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Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Solaris Engineer - Remote Working Must have an Active SC Clearance - Support the delivery of secure, resilient infrastructure services. Solaris Engineer Responsibilities - Provide 3rd Line technical support for Solaris UNIX infrastructure and operating systems. - Maintain, troubleshoot and optimise Solaris environments, including virtualised platforms. - Develop, maintain and improve UNIX shell scripts to support automation and operational efficiency. - Diagnose and resolve complex infrastructure incidents, problems and performance issues. - Support Production, Disaster Recovery, LAP, Test and Development environments. - Monitor system availability, reliability and performance across UNIX/Linux platforms. - Support operating system maintenance, upgrades and infrastructure improvements. - Work with infrastructure teams to maintain secure and stable cloud-based services. - Contribute to technical documentation, troubleshooting procedures and service improvements. Solaris Engineer Skills and Experience - Significant hands-on experience supporting Solaris UNIX operating systems. - Strong Solaris infrastructure knowledge, including virtualisation technologies. - Proven 3rd Line UNIX/Linux infrastructure support experience. - Strong UNIX shell scripting and automation capabilities. - Experience troubleshooting complex UNIX operating system and infrastructure issues. - Strong analytical, problem-solving and technical investigation skills. - Ability to work independently and manage competing operational priorities. - Understanding of cloud computing and infrastructure service delivery. - Knowledge of Storage Area Networks (SAN) would be highly advantageous. - Experience with ACM, CA, Opsview or Veritas NetBackup would be highly desirable. - Operational experience with IBM AIX, SUSE Linux or Red Hat Enterprise Linux (RHEL) would be beneficial. - Experience supporting secure, business-critical infrastructure environments would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Junior Project Manager (SaaS) Home Based, UK - Occasional Travel to Customer Sites £32,000 - £40,000 + Remote Working + Training + Progression Are you a Junior Project Manager, Project Coordinator or PMO professional with experience supporting technology implementation or business-change projects? Are you looking to take greater ownership of project delivery while receiving the training and support to develop into an accomplished Project Manager? This is an excellent opportunity to join an established technology and consulting business that helps organisations across the engineering, construction and manufacturing sectors improve how they use systems, data and digital workflows. You will join a supportive project team and help deliver several customer projects concurrently. You will build project plans, coordinate internal and external stakeholders, manage risks and actions, produce progress reports and ensure that agreed outcomes remain on track. The role offers significant exposure to customers, senior stakeholders and technical delivery teams. You will help gather requirements, facilitate meetings and workshops, translate business needs into clear delivery actions and support projects from initial discovery through to implementation. This position would suit someone with early experience in technology projects, SaaS implementation, digital transformation, PMO delivery or business change who is organised, confident with stakeholders and ready to take the next step in their project-management career. The Role: - Coordinate multiple technology and digital-transformation projects - Build and maintain project plans, milestones, actions, risks and dependencies - Facilitate customer meetings, workshops and project updates - Support requirements gathering, governance, reporting and change control - Work with customers, technical teams and senior stakeholders throughout delivery - Home-based position with travel to UK customer sites, typically 10-30% The Person: - Experience supporting or managing technology, software implementation or business-change projects - Background as a Junior Project Manager, Project Coordinator, PMO Analyst or similar - Confident communicating with customers, technical teams and senior stakeholders - Familiar with project planning, RAID management, governance and progress reporting - Organised, proactive and comfortable coordinating several priorities Experience with Autodesk technology, AEC, manufacturing or formal project-management qualifications would be beneficial but is not essential. Reference Number: BBBH280387A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

We are seeking an experienced and commercially minded product leader to play a key role in the ongoing growth and success of a fast-scaling software business. This position will be responsible for driving operational excellence across the product function, ensuring teams, processes and delivery frameworks are aligned to support continued growth, customer satisfaction and product innovation. The successful candidate will work closely with Product, Engineering, Customer Success and Senior Leadership teams to improve visibility, accountability and execution across multiple business-critical initiatives. This role requires someone who can combine strategic thinking with hands-on execution, helping to establish best practices while enabling high-performing teams to deliver consistently. Key ResponsibilitiesDrive continuous improvement across product and delivery processes, identifying opportunities to increase efficiency and effectiveness. Collaborate with Product and Engineering leadership to establish scalable operating frameworks. Develop and maintain reporting mechanisms, KPIs and performance metrics to track product and delivery outcomes. Ensure product roadmaps, priorities and delivery plans remain aligned with wider business objectives. Facilitate effective cross-functional collaboration between technical, commercial and operational teams. Identify risks, dependencies and delivery challenges, implementing solutions before they impact business performance. Support resource planning, capacity management and prioritisation activities across multiple workstreams. Improve visibility of product initiatives through structured governance, reporting and stakeholder communication. Champion operational excellence and best practice across the organisation. Lead, coach and mentor team members, fostering a culture of accountability, collaboration and continuous improvement. Help define and implement the tools, systems and processes that enable teams to work more effectively. Support business growth by ensuring the organisation can scale without compromising quality, performance or customer experience. Experience & Skills RequiredProven experience in a Product Operations, Product Delivery, Programme Management or Product Leadership position. Experience working within a SaaS, software or technology-driven environment. Strong understanding of Agile methodologies and modern product development practices. Demonstrated success improving operational processes and delivery performance. Experience leading cross-functional teams and managing senior stakeholders. Strong analytical and problem-solving capabilities with a data-driven approach to decision-making. Excellent communication and influencing skills. Ability to balance strategic planning with day-to-day operational execution. Experience implementing reporting structures, KPIs, OKRs and performance frameworks. Strong organisational skills with the ability to manage multiple priorities simultaneously. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Storage Engineer Must have an Active SC Clearance An Active DV Clearance would be an advantage but must be willing to undergo once started - This senior-level position requires strong hands-on enterprise storage experience and flexibility to support project activities outside standard working hours when required. Storage Engineer Responsibilities - Provide 2nd and 3rd Line support across enterprise storage environments. - Implement, configure, maintain and troubleshoot file and block storage technologies. - Deliver storage migration and transformation activities across Live, Development and Test environments. - Support Dell EMC storage devices and Unisphere. - Configure and support Brocade SAN Switches and SANnav. - Support NetApp and Hewlett Packard enterprise storage technologies. - Administer and support Veritas NetBackup. - Support HBA configuration and multipathing across enterprise server environments. - Work across Windows, Linux, AIX and Solaris operating systems. - Diagnose complex storage incidents and provide effective technical resolutions. - Deliver storage changes in line with established ITIL Incident and Change Management processes. - Support planned out-of-hours migration, transformation and project activities where required. Storage Engineer Skills and Experience - Extensive experience implementing, migrating and supporting enterprise storage technologies at 2nd and 3rd Line level. - Strong knowledge of file and block storage technologies. - Strong Dell EMC storage and Unisphere experience. - Strong Brocade SAN Switch and SANnav knowledge. - Good NetApp and Hewlett Packard storage experience. - Experience with enterprise storage migration and transformation projects. - Veritas NetBackup experience. - Knowledge of HBA configuration and multipathing. - Experience supporting storage across Windows and Linux, including RHEL and SLES. - Knowledge of AIX and Solaris environments. - Strong troubleshooting and problem-solving skills. - Good understanding of ITIL Service Management, particularly Incident and Change Management. - Strong teamwork, communication and workload management skills. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Software Project Engineer (PLC / HMI / SCADA) £60,000 - £65,000 + Structured Training + Hybrid Working + Technical Progression + Varied Automation Projects Thornbury, Bristol (1 day a week after probation) Are you a Controls Engineer, Automation Engineer or Software Project Engineer looking to accelerate your development on real industrial automation projects, with structured mentoring and a clear route to owning full project lifecycle delivery? On offer is a long-term opportunity to join a well-established nationwide engineering services provider where you'll be further developed by an experienced Software Project Manager, building your capability from supporting quotations and specifications through to commissioning and handover. The business is known for delivering turnkey engineering and automation solutions across sectors such as food & beverage, pharmaceutical, personal care and chemical manufacturing, with a practical, safety-led culture and close collaboration across multidisciplinary teams. Due to continued growth and project demand, they are now looking to add to their specialist software function. In this role you'll help translate user requirements into functional design specifications, configure control system architectures, and develop/modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens). You'll also support commissioning, fault-finding and safe site delivery across UK customer sites, with hybrid working once fully inducted. This role would suit an automation engineer, software project engineer, or similar who can contribute from day one with PLC/HMI/SCADA exposure and wants structured development, increasing technical responsibility and a genuine progression route into project management or senior-level positions. The Role: *Support delivery of industrial automation projects from quotation/specification through to commissioning *Develop and modify PLC, HMI and SCADA software (Allen-Bradley and/or Siemens) *Produce project documentation including FDS and RAMS *Assist with control architecture, networks and on-site fault-finding/commissioning across UK sites *Hybrid working available once fully inducted (office, home and site-based) The Person: *Experience with PLC and either HMI and/or SCADA (the more exposure the better) *Allen-Bradley and/or Siemens controls experience *Full UK driving licence and willingness to travel to customer sites (circa 8 one-night stay aways expected per year) *Candidates must be based within a commutable radius of Thornbury and have full right to work in the UK Reference Number: BBBH280151A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Service Asset & Configuration Manager - Hybrid once you are established within the team Must have an Active SC Clearance as a minimum An Active DV Clearance would be an advantage but must be willing to undergo once started - Support OpNET Black, Red, Blue and Blue V1 live services, maintaining configuration integrity and supporting operational change. - Drive SACM assurance, governance, reporting and continual service improvement across complex technical environments. Service Asset & Configuration Manager Responsibilities - Establish, implement and improve SACM processes, procedures, tooling and governance. - Manage the SACM CMS, acting as the primary contact for incidents, enquiries and configuration updates. - Maintain accurate Configuration Items (CIs) and their relationships within the CMDB. - Use CMDB information to support Change, Release and Incident Management activities. - Perform baseline configuration comparisons to validate changes across OpNET environments. - Identify and implement appropriate tooling to support SACM processes. - Provide assurance over configuration data quality and resolve discrepancies with stakeholders. - Produce scheduled and ad hoc KPI reports, metrics and management information. - Coordinate and chair monthly Configuration Management Board meetings. - Develop Terms of Reference, meeting schedules and action tracking for governance forums. - Align enterprise SACM processes with OpNET requirements using BMC Remedy. - Maintain CI relationships across live services and associated ITSM processes. Service Asset & Configuration Manager Skills and Experience - Strong Service Asset and Configuration Management (SACM) experience. - Proven experience implementing and improving SACM processes, procedures and governance. - Strong CMDB and Configuration Management System (CMS) administration experience. - Experience managing Configuration Items, CI relationships and configuration baselines. - Strong knowledge of BMC Remedy and its use within SACM and ITSM processes. - Experience supporting Change, Release and Incident Management through CMDB integration. - Experience conducting configuration baseline comparisons and change validation. - Strong configuration data quality, assurance and compliance experience. - Experience chairing Configuration Management Boards and managing governance activities. - Strong KPI reporting, metrics analysis and management information experience. - Experience working with internal and external stakeholders to resolve configuration issues. - Experience supporting secure, complex live-service environments would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

2nd Line WINTEL Engineer Must have an Active DV Clearance 2nd Line WINTEL Engineer Responsibilities - Provide 2nd Line technical support across Windows Server 2016, 2019 and 2022 environments. - Build, configure and maintain Windows Servers hosted on VMware clusters. - Create and maintain automated server builds, gold images, build documentation and work instructions. - Install, configure and rack physical servers within data centres. - Perform Windows Server patching, upgrades and ongoing maintenance. - Support Active Directory, DNS and Windows Server Update Services (WSUS). - Investigate and resolve incidents and service requests using ITSM tooling. - Support backup infrastructure, including NetApp SAN and Cohesity. - Monitor infrastructure performance and produce capacity management reports. - Maintain compliance with Change, Release, Configuration and Security Management processes. - Support infrastructure testing, troubleshooting and project delivery activities. - Manage service desk tickets within agreed SLAs and KPIs. - Identify and escalate technical risks, issues and delivery dependencies. - Attend engineering meetings and provide progress updates to stakeholders. 2nd Line WINTEL Engineer Skills and Experience - Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role. - Strong knowledge of Windows Server 2016, 2019 and 2022. - Hands-on experience with Active Directory, DNS and WSUS. - Experience supporting VMware virtualisation environments. - Knowledge of Windows Server builds, gold images, patching and upgrades. - Experience with Microsoft System Center Operations Manager (SCOM). - Knowledge of backup technologies, particularly NetApp SAN and Cohesity. - Scripting and automation experience, ideally using PowerShell. - Experience supporting physical and virtual server infrastructure. - Strong troubleshooting, incident management and problem-solving skills. - Understanding of ITIL processes, including Change, Release and Configuration Management. - Experience working with ITSM tools and delivering against SLAs and KPIs. - Strong communication, customer service and stakeholder management skills. - Experience supporting secure infrastructure or Defence environments would be advantageous. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Embedded Software Engineer Witney, Oxfordshire Hybrid - 3 days a week on-site (Commutable from Oxford, Carterton, Burford, Chipping Norton, Faringdon, Abingdon, Kidlington and Swindon) £40,000 - £60,000 + Specialist Training + Technical Progression + High Ownership + Hybrid Working Are you an Embedded Software Engineer with experience in C, C++ or Ada looking to develop safety-critical technology for next-generation autonomous systems? This is an excellent opportunity to join an early-stage, mission-led engineering business developing embedded safety and runtime-monitoring technology for autonomous aerospace and defence platforms. The company is expanding its specialist software and verification teams, offering you significant technical ownership and the opportunity to help take their technology from a proven prototype through to enterprise deployment. In this role, you will design and develop high-integrity embedded software, build runtime safety and monitoring components and contribute to certifiable software architecture. You will work closely with verification and certification engineers to support future DO-178C DAL A/B objectives. Specialist training in SPARK Ada will be provided. Previous safety-critical or aerospace experience would therefore be beneficial but is not essential for an accomplished embedded engineer who wants to move into this field. The Role: *Design and develop embedded software for autonomous systems *Build runtime-safety, monitoring and fail-safe functionality *Contribute to high-integrity software architecture, integration and V&V *Support certification-focused development against DO-178C DAL A/B objectives The Person: *Strong embedded or real-time software engineering experience *Commercial experience with C, C++, Ada or a comparable low-level language *Understanding of software design, integration and verification *Safety-critical, regulated or aerospace experience beneficial but not essential Hybrid working with a minimum of three days per week onsite in Witney, normally Tuesday to Thursday. Candidates must be eligable for SC Clearance. Reference Number: BBBH280346A Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.