Job title: Product Owner Location: Swindon (Hybrid 2-3 days onsite) Contract: 3 months (possibility of extension) Day rate: £700 IR35: Inside Sector: Financial Services / Banking Customer Experience * Customer Experience - End-to-end Business Banking experience across segments and the customer lifecycle. * Cross-Journey Experience - Horizontal orchestration across Journey Labs. * Personalisation - Business Banking personalisation strategy and orchestration. * Customer Communications - Orchestration across outbound, inbound, service and journey-triggered communications. * Channel Strategy - Experience across Relationship Management, Digital, Telephony, Branch and assisted channels. * Colleague Experience - Cross-journey colleague experience and enablement. * Go-to-Market - Customer experience integration across website, acquisition and top-of-funnel activity. * Customer Outcomes - Horizontal insight and customer experience outcome frameworks. Product Owner | Onboarding - Customer Journeys * Strong Business Banking onboarding experience, with a good understanding of the end-to-end customer onboarding journey * Experience translating customer, business and regulatory requirements into clear product requirements and priorities. * Strong understanding of onboarding processes, including customer due diligence, verification and associated operational journeys. * Able to work across business, operations, risk, Financial Crime and technology teams to shape and deliver onboarding solutions. * Experience delivering change within a regulated banking environment. Product Owner | Onboarding - Colleague Journeys * Strong experience designing and delivering colleague-led onboarding journeys within Business Banking. * Good understanding of the processes, systems, data and tooling colleagues need to support customers through onboarding. * Able to identify colleague pain points and translate these into clear product requirements and improvements. * Experience working across customer and colleague journeys to ensure solutions work effectively end to end. * Able to work closely with operations, technology, risk and frontline teams to shape and implement solutions. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.