control team plays a key role in developing, deploying and supporting inspection and metrology systems that feed critical data into global manufacturing execution platforms, underpinning quality, performance and process optimisation. In this role you will work across the full lifecycle of automatic inspection systems - from concept and design through to implementation, deployment and ongoing support. You'll create and enhance optical and measurement solutions, develop software (including algorithms and image processing), and work with a mix of legacy tools and modern high-level languages. You'll partner closely with R&D and production teams, provide both on-site and remote technical support, carry out technical assessments of new technologies, and occasionally travel overseas to support global sites. The ideal candidate will have a strong background in optical systems, industrial metrology or precision measurement, alongside experience developing inspection software (e.g. image processing, algorithm design, C# or similar languages). You'll combine hands-on lab skills with strong problem-solving abilities, excellent communication, and solid project/time management. A 2:1 degree or higher in a STEM subject and several years' relevant industry experience are essential. This is a fantastic opportunity to join a highly technical team within a global organisation, work at the forefront of inspection and process control technology, and directly influence product quality and manufacturing performance across worldwide operations. The Role: *Creating and enhancing automatic inspection systems from concept through to implementation *Developing optical / measurement solutions, algorithms and inspection software (incl. image processing, C# or similar) *Delivering and supporting inspection systems and instruments across global manufacturing sites (on-site and remote) *Assessing new technologies in inspection & process control and contributing to continuous improvement initiatives The Person: *2:1 degree or higher in a STEM subject + 5+ years' relevant experience *Experience with optical systems, industrial metrology and precision measurement techniques *Software development experience (e.g. algorithm design, image processing, C# or similar), with strong experimental/lab skills *Excellent communication, high attention to detail and strong project/time management; willing to undertake occasional overseas travel Reference Number: BBBH266794 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

***SC CLEARED*** Incident and Problem Management Analyst 6 Month contract initially + Extensions Based: Hybrid - 1 day onsite p/w in Warrington Rate: £250 - £300 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Incident and Problem Management Analyst to join the team. Key Responsibilities; * Act as a point of contact for all Incidents and Problem Records * Monitor the incidents to ensure that the Service Level Agreement are respected * Identify, initiate, schedule, and conduct incident reviews * Ensure the closure of all resolved and end-user confirmed Incident records * Provide guidance to the Incident Process Coordinators * Set and Chair bridge calls on Incidents, as per process * Possess working knowledge on other ITSM and SIAM processes and help if required * Coordinate with other SIAM, ITSM and Business teams * Working knowledge and Safe and Agile DevOps methodology * Act as a point of contact for all Incidents and Problem Records * Monitor the incidents to ensure that the Service Level Agreement are respected * Identify, initiate, schedule, and conduct incident reviews * Ensure the closure of all resolved and end-user confirmed Incident records * Provide guidance to the Incident Process Coordinators * Deliver & manage high standard communications across Customers and IT to ensure that Issues are dealt with by priority and customer needs, providing regular communications to Customers across the organisation. * Co-ordinate with Service Desk and other teams in the identification of Major/ High Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during these Incidents. * Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, departments, hardware types etc. as instructed * Experience with Knowledge in SLA Measurement, Reporting and Major Incident Management * Owning delivery to ensure the BAU deliverables are met with required Turn Around Time with required Quality * Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. * Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems. * Call and chair Problem Review meetings following priority Incidents; issue a written Postmortem report to IT management; ensure Problem actions are completed in a timely manner. * Customer Interface: delivering & managing high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organisation. * Co-ordinate with Service Desk and Incident coordinator in the identification of priority Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. * Hold regular meetings with IT support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved. Key Skills & Experience: 1. Must be ITIL certified or demonstrate strong knowledge - Essential. 2. Responsible to meet Process SLAs and KPIs - Essential. 3. Possess excellent soft skills, verbal and written communication skills - Essential. 4. Ability to participate and lead, when needed, project meetings with the customer - Essential. 5. Demonstrable customer management / service skills/ proactivity 6. Experience of working within a busy first level service desk environment in Incident and Problem management role 7. Very good understanding and awareness of the ITIL Incident management process and procedures 8. Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., 9. Decision maker with an operational viewpoint 10. Available to support on-call outside of business hours 11. Work with onsite & Offshore Team This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Microsoft Azure solution architect, with a strong application development background to architect application migrations and development on azure platform. Able to work with customer and provide best-fit solutions and able to guide team technically in delivering those solutions. Should have had strong implementation experience in API Management, Data / Application integration and in workload migration and/or large-scale cloud native application. Skills and experience * Azure Certified Solution Architect with deep azure cloud architecture, design and development skills, with overall 12+ years of IT industry experience, and at least 5+ years of working experience with the Microsoft Azure cloud platform * Hands on experience in architecting, implementation solutions in Azure * Proficient in defining and implementing Cloud Azure based solution * Strong development experience on using Azure API Management, Azure LogicApp, Web API, Azure Functions ,Service Bus, Azure Data Factory, Event Grid, Event Hub Azure Kubernetes Service on Azure * Design, build and configure .Net based Microservice Applications to meet business process and application requirements. Excellent knowledge of .Net Core programming concepts * Strong Integration /API development experience on .NET * Candidate must bring in expert understanding of cloud computing, PaaS and cloud application design pattern; Deep expertise on Cloud and API/ Services Oriented Architectures with a proven ability to provide consulting and solution roadmaps for large scale cloud transformation, migration and cloud native development on Microsoft Azure platform. * Collaborate with various cross functional teams to define and determine integration requirements * Working knowledge on Azure DevOps Roles & Responsibilities * Work independently with technical and business stakeholders Understand business problems and perform due diligence * Work with Prospects and Customers for requirement understanding and problem statement definition. * Define standards, principles and develop reference architecture for project teams. * Build the technical and business artifacts, which includes Application, Technical Architecture, Development, Migration, Governance, reviews, and enhancements. * Estimate and outline the solution approaches, can express and articulate the architecture and design rationale * Hands on in implementing proposed solutions and be able to technically guide extended teams during development and deployment of solution * Has a complete technical ownership of the delivery * Need to have excellent written and verbal communication skills for communicating with customer technically and procedurally LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.