Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job VacancySenior Power BI Developer

Bluetown
Published on

Birmingham, United Kingdom
Job Title: Senior Power BI Developer Location: Completely Remote role, can be Located anywhere in the UK! Salary: Depending on experience Job Type: Permanent, Full Time We're proud to be a trusted leader in SQL development services, and in database, server, cloud, and application services. We enjoy helping our clients, many of which are well-known household brands, stay connected and supported. We are seeking an experienced Senior Power BI Developer to design, develop and support modern business intelligence and analytics solutions using Power BI and other SQL Server technologies. About the role: The successful candidate will combine strong technical expertise with excellent stakeholder engagement skills, helping clients and internal teams transform raw data into meaningful business insights. The role will involve creating enterprise-grade Power BI reporting platforms, and mentoring junior developers to support their technical and professional growth. This is an excellent opportunity for someone who enjoys working across the full BI lifecycle, from requirements gathering and solution design through to development, deployment, optimisation and support. Key duties: Business Intelligence & Reporting Design, develop and maintain enterprise Power BI solutions Design and maintain scalable data models using dimensional modelling and star schema best practices Create intuitive dashboards, reports and visualisations that enable data-driven decision making. Develop and maintain semantic models, datasets, dataflows and Power BI workspaces. Implement best practices for report performance, usability, security and governance. Develop advanced DAX calculations, measures and KPIs. Optimise report and dataset performance, ensuring reliability and scalability Wider Fabric Knowledge would be advantageous Understanding of data warehouse solutions would be ideal but not essential Client & Stakeholder Engagement Work directly with clients and business stakeholders to understand requirements Translate business requirements into robust technical solutions Conduct workshops, technical reviews and design sessions Produce high-quality technical documentation and solution designs Provide guidance and recommendations on best practices and future roadmap opportunities Leadership & Mentoring Provide technical leadership within the BI aspect of the Development team Mentor and support junior BI Developers and Data Engineers Undertake code reviews and provide constructive technical feedback Assist in developing standards, frameworks and development methodologies Promote continual learning and knowledge sharing across the team About you Essential Strong commercial experience developing Power BI solutions Advanced knowledge of Power BI including: DAX Power Query Semantic Models Row Level Security (RLS) Workspace and deployment management Extensive SQL Server development experience Experience designing and implementing dimensional models Experience gathering requirements and producing technical documentation Experience working directly with business stakeholders and clients Experience troubleshooting and performance tuning reporting and database solutions Experience using source control systems such as Git and Azure DevOps Desirable Experience with Azure Data Services Experience with Microsoft Fabric Data Factory Experience with Lakehouse architectures Experience with PowerShell automation Experience with CI/CD pipelines and automated deployments Experience with Python for data engineering or analytics An understanding of data warehousing principles and methodologies is preferable Experience developing ETL/ELT processes Knowledge of Microsoft Fabric and modern data platform technologies is preferable Knowledge of Microsoft Purview and data governance frameworks Microsoft certifications including PL-300, DP-600 or DP-203 Personal Attributes Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Passion for data and new technologies. Self-motivated and capable of working independently. Strong mentoring and coaching capabilities. Commercial awareness and customer-focused mindset. Ability to prioritise and manage multiple assignments simultaneously. Commitment to continual professional development. Why join us: Competitive salary and benefits package Generous Pension Contribution Scheme (up to 10% match) Income Protection/Life Insurance 5 weeks' annual leave (pro rata) plus options to buy/sell days Paid birthday leave, volunteering days, and extra leave for long service Work with modern Microsoft technologies including Fabric, Power BI and Azure. Opportunity to influence technical direction and best practices. Supportive environment focused on learning and professional growth. Exposure to a diverse client base and challenging projects. Opportunity to mentor and develop the next generation of BI professionals. Company-sponsored training and certifications Quarterly team training and get-togethers Please click on the APPLY button to send your CV, you will then be sent a link to a Skills Assessment Form. Only candidates that complete the Skills Assessment form will be considered. Expected recruitment timeline: Applications close: 17 September First interviews: Week of 21 September via video Second interviews: 14 October in person Candidates with experience of; Power BI Developer, Senior BI Developer, Business Intelligence Developer, BI Analyst, Data Visualization Specialist, Microsoft Fabric Developer, DAX Developer, SQL & Power BI Engineer, BI Consultant, Analytics Developer, Reporting Specialist, Data Modeller, Enterprise BI Developer, BI Technical Lead, Business Intelligence Analyst also be considered for this role. IndeedH2F
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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