Find your next tech and IT Job or contract role.

Le service DBAs, au sein de la Direction technique, a pour principales missions de modéliser les bases de données et d'accompagner les équipes Projet dans leur conception, de réaliser les gestes d'administration autour des bases de données tout au long du cycle de vie des applications, du développement jusqu'à la Production, et de les maintenir en conditions opérationnelles. Ce service opère sur un grand nombre de bases de données (plus de 2500) et sur des technologies diverses: DB2, db2 luw, PostgreSQL, MariaDB, SQLserver, Oracle.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Description du service Au sein de la Direction Technologie du Groupe , le service d’ Expert Architecture est responsable de la définition de la vision d’architecture , de la gouvernance , de l’anticipation et de la résolution des problématiques IT, à un niveau transverse . Ce périmètre transverse couvre les architectures métier, sécurité, données, applicatives et technologiques . Le service pilote et coordonne, dans son domaine de responsabilité – ici les sujets transverses Identity & Access Management (IAM) – les travaux réalisés par les autres architectes multi-domaines ainsi que par les Chief Architects / CTO des opérations Groupe et des entités, en étroite collaboration avec les équipes GO pour les assets globaux, la Sécurité Groupe pour les aspects sécurité, ainsi qu’avec les équipes Business Partnership et les Marchés/Entités pour les périmètres locaux. Le rôle des ressources du prestataire est de piloter l’évolution de l’architecture afin d’assurer la bonne mise en œuvre de la stratégie IT , de permettre l’adoption de nouvelles technologies et solutions du marché, en cohérence avec les priorités métiers, les fondations des produits et l’ambition de faire du Groupe une entreprise Tech-Led . Livrables L’objectif du service est de garantir la construction de systèmes d’information durables, robustes et sécurisés , au juste coût , générant une valeur métier pour soutenir la stratégie corporate et celle des lignes métiers. La mission consiste principalement à contribuer à l’élaboration de la stratégie IT du Groupe et à agir comme acteur du changement pour déployer cette stratégie via l’ architecture d’entreprise cible , au niveau Groupe et pays. Le service pourra également intervenir en support direct de certains chefs de projet sur des projets clés. Activités principales (sur le périmètre de responsabilité)Vision et stratégie Contribution à la définition et à la gestion de la vision technologique , des stratégies et des plans, en lien avec les domaines couverts. Gouvernance technologique et communauté CTO / Architecture Contribution aux instances de gouvernance technologique Groupe, couvrant les dimensions globales et locales. Garantie de la conformité des choix d’architecture et de solutions des entités avec la stratégie Groupe (comités d’architecture…). Partage des visions technologiques, opportunités et risques à l’échelle du Groupe, avec interactions régulières avec les dirigeants métiers et IT. Compréhension du contexte des entités et des standards Groupe Analyse des besoins des entités (métier, fonctionnel, sécurité, réglementaire). Compréhension des contextes opérationnels produits et des contraintes d’implémentation. Architecture et design Définition, construction et maintenance des patterns d’architecture et de design , en collaboration avec les équipes d’ingénierie produit. Maintien des référentiels d’architecture, modèles de maturité, trajectoires d’évolution. Élaboration des blueprints d’architecture cible, analyses d’options et recommandations. Production et mise à jour des HLD validés. Transfert d’expertise et support à la production des LLD avec les équipes produits. Préparation, animation et présentation des instances de gouvernance d’architecture. Support à de multiples sujets et projets IAM nécessitant des travaux de conception. Veille technologique Participation aux forums industriels et éditeurs (multi-secteurs) afin d’anticiper ou d’influencer les évolutions technologiques. Analyse des tendances et innovations en collaboration avec l’innovation technologique Groupe. Évaluation, développement et déploiement des technologies pertinentes (cycles de vie et roadmaps). Support transverse Support aux fonctions IT Groupe, notamment Achats et Finance, dans le cadre de négociations ou d’actifs stratégiques. Contexte IAM spécifique Dans le cadre du programme en cours « One Identity » , couvrant les solutions cibles globales de Gouvernance des Identités (IGA) et d’ Identity Provider (IDP) , l’expert Architecture IAM interviendra dans : l’onboarding de nouvelles entités sur les produits LISA et OneAccount , ainsi que sur de multiples sujets et projets IAM nécessitant expertise et conception. Qualifications Le service comprend la stratégie métier du Groupe, son système d’information et anticipe les évolutions futures de l’industrie IT afin de les relier aux besoins métiers. Il produit les livrables d’architecture clés, pilote des groupes de travail internationaux et réalise les revues d’architecture des projets du domaine. Domaines d’expertise requis Expertise forte en architecture Identity & Access Management . Expertise en Identity Governance & Administration (IGA) . Expertise en authentification moderne et contrôle d’accès. Expertise en gestion des accès à privilèges (PAM) . Expertise Active Directory, migrations et projets de convergence AD. Expérience avérée dans des déploiements IGA à grande échelle. Expérience avérée dans des plateformes d’authentification fédérée à grande échelle. Expérience confirmée dans des environnements IT complexes et de grande taille. Connaissance des environnements workplace legacy et modernes . Expertises complémentaires appréciées Projets sécurité et risques à forte criticité (audits, conformité). Environnements réglementés. Expertise technique Expertise confirmée de la solution Saviynt IGA . Expertise Active Directory. Intégration applicative avec des IGA (LDAP/AD, API REST, SCIMv2, Mainframe iSeries/zSeries…). Conception de modèles d’autorisation d’entreprise (RBAC, SoD, autorisation basée sur le risque). Expertise des principes et solutions de gestion des accès à privilèges. Autres qualifications Forte capacité de collaboration avec des parties prenantes globales et locales, tous niveaux hiérarchiques. Excellentes compétences de communication et de vulgarisation des concepts d’architecture complexes. Vision architecturale affirmée, capacité à défendre et débattre les choix. Adhésion aux nouvelles valeurs et méthodes de travail. Capacité à créer du consensus. Orientation résolution de problèmes et forte capacité analytique. Expérience confirmée en environnement international. Anglais obligatoire . Expertise attendue Expertise confirmée en ingénierie. Plus de 8 ans d’expérience en architecture de solutions complexes. Expertise approfondie en architecture IAM sur des projets très grande échelle. Forte compétence en conduite du changement en contexte international. Exigence élevée sur la qualité des livrables et respect des délais. Esprit collaboratif et ouverture. Expertise en planification et évolution d’architecture intégrant la dimension financière.

🎯 Le contexte : Au sein de l’équipe recrutement, le/la Chargé.e de recrutement intervient sur l’ensemble du processus de recrutement IT. Le rôle est clé : comprendre les enjeux des projets et missions, identifier les bons profils et contribuer à des recrutements durables. 🛠️ Les missions : Le poste couvre l’ensemble des étapes amont du recrutement : Compréhension des projets IT et appropriation des besoins en recrutement en lien étroit avec l’équipe et les managers Participation au cadrage des postes et à la définition des profils recherchés Construction, animation et mise à jour de viviers de talents IT (développeurs, chefs de projet, experts systèmes et réseaux, cybersécurité, data, etc.) Mise en œuvre de stratégies de sourcing multicanal (LinkedIn, job boards, CVthèques, réseaux professionnels) Identification proactive de profils pertinents et approche directe Qualification téléphonique ou visio des candidats (parcours, compétences, motivations, disponibilité, attentes) Contribution à l’évaluation des candidats sur les aspects techniques, fonctionnels et comportementauxPréparation des candidats aux entretiens (contexte de la mission, process de recrutement, attentes) Organisation et suivi des entretiens (planification, comptes rendus, feedback candidats) Suivi du pipeline candidats et mise à jour des outils de recrutement et de reporting Participation à l’amélioration continue des pratiques et méthodes de recrutement 🗃️ Ce que nous proposons : Contrat de travail : CDI monégasque Poste basé à Monaco (déplacements possibles à Sophia Antipolis) Télétravail possible jusqu’à 2 jours par semaine, après montée en compétences Environnement de travail favorisant l’écoute, le respect des parcours et des points de vue, avec une attention particulière portée à la qualité des relations et à la collaboration Rémunération selon profil et expérience

IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Cyber Security Manager Our Client to be secured and protected from increased cyber threats and compliant to industry standards. This role covers information protection, including data loss protection and data classification, and threat protection, including security information and event management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice' standards as well as departmental policies and procedures Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability in Security leadership and 3rd party management experience CISSP certification preferred. Compliance knowledge required in ISO27001, PCI and GDPR. Possibly a certified ethical hacker Knowledge of Security technologies is essential, such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS and MDM solutions Understanding of common frameworks, such as ITIL or LEAN is preferred Good exposure of user environment management, including desktops/laptops, profile management, access control methodologies Must be very proactive in understanding and staying up to date with current security technologies and industry technology trends The job/Client is located at our head office in Paddington, London with hybrid working The Client holds a Licence to Sponsor (grade A) and will always consider sponsoring employees if needed We welcome applications from Ukrainian Refugees The salary for this position is circa £70K - £80K plus Benefits. Please do send your CV to us in Word format along with your salary.

Our Client is Global Leader in the pharmaceutical World. They are looking to recruit an IT Project Manager with at least 10 years proven expertise as a Project Manager. The Project Manager is responsible for a set of projects (investments including the systems and organization change management within the business community). The Client has many projects underway. This role is for the management of projects with significant IT infrastructure and systems work content. Responsibilities: Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Qualifications: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability with time management skills Excellent troubleshooting and problem-solving abilities with management and leadership qualities Project Management Professional (PMP) certification preferred Competencies: To perform the job successfully, an individual should demonstrate the following behaviors: Excellent English oral and written communication skills. Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings innovative ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity. Possesses ability to organize and follow-through on multiple tasks. Recognizes and attends to vital details with accuracy and efficiency. Effectively prioritizes work of staff members. Works to complete goals, tasks, and plans. Anticipates potential problems and analyzes alternative solutions. Develops/maintains effective working relationships by listening attentively to others. Communicates ideas clearly (written & verbal) while relating to people in an open/ sincere manner and participating effectively in meetings. This individual will also assist in finding solutions as well as identifying problems; communicates appropriately with team members and project stakeholders. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges. The project manager will adapt readily to change, work effectively in stressful situations, need limited guidance and direction and is comfortable working in a fast-paced environment. Diagnoses problems efficiently, gathers sufficient input before making decisions or plans, makes timely decisions, quickly determines sources of problems, identifies information needed to solve problems and analyzes and communicates issues with effective alternative solutions to team. Sensitive & responsive to internal customer needs, maintains a positive attitude, willing to listen to customer problems and seeks solutions and stays in tune with changing needs of customers. The Client is based in Trumbull CT USA The salary for this role will be circa $100K - $120K. Please send your CV to us in Word format along with your salary and availability.

Job Title: Principal Manufacturing Technology Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Circa £50,000 depending on skills and experience What you'll be doing Lead and support with complex Manufacturing Technology projects throughout their full lifecycle including performing initial research and market scans, proof of concepts, pilots and full implementation projects Work collectively in a team, developing and implementing projects to improve the Submarines programme, supporting, developing and leading team members as required Liaise with and manage internal and external stakeholders such as inter-business teams, BAE sectors including Group and suppliers Apply problem solving techniques to progress technology solutions to improve Manufacturing and Construction processes Produce and review Manufacturing Technology documents to support the projects through their lifecycle and ensure they are stored appropriately Develop and support business justifications to implement new and replacement technologies into Manufacturing Production areas and develop the Cost Benefit from doing so Develop and support technology road maps Your skills and experiences Essential Level 4 Qualification in a related subject or equivalent experience Heavy Manufacturing experience and knowledge, in particular within Welding or similar disciplines Experience in leading process improvements, changes into an organisation and developing business cases or justifications Experience of engaging with cross functional teams and external stakeholders Knowledge of Technology Readiness Level (TRL) Desirable: Knowledge of the Catapult network Experience of Research & Development activities Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Manufacturing Technology team Within the team, we are dedicated to advancing and integrating cutting-edge technologies that enhance manufacturing and construction processes across all submarine programs. Our team collaborates closely with a wide range of internal and external stakeholders, including Manufacturing Engineering, Operations, IT, BAE sectors and industry partners. This collaborative approach provides a unique opportunity to contribute to diverse projects, allowing you to deepen your expertise in manufacturing, construction, and the intricate relationships between functions that drive project success. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. #LI-CB1 #LI-hybrid

Key Account Manager (AEC/Manufacturing Software) UK Remote Competitive Base (£70,000 - £75,000 OTE) + Progression + Training + Pension A fantastic opportunity awaits a professional with experience in sales within the AEC or Manufacturing sectors to join a leading digital solutions partner in an account management role, offering extensive training, career development and structured progression. This well-established technology partner delivers software solutions to clients across the architecture, engineering, manufacturing and construction sectors. In this role you will focus on managing and growing long-term relationships with key customers. You will be responsible for renewals, supporting ongoing use of the tech solutions, and identifying opportunities to grow accounts through additional products or services. You will receive full product training and become a certified specialist for the solutions this business offers. This is a remote UK-based role, with some travel to client sites and industry events. The right person could be someone with direct experience selling software or tech solutions to the AEC or Manufacturing sectors, or someone looking to transition from these sectors into technology sales or account management. Commercial experience with Autodesk, SolidWorks or similar BIM, AEC or Manufacturing software would be highly beneficial. This is an excellent role for anyone who enjoys, or is looking to move into, account management, and wants to join a leading AEC and Manufacturing technology business offering clear support, structure and progression. The Role: *Managing and developing key client relationships within the AEC sector *Handling renewals and driving account growth through upselling and cross-selling *Working alongside technical and customer success teams to support clients *Helping clients get maximum value from the software and services *Remote role based in the UK, with travel to client sites where needed The Person: *Experience in sales, client-facing or account management roles, ideally in tech, software, digital solutions, AEC or Manufacturing *Comfortable engaging with mid-to-large-scale customers and building long-term relationships *UK Based. Reference Number: BBBH 265534 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.

Technical IT Project Manager Our Client is looking to recruit a Technical IT Project Manager who will be responsible for a set of projects (investments including the systems and organization change management within the business community – internally and with external business partners). This role is for the management of projects with significant IT infrastructure and systems work content. Work with Systems Analysts and Business Process Champions to clarify project objectives and constraints. Estimate resources needed to reach objectives and manage resources in an effective and efficient manner Work closely with project sponsor, Business Process Champions, and cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and detailed schedule for proposed projects. Implement and manage changes and interventions to ensure project goals are achieved. Work with other managers to identify and manage risks and opportunities across multiple projects within the organization. Take responsibility for setting the agenda, driving issues forward and quickly identify the root cause of any problem. Perform team-based project planning, implementation, and reporting using informal/formal program/project and risk management tools and techniques to mitigate cost, schedule, and technical impacts to the organization. Lead the review/assessment of proposed projects and investments to establish executable and achievable plans within the proposed schedule, budget, and customer proposal requirements. Actively manage a critical path which allows for a line of sight into risk/issues before they have project/program impact During project execution, confirm internal team consensus that the organization is positioned for success; resolve conflicts among the team. Provide project updates on a consistent basis to various stakeholders about project status, risks, mitigations, dependencies, adjustments, and progress. Manage work with vendors and suppliers by assigning tasks and communicating expected deliverables Utilize industry best practices, techniques, and standards throughout entire project execution Monitor progress and make adjustments as needed Measure project performance to identify areas for improvement Skill and experience required for the role: Bachelor's degree in computer science, business, or a related field At least 8 years of IT project management and related experience Excellent knowledge of information technology aspects, specifically with IT infrastructure environments and business systems implementations Strong track of managing IT projects in a global environment that involve mergers & acquisitions, ERP systems, networking, voice, compliance, IT security, software development, and working with vendors Proven ability to work with IT teams, business stakeholders, and external vendors Proven ability to solve problems creatively Strong familiarity with project management software tools, methodologies, and best practices Experience managing projects through standard project lifecycle methodologies (waterfall and hybrid) Excellent analytical skills Strong interpersonal skills and extremely resourceful Proven ability to complete projects according to outlined scope, budget, and timeline Excellent planning and organization ability Excellent time management skills Excellent troubleshooting and problem-solving abilities Excellent management and leadership qualities Project Management Professional (PMP) certification preferred The salary for this position will be in the range $100K - $120K. The Company is based in Trumbull, Connecticut USA. Please send your CV to us in Word format along with your salary in USD and your availability.

ITSM Incident and Problem Management Avanda accompagne l’un de ses clients de renom et au rayonnement international dans le renforcement de son pôle IT Service Management. Ce poste est a pourvoir en CDI dans la region de Lausanne et pour un package attractif. L’organisation de notre client s’appuie sur l’expertise de ses talents pour construire son présent et imaginer son futur. Portée par une culture d’excellence, l’entreprise encourage l’innovation, l’amélioration continue et l’évolution professionnelle. Dans ce contexte stimulant, Avanda recherche un expert IT Service Management afin de contribuer activement à la structuration, l’optimisation et la qualité des services IT. Vos responsabilités Rattaché(e) au pôle IT Service Management, vous jouerez un rôle central dans la définition, la mise en œuvre et l’amélioration des processus ITSM. Votre objectif sera de garantir la continuité et la performance des services IT tout en assurant une excellente qualité de service auprès des utilisateurs. Vous serez notamment en charge : De définir et documenter les processus et procédures ITSM afin d’assurer une gestion efficace et standardisée des services IT. De superviser l’adoption et l’exécution des processus d’Incident Management et de Problem Management, en veillant à l’analyse des causes réelles et à la bonne résolution des incidents et problèmes. D’assurer le relais (backup) des responsables de processus ITSM en leur absence. De produire, interpréter et suivre les indicateurs de performance afin d’évaluer l’efficacité des processus et d’identifier des axes d’amélioration. De proposer et piloter des plans d’amélioration continue, en participant activement à l’évolution de la culture opérationnelle. De contribuer à la formation, à l’accompagnement et à la montée en compétence des équipes IT sur les processus ITSM. De collaborer étroitement avec l’ensemble des équipes du département Digital & IT afin de comprendre leurs enjeux, proposer des solutions adéquates et garantir leur bonne mise en œuvre. Requirements: Expertise confirmée des processus IT Service Management, idéalement soutenue par une certification ITIL Foundation ou équivalent. Expérience professionnelle d’au moins 5 ans dans un rôle similaire, incluant une maîtrise opérationnelle des processus d’Incident & Problem Management dans des environnements complexes. Excellente maîtrise de ServiceNow, notamment dans l’optimisation de workflows ITSM. Solides connaissances des technologies digitales : infrastructures, applicatifs, data, permettant de collaborer efficacement avec des équipes pluridisciplinaires. Capacité à travailler avec pragmatisme, adaptabilité et sens du service, tout en assurant une communication claire avec différents prestataires et interlocuteurs internes. Leadership naturel, esprit pédagogique et capacité à former et guider les nouveaux arrivants. Maîtrise professionnelle du français et de l’anglais à l’écrit comme à l’oral (niveau B2–C1) Keywords: ITSM, IT Service Management, ITIL, ITIL Foundation, Incident Management, Problem Management, Continual Improvement, ServiceNow, CMDB, IT Operations, Digital IT, KPI ITSM, Process Owner, Process Manager, SLA, OLA, Service Quality, Change Management, Root Cause Analysis, IT Governance, Service Excellence, Infrastructure, Applications, Data, Support IT, Transformation IT, Best Practices ITSM.

1. Définition et supervision de la politique SI et numérique Élaborer et actualiser le schéma directeur des systèmes d'information, en cohérence avec la stratégie globale de l'établissement Concevoir des solutions de déploiement pragmatiques de ce schéma au regard de la taille et des ressources de l'organisation Mettre en œuvre et suivre la bonne conduite des projets Garantir l'adéquation du SI avec les besoins des directions métiers Construire et piloter le budget de la direction Être force de propositions pour simplifier, sécuriser et moderniser les usages numériques 2. Management opérationnel des projets SI et de la continuité Administrer le SI et veiller à son bon fonctionnement quotidien Piloter et gérer directement, le cas échéant les relations avec les prestataires (hébergeurs, éditeurs, mainteneurs) et fournisseurs, en veillant au suivi rigoureux des règles de l'achat public Garantir la maintenance, la supervision, la sauvegarde et la sécurité des systèmes Assurer une veille technologique et intervenir en appui technique en cas d'incident majeur ou d'urgence Piloter et mettre en œuvre les investissements en équipements informatiques et numériques 3. Évolution des applications cœur de métier Faire évoluer les fonctionnalités de l'application cœur de métier en adéquation avec les processus et les besoins métier, et contribuer ainsi à l'atteinte des objectifs stratégiques Intégrer les adaptations nécessaires pour développer l'interopérabilité des données avec les différents partenaires, garantir la conformité et la qualité des échanges de données Soutenir le pilotage de la performance et la démarche d'évaluation d'impact à travers une stratégie données globale, et des outils et des process innovants Explorer et proposer des modalités d'intégration de nouvelles technologies, comme l'intelligence artificielle, au service des collaborateurs et de leurs missions 4. Pilotage et gestion des projets SI / transformation numérique Soutenir la démarche d'efficience en assurant la disponibilité d'applications et de processus adaptés aux besoins des fonctions supports (notamment RH et finances) Planifier, conduire et suivre les projets SI prioritaires : SIRH, logiciels métiers Coordonner l'ensemble des acteurs internes et externes Assurer la livraison des projets dans le respect des budgets et des délais Veiller à la production de la documentation fonctionnelle et technique Être en capacité de gérer directement certains chantiers techniques 5. Sécurité et conformité du SI Assurer la robustesse, la résilience et l'optimisation du SI Définir et appliquer la politique de sécurité des systèmes d'information Veiller à la conformité du SI avec la réglementation RGPD Actualiser et mettre en œuvre la politique de gestion des risques cyber et data Garantir la fiabilité, la confidentialité et l'intégrité des systèmes d'information Veiller à la conformité réglementaire et à la cybersécurité 6. Animation des équipes et supervision des relations avec les utilisateurs Encadrer et animer l'équipe (composée d'un chef de service, de chefs de projet, d'administrateurs réseau et de techniciens) Accompagner les utilisateurs dans l'appropriation des outils, promouvoir une culture numérique partagée

En quelques mots Cherry Pick est à la recherche d'un Product Owner Monétique pour l'un de ses clients qui opère dans le secteur des technologies de l’information et services bancaires. Description 🧩 Contexte de mission Dans le cadre de la modernisation d’une solution logicielle stratégique, nous recherchons un Product Owner capable de prendre en charge un domaine fonctionnel complet et d'accompagner une équipe Agile dans la transformation d’un patrimoine applicatif existant. Vous interviendrez au cœur d’un environnement complexe, où l’industrialisation des processus, la qualité du delivery et l'amélioration continue sont des enjeux majeurs. 🎯 Missions principales & Rôle Piloter la gestion de la demande et l’animation du backlog produit Définir, ajuster et prioriser les activités : études, amélioration continue, construction, homologation, production Rédiger les études et spécifications fonctionnelles Définir et porter les critères d’acceptation et la vision d’industrialisation (process & tests) Garantir l’atteinte des objectifs de delivery et le respect des engagements Assurer un reporting régulier et remonter les alertes au responsable de domaine Participer ponctuellement aux tests et à l’intégration Être un appui fonctionnel majeur pour l’équipe Agile grâce à votre expertise métier 🎯 Objectifs Moderniser la solution logicielle ECIS sur votre périmètre fonctionnel Structurer un backlog clair, priorisé et aligné sur les objectifs métier Améliorer durablement les processus d’industrialisation et de test Fluidifier la communication interne et optimiser la collaboration au sein de l’équipe

Vos missions Porter la vision produit Élaborer une vision produit ambitieuse, alignée sur la stratégie de croissance, et la décliner en une roadmap claire, actionnable et orientée impact. Garantir la cohérence globale du produit et la qualité de l'expérience utilisateur sur l’ensemble de nos interfaces (clients, utilisateurs, outils internes). Structurer et développer l’équipe Produit Recruter, accompagner et faire monter en compétence les membres de l’équipe produit selon les besoins de l’entreprise. Installer une culture produit forte reposant sur l’ownership, l’obsession utilisateur, l’usage de la donnée pour décider, et une logique orientée impact plutôt que simple delivery. Piloter l’excellence en Discovery & Delivery Déployer des méthodologies de discovery rigoureuses : recherches utilisateurs, tests, validation d’hypothèses. Assurer un delivery fluide en collaboration étroite avec le Lead Engineer et l’équipe Tech. Définir, suivre et analyser les KPIs produit pour guider les décisions et mesurer l’impact réel des évolutions. Conduire l’innovation et intégrer l’IA au produit Identifier les opportunités d’innovation permettant d’améliorer le produit et d’accélérer l’exécution. Explorer, tester et intégrer les technologies d’IA pertinentes pour notre activité (automatisation, personnalisation…). Représenter le Produit au sein de l’entreprise Contribuer aux décisions stratégiques en tant que membre de l’équipe dirigeante. Travailler main dans la main avec les autres équipes afin d’aligner les roadmaps sur les besoins marché. Profil recherché Expérience 6 à 10 ans d’expérience en Product Management, dont au moins 2 ans dans un rôle de leadership (Head of Product, Lead PM, CPO…). Expérience démontrée dans la définition et l’exécution d’une stratégie produit ambitieuse en environnement startup/scale-up. Une expérience en SaaS B2B ou B2B2C est un vrai plus. Compétences clés Parfaite maîtrise du cycle produit : discovery, delivery, priorisation, lancement, mesure d’impact. Solides compétences analytiques : définition de KPIs, prise de décision basée sur la donnée. Sensibilité UX/UI affirmée et capacité à challenger les choix de design. Bonne compréhension technique pour collaborer efficacement avec les équipes de développement. Leadership & Soft Skills Leadership naturel et capacité à fédérer et aligner des équipes pluridisciplinaires. Excellente communication, à l’écrit comme à l’oral, en interne comme en externe. À l’aise dans un environnement exigeant : rythme soutenu, forte autonomie, sens de l’ownership, agilité. Intérêt marqué pour les sujets liés à l’IA et curiosité pour les évolutions technologiques.

Descriptif du poste Au sein d'une institution financière majeure, l'équipe IT Functions assure le rôle d'expert transverse au sein du centre d'expertise (toutes technologies) au sein du domaine IT FUNCTIONS, informatique pour le métier de services de titres. La production informatique inclut les activités liées aux socles d'infrastructures (serveurs, stockage, réseau, middleware, etc.), ainsi que la mise en œuvre des applications en environnement de production. L'équipe souhaite une prestation d'expertise et de support technique production/DevOps. Le profil intégrera la production informatique du périmètre IT Functions (25/30 applications) qui inclut les activités liées aux socles d'infrastructures (serveurs, stockage, réseau, middleware, etc.), ainsi que la mise en œuvre et l'exploitation des applications en environnement de production. Missions du centre d'expertise Représenter un niveau N3 pour tout incident de la production afin d'offrir une expertise forte quelque soit la technologie Être en renfort pour un sub domain si bande passante plus faible (manque de ressources, projets complexes, ...) Veille technologique (nouvelle techno du Groupe, formations présentes sur internet, ...) Former les ressources des sub domaines Absorber les projets venant du Groupe (changement de technologie, réalisation de POC, hackathon, documentation automatisation, transformation) Réaliser des astreintes Traitement des demandes de mise en œuvre applicative en appliquant les règles et standards ITRules (Commande et configuration d'infrastructure, décommissionnements, ouverture de flux, ...) Suivi des demandes