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Fiche de poste – Support IAM / (SSO) Contexte du poste Dans le cadre du renforcement de l’équipe, nous recherchons une personne en première ligne du support pour les solutions et les adossements SSO . Le poste s’inscrit dans un environnement technique orienté IAM et nécessite une forte capacité d’analyse et de communication. Missions principales Assurer le support de premier niveau sur les solutions Arcade et les intégrations SSO Diagnostiquer et analyser les incidents fonctionnels et techniques Participer à l’identification des causes des incidents, notamment via l’analyse du code Java Monter progressivement en compétence sur les sujets techniques de l’équipe Escalader les demandes trop complexes vers les experts techniques lorsque nécessaire Être un point de contact privilégié pour les utilisateurs et les équipes internes Compétences techniques requises Java : capacité à lire et analyser du code pour contribuer au diagnostic des incidents IAM : Maîtrise des protocoles SAML et OIDC ( indispensable ) Bonne compréhension des mécanismes d’authentification et d’authentification fédérée Expérience dans un contexte de support applicatif ou support technique

Job title: Application Support Associate Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role What you'll be doing: Provide application administration support, including user account creation, password resets, access changes, and audit-related tasks across multiple business-critical systems Manage service operations by triaging, assigning, and tracking incidents and service requests, working closely with resolver teams and escalating issues when required Monitor application performance and service health, produce regular reports, support change and release activities, and contribute to ongoing service improvements Work within a structured IT Service Management (ITSM) framework, collaborating with internal teams, vendors, and stakeholders to maintain stable applications and meet regulatory and compliance standards Maintain accurate and up-to-date documentation, including support guides, configuration records, and issue logs Your skills and experiences: Essential: Ability to provide technical, application, or operational support within an IT or business environment. Familiarity with ticketing systems (e.g., Jira, ServiceNow) and documentation tools (e.g., Confluence, SharePoint). Awareness of ITIL Concepts and ticket lifecycle management Desirable: Excellent stakeholder management skills, with the ability to communicate effectively with users, developers, and senior teams. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Application Support Team: Be part of a dynamic, close-knit team where your contribution truly makes an impact! This is an exciting opportunity to work with both internal and external stakeholders, including the Ministry of Defence and global partners, collaborating across time zones on high-profile projects. You'll receive full support, structured training, and access to professional qualifications to grow your skills and accelerate your career. With real opportunities for progression and the chance to shape meaningful outcomes, this role offers the perfect blend of challenge, development, and teamwork in a vibrant, supportive environment. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 23rd December 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Technicien support informatique H/F (CDI) Localisation : Mont Saint Aignan (76) Mode de travail : 100% présentiel Date de démarrage : Dès que possible Fourchette de salaire : Entre 24K et 26K€ selon votre expérience L’ IT chez ARTEMYS combine la technologie et l’humain ! Nous sommes convaincus que les compétences, le savoir-être et l’épanouissement de nos Talents sont les clés de notre réussite . 👍 Alors, vous nous rejoignez ?! Nous recrutons dès à présent un.e Technicien (ne) Support Informatique en CDI. Dans cette nouvelle étape de votre carrière, nous vous proposons d’intervenir sur de belles missions chez l’un de nos clients du côté de Mont Saint Aignan. Vos missions seront les suivantes : Réception et résolution des incidents et demandes des utilisateurs : · Prise en compte des incidents et demandes utilisateurs par téléphone, mail ou via l’outil de ticketing · Qualification des incidents et pré diagnostic · Enregistrement des incidents ou demandes dans l’outil de ticketing · Résolution des incidents, transfert au service concerné ou escalade auprès des niveaux techniques supérieurs Exploitation du parc informatique : · Gestion du parc de postes informatique : Préparation et installation des postes de travail (masterisation, déploiement, …), migration du parc informatique vers les nouvelles versions disponibles. · Gestion du parc de téléphonie fixe & mobile : configuration des téléphones, enrôlement, installation logiciels métiers, attribution des lignes téléphoniques · Gestion du parc d’impression : en lien avec le fournisseur dédié, point de contact en cas d’incident · Gestion du stock de matériel : gestion de l’inventaire, gestion des commandes et des dotations de matériels Supervision réseau de l’infrastructure : · Contrôle de la qualité réseau des différents sites · Alerte auprès des équipes infrastructure en cas d’anomalie Participation aux divers projets de l’entreprise : · Mise en service de nouveaux équipements informatiques · Installation de salle de visioconférence ou solution audio/vidéo · Rédaction de diverses procédures techniques · Brassage et installation de matériel réseau au sein du site (bornes Wifi, routeur, …) · Formation des nouveaux utilisateurs aux bonnes pratiques informatiques Vous êtes intéressé.e ? Top ! Voici ce qui vous attend : · Un premier échange RH pour faire connaissance ☎️ · Un entretien technique votre futur manager 🦸‍♂️ · Une proposition salariale 💰 Sans oublier les petits plus 🎁 · Carte SWILE (Tickets Restaurant et CE), · Prime vacances, Participation Groupe et Epargne Salariale, · Primes de cooptation et de certification, · Accompagnement RH, suivi managérial de proximité et suivi technique, · Des possibilités d’évolution, Alors, ça vous tente ? C’est parti ! Bienvenue dans l’aventure ARTEMYS 🎬 Artemys Normandie est une entreprise handi-accueillante attachée à la mixité et à la diversité des profils recrutés.

Nous avons 3 missions en Île-de-France : Nanterre / Paris Orly Vincennes Démarrage : ASAP à janvier 2026 selon mission Durée : longue durée Déplacements ponctuels possibles selon périmètre (permis B apprécié pour certaines missions). Missions principales Accueil et assistance des utilisateurs sur site Prise en charge des incidents et demandes (N1/N2) Support de proximité (poste de travail, bureautique, environnement collaboratif) Gestion et suivi des tickets via outil ITSM Préparation, installation et configuration des équipements : PC, laptops Smartphones Périphériques Enrôlement et paramétrage de postes et mobiles Gestion du parc informatique (entrées/sorties, mise à jour des référentiels) Interventions IMAC (Installation, Move, Add, Change) Support VIP si nécessaire Participation au maintien en conditions opérationnelles Mise à jour de la documentation et du reporting d’activité Environnement technique (selon mission) Windows 10 / 11 Office 365 / M365 Active Directory / Entra ID Intune iOS / Android ServiceNow

En bref : Responsable support (H/F) - CDI - Vitrolles - Rémunération 50/55k € selon profil Notre client, PME en plein croissance, recherche son nouveau Responsable support (H/F) à Vitrolles. Vos missions : - Pilotage opérationnel de l’équipe support (planification, priorisation, montée en compétence des collaborateurs) - Gestion de l’activité de support N1/N2/N3 : supervision des tickets, suivi des délais, coordination des escalades - Participation à l’amélioration continue des processus - Relation avec les clients - Animation de réunions d’équipe, reporting et remontées

Ingénieur système (CDI) Localisation : Le Havre (76) Mode de travail : 2 jours de télétravail Date de démarrage : Immédiate TJM : entre 400 et 470 euros L’ IT chez ARTEMYS combine la technologie et l’humain ! Nous sommes convaincus que les compétences, le savoir-être et l’épanouissement de nos Talents sont les clés de notre réussite . 👍 Alors, vous nous rejoignez ?! Nous recrutons dès à présent un.e Ingénieur système en Freelance. Dans cette nouvelle étape de votre carrière, nous vous proposons d’intervenir sur de belles missions auprès d’un grand client grand compte situé près du Havre auprès duquel vous aurez la possibilité de : Participer à des projets système et réseau ou d’applicatifs métiers, Intégrer et mettre à jour les solutions logicielles/matérielles sur les infrastructures existantes, Piloter des prestations d’expertises, Rédiger les documentations associées aux composants intégrés, Recueillir l'expression du besoin métier et assurer la traduction en solution technique, Assurer la prise en charge et le suivi des demandes ponctuelles du métier, Participer au maintien en conditions opérationnelles des infrastructures, des logiciels, des applications du client, Diagnostiquer et assurer la résolution d'incidents de fonctionnement des applications et outils métiers en relation avec les utilisateurs, les intégrateurs et éditeurs. Vous êtes intéressé.e ? Top ! Voici ce qui vous attend : · Un premier échange RH pour faire connaissance ☎️ · Un entretien technique 🦸‍♂️ · Une proposition salariale 💰 Alors, ça vous tente ? C’est parti ! Bienvenue dans l’aventure ARTEMYS 🎬 Artemys Normandie est une entreprise handi-accueillante attachée à la mixité et à la diversité des profils recrutés.

Notre client dans le secteur High-tech recherche un/une IT Spécialist H/F Description de la mission: Au sein de l’équipe IT, l’IT Specialist est le premier point de contact pour les collaborateurs concernant les problématiques techniques. Il/elle assure le support utilisateur, la gestion du matériel, ainsi que le bon fonctionnement de l’environnement informatique de l’entreprise. Il/elle contribue également à l’amélioration continue des procédures et à l’optimisation de l’expérience utilisateur. Les missions : Support & gestion des tickets Gestion de la file de tickets : réception, qualification, traitement et suivi. Prise en charge des incidents et demandes de niveaux 1 et 2. Analyse des causes racines des incidents et mise en place d’actions préventives. Gestion du matériel & des stocks Gestion de l’inventaire (ordinateurs, accessoires, équipements de remplacement…). Collaboration avec l’Asset Manager pour le suivi du matériel. Onboarding & Offboarding Préparation des arrivées : configuration du matériel, création des comptes et des accès. Animation des sessions d’onboarding pour accompagner les nouveaux collaborateurs. Gestion des départs : désactivation des comptes, vérification du matériel et réaffectation. Gestion de l’environnement IT interne Assurer le bon fonctionnement des équipements de bureau (salles de visioconférence, écrans corporate, imprimantes, contrôle d’accès…). Création et mise à jour de procédures de dépannage

Nous recherchons un SRE expérimenté pour accompagner une migration d’infrastructure vers Microsoft Azure dans un contexte de modernisation et d’industrialisation des opérations. Contexte : Le consultant interviendra sur la migration VMware vers Azure AVS, la mise en place d’un PRA simplifié et l’organisation du MCO d’un parc de 335 VMs. Il contribuera également à la structuration des pratiques d’observabilité et à l’intégration d’outils de supervision adaptés. Missions principales : Accompagner le move-to-cloud vers Azure AVS . Construire et optimiser le MCO sur un large parc de VMs. Participer à la mise en place d’un PRA simplifié . Déployer et configurer les outils d’observabilité (Datadog, Grafana, Azure Monitoring…). Automatiser et industrialiser via Terraform, Puppet, GitHub . Contribuer à la fiabilisation et à la performance des environnements. Être force de proposition pour améliorer l’exploitation et la supervision.

Job Title: Senior Engineer - Electrical Engineering (Control & Instrumentation) Location: Barrow-in-Furness - Hybrid (2 days onsite per fortnight dependent on business needs) Salary: Competitive (Commensurate with skills and experience) What you'll be doing: Develop and manage requirements and acceptance criteria specific to a system or product and/or across a system of systems, platform or programme Understand the contractual and performance requirements for various systems, and support the definition and associated acceptance criteria and events through design, build, integration, installation and commissioning activities Produce documentation required to support the design review process, including: diagrams; technical specifications; supporting calculations; design evidence and justifications Review relevant supplier documentation, technical manuals, electrical schematics, general arrangements, Interface specification and ensure it is captured and recorded appropriately Ensure design proving evidence is comprehensive, captured within the requirements management tools and has been endorsed by the appropriate level of authority Ensure compliance against contractual requirements and that work is undertaken in accordance with company, safety, environmental, contractual and local business processes, standards, procedures and documentation Undertake design reviews and presentations to customers Provide technical support to integrated performance and acceptance activities, including acceptance of equipment from suppliers through to system acceptance by the customer Provide support to the Certificate of Design activities appropriate to the discipline and articulate and present complex technical argument clearly, logically and simply Deliver technical input and engineering solutions in support of build activities, defect resolution and change management Your skills and experiences: BEng (Hons) / MEng or equivalent Working towards professional registration Technical report writing skills Demonstrable experience of engineering lifecycle Knowledge and experience in defence standards whilst not essential would be an advantage System calculations, modelling and analysis Understanding of at least one of the following areas: Instrumentation and control system theory including PID control, Electrical circuits design, EMC precautions and power supply characteristics Safety Integrity Levels and BS EN 61508 or 61511 Control panel detail design Fieldbus technology (Profibus/Profinet) Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Centralised Control and Instrumentation Team: An excellent opportunity has arisen for a Senior Engineer -Electrical Engineering (Control and Instrumentation) working within the Centralised Control and Instrumentation Team. This role will be working on the SSNA program and the next generation submarine design. The Senior Engineer shall provide support to the Principal Engineers and/or external specialists during development, analysis, integration and verification of platform control and instrumentation systems. In this role you will be involved in leading analysis and the production of technical reports and team deliverables, such as managing and maturing operator control console design to meet defined design criteria and programme demands We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 7th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Almatek recherche pour l'un de ses clients un Administrateur Système confirmé – Support Niveau 3 sur Loir-et-Cher Profil recherché : fortes compétences en sécurisation du SI et une rigueur opérationnelle au quotidien. Compétences attendues : • Administration des plateformes de virtualisation VMware / Nutanix • Gestion et optimisation de la plateforme de sauvegarde Veeam • Administration de l’infrastructure physique (Cisco UCS / DELL) • Administration du stockage SAN (baies + sanswitch) Almatek recherche pour l'un de ses clients un Administrateur Système confirmé – Support Niveau 3 sur Loir-et-Cher Profil recherché : fortes compétences en sécurisation du SI et une rigueur opérationnelle au quotidien. Compétences attendues : • Administration des plateformes de virtualisation VMware / Nutanix • Gestion et optimisation de la plateforme de sauvegarde Veeam • Administration de l’infrastructure physique (Cisco UCS / DELL) • Administration du stockage SAN (baies + sanswitch)

Objectif général : Assurer la définition, la documentation et la mise en œuvre des architectures techniques des solutions billettiques, dans le respect du budget, des exigences de sécurité, et du planning des projets. Le rôle comporte deux axes majeurs en parallèle : Avant-vente & Appels d’offres Projet & Delivery 🧩 1. Missions Avant-vente Le candidat devra assister l’équipe avant-vente pour : Analyser les cahiers des charges avec les business analysts. Proposer une première architecture technique et estimer les charges. Fournir au service achats les éléments de coûts (licences, infrastructures…). Rédiger les argumentaires techniques pour les réponses aux appels d’offres. Participer aux soutenances techniques. 🎯 But : produire une vision d’architecture réaliste, vendeuse, et conforme aux attentes du client. 🧩 2. Missions Projet Le candidat devra : Produire et documenter l’architecture système du projet. Prendre en compte les existants et les contraintes de coûts/délais. Argumenter et faire valider ses choix technologiques. Accompagner les équipes de développement et d’infrastructure. S’assurer de la cohérence et de l’implémentation correcte de l'architecture. 🎯 But : garantir la stabilité, la performance et la cohérence technique du système. 🌍 Spécificités de la mission Projet majeur avec un client dans un pays étranger. Collaboration quotidienne avec des équipes techniques à l'étranger. Horaires adaptés : travail tôt le matin pour alignement avec le fuseau horaire étranger. Anglais indispensable (écrit et oral). Possibilité de déplacements étrangers. À terme : prise de rôle du Lead Architect, avec coordination de jusqu’à 4 architectes et gestion du budget de l’équipe. Compétences techniques essentielles 🎯 Connaissances techniques requises : Azure (maîtrise impérative) VMware / Hyper-V Kubernetes & Docker (maîtrise de la conteneurisation) API Management (Gravitee, Azure APIM) IAM : Keycloak ou équivalent Oracle, + bases NoSQL (ElasticSearch, MongoDB) Linux & Windows Kafka / RabbitMQ / Azure Event Hub Stack ELK (ElasticSearch, Logstash, Kibana) Azure DevOps C#, .NET Core, JavaScript, PL/SQL, scripting (PowerShell, Python, Shell)

Nous recherchons un(e) Ingénieur Système IT compétent(e) et motivé(e) pour rejoindre notre équipe infrastructure. Ce rôle hybride consiste à gérer et administrer notre cloud hybride basé sur une infrastructure on-premise et le cloud public Azure, tout en assurant le support et la maintenance des plateformes middleware critiques pour les opérations métier. Vous jouerez un rôle clé pour garantir la fiabilité, la performance et la sécurité de notre stack infrastructure, tout en collaborant étroitement avec les équipes applicatives et de développement pour soutenir les solutions middleware. Vos missions : Assurer la maintenance et le bon fonctionnement continu des services IT sur notre site d’Osny. Administrer en continu notre infrastructure on-premise (VMware, réseau Cisco, stockage et serveurs Dell, Veeam). Fournir un support utilisateur de niveau 1 et 2. Surveiller et mettre à jour la sécurité et la connectivité des sites distants (France et international). Collaborer avec les équipes sécurité pour appliquer les politiques et la conformité sur site (pare-feu Palo Alto, Fortinet, Defender, Azure). Apporter une expertise en sauvegarde, reprise après sinistre et planification de capacité pour les systèmes on-premise. Administrer les endpoints et O365 (gestion des utilisateurs, patching…) avec EntraID, Intune, Autopilot. Soutenir l’équipe applicative dans les migrations en cours et les nouveaux déploiements. Interfacer avec les éditeurs et constructeurs, gérer les incidents, appliquer les correctifs. Accompagner le déploiement et assurer la configuration et la maintenance des applications de développement logiciel sur Azure, on-premise et SaaS (Jenkins, Jira, Confluence…).

Job Title: Business Support Administrator Location: Portsmouth Naval Base - Onsite only Salary: Up to £26,500 (dependent on skills and experience) What you'll be doing: Undertakes a range of clerical and administrative duties within a department to ensure the smooth running of the department Processes documents and information received from a range of sources Identifies and undertakes initial investigation into discrepancies and shortages relating to product or services, this could involve statistical information, document control or physical stock control Collates and extracts data and produces routine reports, schedules, summaries and letters for internal circulation or for customers and suppliers Will deal with customers and suppliers and exchange information in order to clarify a situation, e.g. placing orders, arranging appointments, deliveries, etc. Verifies calculations, checks or allocates costs, checks and obtains correct authorisation and obtains information for incorrect or incomplete documents Files documents and keeps filing systems up to date such that information can be readily retrieved Your skills and experiences: Demonstrated experience in a clerical or administrative role within a Business Support environment Proficient in the comprehensive use of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Ability to complete assigned tasks accurately and within deadlines Strong working knowledge of a variety of work routines, procedures, and systems relevant to their area of responsibility Effective communication skills, both written and verbal, with the ability to liaise across teams Highly organised and detail‑focused, able to manage facilities reporting, resource allocation, IT coordination, and record keeping to ensure smooth business support services Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Operational Performance - Project Admin Support team: The Operational Performance - Project Admin Support team consists of eight dedicated administrators all based at Portsmouth Naval Base. They provide essential support to a wide range of projects across the warship support community, working closely with project team members, project managers, industry workers, and other departments. Each project within the base follows a mirrored structure, ensuring consistency and collaboration across the board. Being part of this team offers excellent opportunities for professional growth, with annual PDR goals and the chance to develop skills in different areas of the business. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date 23rd December 2025

Our client is looking for a Server Engineer to join their team on a six month initial contract, working three days a week onsite in Crewe and two days working remotely. This role would be working via umbrella. Role Description: * Use of Hyper-V with client's standard build processes * Good experience and understanding of Windows Clustering * Good experience in configuring Network Load Balancers * Knowledge if CIS hardening implemented using GPO * Knowledge Active Directory and Certificate Authority * Collaborate with network, security, and application teams to ensure seamless operations * Automate server provisioning and configuration using tools like PowerShell, Ansible, or Terraform * Implement and maintain backup and disaster recovery solutions including BMR * Monitor server performance and availability using tools like Nagios, SolarWinds, or equivalent client tool * Maintain documentation for systems architecture, processes, and procedures * Storage Knowledge advantageous * Status reporting to senior stakeholders LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

IT Support Technician Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.