Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Your search returns 823 results.
Contractor

Contractor jobArchitecte Fonctionnel SI E-commerce

Cherry Pick
Published on
E-commerce

12 months
650-700 €
Paris, France
Le besoin Le contexte en une phrase Vous rejoignez l'équipe e-commerce & client de la DSI , rattaché à l'équipe architecture, dans un contexte de renforcement stratégique de l'activité digitale : sites e-commerce alimentaires et TML, marketplaces, Quick Commerce, application mobile, back offices utilisateurs. Le rôle en une phrase Vous êtes le chef d'orchestre entre le besoin métier, la faisabilité technique et la gouvernance de l'Architecture d'Entreprise — vous participez au cadrage des besoins et à la conception architecturale des projets digitaux majeurs Ce que vous ferez concrètement Cadrage et accompagnement projet Piloter les phases de cadrage : études d'opportunité et de faisabilité en amont Analyser les impacts transverses — organisationnels, fonctionnels, techniques — à l'échelle du SI d'Entreprise Évaluer coûts et charges : estimer budgets et ressources nécessaires Accompagner les équipes de réalisation pour garantir le respect des principes d'architecture Conception et architecture Définir l'architecture générale et rédiger les dossiers d'architecture garantissant la cohérence des solutions Produire, tenir à jour et partager la documentation d'architecture sur tout le cycle de vie des projets Apporter un support continu aux équipes projet et dev Environnement technique Confluence Archimate Suite Microsoft Office
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Permanent

Job VacancySalesforce CRM/nCino Core Banking Platform Lead

Nexus Jobs Limited
Published on

£80k-90k
London, England, United Kingdom
Salesforce CRM/nCino Core Banking Platform Lead Our Client is bank based in the City of London who are looking to recruit a Core Banking Lead for the Salesforce CRM nCino Patform. You will have at least 5 to 7 years experience at expert level of working with a Core Banking system and ideally with Salesforce/nCino core banking platform. The position will report to Head of Software Engineering for Core Banking Systems at the bank. Additionally, you will be responsible for managing a team of 15 software developers, some on-shore and some off-shore to ensure a smooth delivery of projects across different global regions. Role Description This full-time Salesforce CRM/nCino Core Banking Platform Lead role is a hybrid position based in London, with flexibility to work from home part of the week. The role involves leading the design, configuration, and optimization of Salesforce CRM and the nCino core banking platform to support business and client requirements. The Lead will translate stakeholder needs into scalable solutions, manage the product backlog, and coordinate with technical teams to deliver enhancements, integrations, and releases. Day-to-day responsibilities include gathering and analyzing requirements, overseeing implementation and testing, ensuring data quality and compliance, and resolving platform-related issues. The individual will also provide guidance and training to users, collaborate with sales and relationship teams to improve customer journeys, and drive continuous improvement across CRM and banking processes. Qualifications Strong Customer Relationship Management (CRM) skills, including hands-on experience with Salesforce and understanding of nCino or similar core banking platforms. Advanced Analytical Skills to interpret business requirements, analyze data, and design effective process and system solutions. Excellent Communication skills for engaging stakeholders, documenting requirements, presenting solutions, and supporting change management. Proven Project Management experience in planning, prioritizing, and delivering platform enhancements and integrations in a structured, timely way. Experience in banking or financial services, particularly in lending or core banking operations, is highly desirable. Familiarity with agile delivery methods, system integration concepts (APIs, data flows), and testing best practices. Bachelor's degree in information systems, computer science, business, or a related field, or equivalent professional experience. Salesforce and/or nCino certifications are a strong advantage. You will be lead the software development team to produce technical solutions design. Collaborate with the Offshore developers to manage distributed delivery, ensuring clarity in requirements, timelines, and quality expectations. Act as the onshore escalation point for delivery issues and blockers. Break down high-level designs from the technical solution design/review group into actionable development tasks. Ensure onshore development follows best practices and coding standards. Conduct code reviews and provide technical guidance to developers. Work closely with Stakeholders as the primary onshore interface for business analysts, product owners, and QA teams. Serve Participate in requirement walkthroughs, sprint planning, and demos. Ensure business expectations are clearly communicated to offshore teams. Manage and coordinate development environments. Support deployment planning and execution in collaboration with the Offshore team and release managers. Encourage the use of Agile/Scrum practices and continuous improvement. Ensure thorough unit testing and documentation of deliverables. Support integration testing and UAT cycles, coordinating with offshore QA resources. The position is 3 days per week in the office in the City of London. The salary for this role will be in the range £80K - £90K. Do send your CV to us in Word format along with your salary and availability.
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Permanent

Job VacancyDirector of ERP and CRM MS Dynamics 365

Nexus Jobs Limited
Published on

Trumbull, Connecticut, United States of America
Director of ERP and CRM MS Dynamics 365 The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo). The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range $140K - $210K plus benefits. The position will be based in Trumbull CT USA – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.
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Fixed term

Job VacancyMI Analyst with MS SQL Server

Nexus Jobs Limited
Published on

£45k-50k
London, England, United Kingdom
MI Analyst with MS SQL Server - City London Our Client is an international bank with offices in the City London. They are looking to recruit an MI Analyst with at least 5 years experience of MS SQL Server, SSIS, SSRS, and Sharepoint. The main elements of the role are follows: - Work within MI team in supporting and delivering all aspects of MI - BAU encompassing data warehouse back end maintenance and Housekeeping - Support annual Disaster Recovery invoking/testing - Contribute to design, build and implementation of new reports and applications/interfaces. - Facilitate internal/external Audits and Penetration Testing. Remediation General Skills -Experience working within mission-critical environments -Experience in operational deployments -Maintains required industry recognised skills through training and self-study methods Technical Skills -In-depth knowledge of MS SQL -In-depth knowledge of SDLC -C# Development (advantageous) Technologies SQL - TSQL, SSIS and SSRS. SQL - DBA. SharePoint & InfoPath. Hyperion (Oracle EPM). C# Any experience of process automation and Equation/iSeries DB knowledge. SWIFT. AIX would be very handy. Good interpersonal skills Thorough and reliable Technically competent Ability to work unsupervised This is 6 month full-time permanent role. The salary will be £45K - £50K pro-rata. It is intended that you will work 2 days from the office and 3 days remotely from home for the foreseeable future. Do send your CV to us in Word format along with your salary and availability.
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Contractor
Permanent

Job VacancyConsultant / référent Finance process et flux

Clémence Consulting
Published on
Control
Drafting of functional specifications
Finance

6 months
Hauts-de-Seine, France
La mission consiste à remplacer le Référent (des métiers Back Office, Contrôle de Gestion,...) pour le périmètre processus et flux financiers, dans un groupe. Les interlocuteurs métiers étant internationaux, la langue de travail est l'anglais et un très bon niveau est requis pour ne rien perdre des subtilités (énergie, processus financiers...). Le groupe a déjà un core model qui lui permet notamment de traiter les commandes d'achats, la facturation des fournisseurs et celle des clients. Le métier étant lié à l'achat et la vente d'énergie, il est riche et inclut une part de complexité qu'il faut pouvoir appréhender. Dans ce contexte d'accompagnement de la transformation d'organisation et harmonisation des processus (finance, back office, comptabilité, achats, stocks, ADV) et flux financiers. Le rôle inclut la coordination entre équipe métier (finance, back office) et IT. La mission consiste à : accompagner et instruire tous les nouveaux projets business accompagner et instruire les évolutions, notamment en lien avec l'évolution de l'organisation prendre en charge les éventuels problèmes Et piloter, ainsi que rendre compte de l'activité : comités, risques, actions , décisions... Parmi les activités : - Accompagner les projets (suite à un nouveau contrat gagné, création d'une BU, nouvelle modalité commerciale... par exemple) : cadrage opérationnel : contribuer au recueil, à la structuration et priorisation des besoins, la documentation et l'harmonisation des flux financiers compléter, faire valider et diffuser la documentation des flux existants modéliser, documenter et contrôler les flux financiers identifier les impacts IT, Finance, Back Office liés aux évolutions en cours préparer les supports nécessaires aux ateliers, décisions et arbitrages animer les ateliers avec métier et IT, central et filiales contribuer aux cahiers des charges, change requests et spécifications fonctionnelles Accompagner le quotidien / le run : continuité opérationnelle des activités liées aux flux financiers existants suivre les demandes d'évolutions, arbitrages,... Assurer le reporting : sujets en cours, risques, décisions attendues et actions
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Contractor

Contractor jobAdministrateur Systèmes & Réseaux

Hibyrd
Published on
Active Directory
Automation
Backup

1 year
Colmar, Grand Est
Notre client est une entreprise locale implantée à Colmar, historiquement spécialisée dans les services énergétiques et les télécommunications. Elle intervient notamment dans la distribution d'électricité et de gaz, ainsi que dans les télécommunications et les services numériques. Dans un contexte de renforcement de sa Direction Informatique et Transition Numérique, notre client recherche un Administrateur Systèmes & Réseaux expérimenté afin d'intervenir sur l'administration, l'exploitation, le maintien en conditions opérationnelles et l'évolution de ses infrastructures informatiques. L'intervenant intégrera directement l'équipe systèmes et réseaux en place et évoluera dans un environnement technique diversifié couvrant notamment les systèmes Microsoft, Microsoft 365, la virtualisation, le stockage, les réseaux, la sécurité, Linux, la sauvegarde et la supervision. À ce titre, ses principales missions seront de : Assurer l'administration et l'exploitation quotidienne des infrastructures systèmes et réseaux ; Participer au maintien en conditions opérationnelles (MCO) du système d'information ; Superviser les infrastructures, identifier les alertes et participer à leur résolution ; Prendre en charge les incidents de niveaux 2 et 3 ; Apporter un support de niveau 2 au HelpDesk ; Participer aux projets techniques et aux évolutions du SI ; Contribuer aux choix techniques et être force de proposition sur les améliorations à apporter aux infrastructures ; Intégrer les enjeux de cybersécurité dans l'ensemble des actions menées ; Documenter les interventions et maintenir à jour les procédures, dossiers d'exploitation, schémas d'architecture et autres éléments de documentation technique ; Participer au transfert de compétences auprès des équipes internes. Le poste nécessite une bonne polyvalence en administration d'infrastructures, avec des compétences attendues sur les principaux domaines suivants : Systèmes Microsoft : Active Directory, GPO, DNS, DHCP, environnements Windows Server, gestion des identités et des droits. Microsoft 365 : administration des environnements collaboratifs Microsoft 365 et des services associés. Virtualisation, serveurs et stockage : administration et exploitation d'environnements virtualisés et des infrastructures serveurs. Réseaux & sécurité : administration réseau, gestion des accès et des équipements de sécurité, avec une attention particulière portée aux principes de cybersécurité et de moindre privilège. Linux & exploitation : administration et exploitation de systèmes Linux. Sauvegarde & supervision : suivi des sauvegardes, supervision des infrastructures et traitement des alertes. Automatisation & outils : capacité à utiliser et à développer des outils permettant d'automatiser ou de fiabiliser les tâches d'administration.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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