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Trusted to see the whole picture If you're ahead of the game on cyber security, systems and operations risk we can secure your career ambitions. Our Security Architects are trusted to work closely with a wide range of clients from all sectors on exciting projects with real-world purpose and impact. Whether you're a self-starter looking to test your talents, or want the opportunity to use your experience and skills, you'll find the challenges and support you need as part of one of the UK's largest cyber consultancies. Our roles are only available if you hold or fulfil the criteria to obtain a UK Security Clearance.

Job Title: IT Specialist Team Leader Location: In Office - Pencoed, South Wales / St Asaph Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

At CGI, we're transforming public services through innovative, secure and scalable digital solutions that make a meaningful difference to communities across the UK. As a Java Software Engineer, you'll play a key role in designing and delivering modern, cloud-native applications that help our clients achieve lasting outcomes. Working with Java, Spring Boot and AWS, you'll take ownership of technical solutions, explore creative approaches to complex challenges and contribute to high-quality software engineering. You'll collaborate with talented multidisciplinary teams, sharing ideas and shaping solutions that deliver real value. With the support of an experienced community of professionals, you'll have opportunities to develop your expertise, embrace emerging technologies and make a lasting impact on essential public services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, requiring attendance at our client's site in Swansea 3 days a week.

Step into a role where your expertise shapes the next generation of IT services. As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You'll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you'll contribute to high-impact change while enjoying the freedom to design solutions, the space to bring fresh ideas, and the backing of a collaborative community that enables you to grow, thrive, and truly influence the future of service management. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel 2-3 days a week to either CGI offices or to client sites.

At CGI, we're shaping the future of government services by building trusted partnerships, delivering complex transformation programmes and creating lasting value for our clients. As a Director, you'll play a pivotal role in leading a significant portfolio of delivery engagements, strengthening strategic client relationships and expanding our presence across central government. You'll take ownership of commercial performance, identify new growth opportunities and bring innovative thinking to some of the UK's most important public sector challenges. Supported by a collaborative network of consulting, technology and delivery experts, you'll have the autonomy to shape account strategy, drive sustainable growth and make a meaningful impact on essential government services while developing your own leadership career. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold existing UK Security Check (SC) clearance and be willing to undergo additional NPPV3 clearance. This is a hybrid position requiring attendance at CGI and client locations across the UK in line with business needs.

CGI's Space, Defence and Intelligence business unit delivers complex, mission-critical systems that help keep the UK safe and secure. As a leading systems integrator, we design, build and operate innovative solutions for clients across defence, intelligence, aerospace, maritime and space sectors. We combine deep technical expertise with modern delivery approaches and strong partnerships across industry and academia. Our teams work on challenging projects where technology makes a real-world difference. At CGI, you'll be part of a collaborative and supportive community that values innovation, continuous learning and professional growth. We offer a competitive salary, excellent pension, private healthcare and our share purchase plan, making you a CGI Partner rather than simply an employee. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with travel to our Leatherhead office.

CGI's Space, Defence and Intelligence business unit designs, builds and operates secure, mission-critical systems across defence, intelligence, aerospace, maritime and space. We combine deep technical expertise with leading technology partners to deliver complex infrastructure and cyber solutions. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare and a share scheme (3.5% + 3.5% matching), making you a CGI Partner rather than simply an employee. This role is based on-site near Chippenham, five days per week. Due to the secure nature of the programme, you must hold UK Security Clearance.

At CGI, we help organisations transform their digital capabilities, deliver meaningful business outcomes and embrace innovative ways of working. As a Project Manager within our growing Project Management Capability team in Scotland and Northern Ireland, you'll take ownership of delivering complex IT and digital transformation projects for our private sector clients. Combining agile leadership with effective project governance, you'll empower multidisciplinary teams, build trusted client relationships and drive high-quality outcomes. You'll have the opportunity to shape delivery approaches, champion continuous improvement and contribute to our strategic growth, supported by a collaborative community of experts where your ideas are valued, your development is encouraged and your work makes a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

At CGI, we help UK Government organisations deliver accessible, user-centred digital services that improve outcomes for millions of citizens. As a User Researcher, you'll play a pivotal role in shaping services through meaningful research, insight-driven decision making, and collaborative delivery. Working within multidisciplinary teams, you'll influence service design, champion inclusive experiences, and ensure solutions align with government standards and accessibility requirements. This is an opportunity to contribute to high-impact public sector programmes while growing your expertise in an environment that values innovation, ownership, and continuous support to help you succeed and develop your career. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

At CGI, our Space, Defence and Intelligence business unit delivers mission-critical systems that help keep the UK safe and secure. As an Infrastructure Project Manager, you will lead the delivery of complex technology programmes, driving outcomes across cloud, network, and platform environments. Working at the forefront of innovation, you will ensure the successful execution of high-impact projects that enable critical client capabilities. You'll take ownership of delivery, shape strategic direction, and bring structure and creativity to solving complex challenges, all within a collaborative environment that supports your growth and impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

At CGI, our Space, Defence and Intelligence business unit delivers mission-critical systems that help keep the UK safe and secure. As an Infrastructure Test Engineer, you will play a vital role in assuring the performance, resilience, and security of complex infrastructure platforms across cloud and on-premise environments. Working on high-impact programmes, you will help deliver quality-driven outcomes through rigorous testing and automation. You'll take ownership of validation processes, contribute innovative approaches to testing, and collaborate with expert teams in an environment that supports continuous development and meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

Job Title: IT Specialist Engineer Location: Pencoed Salary: £32,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) Who are we: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. This may require visiting partner on-site from time to time. Review and resolve alerts from our various monitoring systems to allow proactive support and security enforcement. Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Provide support and training to our 1st Line Team when feedback is applicable. Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Offer suggestions and feedback to help the overall Service department and business a whole improve. What we're looking for: 2+ years in an IT Helpdesk, ideally within an MSP at a 2nd/3rd line level. Microsoft experience is essential, in terms of managing and maintaining 365 accounts. Experience delivering great customer service; excellent verbal and written communication skills Loves working as part of a team Comfortable using CRMs and documentation solutions Hold a Full UK driving license Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox EAP Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Specialist Engineer, IT Technician, IT Helpdesk Engineer, IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Title: IT Specialist Engineer Location: St Asaph Salary: £32,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) Who are we: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. This may require visiting partner on-site from time to time. Review and resolve alerts from our various monitoring systems to allow proactive support and security enforcement. Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Provide support and training to our 1st Line Team when feedback is applicable. Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Offer suggestions and feedback to help the overall Service department and business a whole improve. What we're looking for: 2+ years in an IT Helpdesk, ideally within an MSP at a 2nd/3rd line level. Microsoft experience is essential, in terms of managing and maintaining 365 accounts. Experience delivering great customer service; excellent verbal and written communication skills Loves working as part of a team Comfortable using CRMs and documentation solutions Hold a Full UK driving license Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox EAP Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Specialist Engineer, IT Technician, IT Helpdesk Engineer, IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

At CGI, our DevOps Engineers play a vital role in delivering secure, innovative technology that supports national security and helps protect the UK. Working within our Space, Defence and Intelligence business, you'll help design, automate and enhance mission-critical platforms that enable our clients to operate with confidence. You'll take ownership of meaningful engineering challenges, explore creative approaches to improving performance and reliability, and collaborate with talented professionals across our delivery teams. With access to continuous learning, technical expertise and a supportive environment, you'll have the opportunity to develop your skills while contributing to solutions that make a lasting difference. Join CGI and help shape the future of secure digital services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Please note: This role is primarily based on a secure client site, requiring attendance five days per week. Occasional flexibility may be available subject to business needs and security requirements. Due to the level of security clearance required, applicants must be sole British nationals, have resided in the UK for the past 10 years and must not have spent more than 28 consecutive days outside the UK within the last five years. Candidates who do not currently hold clearance are encouraged to apply and may also be considered for other suitable CGI opportunities.

At CGI, our Delivery Managers and Product Owners shape the digital products and services that help organisations transform, innovate and deliver lasting value. You'll play a pivotal role in turning client ambitions into successful outcomes, taking ownership of product direction, delivery excellence or both, depending on the assignment. Working alongside talented multidisciplinary teams, you'll influence strategic decisions, champion effective Agile practices and explore creative approaches to complex challenges. With the support of CGI's collaborative community, you'll have the opportunity to strengthen client relationships, develop your leadership capabilities and make a meaningful impact on the products, people and organisations we serve. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position working initially on a major programme of work in Glasgow so you will need to be able to attend the office there a few times a month.

Trusted to see the whole picture If you're ahead of the game on cyber security, systems and operations risk we can secure your career ambitions. Our Security Architects are trusted to work closely with a wide range of clients from all sectors on exciting projects with real-world purpose and impact. Whether you're a self-starter looking to test your talents, or want the opportunity to use your experience and skills, you'll find the challenges and support you need as part of one of the UK's largest cyber consultancies. Our roles are only available if you hold or fulfil the criteria to obtain a UK Security Clearance.