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What you need to know about CRM

CRM (Customer Relationship Management) refers to a set of strategies, processes, and technological tools designed to manage customer interactions and data throughout their journey. The main objective of a CRM is to improve customer relationships, build customer loyalty, and drive sales growth. CRM software, such as Salesforce, HubSpot, or Microsoft Dynamics, centralizes customer information, facilitating lead tracking, opportunity management, and communication personalization. They also enable the automation of certain tasks, such as sending marketing emails, and generate reports to analyze performance. CRM is essential for companies seeking to improve their customer knowledge, optimize their business processes, and enhance their customer experience through proactive, data-driven management.

131 results
Contractor

Contractor jobSenior MS Dynamics Developer – Victoria London

Nexus Jobs Limited
Published on

£250-400
Victoria, England, United Kingdom
Senior MS Dynamics Developer – Victoria London Our Client is an international company looking to recruit a Senior MS Dynamics developer. You will have at least 5 years proven track record of working and developing with MS Dynamics. You will have the following skills: MS Dynamics CRM Online 2016 Update 1 within the Cloud · MS Dynamics CRM Online 2016 Update 1 within the Cloud · , C# hands-on experience. Should able to write .Net interfaces (Web services, WCF services) around Dynamics CRM system so that same can be used in other systems. · Support for the IIDV business likely to be assisting within any issues/possible bug fixing/potential development opportunities · Support the application post go-live during system setting and fix applications issues not necessarily related to code · Assisting with architecting the Dynamics CRM system, related customizations, portals, and reports to model the client's organizational process · Advising customers on best practices for CRM, development or integration processes · Writing technical specifications for planned work · Creating data migration and integration mappings · Installing CRM and its related components such as Scribe. · Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface · Guiding projects along through daily communications with the customer · Resolving technical issues · Regularly communicating with the customer on the status of the issue resolution · Participating in the design and architecture sessions Rate is negotiable. This is a 6 month contract based in Victoria London. Please send your CV to us in Word format along with daily rate and availability.
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Contractor

Contractor jobChef de Projet IT & AMOA/Tech Data

SQLI
Published on
CoreData

6 months
400-600 €
Ile-de-France, France
Hello, Pour le compte de l'un de mes clients dans le secteur d'immobilier, je suis à la recherche d'un Chef de Projet IT & AMOA/Tech Data Contexte : Rattaché(e) au Responsable IT Data & CRM, le/la Chef de Projet a pour mission de devenir le relais opérationnel entre les équipes techniques (Data Engineering, Data Analytics, Développement, Produits) & les équipes Business. L'objectif du poste est de libérer du temps au responsable de l'équipe et les équipes opérationnelles IT, d'organiser et d'orchestrer les demandes, et de garantir une exécution fluide et de qualité sur les projets Data & CRM. Missions principales : Coordination & Pilotage des projets Data : • Assurer le pilotage opérationnel des projets Data & CRM (planning, suivi des actions, risques, statut). • Préparer en amont avec les équipes busines et en particulier Data, et coanimer les cérémonies Agile : préparation des sprints, cadrage, grooming, etc. • Prioriser les demandes en collaboration avec les équipes internes et les parties prenantes métier. • Garantir la bonne circulation de l'information entre les équipes business et techniques. AMOA – Cadrage & Accompagnement Métier : • Accompagner les équipes métier dans l'expression et la formalisation de leurs besoins. • Structurer et rédiger ou faire rédiger les User Stories, spécifications fonctionnelles et cas d'usage. • Vulgariser les problématiques techniques et aider les métiers à comprendre les impacts, contraintes et enjeux liés aux données. • Conduire des ateliers métiers pour affiner les objectifs, besoins et scénarios d'usage. Interface entre "tech" et "métier" : • Traduire les besoins métier en contraintes techniques claires et actionnables. • Expliquer les problématiques techniques de manière pédagogique aux non-techniciens. • Suivre et valider les développements avec les Data Engineers, Analysts et développeurs. Suivi de la qualité & amélioration continue : • S'assurer de la bonne qualité fonctionnelle et technique des livraisons. • Identifier les optimisations possibles sur les processus, outils et workflows. • Proposer des solutions innovantes, refuser le statu quo et challenger les pratiques existantes.
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Permanent

Job VacancyData Analyst (F/H)

█ █ █ ██ █ █
Published on
BigQuery
Python
SQL

Malakoff, Ile-de-France

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Contract roles and jobs for CRM

Application Administrator (ERP, CRM, HRIS software...)

The Application Administrator (ERP software, CRM, HRMS, etc.) manages and administers CRM systems, ensuring their configuration, maintenance, and optimization to meet the company's needs.

ERP Consultant (MS Dynamics, Oracle, Sage, SAP...)

The ERP Consultant (MS Dynamics, Oracle, Sage, SAP, etc.) specializes in integrating and customizing CRM solutions like Microsoft Dynamics to improve customer relationship management within the company.

Functional / Business Consultant (E-commerce, HR, Finance, Supply Chain, BPM, Procurement...)

The Functional Consultant (e-commerce, HR, finance, supply chain, BPM, purchasing, etc.) helps businesses select, configure, and optimize CRM solutions to improve customer interaction and data management.

Application Manager / Administrator

The Application Manager supervises the use of CRM applications within the company, ensuring their proper functioning and alignment with evolving business needs.

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