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Project Manager with strong ServiceNow experiences - must hold DV clearance Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

- Lead the architecture, design and assurance of Fortinet SD-WAN solution - Produce, review and maintain HLDs, LLDs and associated technical documentation in line with customer architecture standards - Define and govern network patterns, reference architectures, and configuration baselines for routing, switching, segmentation and security - Ensure solutions meet security, compliance, performance and availability requirements - Support ITHC and penetration test remediation across network and security components - Oversee integration and assurance of network logging and visibility into SIEM/SOC platform - Guide Engineering, SOC and Operations teams in implementing architectural direction and resolving complex technical issues - Provide structured updates, design decisions, risks and progress reports to internal and external stakeholders - Minimum 4 days per week on-site (Farnborough) for the duration of the engagement - Deliver fully assured and validated network architectures that achieve formal customer sign off - Demonstrate alignment with operational teams, ensuring designs support operational workflows and service delivery - UK National - SC clearance Strong knowledge of Fortinet technologies, including: - FortiGate NGFW & SD WAN - IPSec/ADVPN - Routing protocols (BGP/OSPF) - ZTNA, segmentation, security profiles - Hands on experience producing HLDs/LLDs and technical governance packs - Enterprise network architecture and secure configuration principles - Monitoring, logging, and SIEM integration - Experience with system, network and security testing is desirable Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Role: Data Migration Engineer Duration : 6 months initial contract IR35 Status : Outside IR35 location : 2-3 days in Bath , rest if working from home Clearance needed : SC Level The role is for a Data Migration Engineer to work within an Application Management team. The work supports a new healthcare platform. The objectives and outputs from the role include the following: The role is to provide Data Engineering support for InterSystems HealthShare (HFS) components including the EMPI (enterprise master patient index), HPD (healthcare provider directory), Portal and Data Quality reports, and any other related project components added during this period. * Assist with the implementation of the data migration pipeline for a Health Record based on InterSystems IRIS. This will include design, development, testing, and monitoring. * Configuration, deployment, and testing of the supporting infrastructure and environments required for data migration, including populating and making available a terminology server, agreeing firewall rules, and implementing ETL and analysis tooling based on the Cloud Azure platform. * Creation and maintenance of data mappings and transformation logic for the data migration pipelines, ensuring alignment with the target data model and business rules. This will include analysis and implementation of clinical terminology mappings, the segregation of data into multiple migration targets, and the redaction of sensitive data. * Handling coded clinical data including SMOMED / Local code mapping * Develop staging-layer pipelines in IRIS * Configure and optimise extraction and ingestion processes across heterogeneous clinical source systems and target environments (e.g., InterSystems IRIS/HealthShare) * Tune performance for high-volume patient data and ensure resilient batch orchestration and environment promotion practices Key Strengths: * Analytical/problem solving skills. * Team working, personal networking skills. * Able to influence stakeholders. * Adaptable, self-motivated and with an ability to quickly understand technical concepts. * Able to identify and develop database improvements. * Work under pressure while remaining decisive. * Able to communicate all needs, instructions and decisions clearly. Previous experience and skillset: * Demonstrable knowledge Data Migration and Data modelling * Experience of ETL Development (Clinical Coded Data / InterSystems IRIS-HealthShare) Design * Required - experience of development in InterSystems HealthShare and HealthConnect with a strong understanding of EMPI, PD, Integration engine and IRIS. * Preferable - experience of development with Azure, Microsoft .Net, Ansible, Terraform * Ability to work in an Agile way as part of an Agile team. * Nice to have - experience of Jira and/or Azure DevOps. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

* EPCI Bid Support for Indonesian Project. * Providing inputs to the Project Execution Strategy * Support the development of ITB and supporting documentation * Support bid evaluations and clarifications * Development of the construction execution plan for EPC Phase * Providing input in the development of the project schedule * Conduct site and yard visits (Asia) * The position may also require frequent visits to Jakarta Engineering home office * Review site plans for execution phases of the project * Participate in project constructability workshop(s) * Participate in project risk and Lessons Learnt reviews * Provide construction input to the various engineering disciplines * Previous EPC and FEED LNG experience in a similar role is essential. * Min 20 years experience. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

A Lead Business Analyst will have a good understanding of strategic arenas, leading large/complex projects. Strong people management, mentoring and coaching skills. Able to develop best practice and assist with communities of practice. Ensuring outcomes are aligned to service vision/ business strategy by connecting the current/future business models whilst delivering future business architecture strategy. Support and inform iteration, evolution and optimisation. Strong stakeholder management skills, forming strategic relationships with senior stakeholders. Challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve outcomes. Lead effective communications to support design, build and delivery teams which meet user needs and business objectives. Job summary As Lead Business Analyst, you’ll play a key role in this multi‑disciplinary team, shaping our early project lifecycle and benefits approach. The team identifies new opportunities, defines and delivers benefits across the project lifecycle and establishing a long‑term, sustainable automation and AI function for the department. You’ll develop tools and processes to support feasibility assessments, manage and track financial benefits throughout delivery, and ensure benefits are realised once solutions go live. You’ll also help build wider understanding of benefits management and create resources that support business leads outside technology when assessing changes to ways of working. A self‑starter, you’ll be confident managing a diverse range of stakeholders and leading the triage and benefits journey end to end. Main Responsibilities Developing a specialist area and delivering coaching and mentoring to staff within this area to develop their Business Analysis and professional skillset, confidence and strategic thinking. Overseeing the work of other business analysts to ensure work is focused on the right solution to deliver business value. Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs. Planning and leading significant areas of Business Analysis delivery, leading the challenge and driving through to conclusions. Defining, planning and leading Business Analysis delivery on significant assignments. This will include providing recommendation and rationale to programme/project leads to critically shape project scope and to the Principal Business Analyst to accurately and dynamically inform resource planning across the Profession. Advising the business around which metrics to put in place to ensure the product is adding business value and to identify service improvement opportunities. Modelling complex processes/procedures using established techniques with understanding of their purpose and importance. Working with the Head of Role to develop and embed clear and consistent Business Analysis standards, guidance and templates across the Profession.

Our Telecoms client is looking for a Project Manager on a contract basis. This is a 6 months contract initially with potential of extension. This is a hybrid role with 2 days per week in the office in Glasgow. The rate is £275 per day outside IR35. Please note that candidates will have to go through BPSS and be potentially eligible for SC. Delivery of telecoms projects within SPEN Substations, including the creation and maintenance of project plans, resource plans, engineering coordinating resource, procuring kit, coordinating the delivery of kit, managing stakeholder and their expectations, both internally and externally. Managing and coordinating telecommunications projects including: IP Solutions MPLS-TP Solutions PDH/SDH Solutions Civils and Fibre BT Openreach EADs Working cross-functionally with engineering teams (commissioning / design / field / project). LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our client is looking for a Data Scientist/Engineer to work on an initial 6 month Outside IR35 contract. This would be a fully onsite position in Milton Keynes with the potential of hybrid working in the future. Candidates would require an SC Clearance and be prepared to go through a DV Clearance. Key Qualifications * Must have proficient skills working on Large Language Models (LLMs). * Proficiency in evaluating, deploying and using on premise open source technology stacks. * Proficiency in Azure Cognitive Services, which includes Azure Language Service, Azure Text Analytics, Azure Speech Service, and other AI-related offerings. * A good understanding of OpenAI's GPT models and how it integrates with Azure services. This includes knowledge of GPT's capabilities, limitations, and available features. * Strong programming skills in Python for working with Azure services and data manipulation. * Good understanding of databases e.g. Postgres * Proficient knowledge of back-end programming languages like NodeJS, Python and/or Golang * Proficient knowledge on one of front-end technologies like React or Angular * Hands on technical Skills related to Backend development. * Experience with AWS and GCP is an added advantage. * Demonstrated Cluster Management knowledge and experience using platforms including - Kubernetes, Rancher, Helm, Docker * Familiarity with Figma for UI Mockups * Cloud certification at a developer or equivalent level is an added advantage. * Azure AI Certification or equivalent is an added advantage. * Familiarity with Data engineering and Machine learning models * Excellent written and verbal communication skills, flexible and good attitude * Experience working with open-source projects, third-party libraries, SDKs and APIs Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

***SC CLEARED*** Service Designer 6 Month contract initially Based: Remote Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Service Designers to join the team. Key Skills & Experience: Service Designer with extensive experience in the Public Sector, and with Government Digital Services. * lead the service design of end-to-end services that meet user needs and deliver policy intent * lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys * map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies * collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design * design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) * map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' * develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format * facilitate workshops and co-creation sessions with stakeholders and users * align service design with organisational goals, technical constraints, and delivery capabilities * advocate for user-centred and inclusive design practices across the organisation * support the development of service strategies and roadmaps for transformation * track pain points outside of scope of current delivery for future consideration * mentor and guide less senior service designers and contribute to the wider design community * ensure services are designed for scalability, sustainability, and continuous improvement? This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Our client is looking for a Service Designer to work on an initial 3 month Outside IR35 contract. This would be working mainly remote with possible travel required to mainly Newbury, London or Birmingham. Candidates would require an active SC clearance. * A Service High-Level Design (SHLD) document o Update the customer-facing high-level overview of the service solution which can be used in conjunction with the Programme's work-package for designing, building and establishing the Service Model that is compliant with the contract. This can be used to gain customer approval for the design. * RACI model o Provides a high-level overview of the activities involved in the build and run phases, and identifies while roles are responsible, accountable, consulted and informed throughout. o This is generally included as an artefact linked to the SHLD. * Requirements Traceability Matrix (RTM) o The RTM provides a structure to collate the customer requirements (whether directly provided or derived) and ability to track compliance. o It ensures that all requirements have been addressed by one or more aspects of the design. o The RTM allows you to feel confident your solution meets the requirements and demonstrate this to the customer and stakeholders. o Ensures that requirements are captured and can be tested. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Product Manager / Product Lead - Data Platform Implementation 3‑month contract Hybrid: 2-3 days onsite, commutable from London Outside IR35 A university is looking for an experienced Product Manager or Product Lead to drive the implementation of a new data platform. This role will play a key part in helping the university explore, evaluate, and select the most suitable technology for their future data ecosystem. You will lead the end‑to‑end product process, advising on best‑fit solutions, guiding internal teams through the decision‑making journey, and ensuring that recommendations align with both technical requirements and strategic objectives. The ideal candidate will have strong experience in product management, working closely with a range of stakeholders, gathering requirements, presenting options, and managing expectations throughout the process. You must be comfortable shaping product vision, influencing senior stakeholders, and supporting the organisation through a period of change. Key responsibilities * Lead the product discovery and selection process for a new data platform * Work with internal stakeholders to understand requirements and strategic goals * Research, assess, and present suitable technology options * Provide clear recommendations based on business needs, feasibility, and long‑term value * Support the university through the implementation journey * Act as the bridge between technical teams, leadership, and end users Key experience * Proven background as a Product Manager or Product Lead * Experience delivering data platform or large‑scale technology projects * Ability to work with diverse stakeholder groups across technical and non‑technical teams * Strong communication and presentation skills * Ability to advise, influence, and guide decision‑making This is a hybrid role requiring 2-3 days per week onsite, easily commutable from London. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

REQUIRED: MOBILE ARCHITECT DURATION: 6 MONTH INITIAL CONTRACT IR35 STATUS: OUTSIDE LOCATION: FULLY REMOTE WITH VERY OCCASIONAL TRAVEL ROLE SUMMARY The Mobile Technology Architect is responsible for defining, owning, and governing the end-to-end mobile architecture for large-scale enterprise applications. This role spans iOS, Android, backend integration, AWS cloud platforms, security, and CI/CD, ensuring scalable, secure, and high-performing mobile solutions from concept through production. KEY RESPONSIBILITIES * Define and own mobile application architecture across iOS and Android platforms using Swift, SwiftUI, Kotlin, and Java. * Establish and govern architectural patterns such as MVVM, Clean Architecture, and modular design. * Design and validate backend integration patterns with scalable microservices built using Scala, Akka, or Java. * Define API contracts (REST ), error handling, versioning, and backward compatibility strategies. * Architect cloud-native solutions on AWS, including EC2, S3, Lambda, API Gateway, IAM, and networking. * Ensure secure authentication and authorization using OAuth2, OpenID Connect, JWT, and encryption standards. * Lead mobile CI/CD strategy using Bitrise, Jenkins, and GitHub Actions for build, test, and release automation. * Define push notification architecture using Firebase Messaging, including deep links and analytics tagging. * Drive performance, scalability, observability, and resilience across mobile and backend systems. * Lead technical reviews, mentor engineers, and provide architectural governance across teams. * Evaluate new technologies, run POCs, and recommend best-fit solutions in a technology-agnostic manner. * Support App Store and Play Store release strategies, versioning, and rollout controls. SKILLS AND TECHNICAL EXPERTISE * Strong expertise in Android development using Kotlin and Java. * Strong expertise in iOS development using Swift and SwiftUI. * Deep understanding of mobile architecture patterns such as MVVM and Clean Architecture. * Proficiency in designing and integrating backend microservices using Scala, Akka, or Java. * Hands-on experience with AWS cloud services and cloud-native design principles. * Strong knowledge of CI/CD pipelines and automation tools including Bitrise . * Expertise in API design, contract-first development, and system integration. * Strong foundation in application and mobile security best practices. * Experience with Firebase Messaging and mobile analytics. * Familiarity with containerization and orchestration technologies such as Docker and ECS. * Experience with Git-based version control and collaborative development workflows. * Knowledge of observability tools for logging, monitoring, and tracing. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Position : Salesforce Developer Day Rate : 350 GBP/Day (Outside IR35) Duration : 6 Months to Start Location & Travel : London / Manchester / Portsmouth / Glasgow ( Weekly 3 days at Office) Job Description Main purpose of role: * Responsible for designing, developing and implementing high-quality Salesforce solutions that align with strategic objectives and the long-term platform vision. * Acts as a senior technical contributor, providing depth of expertise, strong delivery capability and pragmatic problem-solving across the Salesforce platform. Key responsibilities: * Design and develop robust Salesforce solutions using Apex, Lightning Web Components, integrations and other Salesforce ecosystem technologies, in line with agreed architectural standards. * Deliver business change on the Salesforce platform in alignment with agreed priorities, roadmap and delivery plans. * Produce clear and accurate technical documentation, including design notes, configuration details and deployment considerations. * Support and mentor less experienced developers through pairing, knowledge sharing and informal guidance, without formal line-management responsibility. * Ensure Salesforce support activity is delivered within agreed SLAs, taking ownership of complex or high-impact incidents when required. * Contribute to the impact analysis of Salesforce seasonal releases (Spring, Summer, Winter), identifying potential impacts and supporting adoption of relevant new features. Skill Detail Problem solving * Diagnose and resolve complex Salesforce issues related to performance, scalability, data integrity and user experience. * Monitor solution effectiveness and adoption, identifying improvement opportunities. * Take ownership of difficult technical problems through to resolution. Decision making * Apply Salesforce best practices and established standards when making technical decisions. * Effectively prioritise workload and manage competing demands. * Identify risks early and raise them appropriately to the Lead Salesforce Developer or delivery team. Innovation * Stay current with Salesforce releases and ecosystem enhancements. * Propose practical improvements using automation, declarative features and modern development patterns. Key: * Lead Salesforce Developer * Work in close partnership to implement agreed designs and architectural direction. * Provide feedback, alternative options and technical insight to support sound decision-making * Escalate risks, constraints and technical concerns in a timely and constructive way. * DevOps Direct Team LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

***SC CLEARED*** Incident and Problem Management Analyst 6 Month contract initially + Extensions Based: Hybrid - 1 day onsite p/w in Warrington Rate: £250 - £300 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Incident and Problem Management Analyst to join the team. Key Responsibilities; * Act as a point of contact for all Incidents and Problem Records * Monitor the incidents to ensure that the Service Level Agreement are respected * Identify, initiate, schedule, and conduct incident reviews * Ensure the closure of all resolved and end-user confirmed Incident records * Provide guidance to the Incident Process Coordinators * Set and Chair bridge calls on Incidents, as per process * Possess working knowledge on other ITSM and SIAM processes and help if required * Coordinate with other SIAM, ITSM and Business teams * Working knowledge and Safe and Agile DevOps methodology * Act as a point of contact for all Incidents and Problem Records * Monitor the incidents to ensure that the Service Level Agreement are respected * Identify, initiate, schedule, and conduct incident reviews * Ensure the closure of all resolved and end-user confirmed Incident records * Provide guidance to the Incident Process Coordinators * Deliver & manage high standard communications across Customers and IT to ensure that Issues are dealt with by priority and customer needs, providing regular communications to Customers across the organisation. * Co-ordinate with Service Desk and other teams in the identification of Major/ High Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during these Incidents. * Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, departments, hardware types etc. as instructed * Experience with Knowledge in SLA Measurement, Reporting and Major Incident Management * Owning delivery to ensure the BAU deliverables are met with required Turn Around Time with required Quality * Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. * Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems. * Call and chair Problem Review meetings following priority Incidents; issue a written Postmortem report to IT management; ensure Problem actions are completed in a timely manner. * Customer Interface: delivering & managing high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organisation. * Co-ordinate with Service Desk and Incident coordinator in the identification of priority Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. * Hold regular meetings with IT support groups to review recurring Problems and press for final resolutions - or escalate; produce 'Escalation Reports' on recurring issues and issues not being resolved. Key Skills & Experience: 1. Must be ITIL certified or demonstrate strong knowledge - Essential. 2. Responsible to meet Process SLAs and KPIs - Essential. 3. Possess excellent soft skills, verbal and written communication skills - Essential. 4. Ability to participate and lead, when needed, project meetings with the customer - Essential. 5. Demonstrable customer management / service skills/ proactivity 6. Experience of working within a busy first level service desk environment in Incident and Problem management role 7. Very good understanding and awareness of the ITIL Incident management process and procedures 8. Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., 9. Decision maker with an operational viewpoint 10. Available to support on-call outside of business hours 11. Work with onsite & Offshore Team This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.