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NPI Project Manager / New Product Introduction Project Manager Woking, Surrey £40,000 + Production Bonus + Training & Development + Project Ownership + Long-Term Stability Are you an NPI Project Manager or Product Development Project Manager looking to take full ownership of projects from concept through to production launch, in a business that genuinely invests in staff development? On offer is a permanent position with a multinational engineering and manufacturing group where you'll drive new products through an established five-phase NPI framework and play a key role in continued growth. In this role you will run multiple NPI projects, owning plans, milestones, resources and risk, while coordinating Engineering, Manufacturing, Purchasing and Quality. You'll lead stage/gate reviews, provide progress reporting to senior leadership, and support prototype builds, verification and regulatory approval activity. This role would suit a project professional who enjoys cross-functional ownership and wants long-term development in a quality-led engineering environment with the chance to improve processes and project controls. The Role: Manage multiple new product projects from concept to manufacturing release and launch Drive projects through a five-phase NPI process (managed via Wrike or similar) Coordinate cross-functional teams, suppliers and external engineering resources Lead meetings, stage/gate reviews and provide clear progress reports Support prototype builds, testing and CE approval activities where required The Person: Proven experience delivering NPI / product development projects in an engineering environment Strong project planning and control skills (milestones, dependencies, resources, risk) Comfortable coordinating technical and non-technical stakeholders Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

PMO - Exit Support Specialist Must have an Active DV Clearance You will work closely with Programme Managers, PMO teams, commercial teams, and operational stakeholders to deliver effective transition, knowledge transfer, and contract closure activities. The position is ideal for an experienced PMO professional with strong coordination, governance, and stakeholder management skills who thrives in fast-paced programme environments. PMO - Exit Support Specialist Responsibilities Support the planning, coordination, and delivery of programme and contract exit activities. Maintain and track exit plans, milestones, risks, issues, dependencies, actions, and decisions. Coordinate knowledge transfer, documentation handover, asset tracking, and service transition activities. Monitor progress against exit schedules and provide reporting to programme leadership. Support governance forums and ensure compliance with contractual and organisational requirements. Coordinate onboarding and offboarding activities associated with programme transition. Track financial, commercial, and contractual obligations throughout programme exit. Support audit, assurance, and evidence gathering activities. Contribute to continual improvement of PMO governance and transition processes. PMO - Exit Support Specialist Skills and Experience Proven experience within a PMO, Programme Support, or Project Coordination role. Strong planning, scheduling, and progress tracking capability. Experience with PMO governance, reporting, and programme controls. Strong RAID, dependency, and action management experience. Experience coordinating knowledge transfer and documentation activities. Excellent stakeholder engagement and communication skills. Strong analytical, organisational, and problem-solving abilities. Ability to manage multiple priorities within fast-paced delivery environments. Advanced Microsoft Excel, PowerPoint, SharePoint, and PMO toolset experience. Proactive, adaptable, resilient, and customer focused with excellent attention to detail. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IT Field Engineer / Deskside Support Engineer London, Home Counties & Surrounding Areas (Field Based) £40,000 - £48,000 + All Travel Expenses Paid (Including Office Commute) + Pension + Private Healthcare + Life Assurance + 23 Days Holiday (Rising to 35 Days with Service) Are you an experienced IT Support Engineer looking for a varied, customer-facing field role where you can work with a wide range of technologies, support growing businesses, and join a well-established MSP that invests in both its people and long-term development? This is an excellent opportunity to join a growing managed services provider with a strong reputation for delivering high-quality IT solutions to a diverse client base. The business continues to expand and is looking for a motivated engineer who enjoys working directly with customers and taking ownership of technical challenges. In this role, you will provide both onsite and remote support across multiple client environments, troubleshooting hardware, software, networking, and Microsoft 365-related issues. You will also assist with device deployments, endpoint management, user administration, documentation, and proactive maintenance activities. The ideal candidate will have experience in a deskside, field, or onsite support position, ideally within an MSP environment. You will possess excellent communication skills, a proactive attitude, and strong technical knowledge across Microsoft technologies, endpoint management, and networking. The Role: Provide onsite and remote IT support to a range of clients across London and the Home Counties Troubleshoot hardware, software, networking, and Microsoft 365 issues Manage Active Directory, Intune, Autopilot, and endpoint devices Perform hardware repairs, deployments, upgrades, and audits Maintain documentation, tickets, and IT asset records Support proactive monitoring, backup testing, and service improvements The Person: 3-5 years' experience in a customer-facing IT support role Experience within an MSP environment desirable Strong Microsoft 365, Intune, Active Directory, and Windows support skills Knowledge of networking, mobile device management, and endpoint security Full UK driving licence Excellent communication and documentation skills Reference Number: BBBH281306 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Graduate Recruitment Consultant - Technology & IT, UK Market Bristol City Centre £26,000 starting salary + Year 1 OTE £45,000 + Uncapped Commission (up to 40%) + Fast Progression + Training + International Opportunities Are you a graduate or ambitious salesperson who wants more from your career? More progression, more earning potential, and more opportunity to grow? Do you want to be part of a high-performing team where success is celebrated, and your results directly shape your income, your development, and your future? At Rise Technical Recruitment, we're offering the chance to fast-track your career in sales and recruitment, working with clients across the UK Technology market, one of the most lucrative industries in the world. This isn't a typical graduate job. You'll be trained, trusted, and empowered to build relationships, close deals, and grow your own business within our brand. The harder you work, the faster you progress. Many of our leaders started exactly where you are now. Our UK Tech Division has grown rapidly, join our Bristol HQ and be part of the team driving that growth. What's in it for you Uncapped commission, earning up to 40% of what you bill Fast progression with clear routes to management and directorship Full training and development, no experience required A social, supportive culture where success is celebrated Hybrid working once you are autonomous in the role Hours: Monday-Thursday 8am-5pm, Friday 8am-4pm What you'll be doing Building your own client base across the UK tech market Developing long-term relationships with clients and candidates Headhunting top talent and managing the recruitment process end to end Working towards targets, celebrating your wins, and constantly improving Who we're looking for Graduates or sales professionals looking for a big career move Confident communicators who enjoy working with people Resilient, ambitious, and motivated by success Driven by clear goals, both personal and professional Ready to learn, work hard, and build something long term Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Programme Manager We are looking for an experienced Programme Manager to own the end to end delivery of the customer's PEGA workbench programme. You will represent the business's business interests to the implementation partner and ensure the solution is delivered on time, within budget, and in line with business outcomes, and that it is adopted by end users. You will have strong, credible knowledge of PEGA. Responsibilities: - 15+ years in IT program or project management, with 5+ years delivering IT programmes ideally within the insurance sector - Proven track record delivering end-to-end system implementations - Experience managing SI/vendor partners from the customer side, including commercial and performance management - Hands-on experience with Agile at scale (Scrum, SAFe, or hybrid) and Pega Express Strong working knowledge of Pega Platform concepts is desirable but can be learnt, a proven track record of programme management within the insurance sector however is key. The role is inside IR35 and requires two days in the office (Stratford Upon Avon) per week. The contract is for 8 months. To be considered for the role please send over your latest CV. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job title: Android Developer Location: London (hybrid) Contract: 1 year Day rate: £383 IR35: Inside Overview We are seeking talented Android Developers to join a high-performing engineering team delivering innovative mobile solutions. This opportunity is ideal for early-career developers with strong coding capabilities who are passionate about mobile development and modern software engineering practices. This is a hands-on individual contributor role focused on designing, developing, and maintaining Android applications using modern development tools and frameworks. You will work collaboratively with cross-functional teams to create high-quality, scalable, and maintainable mobile applications while contributing to all stages of the software development lifecycle. Key Responsibilities * Design, develop, test, and maintain native Android applications. * Build robust and scalable mobile solutions using Kotlin and Android Studio. * Develop user-focused applications in line with Android design principles and interface guidelines. * Collaborate closely with product owners, designers, developers, and testers to deliver high-quality solutions. * Apply MVVM architecture and established design patterns to create maintainable codebases. * Implement SOLID principles to improve code quality, scalability, and maintainability. * Contribute to code reviews and promote engineering best practices. * Support continuous integration and continuous delivery (CI/CD) processes. * Troubleshoot and resolve application issues throughout the development lifecycle. * Maintain a DevOps mindset, understanding how software and infrastructure interact to support production systems. * Stay current with emerging Android technologies, frameworks, and industry best practices. * Proactively identify opportunities for improvement and drive technical solutions within your domain. Required Skills & Experience * Strong experience developing Android applications using Kotlin. * Proficiency with Android Studio and the Android development ecosystem. * Good understanding of Android design principles and user interface guidelines. * Experience implementing MVVM architecture and associated design patterns. * Strong understanding of SOLID principles and clean coding practices. * Knowledge of Android application lifecycle management. * Experience collaborating within Agile software development teams. * Understanding of CI/CD pipelines and automated software delivery processes. * Strong problem-solving and debugging skills. * Excellent communication and teamwork skills. Desirable Skills * Understanding of the Android compilation and build process. * Knowledge of how source code is transformed into executable applications. * Experience or exposure to FHIR (Fast Healthcare Interoperability Resources). * Understanding of memory management concepts, including garbage collection and reference management. * Experience working within DevOps environments. * Familiarity with automated testing frameworks and test-driven development practices. Personal Attributes * Passionate about mobile technology and Android development. * Eager to learn and embrace new technologies. * Collaborative and team-oriented mindset. * Proactive approach to problem-solving. * Strong attention to detail and commitment to quality. * Self-motivated with a desire for continuous improvement. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.

Engineering Process Architect Must have an Active DV Clearance - Provide technical guidance and assurance to ensure supplier engineering processes align with overarching MOD governance requirements. Engineering Process Architect Responsibilities - Design, develop and optimise engineering processes and governance frameworks supporting Major Service Change. - Work with MOD stakeholders to define engineering processes that accommodate different categories of service change. - Integrate continuous delivery pipeline tooling and automated testing into engineering processes. - Support the development and improvement of supplier engineering processes, governance and associated tooling. - Assess supplier processes against MOD engineering standards and governance requirements. - Provide technical assurance and recommendations to improve engineering delivery. - Advise MOD and supplier stakeholders on engineering process design, implementation and compliance. - Ensure engineering processes support effective systems integration and multidisciplinary collaboration. - Identify process inefficiencies, risks and improvement opportunities. - Develop practical, scalable engineering solutions aligned with technical delivery requirements. - Support continuous improvement across engineering lifecycle processes and governance. Engineering Process Architect Skills and Experience - Strong technical engineering background with experience in systems design, integration or related disciplines. - Proven experience designing, developing and implementing engineering processes and governance frameworks. - Strong understanding of systems engineering principles and engineering lifecycle methodologies. - Experience supporting complex engineering programmes or major service change initiatives. - Knowledge of continuous delivery pipelines, automated testing and engineering tooling. - Experience assessing engineering processes against governance and compliance requirements. - Strong understanding of multidisciplinary engineering delivery and technical integration. - Experience working with suppliers and senior technical stakeholders. - Strong analytical, problem-solving and process improvement capabilities. - Excellent communication, stakeholder engagement and technical advisory skills. - Experience working within MOD, Defence or other complex engineering environments would be advantageous. - Relevant engineering or technical qualifications would be desirable. - Experience with project management methodologies and engineering lifecycle frameworks would be beneficial. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

We are looking for an experienced Azure Integration Engineer/Architect with a strong track record of designing and delivering enterprise-scale integration solutions. The individual should have extensive hands-on experience with Azure Integration Services, including Logic Apps, Azure Functions, Service Bus, API Management, and REST APIs, alongside a deep understanding of integration patterns and system-to-system connectivity. Key skills required include: * Azure Integration Services (Logic Apps, Functions, Service Bus, Event Grid, API Management) * Enterprise integration architecture and design * API development, management and integration * System-to-system integration across complex application estates * Azure-native solution design and implementation * DevOps and CI/CD pipelines for automated deployment and release management * Strong troubleshooting and problem-solving capabilities within integration environments * Experience delivering integration programmes within large and complex organisations * Understanding of security, governance and best practices for cloud-based integrations * Ability to work across business and technical teams to gather requirements and deliver solutions Ideal experience: * Proven delivery of complex Azure integration solutions in enterprise environments * Hands-on engineering capability rather than purely architectural oversight * Experience modernising legacy integrations and implementing cloud-native approaches * Ability to hit the ground running with minimal onboarding * Strong stakeholder engagement and communication skills Location: 2-3 days a week, commutable from London & Berkshire IR35: Outside IR35 Rate: Approx £500 per day Start date: ASAP Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Oracle Payroll Consultant - Remote Working An Active SC Clearance would be an advantage but will sponsor someone eligible Oracle Payroll Consultant Overview This hands-on role combines functional and technical expertise, offering the opportunity to influence complex payroll solutions from initial design through to successful implementation. Oracle Payroll Consultant Responsibilities Lead the delivery of Oracle Payroll enhancements, projects, and defect resolution activities. Gather requirements and perform impact assessments for customer change requests. Produce estimates and design effective payroll solutions. Configure Oracle Payroll systems and manage delivery through testing phases. Support System Testing and User Acceptance Testing activities. Develop and amend Oracle Fast Formulae within Oracle E-Business Suite and Oracle Cloud Payroll. Engage with customers and stakeholders throughout the project lifecycle. Ensure solutions meet business requirements and compliance obligations. Oracle Payroll Consultant Skills and Experience Minimum 5 years' experience delivering Oracle Payroll solutions. Strong experience with Oracle E-Business Suite Payroll Experience of Oracle Fusion Cloud would be an advantage. Knowledge of UK payroll legislation and compliance requirements. Experience writing and maintaining Oracle Fast Formulae. Understanding of Civil Service Terms and Conditions. Strong end-to-end knowledge of payroll lifecycle processes. Oracle Payroll certifications desirable. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

QA Automation Architect – Maidenhead We require a seasoned QA professional with 5 to 10 years proven track record of software testing. A seasoned QA automation architect with experience in continuous delivery We are looking at 3 or more large-scale implementations of QAA/CD in large organization Ability to articulate a vision in automation and execute against it Comfortable communication at CxO level Has previously worked with nearshore teams Has clear and deep understanding of overall Software Development processes. Understands clearly where, when and how quality checks are required to be built in through the SDLC and has prior experience in building such quality practices. Is motivated to drive quality process improvements in a holistic manner. Has experience in structuring and recommending such improvements that include various segments of the organization that may or may not be under his direct influence. Experience in implementing quality process improvements by analyzing existing QA maturity models, measure the process and provide a solution/deployment approach based on the gaps. Solid experience in working on multi-tier architectures complex applications. Has extensive experience in working on automation tools e.g Selenium webdriver, Docker, Cucumber or related source tools. Hands-on experience in setting up an automation framework and continuous automation and regression testing process. Good experience in continuous delivery and integration process with tools like Jenkins, Maven. Good experience in working with distributed teams in Agile development methodologies. Should have experience with effective metrics collection, analysis and suggest corrective actions. This is a 6 month contract based in Maidenhead. Rate is negotiable. Please send you CV to us in Word format.

Content Designer - Remote Working - Outside IR35 - Apply Government Digital Service (GDS) standards and evidence-based design principles throughout the service lifecycle. Content Designer Responsibilities - Design, create and improve user-centred content across digital and offline channels. - Develop clear, accessible end-to-end content journeys aligned with user needs. - Apply GOV.UK and GDS content design principles, standards and best practices. - Use user research, analytics and feedback to inform content decisions. - Simplify complex policy, legal and technical information into accessible language. - Work within Agile multidisciplinary teams from discovery through to live service. - Prototype, test and iterate content based on research and user feedback. - Collaborate with policy, legal, operational and technical stakeholders. - Ensure content meets WCAG 2.2 AA accessibility standards and public-sector requirements. - Advocate for user needs while balancing policy objectives and delivery constraints. - Contribute to content standards, reusable patterns and continuous service improvement. Content Designer Skills and Experience - Extensive Content Design experience within UK Government or the public sector - Proven experience designing and iterating user-centred digital content. - Strong knowledge of GOV.UK and GDS content design principles and standards. - Strong understanding of WCAG 2.2 AA and accessible, inclusive content design. - Experience delivering digital services within a GDS environment. - Experience using user research, analytics and evidence to inform content decisions. - Ability to simplify complex information and design effective user journeys. - Experience working within Agile, multidisciplinary delivery teams. - Strong stakeholder engagement, communication and presentation skills. - Experience prototyping, testing and iterating content throughout the service lifecycle. - Ability to manage changing priorities and advocate for user needs. - Experience with GOV.UK publishing platforms or content management systems would be beneficial. - Working knowledge of HTML and structured content would be desirable. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset, capacity and business priorities Monitor ticket backlog, ticket ageing and escalation trends Ensure engineers maintain high-quality ticket updates and documentation Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies Lead technical investigations and root cause analysis activities Work with third-party vendors and partners where escalation is required Ensure critical and major incidents are managed effectively through to resolution Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function Ensure completion of scheduled maintenance visits and preventative maintenance activities Monitor patch compliance, system health checks and proactive monitoring activities Drive initiatives that reduce reactive support demand through proactive service improvements Ensure maintenance activities are documented and reported accurately Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction Review repeat incidents and implement preventative solutions Identify opportunities for automation, efficiency improvements and service optimisation Develop and maintain technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service Identify trends, risks and improvement opportunities Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing Support service reviews, operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives Act as an escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills Strong communication and stakeholder management skills Experience using HaloPSA or similar PSA platforms Experience producing and interpreting service performance metrics Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

IT Asset Manager - ITAM physical IT assets ITIL Foundation, CHAMP CITAM Banking This is a new and exclusive opportunity for a IT Asset Manager to take ownership of the lifecycle process for physical IT assets within this banking business Role details Title : IT Asset Manager ITAM Focus: ownership of the lifecycle process for physical IT assets Employer: Bank Permanent role, salary £60-80,000 Location: London city with home working hybrid 50/50% Requirements: Extensive experience in IT asset management or IT operations, ideally in a regulated industry. Strong knowledge of ITIL, CMDBs, and asset management tools (e.g., ServiceNow). This is a brilliant opportunity for a IT Asset Manager to take ownership of the lifecycle process for physical IT assets within this banking business You will working in a greenfield environment and you will be building out frameworks and not just working in BAU As we continue to strengthen our technology governance and resilience, we are building a Centre of Excellence for IT Asset Management (ITAM), aligning with global standards and regulatory frameworks such as DORA. This is an exciting time to join a team that is shaping the future of asset management across our EMEA operations. We are looking for a detail-oriented and compliance-driven IT Asset Manager to lead the transformation of our hardware asset management (HAM) function across EMEA, ensuring full lifecycle governance, audit readiness, and cost optimisation. Role requirements Must come from a large regulated FS environment, preferably banking but could be insurance. Greenfield environment Real experience of building out frameworks not just working in BAU 2 stage interview process with business (both face to face) This is a new opportunity now For more information and the chance to be considered, please do send through a CV- good luck To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales