Job Vacancy Product Operations Lead
West Midlands
Computer Futures
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We are seeking an experienced and commercially minded product leader to play a key role in the ongoing growth and success of a fast-scaling software business. This position will be responsible for driving operational excellence across the product function, ensuring teams, processes and delivery frameworks are aligned to support continued growth, customer satisfaction and product innovation.
The successful candidate will work closely with Product, Engineering, Customer Success and Senior Leadership teams to improve visibility, accountability and execution across multiple business-critical initiatives. This role requires someone who can combine strategic thinking with hands-on execution, helping to establish best practices while enabling high-performing teams to deliver consistently.
Key Responsibilities- Drive continuous improvement across product and delivery processes, identifying opportunities to increase efficiency and effectiveness.
- Collaborate with Product and Engineering leadership to establish scalable operating frameworks.
- Develop and maintain reporting mechanisms, KPIs and performance metrics to track product and delivery outcomes.
- Ensure product roadmaps, priorities and delivery plans remain aligned with wider business objectives.
- Facilitate effective cross-functional collaboration between technical, commercial and operational teams.
- Identify risks, dependencies and delivery challenges, implementing solutions before they impact business performance.
- Support resource planning, capacity management and prioritisation activities across multiple workstreams.
- Improve visibility of product initiatives through structured governance, reporting and stakeholder communication.
- Champion operational excellence and best practice across the organisation.
- Lead, coach and mentor team members, fostering a culture of accountability, collaboration and continuous improvement.
- Help define and implement the tools, systems and processes that enable teams to work more effectively.
- Support business growth by ensuring the organisation can scale without compromising quality, performance or customer experience.
- Proven experience in a Product Operations, Product Delivery, Programme Management or Product Leadership position.
- Experience working within a SaaS, software or technology-driven environment.
- Strong understanding of Agile methodologies and modern product development practices.
- Demonstrated success improving operational processes and delivery performance.
- Experience leading cross-functional teams and managing senior stakeholders.
- Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
- Excellent communication and influencing skills.
- Ability to balance strategic planning with day-to-day operational execution.
- Experience implementing reporting structures, KPIs, OKRs and performance frameworks.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
To find out more about Computer Futures please visit
Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Working environment
This opportunity is with a rapidly growing technology business that develops innovative software solutions for enterprise customers across a range of industries. The organisation has built a strong reputation for delivering mission-critical platforms that help businesses improve efficiency, gain greater visibility of their operations and make more informed decisions through technology.
With a product-led culture and ambitious growth plans, the company is heavily investing in its Product, Delivery and Operations functions to ensure it can continue to scale while maintaining a high standard of customer experience and product innovation.
The business offers a collaborative, low-ego environment where ideas are welcomed, bureaucracy is limited and employees are encouraged to take ownership of meaningful initiatives. Teams work closely across Product, Engineering, Customer Success and Commercial functions, creating a highly visible and influential role for product leaders joining the organisation.
The leadership team is focused on building scalable processes, improving operational efficiency and creating a high-performing culture that supports both business growth and employee development. As a result, this is an excellent opportunity for someone who enjoys solving complex organisational challenges, building effective teams and implementing best practices that enable sustainable growth.
Employees benefit from the pace and agility of a growing software business while still having the opportunity to influence strategic direction and shape how the organisation evolves over the coming years.
This role would suit individuals who thrive in technology-driven environments and enjoy balancing people leadership, process improvement, strategic planning and operational execution to deliver measurable business outcomes.
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Product Operations Lead
Computer Futures