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Job Title: ICT Enterprise Specialist Location: Bridgend Salary: £47,046 - £54,696 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 31/07/2026, 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role: We are seeking a highly skilled and motivated Enterprise Systems Specialist. As an Enterprise Systems Specialist, you will be responsible for managing enterprise systems including servers, storage, and visualised platforms. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Key duties: Implement, configure and maintain enterprise systems. Design and deploy server infrastructure, including physical and virtual servers. Oversee server and storage performance tuning, patch management and firmware upgrades. Develop and maintain documentation for enterprise systems processes and procedures Collaborate with cross-functional teams to identify and solve system issues. Develop and maintain security protocols for enterprise systems Plan and execute disaster recovery and business continuity procedures. To provide IT specialist advice to business users and IT peers for your specialist technological area Manage Technical Staff within your technical area About you: Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Experience of designing, implementing and technically leading on some of the following areas:Enterprise Systems Management, Monitoring, especially Microsoft Systems Centre Operations Manager or Azure Monitor HP Server hardware support Cloud Computing, especially Microsoft Azure Enterprise Unified Communications, especially Microsoft Exchange, Exchange On-Line, Microsoft Teams. Device Management Systems, especially Microsoft Systems Centre Configuration Manager/Intune Datacentre environments including Power Management, Air Conditioning, Security, Networking, Enterprise Security In depth knowledge of storage area networks (SAN), Network attached storage (NAS) and backup and recovery technologies. Expertise in server infrastructure design and deployment Experience with virtualization platforms such as VMware or Citrix Strong troubleshooting and problem-solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. Benefits: Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 years after 5 years employment Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being Additional Information: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Systems Administrator - L3 / 3rd line, Wintel Systems Administrator - L3 / 3rd line, Windows Server Administrator - L3 / 3rd line, Windows Systems Administrator - L3 / 3rd line, IT Infrastructure Engineer, Senior Systems Engineer, Platform Engineer, Hybrid Infrastructure Engineer, Enterprise Systems Specialist, Infrastructure Engineer, Server Infrastructure Lead, Azure Systems Engineer, Systems Administrator, Datacentre Engineer, IT Infrastructure Architect, Microsoft 365 Specialist, Virtualization Engineer, Storage Engineer, Cloud Infrastructure Engineer, Enterprise IT Lead, Systems Manager, ICT Technical Specialist, Senior Infrastructure Administrator may also be considered for this role.

Graduate Recruitment Consultant - Technology & IT, UK Market Bristol City Centre £26,000 starting salary + Uncapped Commission (up to 45%) + Fast Progression + Training + International Opportunities Are you a graduate or ambitious salesperson who wants more from your career? More progression, more earning potential, and more opportunity to grow? Do you want to be part of a high-performing team where success is celebrated, and your results directly shape your income, your development, and your future? At Rise Technical Recruitment, we're offering the chance to fast-track your career in sales and recruitment, working with clients across the UK Technology market, one of the most lucrative industries in the world. This isn't a typical graduate job. You'll be trained, trusted, and empowered to build relationships, close deals, and grow your own business within our brand. The harder you work, the faster you progress. Many of our leaders started exactly where you are now. Our UK Tech Division has grown rapidly, join our Bristol HQ and be part of the team driving that growth. What's in it for you Uncapped commission, earning up to 40% of what you bill Fast progression with clear routes to management and directorship Full training and development, no experience required A social, supportive culture where success is celebrated Hybrid working once you are autonomous in the role Hours: Monday-Thursday 8am-5pm, Friday 8am-4pm What you'll be doing Building your own client base across the UK tech market Developing long-term relationships with clients and candidates Headhunting top talent and managing the recruitment process end to end Working towards targets, celebrating your wins, and constantly improving Who we're looking for Graduates or sales professionals looking for a big career move Confident communicators who enjoy working with people Resilient, ambitious, and motivated by success Driven by clear goals, both personal and professional Ready to learn, work hard, and build something long term We believe in potential, not just experience Even if you don't tick every box, if you've got ambition, drive, and a growth mindset, we want to hear from you. Apply now via or click 'Apply Now' to start your journey with us. Rise Technical Recruitment - positively changing lives.. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Cloud Technical Lead/Architect ** Must have an active DV Clearance ** Basingstoke Key skills and experience: *Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi) *Event Management Tooling (e.g. SCOM) *Critical thinking and problem-solving skills *The ability to take on Technical Leadership activities Your transferable skills and experience: *Significant VMware experience *Cloud Administration (e.g. Broadcom: vCloud Director) *Event Management Tooling (e.g. Aria Operations) *Automation & Scripting (e.g. PowerShell) *Server Administration (e.g. Microsoft Windows Server) *Software Distribution (e.g. MECM) *ITSM Tooling & Processes Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Required: Infrastructure Architect ** Must have active DV Clearance ** Duration: 6 Months+ Location: full time on site in Basingstoke Clearance Level: DV Level Your Role We are looking for a Infrastructure Architect to work as part of a multi skilled agile team, including security, service and management where teamwork is paramount. Your role will involve: * Reporting into the CTO Lead Architect for the customer, the post holder will own all aspects of the delivery of technical proposals, ensuring they are aligned to the client's vision. * The role will require the ability to interact and work well with multiple areas of the business as well as senior customer stakeholders, ensuring collaboration and closer working across the delivery lifecycle and will include the managing of 3rd parties and requests for change ensuring there is no impact upon the overall architectural solution. Your experience * Client facing skills at a senior level with the ability to communicate ideas and thoughts to senior executives * Extensive knowledge of the design and implementation of secure, highly resilient, large-scale infrastructures * Experience of working directly with customers to define and elaborate infrastructure requirements. * Experience of deploying production implementations with successful project completion and service transition * Experience of designing Infrastructure solutions to be compliant with security standards * Experience in the development and delivery of software using Agile Methodologies * Knowledge of Microsoft Windows systems administration within an enterprise environment - delivery of configuration change via GPO, Registry, Filesystem, Powershell cmdlets or, WMI, as well as Windows Update and patching mechanisms, including Windows Installer. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

PMO Manager ** Must have active DV Clearance ** Basingstoke Role fit: Your background would likely include several years PMO leadership and development in large, complex and demanding agile/hybrid programme environments. Key Experience: * Significant experience working within a PMO, programme, or project environment. * Experience leading PMO teams and functions. * Experience implementing and maintaining governance frameworks. * Experience managing financial reporting and forecasting. * Experience supporting large and complex Defence programmes. * Experience managing RAID and change control processes. * Experience working with senior stakeholders and customers * Experience within Defence, Government, or highly regulated environments. * Experience supporting large-scale transformation or service delivery programmes. * Experience with both Agile and Waterfall delivery methodologies. * Experience working with commercial and contractual governance requirements. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Role: PMO ** Must Have Active DV clearance ** Target Start Date: ASAP Recruitment Type: Contractor Rate: Inside IR35 Location of role : Basingstoke Working Pattern: Mon-Fri Your role will involve With your rich experience in managing projects - preferably within the Defence & National Security sector you know how to stand your ground dealing with complex environments and challenging stakeholders. You have a great way of bringing people and responsibilities together and are fully aware of the impact of these projects on the clients organisation. You will ensure that your financial management is in order, your scope management is adequate and all stakeholders as well as project related risks are also managed effectively by you. Your role will involve: *Support the Project Manager in the day‑to‑day management of assigned projects or workstreams. *Assist with the development and maintenance of project plans, schedules, and milestones. *Coordinate project activities, ensuring actions are tracked and completed on time. *Support delivery of agreed outputs within time, cost, and quality constraints. *Prepare and update regular project reports, dashboards, and status updates. *Support RAID (Risks, Assumptions, Issues, Dependencies) management, ensuring logs are accurate and up to date. *Assist with change control activities, ensuring changes are recorded, assessed, and approved in line with governance processes. *Support audit and assurance activities by ensuring evidence and artefacts are complete and traceable *Liaise with delivery teams, suppliers, and internal stakeholders to support timely information flow. *Assist with project financial tracking, including cost reporting and forecasting *Support contract and supplier administration activities where applicable. *Ensure financial data is accurately reflected in project systems and reports Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Business Development Manager Hemel Hempstead - Hybrid (Monthly) Competitive Salary + £700 per month Car Allowance + 10% KPI Bonus + 35 Days Holiday + Pension + Benefits Are you a commercially driven Business Development Manager with experience in EV charging or energy storage solutions, looking to play a key role in the growth of a market-leading business at the forefront of sustainable energy and electric vehicle infrastructure? This is an excellent opportunity to join a globally recognised engineering and technology organisation operating within the rapidly expanding EV charging sector. You will be responsible for identifying new business opportunities, managing key customer relationships, and driving the growth of innovative charging and energy solutions across the UK & Ireland market. Working closely with major stakeholders including EV OEMs, utilities, and charging point operators, you will develop sales strategies, manage commercial opportunities from inception through to contract award, and coordinate technical and commercial bid activities. The successful candidate will have a proven track record in technical sales and business development, coupled with strong knowledge of EV charging infrastructure, battery energy storage systems, or related power electronics technologies. In return, you will receive excellent career progression opportunities within a highly respected international business committed to innovation and sustainability. The Role: Develop and execute business development and sales strategies within the EV charging market Identify and secure opportunities with EV OEMs, utilities, and charging point operators Manage key customer accounts and build long-term business relationships Coordinate technical and commercial bid submissions Travel to customers across the UK & Ireland Represent the business at industry events, conferences, and trade exhibitions The Person: Good years of experience in technical sales or business development Experience within EV charging infrastructure or battery energy storage solutions Strong account management and commercial negotiation skills Technical understanding of EV charging systems, power conditioning systems, or energy storage technologies Reference Number:BBBH277199 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Wireless Network Engineer Remote - some travel round the midlands and very occasional travel to Hampshire will be required £40,000 - £50,000 + Extensive Benefits Package + Training & Development + Progression Opportunities Are you a CWNA-qualified Network Engineer with Wi-Fi surveying experience, looking to become the first engineer in a growing region for an award-winning connectivity consultancy, where you'll have the opportunity to develop your technical expertise, work with cutting-edge wireless technologies, and play a key role in the company's continued expansion? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging customer environments. In this role, you'll split your time between delivering Wi-Fi surveys and providing 3rd Line NOC support. You'll be responsible for carrying out wireless surveys, supporting complex networking issues, and occasionally providing on-site support when conducting customer surveys. As the first engineer in the region, you'll have the autonomy to make a real impact while remaining supported by an experienced technical team. You will thrive in this role if you enjoy working in an MSP or service-led environment, take pride in customer experience, and are happy with a varied role covering NOC escalation, BAU support, and technical project work. The Role: *Conduct Wi-Fi surveys for customer sites across the Midlands *Provide 3rd Line support within the Network Operations Centre *Support the design and optimisation of wireless networking solutions *Occasional customer site visits alongside surveying activities *Work closely with a growing technical team on complex networking projects The Person: *CWNA qualified *Experience carrying out Wi-Fi surveys *Network Engineering or Wireless Networking background *Comfortable providing 3rd Line technical support *Strong communication skills and a collaborative approach *Looking for long-term development and progression opportunities Reference Number: BBBH277188 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Azure Integration Specialist - Remote Working - IR35 Determination not completed yet Must have an Active SC Clearance You will work closely with architects, developers, cloud engineers, testers, and business stakeholders to deliver resilient integration services using Azure Integration Services and modern DevOps practices. The position is ideal for an experienced Azure Integration Specialist with strong Azure expertise, hands-on Logic Apps experience, and a passion for cloud modernisation. Azure Integration Specialist Responsibilities Design, build, and support Azure integration solutions using Azure PaaS services. Support migration and modernisation from Azure IaaS-hosted services to Azure PaaS. Develop secure integrations between business applications, cloud platforms, databases, and third-party systems. Configure and support Azure Logic Apps, Azure Service Bus, Web Apps, Azure Functions, Azure SQL Database, and API connectors. Troubleshoot integration issues, failed message processing, and end-to-end integration flows. Support testing, validation, and defect resolution throughout migration activities. Implement secure integration using Managed Identities, Microsoft Entra ID, RBAC, and Azure Key Vault. Produce technical documentation including Low Level Designs (LLDs), interface specifications, operational procedures, and support documentation. Work closely with architects, testers, and cloud platform teams to deliver successful migration activities. Azure Integration Specialist Skills and Experience Active SC Clearance. Strong hands-on Microsoft Azure experience. Strong experience with Azure Logic Apps. This is essential. Experience with Microsoft Entra ID. Experience producing and interpreting Low Level Designs (LLDs). Experience supporting testing, validation, and end-to-end integration activities. Strong experience designing and delivering integration solutions within Microsoft Azure. Hands-on experience with Azure Integration Services including Azure Logic Apps, Azure Service Bus, Azure Functions, Web Apps, and Azure SQL Database. Experience migrating solutions from Azure IaaS to Azure PaaS. Strong understanding of API-led integration, messaging, publish/subscribe, and event-driven architecture. Experience with REST APIs, JSON, XML, and secure application integration. Experience with Azure DevOps, source control, CI/CD pipelines, and Infrastructure as Code using ARM or Bicep. CI/CD experience is desirable but not essential. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and stakeholder management skills. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Senior Service Delivery Analyst - Hybrid - Higher rates will only be paid for exceptional candidates Can be based in either Perth or Portsmouth Join a team responsible for supporting the delivery and continual improvement of business-critical IT services within a complex enterprise environment. The position is ideal for an experienced Service Delivery professional with strong ITIL knowledge, stakeholder management skills, and a passion for driving service excellence. Senior Service Delivery Analyst Responsibilities Support the management and continual improvement of business-critical IT services. Monitor service performance and produce service reporting and management information. Manage major incidents, escalations, and service issues through to resolution. Support supplier governance activities, service reviews, and performance management. Work closely with business and IT stakeholders to ensure effective service delivery. Support service continuity, compliance, and risk management activities. Assist with the transition of new or changed services into live operation. Identify and deliver service improvement initiatives that enhance operational performance. Senior Service Delivery Analyst Skills and Experience Experience within a Service Delivery Management or Service Support role. Experience supporting business-critical IT services within a large organisation. Experience of a regulated environment would be a distinct advantage ITIL Foundation Certification (v3 or v4). Strong analytical skills with experience producing service reports and performance metrics. Experience managing major incidents, escalations, and operational service issues. Excellent stakeholder engagement and communication skills. Experience with ServiceNow or similar ITSM platforms desirable. Experience working within Agile delivery environments desirable. Experience supporting services within regulated industries would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Pega Robotics Engineer - Remote (UK) Our client is looking for Pega Robotics Engineers. You will design, build and maintain automation solutions using Pega Robotic Process Automation (RPA/RDA) to streamline business workflows and reduce manual effort. Responsibilities: * Automation design - Analyse business processes and create scalable robotic automations using Pega Robotics Studio. * Bot development - Build attended and unattended bots that integrate with desktop, web, and legacy applications. * System integration - Connect automations with APIs, databases, and enterprise systems. * Troubleshooting - Diagnose automation failures and optimise performance. * Documentation - Produce technical specs, test cases, and deployment guides. Key Skills: * Pega Robotics Studio * C# scripting * Process analysis * RPA best practices This will be on a 3 month contract (inside IR35) and is based remotely. Candidates need to be based in the UK. To be considered please send over your latest CV. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape the future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly to the Managing Director, you will be responsible for driving service excellence, developing team capability, implementing best practice processes, and ensuring the highest levels of customer satisfaction. You will lead the ongoing development of the Service Desk function, overseeing service delivery performance, SLA management, reporting, customer relationships, and continuous improvement initiatives. This role will also play a key part in the implementation and growth of a 24/7/365 support operation. The ideal candidate will have previous experience managing a service desk within an MSP environment or a proven background in customer service leadership. You will possess strong organisational skills, excellent stakeholder management abilities, and sufficient technical understanding to challenge, mentor, and develop service desk engineers while driving service improvements. Offering excellent progression opportunities and the chance to influence business-wide service delivery strategy, this is an ideal role for a driven, customer-focused leader who thrives within a fast-paced environment. The Role: Manage and develop the Service Desk team, processes, and performance Oversee SLA management, reporting, service reviews, and customer satisfaction Implement and maintain ITIL-aligned processes and best practices Drive continuous improvement, automation, and operational efficiency Lead onboarding of new clients and build strong stakeholder relationships Support the development of a 24/7/365 service operation The Person Previous Service Desk Management experience within an MSP environment, or strong customer service management background Good technical understanding of IT support environments Experience with ITIL processes and service delivery best practices Knowledge of ISO9001 and ISO27001 standards advantageous Strong leadership, communication, and stakeholder management skills Highly organised, proactive, and capable of thriving under pressure Reference Number: BBBH277133 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Role: A practical, operationally credible Data Architect - not someone who simply produces architecture slides - who can sit with targeteers, intelligence staff, mission planners and Digital Warfighters, understand where information slows down real operations, and turn that into usable data models, standards and integration patterns for our Maritime DTW efforts. Their job is to identify the key data frictions and opportunities in a live and priority mission thread - what data is needed/available, where it sits, who owns it, why it is hard to trust/ share/exploit, and what needs to change - and deliver some short term changes that help us decisions faster and with more confidence, and identify opportunities/requirements for automation and/AI: a common targeting data model, a clear map of systems and information flows, agreed data owners and standards, that is informed by and shapes the technical architecture - both MAB, MFW and DTW. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Cloud Technical Lead - VCF Must have an Active DV Clearance The position is ideal for an experienced cloud professional with strong VMware expertise who enjoys leading technical teams and solving complex infrastructure challenges. Cloud Technical Lead - VCF Responsibilities Lead technical activities across cloud infrastructure and support services. Respond to complex escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve technical incidents. Deliver planned infrastructure changes through established change management processes. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation including Work Instructions and Patching Schedules. Provide technical leadership and guidance to engineering teams. Support continual service improvement and operational excellence. Cloud Technical Lead - VCF Skills and Experience Strong experience administering VMware Cloud Foundation (VCF). This is essential. Extensive experience across the VMware stack including VCF, vCenter, ESXi, NSX, SDDC Manager, and vCloud Director. Significant VMware administration and support experience. Experience with event management tools such as SCOM and Aria Operations. Strong troubleshooting, analytical, and problem-solving skills. Experience providing technical leadership within infrastructure environments. Automation and scripting experience using PowerShell. Windows Server administration experience. Experience with software distribution tools such as MECM. Good understanding of ITSM processes and service management best practice. Experience working within highly secure environments. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Level 1 Cyber Security Analyst Must have an Active DV Clearance as immediate starts available Level 1 Cyber Security Analyst Responsibilities Monitor SIEM tooling to identify potential security threats. Perform initial investigation and triage of security alerts. Escalate incidents in line with defined processes. Oversee Security Operators during shift activities. Identify and report faults within monitoring tools. Support continuous security monitoring across a 24x7 operation. Follow incident management processes to ensure timely response. Level 1 Cyber Security Analyst Skills and Experience Experience within cyber security or security operations environments. Strong understanding of SIEM tools and alert handling. Technical knowledge across enterprise IT such as networks or servers. Ability to lead activities within a shift environment. Strong communication skills across technical teams. Level 1 Cyber Security Analyst Additional Information To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Infrastructure Architect Must have an Active DV Clearance You will work closely with senior customer stakeholders, technical teams, security specialists, service architects, and third-party suppliers throughout the full delivery lifecycle. The position is ideal for an experienced Infrastructure Architect with strong customer-facing skills and a proven track record delivering secure enterprise infrastructure solutions. Infrastructure Architect Responsibilities Design and deliver secure, highly resilient infrastructure architectures. Own the technical delivery of infrastructure proposals from design through to implementation. Work closely with customers to define infrastructure requirements and technical solutions. Ensure architectural solutions align with customer strategy and business objectives. Collaborate with security, service, engineering, and project delivery teams. Manage technical change requests and third-party supplier activities. Support successful project delivery, service transition, and operational readiness. Promote Agile delivery practices and contribute to continuous improvement across the architecture function. Infrastructure Architect Skills and Experience Extensive experience designing and implementing secure, large-scale enterprise infrastructure solutions. Strong customer-facing experience with the ability to influence senior stakeholders and executive leadership. Experience defining infrastructure requirements directly with customers. Proven track record delivering production infrastructure implementations through to successful service transition. Experience designing infrastructure solutions that comply with security standards and best practice. Strong understanding of Agile delivery methodologies. Excellent knowledge of Microsoft Windows enterprise administration, including GPO, Registry, WMI, PowerShell, Windows Update, patch management, and Windows Installer technologies. Excellent communication, stakeholder management, and technical leadership skills. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.