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What you need to know about CRM

CRM (Customer Relationship Management) refers to a set of strategies, processes, and technological tools designed to manage customer interactions and data throughout their journey. The main objective of a CRM is to improve customer relationships, build customer loyalty, and drive sales growth. CRM software, such as Salesforce, HubSpot, or Microsoft Dynamics, centralizes customer information, facilitating lead tracking, opportunity management, and communication personalization. They also enable the automation of certain tasks, such as sending marketing emails, and generate reports to analyze performance. CRM is essential for companies seeking to improve their customer knowledge, optimize their business processes, and enhance their customer experience through proactive, data-driven management.

130 results
Permanent

Job VacancyDéveloppeur Typescript H/F

JEMS
Published on

40k-50k €
Annecy, Auvergne-Rhône-Alpes
Nous recherchons un développeur principalement backend microservices expérimenté pour rejoindre une équipe en pleine structuration, dans un environnement technique 100% serverless AWS. • Développer, modifier et maintenir les microservices qui gèrent la donnée client CRM • Concevoir et faire évoluer les interfaces (API REST) entre le CRM et les systèmes consommateurs/producteurs de données client • Garantir la qualité, l'intégrité et la cohérence de la donnée client à travers les différents flux • Participer à la migration de fonctions historiques actuellement portées par une base Oracle vers des architectures serverless (AWS Lambda, AWS Glue), gestion de la rétention GDPR, calcul de la qualité de données... • Contribuer à la synchronisation des données entre le CRM (master) et les systèmes tiers, notamment dans le cadre de la migration e-commerce vers Shopify • Dévelopement Front End ponctuel pour des besoins de console d'administration/monitoring interne • Documenter les développements, les flux et les choix techniques • Travailler en environnement Agile (PI planning, cérémonies SAFe/Scrum) Stack technique : • TypeScript et Node.js • AWS serverless : Lambda, DynamoDB (NoSQL) • API REST, JSON • AWS Glue, scripts d'ETL/migration de données Outils et méthodes : • Git (versioning, branches, pull requests) • CI/CD via Gitlab et release management • Jira, Confluence Référence de l'offre : btt6o3wzj4
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Contract roles and jobs for CRM

Application Administrator (ERP, CRM, HRIS software...)

The Application Administrator (ERP software, CRM, HRMS, etc.) manages and administers CRM systems, ensuring their configuration, maintenance, and optimization to meet the company's needs.

ERP Consultant (MS Dynamics, Oracle, Sage, SAP...)

The ERP Consultant (MS Dynamics, Oracle, Sage, SAP, etc.) specializes in integrating and customizing CRM solutions like Microsoft Dynamics to improve customer relationship management within the company.

Functional / Business Consultant (E-commerce, HR, Finance, Supply Chain, BPM, Procurement...)

The Functional Consultant (e-commerce, HR, finance, supply chain, BPM, purchasing, etc.) helps businesses select, configure, and optimize CRM solutions to improve customer interaction and data management.

Application Manager / Administrator

The Application Manager supervises the use of CRM applications within the company, ensuring their proper functioning and alignment with evolving business needs.

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