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ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. It provides a framework for delivering high-quality IT services.
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ServiceNow Technical Support - London
Job Description ServiceNow Technical Support - London We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level);- 2.5 to 3 years of ServiceNow relevant experience. Job Description : • Service now Implementation Specialist & Admin • Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional ) ) • Good Communication and presentation skills, Client handling. • Java Scripting knowledge and hands on experience on it. • Hands-on with ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows. • Hands-on design, development and deployment experience with the Service-now platform. • Hands-on migrating data from different tools into ServiceNow. • Hands-on to SNow Integration • Good at creating required information for Reporting and Dashboards • Knowledge of ITIL methodologies and processes. Technical Expertise : • Creation of script based Assignment and Approval rule. • Creation of Business Rule, UI Action by using Glide script. • Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called. • Creation of custom related list. • Creation of Access Control List with the help of Scripting. • Creation of Script based UI Policy and Client Script. • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate • Querying the table by using Glide Record • Referencing Glide List • Debugging script • Creating and customizing UI and pages using Jelly • Working with complex Log Files. • Render forms, lists, UI Pages, and many other things in SXX XX XX XX XX with the help of Jelly • Designing of Macros and Formatters. • User Administration • Web Service Integration • User Interface Level Integration • MID Server Integration • Use of Import Sets for data loading from external file or database to the XX XX XX XX XX Knowledge of ITIL V3 processes This is a 3 month contract based in Central London. Please forward your CV in Word format.
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