Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Contractor

Contractor jobInfrastructure Architect - VCP - DV Cleared

LA International Computer Consultants Ltd
Published on

6 months
RG29 1BY, Hart, England, United Kingdom
Infrastructure Architect - VCP Must have an Active DV Clearance You will work closely with senior customer stakeholders, technical teams, security specialists, service architects, and third-party suppliers throughout the full delivery lifecycle. The position is ideal for an experienced Infrastructure Architect with strong customer-facing skills and a proven track record delivering secure enterprise infrastructure solutions. Infrastructure Architect Responsibilities Design and deliver secure, highly resilient infrastructure architectures. Own the technical delivery of infrastructure proposals from design through to implementation. Work closely with customers to define infrastructure requirements and technical solutions. Ensure architectural solutions align with customer strategy and business objectives. Collaborate with security, service, engineering, and project delivery teams. Manage technical change requests and third-party supplier activities. Support successful project delivery, service transition, and operational readiness. Promote Agile delivery practices and contribute to continuous improvement across the architecture function. Infrastructure Architect Skills and Experience Experience within VCP is essential Extensive experience designing and implementing secure, large-scale enterprise infrastructure solutions. Strong customer-facing experience with the ability to influence senior stakeholders and executive leadership. Experience defining infrastructure requirements directly with customers. Proven track record delivering production infrastructure implementations through to successful service transition. Experience designing infrastructure solutions that comply with security standards and best practice. Strong understanding of Agile delivery methodologies. Excellent knowledge of Microsoft Windows enterprise administration, including GPO, Registry, WMI, PowerShell, Windows Update, patch management, and Windows Installer technologies. Excellent communication, stakeholder management, and technical leadership skills. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Fixed term

Job VacancyAI Engineer (Front End)

LA International Computer Consultants Ltd
Published on

7 months
SW1A 2AH, City of Westminster, England, United Kingdom
AI Engineer (Front End) £560 per day (Inside IR35) | 12-Month Contract | Remote with Occasional London Travel We are seeking an experienced AI Engineer (Front End) to join a major government programme delivering innovative AI-enabled digital services and user experiences. This is an exciting opportunity to work at the forefront of AI adoption, helping to design and develop intuitive, user-centric interfaces that leverage emerging AI technologies to transform public sector services. Key Responsibilities * Develop and enhance AI-enabled user interfaces and digital experiences * Build responsive, accessible, and scalable front-end applications * Collaborate with product, UX, data, and AI teams to integrate AI capabilities into customer-facing solutions * Contribute to the design and implementation of modern web and mobile experiences * Ensure solutions meet government standards for accessibility, security, and performance * Participate in agile development practices and continuous improvement initiatives Essential Skills & Experience * Proven experience as a Front End Engineer/Developer delivering modern digital products * Strong experience building AI-enabled applications or user experiences * Expertise in modern JavaScript frameworks such as React, Next.js, Angular, or Vue * Experience integrating AI/LLM technologies into digital products * Strong understanding of UX, accessibility, and responsive design * Experience working within UK Government or Public Sector environments (essential) * Ability to work effectively across multidisciplinary teams * Eligible to obtain and maintain BPSS clearance Desirable Experience * Experience developing mobile applications (iOS, Android, React Native, Flutter, etc.) * Familiarity with GenAI platforms, copilots, conversational interfaces, or AI-assisted workflows * Knowledge of cloud environments such as Azure, AWS, or GCP Contract Details * Role: AI Engineer (Front End) * Rate: £560 per day * IR35: Inside IR35 * Duration: 12 months * Location: Remote, with occasional travel to London * Clearance: BPSS Eligible * Start: ASAP LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Permanent

Job VacancyData & Image Entry Administrator (up to 3 months contract)

█ █ █ ██ █ █
Published on
Microsoft Excel

Huddersfield, England, United Kingdom

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Permanent

Job VacancyIT Maintenance Engineer - Field Based

Bluetown
Published on

£32k-35k
United Kingdom
Job Title: IT Maintenance Engineer Location: Plymouth office and field based, supporting partner locations as required Salary: £32,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: The IT Maintenance Engineer is a hybrid field-based and remote support role based from the Plymouth office, responsible for maintaining, supporting and improving partner technology environments. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Travel across the south-west of England is required, with a company van provided for business use. Key Responsibilities: Undertake scheduled maintenance visits to partner sites as required. Provide remote IT and communications support via phone, email and remote tools. Perform infrastructure health checks and preventative maintenance activities. Support Microsoft 365, Windows, networking and end-user technologies. Assist with VoIP, internet connectivity and telephony troubleshooting. Maintain accurate documentation and ticket updates within HaloPSA. Support project delivery, installations and technology refresh programs. Act as Flotek's on-site technical representative and trusted advisor. Travel Requirements: Regular travel to partner locations as required, primarily from the Plymouth office base, using a company-provided van. Full driving license required. Company van provided for business travel. The van is to be used in line with Flotek company vehicle policies. Occasional overnight stays may be required. About you: Essential Skills & Experience: 3+ years in MSP, Infrastructure, IT Support or Field Engineering. Strong Microsoft 365 administration and troubleshooting skills. Windows desktop and server support experience. Knowledge of Active Directory and Microsoft Entra ID. Networking fundamentals including switching, wireless, VLANs and firewalls. Excellent communications and documentation skills. Desirable Skills: VoIP and hosted telephony experience. Experience with Gamma, CallSwicth, and Teams Voice or similar platforms. Ticketing system experience. Cyber security awareness and best-practice knowledge. Benefits: Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts. Company van provided for business use. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.
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Contractor

Contractor jobBusiness Analyst Interplay AIS Comptabilité Bancaire SAFe

NaxoTech
Published on
CI/CD
JIRA
Safe

6 months
500-610 €
Paris, France
ContexteLe client recherche un BA qui assurera en priorité le recueil et l'analyse des besoins utilisateurs exprimés par le Project Manager sur le progiciel BDI Interplay. Il assurera le lien entre le client et l'éditeur pour coordonner les échanges, piloter les plannings, les chiffrages et les livrables. Il garantira la rédaction des spécifications détaillées technico/fonctionnelles, le suivi des livraisons, les tests d'acceptation et accompagnera les utilisateurs dans la prise en main des nouvelles fonctionnalités. L'utilisation des services IA mis à disposition est fortement encouragée. En rôle secondaire, le candidat sera responsable du paramétrage des règles comptables sur AIS/FAH et du suivi des traitements en production. Le collaborateur évoluera dans l'équipe en charge de la comptabilité détaillée sur le périmètre des opérations financières, bancaires et la comptabilisation des activités d'Assurance Export. MissionsRecueil et analyse des besoins utilisateurs ; rédaction des spécifications technico/fonctionnelles. Coordination entre client, Project Manager et éditeur ; pilotage des plannings, chiffrages et livrables. Rédaction des User Stories, définition des critères d'acceptation et gestion de la backlog Agile (méthodologie SAFe). Élaboration et exécution de la stratégie de tests fonctionnels ; réalisation des recettes fonctionnelles et validation des livrables. Paramétrage des règles comptables sur AIS/FAH et suivi des traitements en production. Support de l'existant, qualification et analyse des anomalies, contribution aux TNR et aux mises en production. Animation de formations et accompagnement des utilisateurs. Outils & EnvironnementProgiciels : BDI/Interplay, FAH/AIS, Studio Langages et outils : SHELL, SQL, Jira, outils Office Méthodologies : approche de développement et déploiement CICD, gestion Agile (SAFe) Optionnels (un plus apprécié) : Business Object, Control-M, Java, Visual Studio Code, QlikView/QlikSense
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Contractor

Contractor jobChef de projet IA – Intégration d’assistants IA / Product Owner

ISUPPLIER
Published on
AI Agent

1 year
Montreuil, Ile-de-France
Dans le cadre du plan stratégique, l'IT du Groupe joue un rôle clé dans la modernisation des Systèmes d'Information et l'accélération de la digitalisation. Pour répondre aux défis de l'innovation et de la sécurité, ITG a créé le département A3I - AI & IT Innovation, chargé de libérer le plein potentiel de l'Intelligence Artificielle pour le Groupe. Le Département A3I - AI & IT Innovation est composé de six équipes : Innovation Exposition, Innovation Factory, APEX, Smart Auto Factory, Data Analytics and Management Platforms et le Centre de Compétence en IA. Ce dernier est chargé de développer et de maintenir les compétences en Intelligence Artificielle au sein du département A3I. A3I / AI-CC recherche un Gouvernance & Support Officer de Juillet à décembre 2026 afin d'intégrer l'équipe du programme MyCompanion dont le mandat est de construire un assistant IA pour l'ensemble des collaborateurs du Groupe BNP Paribas. L'objectif principal de sa mission est de piloter l'intégration des assistants IA spécialisés développés au sein des différentes entités du Groupe à MyCompanion Gateway. Il joue un rôle essentiel de coordination et de facilitation entre les équipes métiers (AI expert, AI Lead, opérationnels Métiers) et les équipes techniques du Programme pour enrichir la plateforme MyCompanion et garantir une expérience utilisateur cohérente et performante. Types de profils et compétences Nous recherchons le profil suivant pour rejoindre l'équipe AICC. Mission 1. Pilotage de l'intégration des assistants IA (Onboarding) • Identifier et mapper l'ensemble des initiatives d'assistants IA lancés au sein du Groupe • Évaluer la maturité technique et fonctionnelle des projets d'assistants existants. • Qualifier l'éligibilité des solutions pour leur intégration dans la Gateway de MyCompanion. • Définir et planifier le positionnement de chaque intégration dans la roadmap globale. 2. Analyse des besoins et définition du produit • Recueillir et analyser les besoins en termes de fonctionnalités et d'interface utilisateur (UI) auprès des entités. • Traduire ces besoins en User Stories pour alimenter le backlog de développement. • Animer des ateliers techniques approfondis pour comprendre les spécificités fonctionnelles des assistants tiers. • Organiser des sessions de tests et de feedback sur les nouvelles interfaces (ex: Gallery) pour optimiser l'expérience utilisateur. 3. Promotion et Évangélisation de l'Offering • Concevoir et mettre à jour les supports de présentation de l'offre "Gateway". • Représenter la solution lors de comités internes et d'événements technologiques majeurs. • Agir en tant que point de contact privilégié (SPOC) pour les nouvelles entités souhaitant rejoindre l'écosystème. 4. Coordination Transverse • Assurer le suivi relationnel avec un portefeuille multidisciplinaire d'entités (Finance, RH, Risques, Juridique, etc.). • Coordonner les phases de lancement (Kick-offs) et les suivis techniques jusqu'à la mise en service de l'assistant IA spécialisé sur MyCompanion __________ Compétences attendues • Excellentes capacités de communication et d'animation d'ateliers. • Esprit d'analyse et de synthèse. • Capacité à travailler en coordination transverse (technique / métier / offering) • Capacité d'organisation et rigueur dans le suivi d'une roadmap • Gestion de Produit : Capacité à qualifier des besoins, rédiger un backlog et prioriser des fonctionnalités. • Culture IA : Compréhension des enjeux des assistants IA, des LLM et des notions de base liées aux SDK/API. • Pilotage de Roadmap : Savoir positionner des projets dans un calendrier de déploiement global. • UI/UX : Capacité à collecter des feedbacks utilisateurs et à les traduire en améliorations d'interface. • Communication : Maîtrise de la création de supports de présentation et aisance à l'oral pour des comités ou événements tech. __________ Technologies (expertise attendue) Jira, Confluence, suite Office, prototypage (Figma, Adobe XD, etc.), outil de collecte de données, CRM, concepts LLM __________ Livrables : les livrables mentionnés sont génériques au poste de Gouvernance & Support Officer et donnés à titre indicatif. Ils seront à adapter en fonction des besoins et du contexte de l'équipe AICC. Pilotage et Stratégie : • Matrice de maturité et d'éligibilité : Tableau de bord recensant les assistants IA du groupe, leur état d'avancement et leur score d'éligibilité à l'intégration. • Roadmap d'intégration : Calendrier prévisionnel de déploiement des assistants par entité. • Catalogue des entités onboardées : Suivi exhaustif des interactions et du statut d'intégration pour chaque entité. Produit et Technique : • Backlog produit : Liste priorisée des fonctionnalités et améliorations UI/UX issues des retours terrain. • Comptes-rendus d'ateliers techniques : Documentation synthétique des spécificités fonctionnelles et techniques (SDK, API) des assistants tiers. • Rapports de feedback UI : Synthèse des retours utilisateurs sur les interfaces (ex: Gallery) avec recommandations d'optimisation. Communication : • Kit de présentation de l'Offering : Supports de présentation (decks, démos) pour les comités et événements Tech. • Guide de onboarding : Documentation destinée aux nouvelles entités pour faciliter leur démarche d'intégration.
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Permanent

Job VacancySenior Java Developers

CGI
Published on

United Kingdom
At CGI, we're shaping the future of digital UK Government solutions, building secure, high-impact platforms that improve services for millions across the UK. As a Senior Java Developer , you'll play a pivotal role in designing and developing scalable, resilient back-end systems using the latest Java and microservices technologies. You'll collaborate with skilled professionals who take ownership of their work, share ideas freely, and are empowered to create solutions that make a lasting difference. This is an opportunity to contribute to a variety of major national UK Government programmes where innovation, teamwork, and continuous learning come together to deliver meaningful results for our clients and UK helping improve UK citizens' lives. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of our work programmes, you will need to hold UK Security Clearance or be eligible to go through this clearance. These roles will be predominately hybrid with some work based in UK CGI or client offices depending on the specific programme. Travel away from base office will be expensed.
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Permanent

Job VacancySystems Engineering Consultant

Rise Technical Recruitment Ltd
Published on

£50k-60k
BS1 2HP, Bristol, England, United Kingdom
Systems Engineering Consultant Bristol (Hybrid, 3 days per week) £50,000 - £60,000 + Bonus + Private Healthcare + Life Insurance + Hybrid Working + Progression + Training Are you a Systems Engineer with industry experience looking to accelerate your development, gain exposure to a wider variety of complex engineering projects, and join a specialist consultancy where you'll work directly with leading Defence, Nuclear and Space organisations while receiving structured support and clear progression opportunities? This is an excellent opportunity to join a growing Systems Engineering consultancy that delivers projects across Defence, Nuclear, Space and Utilities. Working alongside experienced consultants, you will support clients through a range of activities including concept development, systems architecture, requirements management, integration and verification. The role is ideally suited to someone who has completed a graduate scheme or gained early career experience within a major engineering organisation and is looking for broader exposure, greater responsibility and faster professional development. You'll have the opportunity to work across multiple projects and industries rather than being confined to a single programme. You'll join a highly collaborative business that invests heavily in training, knowledge sharing and career progression. With increasing demand from Defence and Nuclear clients, this is a fantastic opportunity to build long-term consultancy skills while working on technically challenging and rewarding projects. The Role: *Support systems engineering activities across the project lifecycle *Contribute to concept studies, architecture development and technical analysis *Develop and manage system requirements and supporting documentation *Engage with clients and stakeholders across Defence, Nuclear and Space programmes *Support verification, validation and systems integration activities The Person: *2+ years' industry experience within Systems Engineering *Background in Defence, Nuclear, Aerospace, Security or another complex engineering environment *Understanding of systems engineering principles and lifecycle activities *Strong communication skills and an interest in developing consultancy skills *Must be eligible to obtain UK Security Clearance (SC) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Permanent

Job VacancySenior Software Developer

Bluetown
Published on

£50k-60k
Greater London, United Kingdom
Job Title: Senior Software Developer Location: Staplehurst, Kent (Please note that candidates must live within a 20 mile radius to apply) Salary: £50,000 to £60,000 (dependent on experience) Job Type: Permanent/ Full time About Us: Burtons Manufacturing Co Ltd. is a veterinary equipment manufacturer based in Staplehurst, Kent. Established in 1981 Burtons has been supplying the veterinary industry with a full range of products for over 40 years. Fundamental to the provision of safe anaesthesia is the support of well-designed ventilation and patient monitoring equipment. Burtons have a range of products designed specifically for veterinary use, with embedded or mainstream operating system software running mainly on Windows PC's or Linux platforms. About the role: Due to the growth of the company and range of products, Burtons require an experienced programmer to expand the development team. Burtons are looking for an experienced programmer well versed in Windows and Linux software development using predominantly C++, but also C#, .NET and web-based programming languages. The role will involve working on user-interface software for the control of mechanical ventilators and the monitoring of patients under anaesthesia. Burtons have a combination of electronic and clinically skilled personnel within the company driving forward new advances in animal ventilation and monitoring techniques. Burtons would like to expand the current software into hand-held mobile devices. This role reports directly to the Production Director. Duties and Responsibilities: This is a senior role requiring proven skills and abilities; please note this role is not suitable for applicants requiring further training/mentoring. Work with existing programmers on developing new product code for Windows and Linux platforms. Current C++ projects include new animal ventilators, new Multi-Parameter patient monitors and a new ventilator simulation system. Be involved in the creation of new C++ software from scratch, matched to the requirements of new products. Support existing code in legacy products (C++ and C#) by responding to customer reports and identified software defects. Support the development team with university and internal research projects. Work with the development team to expand the platform usage of existing software to include hand-held devices such as tablets and mobile phones. Demonstrate a desire to take ownership of own work and maintain excellent attention to detail. Work across departments to provide bespoke software solutions About you: Primary: Minimum 5 years' experience of developing applications using Windows Visual Studio Well versed in predominantly C++ and C, with experience of C#, and .NET Strong experience of working with Windows and Linux operating systems Ability to adopt ownership of responsibility for a project, to oversee meeting of deadlines and project objective. Tertiary education with supporting qualifications Demonstration of previous industry work history Demonstration of extensive knowledge and previous experience may be considered in place of formal tertiary qualifications Secondary: Good organisational and planning skills Clear and precise documentation and annotation for code development Ability to work alone and as part of a development team Ability to understand and focus on the core requirements of a task Ability to clearly explain ideas and concepts to less experienced members of the team or members of other departments Beneficial: Experience of embedded systems C, C++ programming in embedded systems Working with the Microchip range of microcontrollers Experience of working with iOS and Android platforms Benefits: Competitive annual salary £50,000 to £60,000 (dependent on experience) Permanent contract, 40 hours per week, Monday to Friday; Burtons have a range of flexible working options available for the right candidate. 33 holiday days per year (inc. bank holidays) Contributory pension scheme Excellent opportunities to train and progress Offices and workshops based in beautiful countryside setting On-site car parking Staff events, such as the Big Summer Party and awards Scheme Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of Lead Software Engineer, Principal Developer, Software Architect, Senior Programmer, and Technical Lead may also be considered.
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Permanent

Job VacancyInfrastructure Operations Engineer (Platform/DevOps)

█ █ █ ██ █ █
Published on
CI/CD
DevOps
Gitlab

Telford, England, United Kingdom

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Permanent

Job VacancySenior Power BI Developer

Bluetown
Published on

Birmingham, United Kingdom
Job Title: Senior Power BI Developer Location: Completely Remote role, can be Located anywhere in the UK! Salary: Depending on experience Job Type: Permanent, Full Time We're proud to be a trusted leader in SQL development services, and in database, server, cloud, and application services. We enjoy helping our clients, many of which are well-known household brands, stay connected and supported. We are seeking an experienced Senior Power BI Developer to design, develop and support modern business intelligence and analytics solutions using Power BI and other SQL Server technologies. About the role: The successful candidate will combine strong technical expertise with excellent stakeholder engagement skills, helping clients and internal teams transform raw data into meaningful business insights. The role will involve creating enterprise-grade Power BI reporting platforms, and mentoring junior developers to support their technical and professional growth. This is an excellent opportunity for someone who enjoys working across the full BI lifecycle, from requirements gathering and solution design through to development, deployment, optimisation and support. Key duties: Business Intelligence & Reporting Design, develop and maintain enterprise Power BI solutions Design and maintain scalable data models using dimensional modelling and star schema best practices Create intuitive dashboards, reports and visualisations that enable data-driven decision making. Develop and maintain semantic models, datasets, dataflows and Power BI workspaces. Implement best practices for report performance, usability, security and governance. Develop advanced DAX calculations, measures and KPIs. Optimise report and dataset performance, ensuring reliability and scalability Wider Fabric Knowledge would be advantageous Understanding of data warehouse solutions would be ideal but not essential Client & Stakeholder Engagement Work directly with clients and business stakeholders to understand requirements Translate business requirements into robust technical solutions Conduct workshops, technical reviews and design sessions Produce high-quality technical documentation and solution designs Provide guidance and recommendations on best practices and future roadmap opportunities Leadership & Mentoring Provide technical leadership within the BI aspect of the Development team Mentor and support junior BI Developers and Data Engineers Undertake code reviews and provide constructive technical feedback Assist in developing standards, frameworks and development methodologies Promote continual learning and knowledge sharing across the team About you Essential Strong commercial experience developing Power BI solutions Advanced knowledge of Power BI including: DAX Power Query Semantic Models Row Level Security (RLS) Workspace and deployment management Extensive SQL Server development experience Experience designing and implementing dimensional models Experience gathering requirements and producing technical documentation Experience working directly with business stakeholders and clients Experience troubleshooting and performance tuning reporting and database solutions Experience using source control systems such as Git and Azure DevOps Desirable Experience with Azure Data Services Experience with Microsoft Fabric Data Factory Experience with Lakehouse architectures Experience with PowerShell automation Experience with CI/CD pipelines and automated deployments Experience with Python for data engineering or analytics An understanding of data warehousing principles and methodologies is preferable Experience developing ETL/ELT processes Knowledge of Microsoft Fabric and modern data platform technologies is preferable Knowledge of Microsoft Purview and data governance frameworks Microsoft certifications including PL-300, DP-600 or DP-203 Personal Attributes Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Passion for data and new technologies. Self-motivated and capable of working independently. Strong mentoring and coaching capabilities. Commercial awareness and customer-focused mindset. Ability to prioritise and manage multiple assignments simultaneously. Commitment to continual professional development. Why join us: Competitive salary and benefits package Generous Pension Contribution Scheme (up to 10% match) Income Protection/Life Insurance 5 weeks' annual leave (pro rata) plus options to buy/sell days Paid birthday leave, volunteering days, and extra leave for long service Work with modern Microsoft technologies including Fabric, Power BI and Azure. Opportunity to influence technical direction and best practices. Supportive environment focused on learning and professional growth. Exposure to a diverse client base and challenging projects. Opportunity to mentor and develop the next generation of BI professionals. Company-sponsored training and certifications Quarterly team training and get-togethers Please click on the APPLY button to send your CV, you will then be sent a link to a Skills Assessment Form. Only candidates that complete the Skills Assessment form will be considered. Expected recruitment timeline: Applications close: 17 September First interviews: Week of 21 September via video Second interviews: 14 October in person Candidates with experience of; Power BI Developer, Senior BI Developer, Business Intelligence Developer, BI Analyst, Data Visualization Specialist, Microsoft Fabric Developer, DAX Developer, SQL & Power BI Engineer, BI Consultant, Analytics Developer, Reporting Specialist, Data Modeller, Enterprise BI Developer, BI Technical Lead, Business Intelligence Analyst also be considered for this role. IndeedH2F
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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