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Job Title: IT Support Engineer - Third Line Location: Manchester Salary: £40,000 - £50,000 per annum DOE Job Type: Full Time, Permanent At Netteam tX, we recognize and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service resilience. You will maintain clear technical documentation and provide knowledge transfer to enable resolution at the lowest appropriate support tier. Responsibilities: Own complex First Line and Second Line escalations in the PSA system, with complete technical evidence, time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet agreed escalation standards Deliver permanent remediation through configuration change, scripting, automation, upgrades and vendor engagement, following Netteam change and security controls Maintain accurate IT Glue documentation and create technical knowledge, RCA and Known Error content to support effective shift-left Provide senior technical support during Major Incidents, including diagnosis, recovery validation and Post Incident Review / RCA activity Identify recurring demand, technical debt, security weaknesses and resilience risks, and propose improvements that reduce repeat incidents Work with AI & Automation to automate repeatable technical fixes and manual activity where appropriate Lead vendor and third-party technical engagement on complex issues while retaining ownership through to resolution Plan and prioritise BAU escalations, Problems, scheduled engineering activity and proactive service improvement Provide out-of-hours support to our clients on a rota basis, including critical technical escalation and clear handover Maintain Information Security, ISMS, data protection and change-control requirements and escalate material technical or security risk About you: Experience: Ability to work independently, take technical ownership and drive complex issues through to resolution IT related degree or relevant industry qualifications are highly desirable Demonstrable experience in senior second Line, third Line, infrastructure or MSP support, owning complex technical escalations Strong structured troubleshooting skills, including log analysis, evidence-based diagnosis and root-cause thinking Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation Experience of Problem Management, Root Cause Analysis, Known Error / knowledge creation and remediation validation Experience supporting Major Incidents and vendor or third-party technical escalations Detailed experience of Microsoft Windows Server/Desktop environments, Active Directory, Group Policy, DNS and DHCP Detailed experience with Microsoft 365, Azure and related technologiesExchange Online Microsoft Entra ID / Azure Active Directory and hybrid identity Conditional Access / MFA Microsoft Intune / Mobile Device Management Microsoft Defender, Information Protection / DLP Detailed experience with Backup/DRaaS technologies, Azure IaaS and restoration / recovery processes Strong networking knowledge including TCP/IP, DNS, DHCP, firewalls, routing/switching and monitoring Knowledge of S2S/P2S VPN, VLAN, LACP, NAT/PAT/ACLs, SSL Certificates, WatchGuard, Voice/3CX and email security is desirable Current and valid UK driving licence is desirable; PowerShell or equivalent scripting capability would be advantageous Experience of working within an MSP and/or Hospitality environment is advantageous but not essential Personal Attributes: Friendly, professional and credible with technical and non-technical clients Technically curious and proactive, with a strong drive to research unfamiliar technologies and improve solutions Strong written and verbal communication skills with the ability to explain complex technical issues clearly Recognizes the importance of frequent and clear communication during incidents, escalations and dependency-driven work Analytical and evidence-led, focused on identifying underlying causes rather than repeatedly treating symptoms Actively shares knowledge and supports First and Second Line development without creating technical silos Disciplined, with the ability to prioritise and execute technical tasks effectively under pressure Accountable and outcome-focused, taking ownership through to validated resolution Note: This description is not intended to establish a total definition of the job but an outline of the duties. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Infrastructure Engineer, Windows Server Infrastructure Engineer, Server Support Technician, ICT Systems Engineer, 3rd Line Support, Field Support Technician, Technical Support Engineer, 3 Line Support Engineer may also be considered for this role.

At CGI, we're building a Forward Deployed Engineering practice to turn complex customer challenges into working technology and measurable outcomes faster. As a Senior Forward Deployed Engineer, you'll work directly with customers to uncover the problems that matter, shape the right response and remain hands-on as ideas move from concept to production. Spanning software, AI, data, cloud and platforms, you'll have ownership of meaningful engineering challenges and the freedom to experiment intelligently, balancing innovation with security, governance and human judgement. Embedded within collaborative delivery pods, you'll work alongside specialists who share expertise and support your growth, while helping CGI establish reusable approaches and a new engineering capability that strengthens how we deliver technology-led transformation. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

At CGI, we help organisations transform data into a strategic asset that drives innovation, informed decision-making, and measurable business value. As a Senior Data Solution Architect, you will play a critical role in shaping enterprise data strategies, designing modern cloud-native platforms, and leading complex transformation programmes for some of the world's most recognised organisations. Working across business and technology teams, you will provide architectural leadership that enables advanced analytics, AI adoption, and scalable data capabilities. Joining CGI means having the opportunity to influence strategic outcomes, solve complex challenges through innovative thinking, and grow your career within a collaborative and supportive environment where your expertise can make a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Hybrid: 2 days in the office – Wednesdays + 1 flexible day Salary + allowances, bonus & pension Start: Immediate / Mid-to-Late September 2026 Employment: Permanent Level: Entry Level / Early Career Interview: Fast-tracked 2-stage process The Opportunity An established global IT and Digital Solutions organisation is looking for an early-career Full Stack Engineer to join its Automation & Analytics team in London. This is an excellent opportunity for an engineer with strong Python and SQL skills who wants to build broader expertise across software engineering, cloud, data engineering and AI-enabled applications. Rather than focusing on one part of the technology stack, you'll work across backend services, APIs, databases, data pipelines and cloud environments, supporting real production applications and contributing to client projects. Why this role? You'll gain hands-on exposure to: AWS cloud & migration Python development SQL, databases & data platforms Data pipelines & ETL/ELT APIs & backend engineering CI/CD & production systems Analytics & modern data platforms AI/ML and emerging AI technologies It's a strong opportunity for someone early in their career who wants to develop into a well-rounded Full Stack / Data Engineer rather than being limited to a single technology. What You'll Be Doing Cloud & Platform Engineering Support the migration of existing data services and applications from private infrastructure to AWS. Deploy, operate and optimise services across AWS and Azure environments. Monitor and troubleshoot production applications and data platforms. Full Stack & Backend Development Develop and maintain backend services using Python. Design and integrate APIs and server-side applications. Work with relational and non-relational databases. Contribute to front-end development where required. Data Engineering Build, maintain and optimise data pipelines. Develop ETL/ELT workflows and data integrations. Work with data warehouses, data lakes and analytics-ready platforms. Ensure data quality, reliability and performance. Production & Delivery Take ownership of existing production data applications, supporting and continuously improving them. Investigate technical issues and perform root-cause analysis. Use Git and CI/CD practices to deliver reliable software. Document technical solutions, architectures and data flows. Collaboration Work alongside consultants, project managers, data scientists, AI engineers and analysts. Translate business and client requirements into practical technical solutions. Contribute to technical specifications, estimates, proof-of-concepts and project delivery. What We're Looking For Essential 1–3 years' commercial experience in software engineering, full-stack development or data engineering. Strong Python skills. Strong SQL skills. Experience with AWS and Azure cloud services, including deployment and operational support. Hands-on experience with data pipelines, ETL/ELT processes, and data orchestration tools. Experience working with production systems. Experience developing backend services and/or REST APIs. Experience with databases and data-intensive applications. Familiarity with Git and CI/CD. Commercial exposure to AWS and/or Azure, with AWS experience particularly valuable. Strong analytical and problem-solving ability. Excellent written and spoken English. Desirable – Great Advantage But Not Essential Experience with any of the following would strengthen your application: Experience with front-end web technologies and frameworks such as React and Next.js. Experience with nextgen datawarehouse/data analytics platforms such as Snowflake or Databricks Your First 6 Months You can expect to quickly become involved in meaningful production work, including: 1. AWS Cloud Migration Support key elements of the migration of existing data applications and services to AWS. 2. Production Application Ownership Learn, maintain, troubleshoot and optimise several core data applications. 3. Data & Database Engineering Develop databases, data pipelines and data platforms supporting analytics and reporting. 4. Full-Stack Development Contribute to backend APIs and services, with opportunities to work with front-end technologies. Interview Process We're moving quickly and aiming for a September 2026 start. Stage 1: 30-minute technical & background discussion Stage 2: Practical technical exercise + architecture discussion Successful candidates will be progressed quickly, with offers made as soon as possible. Interested? If you have strong Python + SQL skills and experience with cloud, data pipelines or production applications, we'd love to hear from you. Apply directly with your latest CV and send me your CV with your approximate gross salary range expectation, your availability to interview immediately and ideal September start date Marina Economidou Executive Solutions Consultant

At CGI, you'll lead the creation of technology solutions that address complex public safety challenges and deliver tangible outcomes for clients and communities. As a Technical Delivery Lead, you'll shape opportunities, set technical direction and guide a highly capable team from problem discovery through prototype, MVP and pilot. Remaining close to the engineering, you'll have the autonomy to make pragmatic decisions, explore innovative uses of cloud, data and AI, and build trusted relationships with clients and operational users. Supported by CGI's wider community of experts, you'll develop engineers, establish effective ways of working and help grow a capability that turns promising ideas into secure, scalable solutions with lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Software Tester (QA) London (Hybrid, 2 days per week in-office) £35,000 - £50,000 + Holiday + Hybrid Working + Career Development Opportunities Are you a detail-oriented Software Tester or QA professional looking to play a key role in delivering high-quality software products while working with cutting-edge technology across sports data, AI, machine learning and real-time systems? This is an exciting opportunity to join an innovative technology business operating within the sports and betting sector. Working as part of a collaborative product engineering team, you will be responsible for ensuring software quality through comprehensive testing, defect tracking and close collaboration with developers throughout the software development lifecycle. In this role, you will design and execute both manual and automated tests across web and mobile applications, helping to identify issues before release and ensuring systems perform reliably in production environments. You will also contribute to regression testing activities and support continuous product improvement. The ideal candidate will have experience within software testing or quality assurance, a strong understanding of QA methodologies and a passion for delivering robust, high-quality software. Exposure to modern development technologies, databases and automated testing tools will be highly beneficial. The Role: Design and execute manual and automated software tests Create detailed test cases from technical requirements and specifications Investigate, document and track defects through to resolution Perform regression testing following software releases and updates Work closely with developers and product teams throughout the SDLC The Person: Experience as a Software Tester, QA Engineer or similar Degree qualified in Computer Science, IT or related discipline Strong understanding of QA methodologies, tools and processes Experience with testing frameworks such as Selenium or Cypress Knowledge of technologies such as Python, TypeScript, JavaScript, Node.js, Golang, PostgreSQL or NoSQL databases would be advantageous Reference Number: BBBH277323 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

At CGI, you'll shape the technology strategies behind UK public services that make a difference to millions of people. As Chief Technology Officer within our Government business, you'll build trusted relationships with senior leaders, helping turn ambitions across AI, cloud, data, automation and digital transformation into practical outcomes. You'll have the scope to influence our sector strategy, shape high-value propositions and take ownership of technology quality across major programmes, while bringing together expertise from across CGI to solve complex challenges. Working within a collaborative community of experts, you'll have the support and freedom to challenge established thinking, explore new ideas and strengthen CGI's technology leadership across UK Government. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but will require travel to CGI and client offices as required.

Digital Transformation Manager Our Client is a global organisation with offices in the City of London. You will lead the Digital Transformation (DX) team to support business units (BUs) in the EU region and drive relationship-based consultations to enhance the businesses with digital solutions, frameworks, and spearhead various digital transformation (DX) projects Leverage the Company's experience in DX, extensive knowledge base and business networks to bring distinctive insights and new ideas in the DX space for new project formulation (with investment) as well as future-proof existing businesses in the region Function of Position: Deeply understand the individual businesses (undertaken by BUs), the needs, and consult with the person/team in charge with several DX ideas and hypotheses to add value to new investments or increase value to existing investment assets (subsidiaries/affiliates) Develop short-term and long-term DX strategy in support of growth and revenue targets upon investment; Communicate various options, articulate quick wins, and tactics to realize benefits with DX for the respective business/service. Strongly collaborate with DX team members and support with DX use case roll outs for different businesses in various countries Conduct digital due diligence on a target company prior to investment decisions Understand adequate depth and breadth of emerging tech such as AI, Big Data, blockchain, NFT, IoT or metaverse and propose the associated benefits, trade-offs, and implementation strategies to business stakeholders Build innovative service and revenue models with the proposed DX ideas for the respective businesses. Communicate and closely work with team members and share opinions while developing new service models and/or enhance operational efficiency with digital technologies and/or analytics Continuously stay curious and up to date with the market trends/evolving tech to propose solutions for various Mitsui's businesses across assets in diverse industries Establish trust with internal and external stakeholders along with the hypotheses/DX solutions sharing Relationships: You will be working other team members of Digital Transformation Dept DX team members in the Integrated Digital Strategy Division of the Company Staff working in European offices Staff working in Globally PERSON SPECIFICATION Skills/Knowledge: Good communication skills (verbal, written, and listening) in English Able to act confidently, despite incomplete information; expect iteration and change; lover of new technologies, always asking “how can we do this better/differently?”, “What if..”, etc. Ability to listen and deep-dive pain points in BUs. Be able to summarise them with frameworks Ability to explain technical concepts in non-technical language. Be able to articulate and passionately present digital concepts to various stakeholders Proficient in sharing ideas/concepts using PowerPoint slides to relevant stakeholders within a short span of time Possess positive/proactive mindset to acquire new knowledge about business to expand his/her expertise independently Patience, empathy, understanding, and common sense. Ability to work as part of the team or on own initiative. Should be a self-motivated and reliable individual. Ability to multi-task, manage shifting priorities and work within strict deadlines. Ability to build a rapport with a wide range of people Ability to naturally communicate his/her ideas with analytical, logical, and abstract reasoning skills in project discussions towards investment decisions Willingness to travel and attend lunch/dinner with customers/clients when required Willingness to work in other countries such as Tokyo, Dubai, Singapore, New York, etc. including short-term training preferably Experience: Experience as Project Manager or Team Leader in Digital Transformation DX projects preferably in Decarbonization, Sustainability or Quality of Life 5-10 years of successful track record in consultancy experience in high growth areas such as retail, healthcare, food, chemical, mobility, energy or metal. Experience in business development and business planning would be beneficial. Education: Bachelor's or master's degree preferably in Engineering, Computer Science, or related degrees The Company is based in the City of London. The salary for this position will be in the range £50K - £60K Please do send your CV to us in Word format along with your salary and notice period.