Find your next tech and IT Job or contract Service Delivery Manager

Service Delivery Manager Position Description Put yourself at the centre of the digital revolution, working alongside highly talented to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid role with 3 to 4 days per week required on-site at our client location in Northern Ireland. Your future duties and responsibilities As a Service Delivery Manager you will take full ownership for the successful delivery of a complex and wide-ranging service contract, or a portfolio of contracts. You will be accountable for all IT and related services provided by CGI to our Clients and responsible for the full service lifecycle including internal and external service support and service delivery. Your future duties and responsibilities • Successfully delivering one or more service contracts, ensuring that SLAs are met consistently. • Establishing - or maintaining and improving an existing service delivery plan, including budgeting and resourcing. • Reporting in an accurate and timely manner on contract and financial status internally and externally in accordance with standards. • Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met. • Working effectively across more than one supply channels (eg internal, client, 3rd party suppliers and partners). • Leading and managing team members, including both dedicated and shared-service resources. • Manage the client relationship • Contribute to securing additional business • Planning, scheduling, monitoring and reporting against service delivery and financial objectives. Required qualifications to be successful in this role We're looking for a range of the following: Client relationship management experience: • Experience of client relationship management • Experience of Customer Engagement Project Management Influencing skills: • Proven ability to build rapport, build consensus, set and manage clear expectations with team members and client stakeholders. • Ability to work with clients and internal teams to listen, understand requirements, prioritize issues and proactively communicate in a dynamic, fast-paced environment. • Ability to work independently, take ownership and drive solutions for the clients. • Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations. • Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC). Technical Background: • Experience in IT related field. • Experience working with technical project teams, liaising with other teams or departments to deliver technical initiatives. • Strong understanding of IT outsourcing, technical infrastructures and networking preferred. Ideally you will have experience of working within hosting and legacy systems for the initial piece of work. • Ideally you will have experience of working within hosting and legacy systems for the initial piece of work. Professional Skillset: • Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative. • Experience making decisions quickly in difficult situations. Ability to take responsibility/ ownership for decisions, seeking advice where appropriate. • Time and Financial management, attention to detail, expectation setting and organizational skills to provide solid service management. Ability to work on own initiatives with minimal management supervision. • Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress). • Intermediate user of Microsoft Word, Excel, PowerPoint, Project and Visio. • Ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size. #LI-JW1 Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence, and configuration management activities. • Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful in this role • IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Project management qualification (minimum foundation level) and practical experience (agile or waterfall). • Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio. • Demonstrated ability in managing continuous service improvement processes. • Strong collaborative skills with experience in peer leadership and upward management. Desired Competencies: • Experience or qualification in configuration, licence, and obsolescence management. • Background in a military or civil service client environment. • Proficient written and verbal communication skills with a focus on clarity, brevity, and relevance. #LI-UKA Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Job title: ERP Service Owner Location: Warton. We offer a range of hybrid and flexible working arrangements. Please speak to your recruiter about the options for this particular role Salary: £66,500+ depending on skills and experience What you'll be doing: As ERP Service Owner you will be a member of the ERP management team leading and owning production support activities and responsibilities Spearhead continuous improvement initiatives within ERP application services, focusing on enhancing efficiency, user experience, and overall service delivery Manage and optimise the performance ERP applications, with a focus on providing excellent application services that span multiple geographiocal locations Lead a team of IT professionals, with focused specialisms, to ensure effective support and continuous improvement of ERP applications Collaborate closely with Air functional teams to align application services with evolving business requirements Develop and implement IT service strategies to enhance the efficiency and effectiveness of ERP application services Ensure compliance with security standards and implement measures to safeguard data Provide technical guidance and support to end-users, troubleshooting issues, and implementing solutions Maintain hosting capabilities that underpin the delivery of application services Highlight obsolescence relating to ERP, Hosting and Software and advise on the remediation Your skills and experiences: Technical proficiency in ERP applications and related technologies Strong leadership and team management skills Effective communication and collaboration abilities Analytical mind-set with a focus on continuous improvement Knowledge of security best practices in the context of engineering applications Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The team: In the role you will Lead the operational management of the ERP applications used within the Air Sector. This encompasses overseeing performance, optimising application functionality, highlighting and addressing obsolescence, and providing strategic direction for application-related services provided out of the ERP Product Group. Responsible for a team of circa 15 - 30 individuals. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 2 nd June 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-RB1 #LI-Hybrid