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Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning? This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training. You will investigate and resolve technical queries, work with external specialists when required, and ensure all support activities meet agreed service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. This is an excellent opportunity to join a supportive technical department and develop professionally through hands-on learning and formal certifications. You will play a key role in maintaining information security, adhering to UK GDPR and internal security practices. You will also contribute to knowledge-sharing within the team to support continuous improvement. The Role: * Provide technical advice and support to users * Log, manage and resolve IT issues in line with SLAs * Investigate, diagnose and escalate technical queries when needed * Build positive customer relationships and maintain satisfaction levels * Maintain accurate records and ensure work is costed or billed correctly The Person: * Strong communication skills and ability to explain technical topics clearly * Excellent problem-solving skills and willingness to learn * Self-motivated, proactive and able to work independently or within a team * Ideally holds relevant certifications or experience in ICT service delivery Reference number:BBBH271551 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Manager - Risk Reporting with Data Analytics Wholesale Credit and Market Risk (WMR) department within HBEU measures and monitors global credit and market risks arising from lending and trading activities as well as providing credit approval for corporates, financial institution and sovereign exposures. The team is engaged in a lot of European regulatory reporting (for ex. AnaCredit) and senior management reporting and analysis deliverables that are spread across EU countries on a need basis. The aim is to bring all these tasks together as one team and deliver them in a centralized and standardized manner. Key Accountabilities: " Understand the requirements of the regulators/senior management " Create solutions basis the knowledge of Risk systems to optimize the timeliness and accuracy of results " Explain the month on month, quarter on quarter movements in the risk metrics in a business language " Manage stake holders in Regional and Group Risk functions, coupled with finance/business as required " Builds and maintains effective working relationships with IT & System owners " Acquire data from primary or secondary data sources to meet the reporting/analysis requirements " Identify valuable data sources and automate collection processes " Identify, analyze, and interpret trends or patterns in complex data sets " Analyse the data sources and provide solutions in terms of results, bring out the business interpretation of the results and explore better possibilities of coming with an alternate approach as per the requirement " Collate, test and check independently sourced data and assess its robustness and fitness for purpose. " Automate the high volume processes supporting Group, Region and Site " Support ad-hoc requests in support of the business as necessary " Prepare effective material for dissemination to key business stakeholders at all levels of seniority. " Drive standardization of data ingestion processes to gain efficiency " Ensure the timeliness, accuracy and reasonableness of results produced by the process " Work with management to prioritize business and information needs " Locate and define new process improvement opportunities " Support junior team members in terms of delivering assigned tasks " Review junior team members work before releasing to the customers Requirements: " University degree and/or post graduate qualification with a relevant finance/quantitative/risk content " 8+ years of experience in related/relevant areas " Previous exposure to large projects involving technical IT considerations " Strong technical knowledge with any of these (SAS, SQL, Python, Tableau, BI Tools, Qlik Sense etc.) " Knowledge of banking wholesale credit risk " Proven ability to manage high volume data with embedded data quality procedures " Understanding of banking book financial products, macro-economics, econometrics and financial markets " Excellent communication skills with technical (the team) and non-technical (senior entity management around the globe) counterparts; being able to "translate" between the two worlds Self-starter, who can think proactively and demonstrate the ability to learn abstract concepts and to operate effectively against uncertainty and on unfamiliar ground The salary for this role will be in the range PLN 15K to PLN 20 20K per month. The position is based in Krakow P Please send your CV to us in Word format along with your salary in PLN or Euros.

At CGI, we deliver high-impact cloud solutions that enable organisations to transform, scale, and succeed in an evolving digital landscape. As a Cloud Project Technical Architect, you will play a key role in shaping and implementing secure, high-performing environments that drive measurable outcomes for our clients. Working within a culture that values ownership, innovation, and collaboration, you will contribute to complex projects, ensuring seamless delivery across cloud platforms while continuously improving service quality and operational excellence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

At CGI, you will shape the design of secure, mission-critical systems that deliver real-world impact across the Space, Defence and Intelligence sector. As an IT Solution Architect, you will define and assure end-to-end cloud and infrastructure solutions, ensuring they are scalable, secure and aligned to strategic outcomes. Working with clients, partners and engineering teams, you will take ownership of architectural decisions, apply innovative thinking, and grow your expertise within a collaborative and supportive environment. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. CGI are looking to hire a Technical Architect to provide technical leadership for a SDI programme; translating business requirements into architectural designs and ensuring successful implementation across the full project lifecycle. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This will be a hybrid position, based in Leatherhead, however remote working can be supported.

Our ITSM Practice Analyst roles work within a small, multi-skilled team that operates a wide range of ITSM practices / functions across a particular area (‘tower’) of DVLA’s services – namely Drivers, Vehicles or Core. This team manages the ITSM practice activities of all ITS (DVLA’s IT department) service and support functions relevant to the tower, defining and ensuring performance against OLAs for these activities, underpinning wider IT Service Management’s ability to deliver services in accordance with agreed SLAs and experience factors aligned to business and customer needs. Required to possess a good level of industry best practice knowledge / experience in ITSM practices / functions, the ITSM Practice Analyst is responsible for performing many of the process tasks and activities which underpin the overall operation of the practices for the service tower. In doing so, they engage with a vast range of product-based DevOps engineering squads and Agile delivery teams, as well as other Service Management and Business stakeholders, making this role a fantastic opportunity to interact with colleagues across the entire IT eco-system. Your responsibilities will include but will not be limited to: IT Service Management Framework and Practices: Applying your knowledge / experience of industry best practice, being responsible for performing underpinning process tasks and activities involved in the day-to-day operation of all the below ITSM practices and functions for the services within your team’s tower, in line with the documented processes, activities and success factors for each practice: Incident Management Problem Management Change Enablement Service Transition Service Configuration Management Service Continuity Management Capacity and Performance Management Monitoring and Event Management Continual Improvement Management of SSL/TLS Certificates Technical understanding: Show sufficient awareness of core technical concepts to be able to facilitate and contribute to conversations with technical teams, using high-level technical information to undertake ITSM practice activities effectively. Service focus: Possess awareness of the holistic ITSM / service context when conducting practice work to avoid a narrow or siloed task view, seeking guidance where necessary. Continual service improvement (CSI) and business analysis: Show an awareness of developing process efficiency and common ways in which processes are optimised, supporting continual improvement activities of the practices. Ownership and initiative: Take ownership and adopt a pro-active mindset in your approach to all practice work, ensuring that the underpinning process tasks and activities are ultimately adding value. Engage with stakeholders for these underpinning tasks and activities pro-actively and directly. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Would you like to find out more about the role, the digital team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on 22nd April at 11:30am. Please click to book on.

Data & Information Strategy Architect Location: Onsite, Andover (min 3 days per week) Security Clearance: current SC clearance is mandatory Project duration: 4 weeks Role Overview This role provides senior architectural leadership within a first phase discovery and strategy engagement focused on data ontology adoption. The architect will own the technology and architecture vision, defining how formal ontologies should be positioned within the client's wider enterprise architecture and information landscape. Working directly with senior stakeholders, the architect will assess the current data management landscape, design a high-level information architecture underpinned by ontological principles, and articulate the strategic rationale for adoption. This is a strategy-shaping role; the focus is on defining the right architecture and making the case for it, not building it. Key Responsibilities * Lead the architectural assessment of the client's current data landscape, evaluating existing data models, integration patterns, metadata management, and semantic maturity to identify gaps and opportunities for ontology-driven improvement. * Define a high level target-state information architecture that positions ontologies as the semantic backbone for data interoperability, integration, and reuse. * Develop the technology strategy for ontology adoption, evaluating tooling, triple stores, graph databases, and knowledge management platforms against the client's operational constraints, security requirements, and existing technology estate. * Articulate the strategic value of ontology adoption to senior stakeholders, framing the architecture in terms of business outcomes including reduced integration costs, improved data discoverability, and a sustainable foundation for future data and AI initiatives. * Assess ontology standards and representation frameworks for applicability to the client's domain, making justified recommendations on which standards to adopt. * Provide architectural governance across the engagement, ensuring all strategy outputs are grounded in a coherent architectural rationale, and advise on the organisational implications of ontology adoption including ownership, stewardship, and lifecycle management. Required Experience & Qualifications * Significant experience in enterprise or solution architecture, information architecture, or technology strategy, with significant exposure to data-centric or ontology-driven approaches. * Experience in Defence, National Security, or other regulated sectors with understanding of security-cleared environments, sovereign technology constraints, and cross-domain information sharing challenges. * Deep knowledge of ontology and semantic technology standards including OWL, RDF/RDFS, SKOS, and domain-specific frameworks, with an understanding of how these translate into practical architecture decisions. * Familiarity with the technology landscape for knowledge graphs, triple stores, and graph databases (e.g. Neo4j, Apache Jena, Amazon Neptune, Stardog) and how to evaluate them. * Exceptional communication skills, with the ability to present complex architectural concepts as clear strategic narratives for non-technical decision-makers. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

What you will drive: The Blueprint for a Modern Digital Government: Lead the development and delivery of the national vision. You will set the standards for coherent, user-centered service design, embedding interoperability and security principles to provide a clear roadmap for departments to modernize at scale. Strategic Ministerial Influence: Represent DSIT at the heart of government. You will advise Ministers and central departments on transformation priorities, lead cross-government boards, and influence policy and investment decisions at the highest level. Frontier AI Adoption: Launch AI programs targeting £100m+ in productivity gains. You will sponsor exemplar pilots in casework automation and predictive analytics, ensuring successful prototypes are scaled across the public sector. The National Data Library: Launch and scale this flagship commitment, unlocking economic value and supporting better public services through secure and ethical data access. Funding & Performance Reform: Implement the Digital Performance Framework to track service quality and cost. You will work with HM Treasury to pilot agile investment models, ensuring digital teams can deliver iteratively while maintaining value for money. Commercial & Capability Excellence: Oversee the Digital Commercial Centre of Excellence to reset supplier contracts and expand regional digital hubs to build AI confidence across all levels of government leadership.

Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning? This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training. You will investigate and resolve technical queries, work with external specialists when required, and ensure all support activities meet agreed service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. This is an excellent opportunity to join a supportive technical department and develop professionally through hands-on learning and formal certifications. You will play a key role in maintaining information security, adhering to UK GDPR and internal security practices. You will also contribute to knowledge-sharing within the team to support continuous improvement. The Role: * Provide technical advice and support to users * Log, manage and resolve IT issues in line with SLAs * Investigate, diagnose and escalate technical queries when needed * Build positive customer relationships and maintain satisfaction levels * Maintain accurate records and ensure work is costed or billed correctly The Person: * Strong communication skills and ability to explain technical topics clearly * Excellent problem-solving skills and willingness to learn * Self-motivated, proactive and able to work independently or within a team * Ideally holds relevant certifications or experience in ICT service delivery Reference number:BBBH271551 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

As Lead DevOps Engineer, you will: Work across multiple teams as an engineering specialist defining and refining organisation engineering standards. Push a mindset and culture change within the organisation to foster engineering ownership of infrastructure development alongside software engineering activities. Create capability, through definition of training opportunities, pastoral care and practice alignment. Be responsible for ensuring our digital services are adhering to standards and best practice. Be responsible for recruitment within the DevOps community and working with senior leaders to ensure strategically the teams are setup to succeed. Responsible for mentoring and support of engineers and trainee DevOps engineers. Please note: As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.

Data Analytics Senior Manager – Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The DA team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. Champion enterprise-wide culture of fact-based decisions, data quality and accountability. Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. Review and recommend approval for information related policies, procedures and standards. Directs, organizes, and leads DA workstream projects. Works on highly complex, cross-functional, and enterprise solutions. Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. Reviews and approves work plans, timelines, deliverables and resource commitments. Reviews and approves data architecture, data models and specifications. Establishes and publishes performance metrics and plans for DA service demand and service levels. Prepares and manages annual capital and operating budgets for DA assets, personnel and services. Recruits, hires, develops and motivates the DA team members. Reviews and approves functional requirements and business cases for DA improvements. Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. Aligns DA technologies with CSI strategic initiatives. Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: Data governance Data preparation (sourcing, acquisition, integration) Data warehousing Reporting, analytics, data exploration Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) A university degree in computer science, economics, operations, management, or a related field is required A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. Medical device or pharmaceutical industry experience is preferred. Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). Experience with agile software development. A solid understanding of key trends including machine learning and artificial intelligence. General business skills: Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. Experience managing global, complex projects and teams. Ability to complete projects and achieve results in an ambiguous work environment. Ability to take initiative and be innovative. Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. Ability to build and motivate a team to achieve well communicated expectations. Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

Data Analytics Senior Manager – Kings Cross London The Data Analytics team provides information that is accurate, consistent, timely and reliable, and ensure the information is easily available to users for direct consumption or integration with other systems. The Data Analytics team trains CSI managers and staff to use the data as an analytical tool for the purpose of understanding and option exploration. Champion enterprise-wide culture of fact-based decisions, data quality and accountability. Serve as the administrative chair facilitating a business data analytics governance council which shall review and approve information policies, data analytics priorities and resource allocations. Review and recommend approval for information related policies, procedures and standards. Directs, organizes, and leads Data Ananlytics workstream projects. Works on highly complex, cross-functional, and enterprise solutions. Establishes processes, roles and quality criteria for workstream planning process including inception, technical design, development, testing and delivery of DA solutions. Reviews and approves work plans, timelines, deliverables and resource commitments. Reviews and approves data architecture, data models and specifications. Establishes and publishes performance metrics and plans for DA service demand and service levels. Prepares and manages annual capital and operating budgets for DA assets, personnel and services. Recruits, hires, develops and motivates the DA team members. Reviews and approves functional requirements and business cases for DA improvements. Advises executives on how DA (processes, practices and technologies) play a critical role in improving business management and optimization. Aligns DA technologies with CSI strategic initiatives. Approves selection of tools, frameworks and mechanisms for data analytics. Responsible for strategic, tactical, operational, financial, human, and technical resource managerial responsibilities associated with the following DA and DA-related functional areas: Data governance Data preparation (sourcing, acquisition, integration) Data warehousing Reporting, analytics, data exploration Information delivery (portals, mobile) DA competency center or center of excellence (DA COE) A university degree in computer science, economics, operations, management, or a related field is required A minimum of five (5) years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated. Industry/domain skills: Extensive expertise in finance, HR, sales, marketing, product lifecycle management, manufacturing and post-sales service. Medical device or pharmaceutical industry experience is preferred. Experience in and understanding of a wide variety of analytical processes (governance, measurement, etc.). Experience with agile software development. A solid understanding of key trends including machine learning and artificial intelligence. General business skills: Analytical mind with a problem-solving aptitude expressed with clear, concise written, verbal and presentation skills. Experience managing global, complex projects and teams. Ability to complete projects and achieve results in an ambiguous work environment. Ability to take initiative and be innovative. Ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results. Ability to build and motivate a team to achieve well communicated expectations. Strong leadership and consensus building abilities across global cultures and all levels of management. The salary for this role is expected to be in the range £70K - £85K. Location is Kings Cross London. Please send your CV to us in Word format along with your salary and availability.

In this role, you will work across multiple products and platforms, providing strategic test leadership, supporting delivery teams, and influencing senior stakeholders to embed best practice and continuous improvement. As a Lead Test Engineer, you will play a strategic role in shaping and embedding consistent testing best practices across HMRC’s complex digital ecosystem. Your responsibilities will include: Leadership & Collaboration Lead, coach, and mentor test engineers across programmes, fostering a culture of continuous improvement and professional development. Collaborate with product, platform, and delivery teams to ensure testing is integrated early and effectively within agile workflows. Influence and engage with senior stakeholders across HMRC and supplier organisations to drive quality outcomes. Test Strategy & Implementation Define and implement risk-based, shift-left testing strategies across diverse platforms and services. Ensure testing approaches align with business priorities, technical architecture, and delivery timelines. Promote consistent standards and practices across internal teams and third party suppliers. Technical Excellence & Problem Solving Apply advanced testing techniques to solve complex technical challenges and improve delivery confidence. Provide expert guidance on functional, non-functional, and automation testing, including performance, security, and accessibility. Identify and drive opportunities for innovation and efficiency in testing processes. Tooling & Governance Evaluate, implement, and optimise test tooling, including AI-assisted solutions, to support continuous integration and delivery. Establish governance frameworks for supplier-led testing activities, ensuring alignment with HMRC standards and compliance requirements. Support tooling integration with platforms and services. Quality Assurance & Risk Management Ensure quality is built in from the outset by validating requirements and test coverage across the lifecycle. Lead retrospectives and continuous improvement initiatives to enhance test effectiveness and reduce delivery risk. Produce clear, actionable reports and insights to inform decision-making and assurance activities.

We’re recruiting for a senior interaction designer here at , to be part of our warm and collaborative Justice Digital, Data and Science team. This role aligns against from the Government Digital and Data Framework These are exciting times at. We have a clear vision — to develop a digitally-enabled justice system that’s simpler, faster, better for everyone. We’re looking for talented people who are passionate about this mission and ready for the challenge. You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, product owners, delivery managers and software developers to deliver world-class, user-centred services. As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued. Working with the other MOJ Designers, you’ll also be a part of advancing our approach across the department, helping to grow our design culture, and standardising and systemising the way we work to enable better re-use of design components across government. To help picture your life at please take a look at our and our . Key Responsibilities: Analyse and interpret user needs and business objectives in highly complex service areas Produce design concepts that help reimagine how services can be delivered end-to-end Facilitate design workshops and design sprints with the team, senior stakeholders and users Rapidly design and test digital prototypes with users Develop and maintain design standards, ensuring patterns and components are consistent, accessible, and easy to use across our digital products & services. Mentor a junior designer If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

We are looking for a Change and Implementation Manager to drive delivery of IBCA’s development as a service organisation, working across teams enable the implementation of valuable changes. This is a great opportunity to join IBCA early and help create and influence the service-focussed delivery culture and build capability. As a Change and Implementation Manager, you will play a key role in the end-to- end business implementation of multiple changes to the IBCA service with significant impact. You will work with multiple teams, managing a varied stakeholder environment to achieve a sustainable pace of change. You will look to continuously adapt and improve best practices to manage the implementation of outcomes in an organisation that truly values a test and learn approach. You will have a good understanding of agile ways of working, and be able to manage and influence professionals across the organisation to achieve the best outcomes. To be successful, you will need to collaborate effectively in a fast paced, transparent, multi-discipline environment, developing and delivering outcomes that deliver impact. Responsibilities Lead and deliver change initiatives from planning through to implementation, ensuring outcomes are embedded and sustained. Partner with stakeholders from Model Office, Digital Squads and across the organisation to share change initiatives, manage impacts, and drive engagement for change. Develop, facilitate and execute implementation plans including communications, training, readiness, and adoption activities. Identify risks, and resistance and working with stakeholder/change governance to analyse data/feedback to adjust approaches and improve outcomes. Measure and report on change effectiveness tracking benefits, adoption and continuous improvement opportunities.

This is an exciting opportunity to join HMRC’s CDIO Tax, Benefits & Enterprise Operations (TB & EOps), working in the Change and Assurance team. The team assures change and maintenance deliveries across the Platform IT contract ensuring live service integrity is maintained during any IT change. You will be involved in identifying, defining, and agreeing the assurance approach, including depth and breadth of your team’s involvement to undertake platform-based, delivery focused assurance across a portfolio of the high risk/impact ETMP deliveries. The team also undertake delivery management of projects up to a value of around £500,000 whole life cost. This is defined as a small change. As an Associate Delivery Manager you will be leading the end-to-end delivery of multiple small to medium scale IT deliveries. These are the two strands of work across the team, and you will be placed into one of these areas. While the roles of each area are broadly similar there will be nuances in the duties for each role and operational flexibility across the team is expected. It is envisaged that over time as we transition from ECC6.0 to new replacement software the scope of the end-to-end delivery management role will evolve in line with new contractual arrangements.