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Data Migration Analyst Our Client is looking to recruit a seasoned Data Migration Analyst with excellent Data Analyst skills - at least 3 to 5 years experience as a Data Analyst. Provide support to the data migration Lead in the data migration of legacy data into NetSuite edERP in accordance with the project plan Review the legacy data to identify data quality issues Review non-legacy data for data quality & resolve issues Liaison with the schools throughout the data preparation stages Perform data extractions from the legacy system into Excel Review the legacy data to identify data quality issues such as; o missing mandatory fields o data not coherent & correctly cross-referenced o data not valid i.e. formatted correctly, consistent with NetSuite requirements o potential functional shortfalls of NetSuite Co-ordinate with Users to resolve issues identified with the quality of the data. Co-ordinate with Users in the preparation of other data that are not in the legacy system that is required for NetSuite, such as; o email addresses o third party payers o fees, discounts & academic calendar o pricing master header & lines o NetSuite contracts Review non-legacy data for data quality & resolve issues with users, where necessary obtaining acceptance from the project team and/or the Business. To comply with safeguarding policies, procedures and code of conduct and demonstrate a personal commitment to safeguarding and student/colleague wellbeing. Ensure that any safeguarding concerns or incidents are reported appropriately in line with policy and engage in safeguarding training when required. Must have at least 3 to 5 years experience of data analysing and/or cleansing and at least 3+ years experience of systems implementation. Have experience of extraction & cleansing of legacy data. Being involved in at least 2 major Data migration projects. Should have strong Excel user skills along with data migration ETL methodology. Must have excellent interpersonal skills. English as primary language. " T-SQL " Excel VBA " Accounting ETL Methodology The Client is based in Milton Keynes various offices across the UK. The role will based remotely at present with the need to attend the office as and when required. The rate for this role will be circa £300 to £400 per day. The duration for this contract assignment will be 6 months. Please send your CV to us in Word format along with your daily rate and availability.

Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 and 2 Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate. Responsibilities Provide 2 and 3 line support for the application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 2/3line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software The Client has offices in Peteborough. Salary for this role is £35K - £40K + Benefits. Please do send your CV to us in Word format along with your salary and availability

Le contexte Dans le cadre d'un programme majeur de transformation du SI d'un site industriel situé à Belfast, le projet vise à intégrer le site au système d'information Groupe et à migrer son ERP vers SAP S/4HANA. Le site, en forte croissance, sera également pilote pour le déploiement d'une version modernisée et rationalisée du modèle SAP Groupe. La durée prévisionnelle du programme est d'environ deux ans, avec une montée en charge progressive à partir de septembre/octobre 2026. Modules principaux Vision transverse SAP S/4HANA ; architecture fonctionnelle et processus end-to-end ; intégration entre SD, MM, PP, EWM, QM, FI/CO et PLM/Product Data ; conception des interfaces avec les systèmes non-SAP ; flux de données et dépendances intermodules. Mission Dans le cadre du programme de transformation ERP, vous intervenez comme architecte fonctionnel transverse du programme. le consultant garantit la cohérence de la solution cible SAP S/4HANA, accompagne la définition des processus métiers et coordonne les choix d'intégration entre les différents domaines fonctionnels. Vous travaillez en lien étroit avec les responsables métiers, les consultants fonctionnels, les équipes d'intégration, les équipes data et le management du programme. Responsabilités - définir et maintenir l'architecture fonctionnelle cible ; - analyser les processus existants et identifier les opportunités de simplification ou de redesign ; - garantir la cohérence des processus entre les différents domaines SAP ; - challenger les besoins exprimés par les métiers ; - évaluer l'adéquation des exigences avec les capacités standard de SAP S/4HANA ; - arbitrer ou préparer les arbitrages concernant les écarts fonctionnels ; - définir les principes d'intégration entre SAP et les systèmes connexes ; - concevoir les processus d'interface, les flux de données et les responsabilités associées ; - coordonner les travaux des consultants fonctionnels et des équipes d'intégration ; - contribuer à la définition des scénarios de migration ; - documenter les décisions d'architecture et les choix structurants ; - accompagner les ateliers de conception et de validation de la solution cible.

Adobe Livecycle Developer with Oracle and Javascript – West London We urgently require an Adobe Livecycle Developer with Oracle and Javascript experience. Must have at least 2 to 3 years experience of working with Adobe Livecycle coupled with Oracle and PL/SQL. You will be involved in working with stakeholder and sponsor functions to understand business requirements for Automated workflow and Deal management application (Subscriber and Supplier) Manage the life-cycle of existing and proposed applications including; Development dynamic PDF forms using XML and JavaScript Development of process workflows using configurable JAVA components Maintenance and Support for existing workflows and forms Enhancements User training and end-user support Solution design to optimize existing process, identify productivity and efficiency gain and align to business/end user benefit Define interfaces and controls on distribution of data and the consuming applications Evaluate options to solve business challenges and make recommend on the most effective end-to-end business solution to build and deploy Establish tools and methodologies to capture customer data and transform to new application Provide comprehensive analysis of existing processes (including business problems, efficiency issues and data issues) in order to create solutions for streamlined workflows that improve quality, consistency, synergy and efficiency. Participate in evaluating process resources and accurately assess the risks associated with each process Fully document proposed solutions at a functional and technical level. Programming courses, knowledge of XML and Xpath, JavaScript, PL/SQL, HTML and CSS and Web Services and SOAP This is a 3 month contract to start immediately. Please send your CV to us in Word format.

Role Title: SQL - Oracle Database Administrator Location: Manchester / Barrow - 3 days onsite/week Duration: 6 initial months contract Rate INSIDE IR35 MARKET RATE SC Cleared Role Description: * Focusing on scalability, integrity, performance, availability, security, monitoring and troubleshooting of core DB clusters * Owning core database clusters in Production as well as on a wide range of technologies * Reporting into the Operations Manager and working alongside the Senior DBA * Oracle schema object sizing. * Monitor data block organisation. * Monitor physical storage and contention. * Monitor tablespace utilization * Memory usage. * Physical I/O tuning. * Lock monitoring. * Database resource utilization. * Alert log, Backup status * Database free space. * Performance tuning ratios * Check Invalid objects * Monitor build-up of trace files. * Monitor growth of alert logs. * Purge log and trace files, which are no longer required. * Database Monitoring * Cache (Buffer Cache, Library Cache, Dictionary Cache) hit/miss ratios * Point in time database recovery, using on-line redo logs. * Provide advice during database restoration following a crash or media failure. * Monitor Archive log retention period for database recoverability and highlight issues / limitations. * Ensure database changes are reflected into the backup strategy. Your skills and experience: * Shared pool usage * Customized DBMS_JOBS running * Logical I/O on the database * SAR on the database server * Locks on the database * Sessions and session queries * Monitor database availability issues * Monitor on-line and archived log file usage * Monitor roll-back segment usage * EARS call handling for Oracle DBA team * Change handling for Oracle DBA team * Participate in implementation planning * Export & Import data between production and test instances as required Please share your latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

The Space, Defence and Intelligence (SDI) business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. As a Business Development Manager at CGI, you will play a pivotal role in identifying, qualifying, developing, and securing new business opportunities for CGI OpenSea360 and other maritime related areas. Working closely with the leadership team in maritime and wider SDI, you will execute strategies that drive growth across both public and private sector clients. This role will primarily be based at our Chippenham office, however there will be regular travel to client site across the UK and abroad. Due to the secure nature of the programme, you will need to hold UK Security Clearance.

3rd Level Treasury Systems Support with FIS Integrity Treasury Application Role Description The 3rd Level Treasury Systems Support with FIS Integrity Treasury Application role is a full-time hybrid position based in London, with flexibility to work from home part of the time. In this role, the specialist provides advanced support for the FIS Integrity Treasury Application, resolving complex incidents and system issues escalated from lower support tiers. Day-to-day responsibilities include troubleshooting application and interface problems, monitoring system performance, and coordinating with internal stakeholders and vendors to implement fixes and enhancements. The role also involves supporting treasury users with configuration queries, assisting with system upgrades and patches, and ensuring that controls and documentation are maintained. The specialist contributes to continuous improvement by analyzing recurring issues, recommending process changes, and helping optimize treasury workflows and reporting. This is a full-time 3rd Level Treasury Systems Support role focused on the FIS Integrity Treasury Application. The position is based in London in a hybrid working model, combining on-site work with some flexibility to work from home. Day-to-day responsibilities include providing advanced technical and functional support for the FIS Integrity Treasury system, investigating and resolving complex incidents, and managing service requests escalated from 1st and 2nd line support teams. The role will require monitoring system performance, performing configuration changes, coordinating application upgrades and patches, and supporting integrations with related finance and banking systems. The specialist will collaborate with treasury, finance, and IT stakeholders to understand user requirements, improve system usability, document solutions and procedures, and contribute to continuous improvement of treasury processes and controls. Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. · Configure and maintain FIS Integrity TMS workflows, parameters, and reference data · Manage integration architecture across banks, trading platforms, ERP, and market data providers · Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints · Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. · Diagnose and resolve high‑severity system and integration issues · Perform cross‑system root‑cause analysis covering data, configuration, and integration layers · Implement corrective and preventative actions to reduce recurrence of Treasury‑impacting incidents · Analysis of incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. · Define regression testing scope based on Treasury risk and process criticality · Validate system changes prior to release against technical and control criteria · Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. · Maintain configuration standards and SoD controls · Monitor system access and privileged configuration changes · Support internal and external audits with traceable configuration and change evidence · Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk. · Deliver system enhancements and configuration improvements · Support Treasury projects and platform upgrades · Translate approved functional requirements into robust system design aligned to SaaS constraints The role operates as the second line of defense for Treasury technology risk, safeguarding platform integrity and ensuring that system design, change, and configuration do not introduce financial, regulatory, or operational exposure to Treasury. : · System configuration supports business processes accurately · Changes are delivered safely without introducing risk · Integrations operate reliably across all connected systems · System behavior is consistent and auditable · Release cycles are governed and aligned to Treasury operations The role acts as the technical control layer of the platform, ensuring that all system changes meet both operational and regulatory requirements. Must have the following: · 1-2 years' experience 2nd/3rd Line Support capacity in FIS Integrity · Strong configuration and data model knowledge · Strong Treasury business operation understanding Advanced SQL capability · Integration experience (APIs, SWIFT, SFTP, ERP) · Experience with SaaS release models Qualifications · Strong Treasury Management and Cash Management skills, with practical experience supporting or operating treasury systems. · Robust Analytical Skills to diagnose complex technical and functional issues, interpret data, and propose effective solutions. · Solid Finance and Accounting knowledge to understand treasury transactions, financial controls, and reporting requirements. · Experience working with or supporting FIS Integrity Treasury Application or similar treasury platforms is highly beneficial. · Background in 2nd/3rd line application support or technical support in financial services, ideally within a banking or corporate treasury environment. · Familiarity with system integrations, interfaces, and basic SQL or data querying for investigation and reporting. · Clear, professional communication skills and the ability to collaborate with cross-functional teams and external vendors. · Relevant degree or professional qualification in finance, accounting, information systems, or a related field is preferred. Desirable · Experience with ATS or equivalent frameworks · Custom reporting and data modeling experience · Exposure to global Treasury implementations Qualifications · Degree in IT, Engineering, or Finance · Vendor certifications preferred This is a hybrid position with 3 days a week in the office in Central London. The salary will be in the range £90K - £100K. Do send your CV to us in Word format along with your salary and notice period.

The Space, Defence and Intelligence (SDI) business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. As a Business Development Manager at CGI, you will play a pivotal role in identifying, qualifying, developing, and securing new business opportunities for CGI OpenSea360 and other maritime related areas. Working closely with the leadership team in maritime and wider SDI, you will execute strategies that drive growth across both public and private sector clients. This role will primarily be based at our Chippenham office, however there will be regular travel to client site across the UK and abroad. Due to the secure nature of the programme, you will need to hold UK Security Clearance.

Oracle RMS and RPAS Design Configuration – Central London We urgently require an Oracle RPAS (Retail Predictive Application Server) Design and Configuration expert. You must have at least 2 to 4 years experience of working with Oracle RPAS and RMS – Retail Management System The position will involve the planning and Design of Oracle RPAS Item Planning Design, Oracle RPAS Configuration. Key skills required are experience with Oracle RPAS framework and modules, specifically Oracle Merchandise Item Planning (MIP), Merch Financial Planning (MFP) and RPAS configuration. The position will be based in Central London. Daily rate will be circa £300 to £450 per day. This is 12 month contract assignment. Please send your CV to us in Word format along with daily rate and availability

At CGI, we help some of the world's largest organisations solve their most complex business challenges through technology-enabled transformation. As a Business Strategy Consultant, you'll work alongside senior leaders to shape strategic direction, influence major investment decisions, and deliver meaningful business outcomes at enterprise scale. You'll join a collaborative consulting team where your expertise, ideas, and leadership will help clients embrace change with confidence while contributing to the continued growth of our consulting practice. With opportunities to lead high-profile engagements, develop innovative solutions, and make a lasting impact, you'll build a rewarding career where your contribution truly matters. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 and 3 level support. 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and escalate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required: Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM-Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS – administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.

Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

At CGI, you'll help ensure critical digital services remain reliable, secure and available for members of the public who depend on them. Joining our Social Care application support team, you'll take ownership of complex incidents, solve problems across a varied technology landscape and lead improvements that strengthen service performance and resilience. You'll have the freedom to apply your technical expertise and find smarter ways of working, while collaborating with CGI colleagues, offshore teams, clients and specialist suppliers. With the support of a wider community of experts, you'll continue developing your capabilities while making a tangible contribution to high-profile services and the people who use them. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The team operates on a hybrid basis, with an expectation of working onsite in Glasgow office at least two days per week. Core support hours are 9am–5pm, although you may occasionally need to support incident resolution or change activities outside these hours.