Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Contractor

Contractor jobConsultant Mainframe Z/os (H/F)

Mindquest
Published on
CFT (Cross File Transfer)
Mainframe
Maintenance in Operational Condition (MCO)

3 months
Paris, France
Vos principales missions: Assurer le MCO des solutions de transfert de fichiers CFT sur environnement Mainframe z/OS. Intervenir sur le support et la résolution des incidents de niveau 3. Diagnostiquer les incidents complexes et assurer la continuité de service. Participer à l'industrialisation, la standardisation et la sécurisation des infrastructures Mainframe. Prendre en charge les changements techniques : mises en production, correctifs, patches et évolutions. Analyser les incidents récurrents et mettre en œuvre des actions correctives durables. Assurer le suivi et la résolution des problématiques techniques avec les différentes équipes infrastructure. Rédiger et maintenir la documentation technique et fonctionnelle. Participer aux études d'architecture autour des solutions d'échanges de données. Accompagner les projets de transformation, de la phase de conception jusqu'à la mise en production. Collaborer avec les équipes infrastructure, production, architecture et métiers. Environnement technique: Indispensable: Mainframe IBM z/OS CFT / Cross File Transfer Exploitation et MCO Support N3 Gestion des changements et mises en production Apprécié: Connect:Direct Connaissance des problématiques de transfert sécurisé de fichiers Expérience sur des environnements Mainframe critiques Connaissance des processus ITIL / gestion des incidents et changements
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Contractor

Contractor jobInformation Security Manager with Network Engineering Skills

Nexus Jobs Limited
Published on

£500-650
London, England, United Kingdom
Information Security Manager with Network Engineering Skills Our Client is bank based in Central London who are looking to recruit a seasoned professional with at least 7 to 10 years expertise level Information Security coupled with Hands-on Network Engineering. The role is mainly Information Security – Data Security and split circa 80% with 20% Network Engineering – so you do need to be hands-on technically. You will ideally have circa 5+ years of work experience with Network Engineering coupled with over 10 years experience with Cisco Systems Products Role Description The Information Security Manager with Network Engineering Skills is a full-time hybrid role based in London, with the flexibility to work from home part of the week. The role oversees the design, implementation, and continuous improvement of information security policies, procedures, and controls across networks and systems. Day-to-day responsibilities include managing the Information Security Management System (ISMS), monitoring cybersecurity and network security events, coordinating incident response, and ensuring compliance with relevant standards and regulations. The person in this role will collaborate with IT and business stakeholders to assess risks, implement technical and procedural safeguards, and support secure network architecture and configuration. Additional tasks include producing security documentation, leading security awareness initiatives, and providing guidance on secure network engineering practices. Qualifications Strong skills in Information Security Management and Information Security, with experience defining and enforcing security policies and governance. Hands-on expertise with Information Security Management Systems (ISMS), including implementation, maintenance, and audit readiness. Proficiency in Cybersecurity and Network Security, covering threat detection, vulnerability management, network hardening, and incident response. Demonstrated network engineering experience (e.g., routing, switching, firewalls, VPNs, secure network design). Relevant certifications such as CISSP, CISM, CISA, CompTIA Security+, or similar are beneficial. Experience with regulatory and compliance frameworks (e.g., ISO 27001, GDPR, NIST) and security best practices. Ability to analyze complex technical environments, communicate clearly with both technical and non-technical stakeholders, and document security requirements and processes. Bachelor's degree in computer science, information security, engineering, or a related field, or equivalent professional experience. Key Networking Skills Required: Cisco Network Switches Layer 2 and 3 (Catalyst 9K) – CCNP Level, Expert Level Preferred Routing protocol – OSPF (Catalyst 9K) – CCNP Level, Expert Level Preferred Cisco Switch Stacking (Cat 9K Switches 9600, 9300. 9200) Virtual Routing and Forwarding – (Catalyst 9600) Internetworking Troubleshooting - CCNP Level, Expert Level Preferred High Availability and Disaster Recovery - CCNP Level, Expert Level Preferred Security/Cyber Security Skills Required: Cisco Firepower Firewalls (ASA, FTD) - CCNP Level, Expert Level Preferred Palo Alto Firewalls – Specialist Level, Architect Level Preferred Cisco Layer 2 Port Security Network Access Control including Cisco ISE, TACACS etc Network Detection and Response Network Encryption (Site to Site VPN's) Cisco Secure Client (ASA) Network IPS (Trellix) Network Zero Day (Trellix NX or similar) Host Zero Day (Trellix HX or similar) Cyber Security Network Control Incident Investigation with the assistance of group cyber security experts – Tier 1, Tier 2 to 3 preferred, using LogRhythm SIEM a bonus Host End Point Protection (Symantec) Host IPS Preferred Skills and Knowledge Vulnerability Management (Scanning for Vulnerabilities and classifying the risk, CIS Benchmark Scanning and compliance) – Using Rapid7 a bonus Knowledge of Penetration Testing, understanding of the types of testing and their advantages and disadvantages Security Zone Design and considerations Network and Security Architecture Design and Considerations Understanding of Information Security (Confidentiality, Integrity, Availability), MITRE ATT&CK, NIST, ISO 27001, SIEM use cases for key controls etc Risk Management in Cyber Security, SSL Blind spots, what causes them and how to mitigate Malware/Ransomware and how to mitigate along with Penetration testing concepts Understanding of White/Black/Grey Box penetration testing. Developing Security policies and procedures and conducting audits/risk assessments Handling crisis situations during security incidents The role is hybrid 3 days in the office in Central London. The rate for this role will be in the range £500 pd to £650 pd. This is a 3 month assignment. Do send your CV to us in Word format along with your salary and notice period.
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Premium Job
Contractor
Permanent

Job VacancyDéveloppeur Senior ServiceNow IRM

HN SERVICES
Published on
ServiceNow

6 months
40k-58k €
400-420 €
Paris, France
Expertise de Développeur Senior sur le périmètre IRM de ServiceNow. La mission s'inscrit dans un contexte de convergence applicative et comprend notamment la migration de modules Back-Office vers l'environnement Workspace IRM, la construction de flux réglementaires ainsi que les évolutions d'une solution couvrant les domaines Risques et Conformité. Dans le cadre de l'évolution de son écosystème ServiceNow, le Client souhaite bénéficier d'une expertise en conception et développement sur le périmètre Integrated Risk Management (IRM). La Prestation pourra également contribuer aux activités de support et d'évolution sur les modules ITSM et CSM, intégrés au périmètre global de la plateforme. Dans ce cadre, la Prestation de conception et développement consiste à contribuer à/au(x) : • La réalisation des activités de conception technique et fonctionnelle des solutions ; • La supervision et accompagnement des implémentations IRM en cohérence avec les besoins métiers ; • La réalisation des développements standards sur les périmètres confiés ; • Conseil et accompagnement du Client sur les choix de mise en œuvre. Expertises attendues : Modules ServiceNow IRM et, idéalement, d'au moins un autre module de la plateforme (ITSM ou CSM) : • Architecture Workspace (prérequis obligatoire) : gestion de la structure Expérience, Pages, Variants, Components, Data Resources, Events ; • Routage, les URL, paramètres de route, contextes et pages record/list ; • Utilisation avancée de UI Builder ; • Environnement Workspace, constituant un prérequis indispensable ; • Client Side/ JS : Clients Scripts compatibles Workspace, g form et API, UI builder Client Script, Event Handlers... ; • Server Side : Script include, BR, ACL, Flow Designer, Rôles, groupes. • Actions et expérience utilisateur : Déclarative action... ; • DataBroker / Data Resources / GraphQL ; • Sécurité, performance et debugging ; • Workspace • Mise en œuvre des mécanismes GraphQL et des Data Resources. • Conception et supervision d'implémentations IRM ; • Développements standards ; Enjeux du RUN (délais de traitement, priorisation des sujets, remontée d'alerte pour traitement des incidents, etc.) et suivi des alertes.
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Contractor

Contractor jobData Centre Engineer - SC Cleared

LA International Computer Consultants Ltd
Published on

6 months
£500-600
Greater London, United Kingdom
Data Centre Engineer - Location Grays or Stevenage Must have an Active SC Clearance This is an onsite, hands-on Data Centre Engineer position requiring local capability due to the physical infrastructure, security requirements and specialist nature of the work. Data Centre Engineer Responsibilities Install, remove and decommission rack-mounted server, storage and infrastructure equipment. Trace, disconnect and manage Ethernet, Fibre Channel, SAN and power connectivity. Support the safe decommissioning of enterprise server and storage infrastructure. Handle HDDs, SSDs and other data-bearing media in line with security procedures. Follow secure data sanitisation, media destruction and chain-of-custody requirements. Maintain accurate hardware asset, inventory and CMDB records. Work from rack elevations, asset lists, implementation plans and technical documentation. Complete activities through formal change-control and change-management processes. Identify unexpected dependencies or discrepancies and escalate before proceeding without authorisation. Maintain accurate documentation throughout installation and decommissioning activities. Data Centre Engineer Skills and Experience Proven hands-on experience working within live data centre environments. Previous server, storage or infrastructure decommissioning experience. Strong practical knowledge of enterprise server and storage hardware. Experience installing and removing rack-mounted equipment. Experience tracing Ethernet, Fibre Channel, SAN and power connectivity. Understanding of enterprise storage infrastructure and associated cabling. Experience securely handling HDDs, SSDs and other data-bearing media. Knowledge of secure data sanitisation, media destruction and chain-of-custody requirements. Experience maintaining hardware asset and inventory records. Experience using CMDB or IT asset-management systems. Strong attention to detail with a methodical approach to equipment identification. Ability to work independently while following defined technical and security procedures. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Contractor

Contractor jobData Centre Engineer - SC Cleared

LA International Computer Consultants Ltd
Published on

6 months
£500-600
Thurrock, United Kingdom
Data Centre Engineer - Location Grays or Stevenage Must have an Active SC Clearance This is an onsite, hands-on Data Centre Engineer position requiring local capability due to the physical infrastructure, security requirements and specialist nature of the work. Data Centre Engineer Responsibilities Install, remove and decommission rack-mounted server, storage and infrastructure equipment. Trace, disconnect and manage Ethernet, Fibre Channel, SAN and power connectivity. Support the safe decommissioning of enterprise server and storage infrastructure. Handle HDDs, SSDs and other data-bearing media in line with security procedures. Follow secure data sanitisation, media destruction and chain-of-custody requirements. Maintain accurate hardware asset, inventory and CMDB records. Work from rack elevations, asset lists, implementation plans and technical documentation. Complete activities through formal change-control and change-management processes. Identify unexpected dependencies or discrepancies and escalate before proceeding without authorisation. Maintain accurate documentation throughout installation and decommissioning activities. Data Centre Engineer Skills and Experience Proven hands-on experience working within live data centre environments. Previous server, storage or infrastructure decommissioning experience. Strong practical knowledge of enterprise server and storage hardware. Experience installing and removing rack-mounted equipment. Experience tracing Ethernet, Fibre Channel, SAN and power connectivity. Understanding of enterprise storage infrastructure and associated cabling. Experience securely handling HDDs, SSDs and other data-bearing media. Knowledge of secure data sanitisation, media destruction and chain-of-custody requirements. Experience maintaining hardware asset and inventory records. Experience using CMDB or IT asset-management systems. Strong attention to detail with a methodical approach to equipment identification. Ability to work independently while following defined technical and security procedures. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Permanent

Job VacancyPatient Pathway Business Analyst

█ █ █ ██ █ █
Published on

London, England, United Kingdom

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Contractor

Contractor jobBusiness Analyst fonctionnel – Risques de Crédit

TEOLIA CONSULTING
Published on
MySQL

12 months
400-490 €
Paris, France
Notre client recherche un/une Business Analyst fonctionnel – Risques de Crédit (H/F) dans le cadre d'une mission freelance. Au sein d'une DSI Corporate, la mission s'inscrit dans un projet stratégique visant à mettre en place des outils d'ingestion, d'agrégation et d'exposition de forts volumes de données Risques de Crédit provenant de multiples sources. Le consultant intégrera une équipe experte en charge de ce projet à forts enjeux. - Analyser les besoins fonctionnels ou techniques et s'assurer de l'adéquation des applications avec les exigences métier. - Recueillir, analyser, formaliser et contribuer à la priorisation des besoins avec les interlocuteurs métier et les équipes internes. - Analyser la valeur des projets et des user stories et définir les indicateurs de suivi avec les métiers. - Participer aux ateliers de conception et rédiger le volet fonctionnel des user stories : fonctionnalités, règles de gestion et indicateurs. - Maintenir les référentiels documentaires fonctionnels. - Définir la stratégie de tests et formaliser les cahiers de tests fonctionnels. - Piloter la réalisation des tests fonctionnels. - Accompagner les métiers dans la mise en place opérationnelle des nouvelles solutions applicatives. - Contribuer à la qualité des données ainsi qu'à la préparation des formations et supports de communication.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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