Job Vacancy User Researcher

In this role, you will lead the design and delivery of impactful user research that shapes digital experiences across complex service areas. You’ll work collaboratively with service designers, product teams, and technologists to ensure every decision is rooted in evidence. Your expertise will help CGI’s clients deliver accessible, inclusive, and user-centred services that achieve measurable results.



You’ll also play a key role in growing CGI’s user research capability—mentoring others, building best practice, and championing the value of ethical, trauma-informed, and inclusive research approaches. You’ll be part of a supportive, multidisciplinary environment where creativity, ownership, and collaboration are at the heart of how we work.



Lead & Innovate: Plan, design, and lead user research across the full service lifecycle.

Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours.

Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy.

Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking.

Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology.

Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact.

Required qualifications to be successful in this role

You should bring significant experience leading end-to-end research in complex, multidisciplinary environments, with a strong understanding of user-centred design, accessibility, and ethical research. You’ll combine analytical rigour with storytelling skill, enabling you to influence stakeholders and drive evidence-based decision making.



Proven experience leading user research for digital services with complex user journeys

Strong understanding of GDS and/or NHS design standards and how research supports service assessments

Proficiency in a range of methodologies (e.g. interviews, ethnography, surveys, diary studies, usability testing)

Ability to synthesise findings into clear insights that shape strategy and design

Experience mentoring and developing others within a research or design team

Skilled collaborator with experience in agile delivery environments

Excellent communication, facilitation, and influencing skills



Desirable:

Experience across both public and private sector research

Familiarity with research tools such as Optimal Workshop and UserZoom

Knowledge of experimentation methods, A/B testing, and analytics tools

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.