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Permanent

Job Vacancy
User Researcher

Published on

Widecombe-in-the-Moor, England, United Kingdom
At CGI, we’re transforming how people interact with digital services that truly make a difference. As a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.
Fixed term

Job Vacancy
User Researcher

Published on

180 months
England, United Kingdom
**REQUIRES SC CLEARANCE, INSIDE IR35** - For intermediate / senior 6+ years experience in UR roles - Genuine user/customer engagement experience (could be industry like market research, field research) - Public Sector experience as user researcher is important, as would experience of taking digital services through GDS assessments - taking a service from Discovery, Alpha, Beta and into Live - Empathetic, human-centred design led thinker (vs. requirements/business analyses type user engagement) - Evidence of working in multidisciplinary team and working with Product Managers, Content Designers, Interaction Designers Analysis and synthesis. You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions. Inclusive research. You understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services. Research skills. You understand and have experience of a range of user research methods. You can choose appropriate methods for different stages of the product life cycle and situations. You know how to apply methods correctly. Society and technology. You understand the social and technological context for government services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for government services. Strategic insight. You understand organisational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and proposition. Technical understanding. You demonstrate knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a multidisciplinary team. User-centred and agile practices. You understand user-centred design practices and know how to embed them into an agile workflow to deliver timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Lead Interaction Designer - DBT - G7

Published on
Design

£62k-82k
United Kingdom
Hybrid
Main responsibilities You will: Develop user-centred design patterns and services based on user needs. Create and iterate prototypes to test and communicate ideas effectively. Collaborate with user researchers and front-end developers to bring concepts to life. Explain design decisions to both technical and non-technical audiences, influenced by user research. Embrace constructive feedback and provide valuable reviews of others' work. Ensure design consistency within the team and across . Integrate accessibility and usability from the start, adhering to web standards and GDS/ principles and advocating for inclusive design, ensuring accessibility for all users, including those with non-digital needs. Consistently advocate for user centred design across an organisation and promote across government organisations to adopt user-centred practices.
Contractor

Contractor job
UX Researcher

Published on

12 months
£375-400
M6 7WQ, Salford, England, United Kingdom
Hybrid
UX Researcher 12 Month contract initially Based: Hybrid - Remote/2 days p/w onsite in Manchester Rate: Up to £400 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Researcher to join the team. The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. Key Responsibilities: As a UX Researcher you will be accountable for: ? Managing the UX research team and assume responsibility for outputs/deliverables ? Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes ? Ownership of the SME Customer Research Panel - recruitment, engagement and controls ? Designing and conducting usability research both online and in the field and provide recommendations for improvement ? Serve as a member of a team that acts as a 'repository' of research-based usability knowledge ? Work with project Stakeholders and team members to test business requirements using the most appropriate method ? Lead, develop and motivate the UX Research Team ? Determine user needs by conducting in-depth analysis across a range of research practices ? Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers ? Manage and develop other researchers to assure and improve research practice ? Lead moderated user testing and workshops. ? Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate ? Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first ? Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) ? Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements Key Skills & Experience: ? Team member management ? Usability moderating (all types, particularly one-on-one) ? Experimental design ? Test method selection ? Statistical/qualitative/quantitative analysis ? Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: ? Excellent communication and presentation skills, both written and oral ? Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners ? Proven experience of mentorship and management skills ? Proven experience of effective time management of self and others ? Ability to impact assess workload and manage delivery expectations and deadlines appropriately ? Choose appropriate methods and advise on application of research methods to assure best practice ? High level of customer focus and understanding of customer needs ? Experienced in usability test moderating (all types, particularly one-on-one) ? Participant recruiting/screener creation ? Proven experience of managing, executing and analysing usability test sessions ? Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services ? Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change ? Precise and high attention to detail ? Be passionate about uses of information architecture/usability/accessibility. ? Experience within a research and digital environment. ? Uses strategic insight and aligns user research activities to inform decision making and action. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
User Experience Graduate - 2026

Published on

United Kingdom
At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI , you’ll join a community of graduates who are turning ambition into action and possibility into progress. The Role – User Experience Graduate As a User Experience Graduate you will join CGI on the Graduate programme where you’ll step into a role where creativity and ownership are at the core. You will be joining a User Research and Design team within our Government and Justice business area where you’ll have the opportunity to be part of meaningful projects that matter. Our graduates are trusted with responsibility from day one, contributing to some of the UK’s most exciting industries. CGI is a place where your ideas and solutions are not just welcomed, but essential. You’ll collaborate with colleagues and clients, combining your creativity with our global expertise to develop innovative solutions that solve real-world problems.
Permanent

Job Vacancy
Senior Developer in Test - HM Courts and Tribunals Service - G7

Published on
Java

£58k-71k
United Kingdom
Hybrid
Skills and Experience: Sound knowledge in Java for development of enterprise and public facing applications Strong automation skills at both the service and UI level Experience in working with developers to plan and design automation test frameworks and test suites. Sound knowledge of HTTP, at least one web development framework (for example Spring or Jersey), Angular (React or Vue.js may be considered) and JavaScript Sound knowledge of at least one RDBMS (PostgreSQL or similar), XML and JSON Sound knowledge in a wide range of technologies and libraries used in an enterprise, such as logging and monitoring, ORM, authentication/authorisation, cloud hosting environments, systems integration, source control, package management etc Experience of working with modern tools (docker, k8s, infrastructure as code) and techniques Experience of mentoring, coaching or leading other Developers in Test Experience of performance testing or performance monitoring tools Experience of designing and implementing non-functional tests that will ensure there is coverage of NFRs - specifically performance Strong experience of working with delivery teams using Scrum or Kanban techniques Experience of working closely with the Ops team to help specify test environments Takes an active interest in the testing community via blogs, forums, and conferences You will also want to make a positive impact on the communities we serve You are looking for new technical and leadership challenges You thrive when you work as part of a team You enjoy learning and helping others You hold yourself and others to a high standard You solve problems in a systematic way Key responsibilities: Establish, monitor, and maintain automated testing. Amending, refactoring, and documenting Automation code to build and maintain automated frameworks, and as required leading on these activities. Adhere to internal process and procedures, promoting and advising others which software development testing standards/processes/procedures apply. Improve existing test automation or design more efficient ways of testing. You will look to improve existing test code or design tests that are faster or more comprehensive relative to existing tests. Monitor builds and trends across the teams (i.e., sauce lab fails, performance degradation, security issues etc.) Take a test-driven approach to software development, write complex automation test scripts, and participate in testing. Participate in code reviews of own work and lead code reviews of colleagues' work. Support Infrastructure testing and OAT and DevOps maintenance activities Constantly seek to learn and further develop your skills as required for your role. Monitor changes in the tech stack you use and alert on any major changes affecting our software. Adhere to industry's best practices, produce well-engineered modern products and guide others to do so in a highly competently manner. Plan the testing on sets of related stories and coordinate integration tasks across systems. Contribute to selection of the software development approach (plan-driven, iterative/agile etc.) for projects. Identify process optimisation opportunities with guidance and support activities to improve the testing process. Choose the most appropriate from a variety of methods of prototyping, actively solicit prototypes with others. Support and maintain software as required, including in the live environment. Use modern tools to identify, troubleshoot and fix faults effectively and thoroughly. Package and deploy software built. Some activities may be outside the core office hours (in-line with the organisation's policy for OOH). Translate user stories to a proposed design and develop software to meet user needs. Collaborate with user researchers, represent users internally and champion user research to focus on all users. Define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services. Control and manage service availability to meet the needs of the business in a cost-effective manner. This includes managing the capability, functionality, and sustainability of service components (for example, hardware, software, network resources and software/infrastructure as a service). Design systems characterised by medium levels of risk, impact, and business or technical complexity. Take designs through the required governance. Review designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Identify, record and escalate tech debt and medium-level risks. Define the integration build. Coordinate build activities across systems and undertake and support integration testing activities. Guide and advise others on technical areas of testing, modern development standards and approaches to understand user stories. Coach and mentor more junior colleagues. Lead on and participate in recruitment as required. Participate in and lead on procurement activities as required. Application process: will be used to assess and score your application during the sift, and interview. Experience – As demonstrated in your application form. Technical – Coding task and interview. If successful, you will move on to the interview stage, which will include an extension exercise to the coding task you submit in your Personal Statement Coding Task When submitting your application please complete the following coding task and provide a link to the repository: Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you. Technical – As demonstrated at interview. During the interview, you will be assessed against the Capability Framework. Capability Skill 1: Development process optimisation Capability Skill 2: Information security Capability Skill 3: Modern development standards Capability Skill 4: Programming and build (software engineering) HMCTS Coding Challenge Behaviours – You will be required to provide evidence of the following key behaviours at Level 4. Communicating and Influencing Making Effective Decisions Level of Clearance - To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment: Technical Skills HMCTS Coding Challenge: Please complete the coding task below. In your personal statement, describe your Software developer in Test experience, explain your approach to the task, and provide a link to your code repository Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you.
Permanent
Contractor

Job Vacancy
Senior Product Designer – UX / Figma – B2B Events (H/F)

Published on
Design
Figma
Functional testing

6 months
50k-70k €
400-500 €
Paris, France
Hybrid
CITECH recrute ! 👌 ✨ Vous souhaitez mettre vos talents au service d’un groupe de renom dans le secteur de la culture et du loisir ? Nous avons LA mission qu’il vous faut ! Nous recherchons un(e) Senior Product Designer – UX / Figma – B2B Events (H/F) pour rejoindre la Direction Commerciale, Digitale & Tech et jouer un rôle clé dans la transformation des pratiques commerciales du groupe. 👈 🙌🔽 Vos principales missions seront les suivantes : 🔽🙌 🔸 Concevoir et livrer des maquettes des parcours de réservation de salles de réunion pour des événements B2B. 🔸 Définir et argumenter les choix UX pour assurer une expérience digitale intuitive et multicanale. 🔸 Réaliser des tests utilisateurs pour vérifier et améliorer les parcours. 🔸 Collaborer avec les équipes produit, tech, business, UX content, design system et user research pour garantir l’engagement et l’utilisabilité. 🔸 Participer à la veille UX et design, en intégrant les tendances et bonnes pratiques du marché.
7 results

Contracts

Contractor Permanent

Location

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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