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The UK Health Security Agency (UKHSA) is looking for a Senior Service Delivery Manager to help lead critical digital, data and analytical services that support health protection across the UK. This is a role for someone who enjoys bringing structure to complexity, working across technical and non‑technical teams, and making sure services are reliable, high‑quality and ready for real‑world use. What you’ll be working on You’ll lead a set of interdependent service delivery activities within UKHSA’s Digital and Data Directorate , making sure services are delivered smoothly and improvements land successfully in the business. Depending on priorities, your focus may be in one of these areas: Service management – overseeing demand, governance and service performance across digital and data services Data quality – improving how data quality is understood, measured and communicated for analytical and clinical use Incident management – helping establish clear processes, communications and rapid responses when systems or services are impacted Across all areas, you’ll work closely with technical specialists, clinicians, analysts and external partners such as NHS England and NHS Digital .

Job summary The MOD's digital teams ensure we remain among the most technologically advanced Armed Forces in the world. We develop and lead in cutting-edge data science, automation and cyber security solutions to protect the UK and its interests, at home and abroad. Our mission also goes beyond the battlefield by leading humanitarian efforts and driving innovation that impacts lives across the globe. ▶ to find out more about what we do. Passionate about using your skills to make a critical difference? Your next career move could be here! This position is advertised at 37 hours per week. Job description High Grade Messaging (HGM) forms part of the team structure providing 24/7/365 service delivery, to a select customer base within the UK and overseas. As HGM Service Delivery Manager, you’ll have a primary operational focus, managing service delivery in a high-tempo, customer-facing environment. You’ll ensure service performance standards are met, services provided are resilient and be instrumental in service transition projects. Accountable for the performance of the teams, you’ll ensure they’re motivated and collaborative, identifying and resolving issues as required. You’ll focus the team on what is most important for the delivery of products and services and encourage and facilitate continuous improvement. You’ll coach and mentor team members and others, to apply the most appropriate Agile and Lean tools and techniques. High Grade Messaging is being replaced by Military Messaging, with service transition work already underway. Responsibilities Responsible for the delivery of HGM, to meet the designated delivery requirements and performance activities of Service Level Agreements (SLA), in a cost-effective manner. Ensure the delivery of MOD’s Messaging Services on the associated platforms and manage the processing of messaging signals. Act as the departmental Assistant Security Officer, ensuring that the appropriate security regulations and procedures for all aspects of physical, personal, documentary and digital security are correctly adhered to. Act as Line Manager/Countersigning Officer for civilian staff, complete annual appraisals for military staff and hold regular face to face staff briefings, to communicate both core and local information across all managed sites. Manage, in consultation with senior management, implementation of organisational change and business improvements within your area of responsibility. Liaise with authorities and represent Messaging at meetings and forums, as a subject matter expert. Responsible for the implementation of business management systems and reviews, ensuring compliance with overarching policies and processes. Manage, maintain and control all aspects of the appropriate Crypto Account, providing full records for accountability. Provide support to project teams and commercial partners, during the transition to the replacement Military Messaging facility.

What is this role? This is a Service Delivery Manager role supporting one of Defence’s most critical digital communications services. High Grade Messaging (HGM) provides secure, 24/7 messaging services to a select customer base in the UK and overseas. The service is currently transitioning to a new Military Messaging capability, making this a key moment to join. Why this role matters Secure messaging underpins Defence operations. In this role, you’ll: Ensure vital communications services remain resilient and available Protect highly sensitive information Support the transition from HGM to the next‑generation Military Messaging service This is operational service delivery with national‑level importance . What you’ll be responsible for As Service Delivery Manager, you will: Lead delivery of a 24/7/365 secure messaging service Ensure service performance meets agreed SLAs Manage incidents, service resilience and continuous improvement Lead and motivate operational teams in a fast‑paced environment Act as Assistant Security Officer, ensuring security compliance Oversee service transition to the new Military Messaging platform Work closely with senior stakeholders and specialist partners You’ll balance day‑to‑day operational delivery with longer‑term service improvement .

At CGI, you will lead the delivery of secure, high-impact services that support mission-critical operations across the Space, Defence and Intelligence sector. As a Service Delivery Manager, you will ensure the seamless operation of cloud-based services, driving performance, reliability and continuous improvement. Working with clients and strategic partners, you will take ownership of service outcomes, foster strong relationships, and contribute innovative ideas within a collaborative and supportive environment focused on excellence. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

Target Start Date - ASAP Target End Date - 1 year demand from start date. Recruitment Type - Contractor Rate Circa £600 p/d, Inside IR35 Location of role :Full time On site Clearance Required - DV Working Pattern - Monday - Friday Your role We are looking for an experienced Cloud Resource Manager to join a support team based in Basingstoke to ensure VMware based infrastructure resources meet current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a cloud resource management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure resource management and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities -Oversee end-to-end delivery of cloud resource services across infrastructure, support functions and in close collaboration with the customer. -Own and execute the resource management processes, including Business, Service, and Component resource management. -Develop and maintain cloud resource plans, forecasts, and models for VMware environments. -Monitor service performance metrics, analyse trends, forecast resource allocation and consumption. -Identify risks, constraints, and performance bottlenecks before they impact services. -Drive service improvement initiatives based on resource data, customer feedback, and technology developments. -Coordinate with internal IT teams (e.g., infrastructure, development, support) to manage scalability and flexibility. Your experience -Strong experience managing Cloud resources. -Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). -Experience managing resources within a VMware infrastructure. -Excellent analytical, communication and stakeholder management skills. -Strong problem-solving capabilities delivering effective solutions based on business priority. -Experience working within cross-functional teams in a complex technical environment. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.