Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 825 results.
Contractor

Contractor jobBusiness Analyst fonctionnel – Risques de Crédit

TEOLIA CONSULTING
Published on
MySQL

12 months
400-490 €
Paris, France
Notre client recherche un/une Business Analyst fonctionnel – Risques de Crédit (H/F) dans le cadre d'une mission freelance. Au sein d'une DSI Corporate, la mission s'inscrit dans un projet stratégique visant à mettre en place des outils d'ingestion, d'agrégation et d'exposition de forts volumes de données Risques de Crédit provenant de multiples sources. Le consultant intégrera une équipe experte en charge de ce projet à forts enjeux. - Analyser les besoins fonctionnels ou techniques et s'assurer de l'adéquation des applications avec les exigences métier. - Recueillir, analyser, formaliser et contribuer à la priorisation des besoins avec les interlocuteurs métier et les équipes internes. - Analyser la valeur des projets et des user stories et définir les indicateurs de suivi avec les métiers. - Participer aux ateliers de conception et rédiger le volet fonctionnel des user stories : fonctionnalités, règles de gestion et indicateurs. - Maintenir les référentiels documentaires fonctionnels. - Définir la stratégie de tests et formaliser les cahiers de tests fonctionnels. - Piloter la réalisation des tests fonctionnels. - Accompagner les métiers dans la mise en place opérationnelle des nouvelles solutions applicatives. - Contribuer à la qualité des données ainsi qu'à la préparation des formations et supports de communication.
View this job
Permanent

Job VacancyElectronics/Firmware Engineer

Rise Technical Recruitment Ltd
Published on

£40k-50k
LS1 5RD, Leeds, England, United Kingdom
Electronic/Firmware Engineer Leeds - 5 days on-site £40,000 - £50,000 + 10% Pension Contribution + Holiday Are you an Electronics and Firmware Engineer looking for a varied role where you can work across the full product lifecycle, develop cutting-edge hardware and embedded systems, gain exposure to high-voltage applications, and have opportunities for international travel and specialist technical development? This is an excellent opportunity for an engineer with a background in electronics design and embedded firmware development to join a specialist engineering business working on bespoke technical solutions. The position offers a broad range of responsibilities, from concept and design through to testing, commissioning, and ongoing product support. In this role, you will be involved in electrical and electronic design, including circuit design, component selection, schematic capture, and PCB layout. You will also develop embedded firmware for microcontroller-based systems and support assembly, testing, fault finding, and commissioning activities. The ideal candidate will have experience in both analogue and digital electronics, embedded C programming, and the use of electronic test equipment. You will be a self-motivated individual who enjoys working independently while contributing effectively within a small engineering team. In return, you will join a growing engineering environment where you can continue developing your technical expertise, gain experience in specialist high-voltage applications, and work on innovative engineering projects with customers worldwide. The Role: Electronic hardware design including schematics, PCB layout, and component selection Embedded firmware development for microcontroller-based systems Creation of wiring diagrams, BoMs, and technical documentation Testing, fault finding, repair, and product support Support for onsite commissioning and customer installations International travel to customer and company sites with potential offshore work The Person: Experience in analogue and digital circuit design Embedded C programming experience with low-level hardware knowledge Familiar with oscilloscopes, signal generators, loads, and other test equipment Hands-on prototyping skills including soldering and wiring Strong communication skills with the ability to work independently and within a team Degree-qualified with industry experience, or significant equivalent practical experience Reference Number: BBBH278751 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
View this job
Permanent

Job VacancyTechnical Lead

Bluetown
Published on

£70k-85k
Wallasey, England, United Kingdom
Job Title: Technical Lead Location: Liverpool City Centre HQ / Hybrid (3 days in office) Salary: £70,000 - £85,000 per annum, depending on experience Job Type: Permanent, Full Time Working Hours: 37.5 hours per week, Monday to Friday We're looking for a Tech Lead to guide a talented, cross-functional squad as they design, build and deliver products that make a real difference for our customers. You'll lead a team made up of backend and frontend developers, QA and automation testers, designers, product managers and business analysts. Together, you'll create and evolve high-quality software using modern engineering practices and a microservice architecture built on Azure. As Tech Lead, you'll be hands-on with the code while supporting others to grow. You'll set technical direction, drive standards and help shape how your squad works, with real autonomy and trust. You'll collaborate closely with the Architecture Team to ensure your services fit seamlessly into our broader platform and long-term technical strategy. We work together in our Liverpool HQ three days a week because collaboration, quick feedback and creative problem-solving are key to how we deliver. Your Impact: The systems you'll design, and lead will power key parts of our products, used by thousands of customers every day. Your technical decisions will directly influence product quality, performance and customer experience. You'll help your team deliver features that are reliable, scalable and genuinely improve how people interact with our services. What You'll Do: Lead a multidisciplinary squad to deliver high-quality, production-ready software Design and build scalable microservices in .NET and Azure Contribute to the evolution of our microservice architecture and integration patterns Collaborate with frontend developers working in React and Next.js to deliver seamless user experiences Partner with product managers, BAs and designers to translate customer needs into clear technical plans Work closely with QA and automation testers to ensure quality and reliability are built in from the start Stay hands-on with code while mentoring developers and promoting best practices Drive technical discussions, champion clean architecture and improve our engineering standards Contribute to wider engineering initiatives, including developer experience and shared tooling Our Tech Stack: Backend: C#, .NET 8.0, Redis, MongoDb, SQL Server, Entity Framework, MassTransit, Mediator Frontend: React, Next.js, TypeScript Infrastructure: Azure, Docker, Kubernetes (AKS), Nginx, RabbitMQ Architecture: Microservices, Event-driven patterns, Clean Architecture Observability and Monitoring: Grafana, Loki, Sentry, PostHog Tooling and Practices: Git, CI/CD pipelines, Agile methodologies What We're Looking For: Proven experience leading software delivery within a microservice-based environment Strong technical background in .NET and Azure Comfortable working across the stack, with deeper expertise in backend systems Experience mentoring and guiding developers in a collaborative, agile setup Product-focused mindset with an understanding of trade-offs between speed, scalability and user experience Excellent communicator who brings clarity and empathy to technical discussions Passion for clean, maintainable code and continuous improvement Curious and proactive, always looking for better ways to build, measure and deliver Why Join Us: Real autonomy to shape how your squad designs, builds and delivers software A modern, cloud-native architecture that encourages experimentation and ownership Work with talented developers, designers, testers and product professionals who care about what they build Influence technical decisions that shape the direction of our products and platforms Opportunities to grow into staff, principal or architecture-focused leadership roles A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated Regular opportunities for professional development, conferences and innovation time A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Technical Lead, Technical Team Lead, Technical Engineering Lead, Lead Programmer, Lead Software Engineer, Technical Architect, Solutions Architect, Technical Project Manager, Technical Manager may also be considered for this role.
View this job
Fixed term

Job VacancyMI Analyst with MS SQL Server

Nexus Jobs Limited
Published on

£45k-50k
London, England, United Kingdom
MI Analyst with MS SQL Server - City London Our Client is an international bank with offices in the City London. They are looking to recruit an MI Analyst with at least 5 years experience of MS SQL Server, SSIS, SSRS, and Sharepoint. The main elements of the role are follows: - Work within MI team in supporting and delivering all aspects of MI - BAU encompassing data warehouse back end maintenance and Housekeeping - Support annual Disaster Recovery invoking/testing - Contribute to design, build and implementation of new reports and applications/interfaces. - Facilitate internal/external Audits and Penetration Testing. Remediation General Skills -Experience working within mission-critical environments -Experience in operational deployments -Maintains required industry recognised skills through training and self-study methods Technical Skills -In-depth knowledge of MS SQL -In-depth knowledge of SDLC -C# Development (advantageous) Technologies SQL - TSQL, SSIS and SSRS. SQL - DBA. SharePoint & InfoPath. Hyperion (Oracle EPM). C# Any experience of process automation and Equation/iSeries DB knowledge. SWIFT. AIX would be very handy. Good interpersonal skills Thorough and reliable Technically competent Ability to work unsupervised This is 6 month full-time permanent role. The salary will be £45K - £50K pro-rata. It is intended that you will work 2 days from the office and 3 days remotely from home for the foreseeable future. Do send your CV to us in Word format along with your salary and availability.
View this job
Permanent

Job VacancyInterim Product Owner Process Lead

Rise Technical Recruitment Ltd
Published on

£120k-144k
Erewash, United Kingdom
Interim Product Owner Process Lead Wigston, Leicestershire - Hybrid, 3 days per week on site £500-£600 per day | Outside IR35 | 3-6 Month Contract | Full Time | Immediate Start Excellent opportunity for an experienced Product Operations Lead, Lead Business Analyst or Product Owner with strong process improvement experience to take on an influential contract assignment, improving how ideas become delivery-ready work across an established technology function. This company are looking for an interim specialist to introduce greater consistency, clearer decision-making and practical ways of working across their Product Owner team. In this role, you will work alongside three Product Owners to map the current process, identify bottlenecks and establish a consistent approach to intake, discovery, refinement and backlog readiness. Working closely with the IT Director and supported by the IT PMO, you will introduce standards, templates and governance that improve delivery flow while keeping processes straightforward. The ideal candidate will have previously designed and embedded practical processes across multiple product or delivery teams. You will be confident facilitating workshops, influencing stakeholders and coaching Product Owners, with clear examples of improving backlog quality, reducing rework or increasing throughput. This is a fantastic opportunity to take ownership of a clearly defined improvement assignment, make a measurable impact within a short period and leave behind a sustainable operating model. The Role: Map and improve the process from idea intake through to backlog-ready work. Establish consistent standards for triage, discovery, refinement, approvals and Definition of Ready. Clarify responsibilities, handovers and decision-making across three Product Owners and their stakeholders. Embed practical templates and workflows, using Monday.com as the main tracking tool. Work with the IT PMO to monitor throughput, bottlenecks, rework and decision delays. Coach the team and produce a handover pack to sustain improvements after the contract. The Person: Experienced in Product Operations, Business Analysis, product leadership or delivery improvement. Proven success establishing processes and governance across multiple product or delivery streams. Strong understanding of backlog refinement, discovery and delivery readiness. Confident workshop facilitator, able to challenge ambiguity and secure stakeholder agreement. Able to demonstrate measurable improvements in quality, consistency or delivery flow. Available immediately or at short notice, with the ability to attend Wigston three days per week. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
View this job
Permanent

Job VacancyBusiness Analyst

█ █ █ ██ █ █
Published on

SW1A 2AE, London, England, United Kingdom

Imported from

Job from the tech market, identified automatically to give you a complete view of the opportunities.

Restricted access to the community

Join our platform to access the details of this job and get access to the best offers on the market.

View this job
Permanent

Job VacancySenior Full Stack Developer – Java & Angular

CGI
Published on

United Kingdom
Join CGI as a Senior Full Stack Developer and help shape the digital services that support access to justice across the UK. Working with one of our key UK Government Department clients, you'll take ownership of reusable technology that enables their services to onboard faster, integrate consistently and operate reliably. You'll apply your Java and Angular expertise to solve complex engineering challenges, improve developer experiences and deliver secure, accessible services at scale. You'll have the scope to introduce fresh ideas, explore AI-assisted engineering and influence technical decisions, while working alongside supportive CGI colleagues, architects, product specialists and delivery teams committed to engineering excellence and meaningful public-sector outcomes. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
View this job
Contractor

Contractor jobArchitecte Fonctionnel SI E-commerce

Cherry Pick
Published on
E-commerce

12 months
650-700 €
Paris, France
Le besoin Le contexte en une phrase Vous rejoignez l'équipe e-commerce & client de la DSI , rattaché à l'équipe architecture, dans un contexte de renforcement stratégique de l'activité digitale : sites e-commerce alimentaires et TML, marketplaces, Quick Commerce, application mobile, back offices utilisateurs. Le rôle en une phrase Vous êtes le chef d'orchestre entre le besoin métier, la faisabilité technique et la gouvernance de l'Architecture d'Entreprise — vous participez au cadrage des besoins et à la conception architecturale des projets digitaux majeurs Ce que vous ferez concrètement Cadrage et accompagnement projet Piloter les phases de cadrage : études d'opportunité et de faisabilité en amont Analyser les impacts transverses — organisationnels, fonctionnels, techniques — à l'échelle du SI d'Entreprise Évaluer coûts et charges : estimer budgets et ressources nécessaires Accompagner les équipes de réalisation pour garantir le respect des principes d'architecture Conception et architecture Définir l'architecture générale et rédiger les dossiers d'architecture garantissant la cohérence des solutions Produire, tenir à jour et partager la documentation d'architecture sur tout le cycle de vie des projets Apporter un support continu aux équipes projet et dev Environnement technique Confluence Archimate Suite Microsoft Office
View this job
Permanent

Job VacancySalesforce CRM/nCino Core Banking Platform Lead

Nexus Jobs Limited
Published on

£80k-90k
London, England, United Kingdom
Salesforce CRM/nCino Core Banking Platform Lead Our Client is bank based in the City of London who are looking to recruit a Core Banking Lead for the Salesforce CRM nCino Patform. You will have at least 5 to 7 years experience at expert level of working with a Core Banking system and ideally with Salesforce/nCino core banking platform. The position will report to Head of Software Engineering for Core Banking Systems at the bank. Additionally, you will be responsible for managing a team of 15 software developers, some on-shore and some off-shore to ensure a smooth delivery of projects across different global regions. Role Description This full-time Salesforce CRM/nCino Core Banking Platform Lead role is a hybrid position based in London, with flexibility to work from home part of the week. The role involves leading the design, configuration, and optimization of Salesforce CRM and the nCino core banking platform to support business and client requirements. The Lead will translate stakeholder needs into scalable solutions, manage the product backlog, and coordinate with technical teams to deliver enhancements, integrations, and releases. Day-to-day responsibilities include gathering and analyzing requirements, overseeing implementation and testing, ensuring data quality and compliance, and resolving platform-related issues. The individual will also provide guidance and training to users, collaborate with sales and relationship teams to improve customer journeys, and drive continuous improvement across CRM and banking processes. Qualifications Strong Customer Relationship Management (CRM) skills, including hands-on experience with Salesforce and understanding of nCino or similar core banking platforms. Advanced Analytical Skills to interpret business requirements, analyze data, and design effective process and system solutions. Excellent Communication skills for engaging stakeholders, documenting requirements, presenting solutions, and supporting change management. Proven Project Management experience in planning, prioritizing, and delivering platform enhancements and integrations in a structured, timely way. Experience in banking or financial services, particularly in lending or core banking operations, is highly desirable. Familiarity with agile delivery methods, system integration concepts (APIs, data flows), and testing best practices. Bachelor's degree in information systems, computer science, business, or a related field, or equivalent professional experience. Salesforce and/or nCino certifications are a strong advantage. You will be lead the software development team to produce technical solutions design. Collaborate with the Offshore developers to manage distributed delivery, ensuring clarity in requirements, timelines, and quality expectations. Act as the onshore escalation point for delivery issues and blockers. Break down high-level designs from the technical solution design/review group into actionable development tasks. Ensure onshore development follows best practices and coding standards. Conduct code reviews and provide technical guidance to developers. Work closely with Stakeholders as the primary onshore interface for business analysts, product owners, and QA teams. Serve Participate in requirement walkthroughs, sprint planning, and demos. Ensure business expectations are clearly communicated to offshore teams. Manage and coordinate development environments. Support deployment planning and execution in collaboration with the Offshore team and release managers. Encourage the use of Agile/Scrum practices and continuous improvement. Ensure thorough unit testing and documentation of deliverables. Support integration testing and UAT cycles, coordinating with offshore QA resources. The position is 3 days per week in the office in the City of London. The salary for this role will be in the range £80K - £90K. Do send your CV to us in Word format along with your salary and availability.
View this job

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

Connecting Tech-Talent

Free-Work, THE platform for all IT professionals.

Free-workers
Resources
About
Recruiters area
2026 © Free-Work / AGSI SAS
Follow us