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Service Operation Manager (H/F) - Lyon - Lyon Rattaché(e) au Service Manager, vous serez le garant de la performance opérationnelle et de la qualité de service pour l'un de nos clients stratégiques basé à Lyon. Vous piloterez les équipes et veillerez au respect des engagements contractuels tout en contribuant à l'amélioration continue. Vos missions principales : Management & Leadership : Encadrer et animer une équipe composée de techniciens et managers. Assurer le suivi RH, le développement des compétences et le recrutement. Pilotage opérationnel : Garantir les moyens nécessaires pour atteindre les objectifs définis dans les contrats de service. Participer aux instances de suivi et de pilotage de l'activité. Élaborer des plans d'action et mettre en place des cellules de crise si nécessaire. Qualité & Performance : Analyser et contrôler la qualité des services délivrés. Contribuer à l'amélioration continue des prestations. Rédiger la roadmap AMC et assurer le suivi financier. Process & Outils : Superviser l'application des bonnes pratiques de la ligne de service. Maîtriser les outils bureautiques, de reporting, de gestion des incidents et de planification. Gérer la partie financière Pilotage de l'application des bonnes pratiques de la ligne de service.

IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.

🚀 I'm Hiring - Freelance: IT Operations Manager 📍Based in Brussel (Hybrid model) I’m excited to share a great opportunity with one of our major clients in the digital services industry. They’re looking for an IT Operations Manager to lead their IT transformation across Europe. 🔍 Role Highlights Lead and mentor an international IT team Oversee infrastructure, operations, and system performance Drive efficiency, security, and best-in-class IT practices Manage vendors and optimize IT budgets 🎯 Ideal Profile 15+ years in IT operations & infrastructure management Strong technical background (systems, networks, cybersecurity) Proven leadership and communication skills Relevant certifications (ITIL, Security+, CCNA) are a plus

Nous recherchons un Responsable Informatique (IT Manager) capable de piloter nos opérations IT au quotidien, d’optimiser nos contrats et services, et de garantir un haut niveau de sécurité et de conformité dans un environnement en pleine évolution. Le rôle combine gestion opérationnelle , gouvernance IT et coordination des équipes applicatives . 🎯 Livrables attendus Inventaire & suivi des contrats IT Supervision opérationnelle du SI Sécurité & conformité (ISO27001, CISSP…) 🛠️ Vos missions Supervision des opérations IT : Gérer les contrats IT (cloud, SOC, support, services managés), piloter les prestataires et optimiser coûts & qualité. Manager les équipes de développement en charge de la maintenance des applications internes. Coordonner la gestion des incidents avec les équipes internes et les fournisseurs externes. Identifier les risques, anticiper les besoins et accompagner les décisions stratégiques IT court/moyen/long terme. Recueillir les besoins métiers, prioriser, et garantir la bonne exécution des actions IT.h

Service Introduction Manager 6 Month contract initially Based: Hybrid - Max 3 days p/w onsite in Nottingham Rate: £500 - £550 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Introduction Manager to join the team. We have an exciting opportunity to work at the heart of a Health and Beauty Retailer * You will be part of a conscientious, efficient, sociable team working together to drive the success of the company's future. * As part of the team, you will contribute to the delivery of services that are often leading-edge. Key Responsibilities: Understand and document a project's impact on service, including designing any new or changing service models including run costs for any new or amended project elements. * To represent the customer when liaising with 3rd parties and partners to ensure robust end-to-end support model is delivered. * To be the service representative within the project team and ensure the project meets the Service Acceptance Criteria and confirm end to end service readiness. * Manage service risks throughout the project lifecycle to ensure there are highlighted correctly through the correct processes, with ownership at each stage understood. * Document the updated service to be handed to Service Management. * To be flexible to meet project requirements by tailoring the SI approach where necessary, utilising the framework accordingly. Key Skills & Experience: * Experience of defining processes based on ITIL frameworks and demonstrate a strong understanding of the full project lifecycle and associated service transition path. * Experience of carrying out Service Design/Transition within different Operating Models. * Developing and owning Service Acceptance Criteria and necessary documentation. * Defining on-going impact and ensuring project impact on base costs are agreed. * Leading negotiations of SLAs and defining the underpinning Service Support processes. * Facilitating agreements & negotiations between 3rd parties and support teams with regards to design of the service. * Managing Service Readiness through to the final decision for project go lives. * Management of Service Risks. Desirable skills/knowledge/experience: * Dynamic and enthusiastic with the ability to communicate at all levels. * Adaptable to challenging situations, having a pragmatic and strategic way of thinking to resolve business issues. * Stakeholder Management including Customer Exec level Stakeholders. * Ideally 5+ years' Service Experience * Ideally 18+ months Service Design/Transition at Management level * Effective Change Management skills * Ability to inspire, lead, manage and motivate a team. * Ability to drive continuous improvement. * Proven track record of working within both Waterfall and Agile delivery methodologies. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Senior Service Assurance Manager (Service Management) 6 Month contract initially Based: Onsite - Castle Donington Rate: £400 - £450 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Senior Service Assurance Manager (Service Management) to join the team. This role will proactively monitor performance levels, identifying trends, risks and issues and will work collaboratively with the relevant Tribe leaders and its members to develop Insights, establishing root causes, and planning and tracking the implementation of required improvement initiatives and interventions. The Senior Service Assurance Manager is accountable for the performance achieved by the assigned Tribe(s) and will be able to demonstrate the increased performance and maturity over time. Key Responsibilities: The Senor Service Assurance Manager is a key role within Digital and Technology responsible for Service Management delivery assurance across their assigned D&T product, platform or infrastructure Tribe(s). Assigned to and embedded within the D&T Tribes your will provide the primary link between Service Management practices and Tribe members; this role ensures that Service Management practices are fully embedded, complied with and that the IT Services provided by the Tribe(s) are meeting the Service Levels required by the Business operations and it Stores. As an ambassador for Service Management, you will promote ITIL4, DevOps, and SecOps as complimentary frameworks, working with the various product and platform owners, squad leaders and their teams to support them to effectively balance velocity and throughput needs with the standardisation and risk reduction and operational stability achieved through adherence to the Service Management Practices. * Manage overall Tech services across the Distribution Centre * Managing overall change management, problem management and incident management * Communication with Senior stakeholders in business and technology teams * Working closely with Product and Engineering teams to ensure stability across the distribution centre * Managing IT support teams * Driving service level performances and reporting Key Skills & Experience: * Experience in Service Management * Experience in managing major incidents, problem management * Preferable experience in Logistics and Retail industry This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Reporting to the Infrastructure Operations Manager you will share responsibility for infrastructure solutions/systems across a range of technologies. You will collaborate with teams across the organisation to design and support new solutions. For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme – 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties Key Responsibilities of this role deployment, configuration, monitoring, and second- and third-line support of a wide range of infrastructure services, including Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Azure AD), on-premises Active Directory, virtualisation platforms (VMware), and backup solutions such as Commvault, Cohesity, and Druva. managing monthly server patching, endpoint protection, and legacy on-premises technologies including SAN and physical servers. managing DNS, certificates, and domains. support basic Linux administration liaise with third-party vendors to ensure service quality lead on implementing cybersecurity standards and email security protocols such as DKIM/DMARC

Contexte Garantir une expérience client fluide et performante grâce à l’intégration des technologies et à l’expertise des équipes. Le périmètre inclut les sites e-commerce, l’application mobile, une marketplace et un site de seconde main, en France et à l’international. Objectif du poste Assurer la qualité de service et la performance opérationnelle des systèmes en pilotant une équipe d’ingénieurs support, en collaboration avec les équipes de développement et les métiers. Responsabilités principales Organiser et prioriser les activités RUN : supervision des alertes, incidents et problèmes. Être le point de référence pour les diagnostics, impacts et résolutions des incidents. Piloter et accompagner l’équipe OPS sur les aspects techniques et fonctionnels . Collaborer avec les équipes de développement pour intégrer les activités RUN et anticiper les impacts en production. Rédiger et maintenir la documentation : procédures, REX, guides de résolution, etc. Mettre en place et standardiser les pratiques OPS et la qualité de service, en suivant les KPIs et en proposant des améliorations. Évangéliser la culture de la qualité de service auprès des équipes métiers et techniques. Intervenir dans l’analyse et la résolution des incidents majeurs, en coordonnant les ressources et la communication associée. Assurer le rôle de relais opérationnel du Service Manager. Challenges à relever Garantir une qualité de service optimale pour les clients et les collaborateurs internes. Maintenir un haut niveau de réactivité face aux incidents et alertes. Anticiper les risques et améliorer la fiabilité des plateformes en production. Coordonner efficacement avec les équipes de développement pour intégrer les contraintes RUN dès la phase Build. Standardiser, automatiser et optimiser les pratiques OPS pour gagner en efficacité, robustesse et résilience. Promouvoir la culture qualité et fiabilité auprès des équipes métiers et techniques. Participer activement aux situations de crise. Enjeux & bénéfices Contribuer à la vision et la transformation de l’entreprise. Jouer un rôle clé dans la fiabilité des systèmes et l’expérience client. Développer ses compétences en leadership , gestion des incidents et culture DevOps. Collaborer avec des équipes transverses (OPS, Dev, Métiers, Sécurité). Bénéficier d’une liberté d’action et pouvoir proposer des améliorations impactantes.

Chaque moment compte. Surtout ceux que vous vivez à fond. Bienvenue chez Consort Group. Consort Group, accompagne depuis plus de 30 ans les entreprises dans la valorisation de leurs données et infrastructures. Elle s'appuie sur deux leaders, Consortis et Consortia, et place l’humain et la responsabilité sociétale au cœur de ses valeurs. C’est votre future équipe Les équipes de Consortis, sont au cœur des enjeux actuels de Cybersécurité, Virtualisation & Cloud, Systèmes, Réseaux et Télécom, ainsi que sur les environnements Digital Workplace. Les compétences RPA et DevOps viennent renforcer ces offres pour accélérer l’agilité et l’efficacité opérationnelle des services délivrés. Expert Devops H/F C’est votre m ission Vous êtes passionné·e par la conteneurisation , les plateformes Kubernetes et l’ Infrastructure as Code ? Ce poste est fait pour vous. En tant qu’ Expert devops , vous êtes responsable du déploiement , de l’ automatisation et de la fiabilisation des plateformes conteneurisées au cœur des systèmes critiques : Côté build : Déployer et configurer des clusters Kubernetes / OpenShift (dont environnements airgap ) Concevoir et optimiser des pipelines CI/CD (GitLab CI, GitOps) Mettre en place les bonnes pratiques de sécurité des images et des pipelines (Trivy, Grype, Syft, Checkov) Automatiser les infrastructures via Terraform et Ansible Participer à la formalisation et l’évolution des standards d’exploitation Intégrer les workloads applicatifs sur les plateformes conteneurisées Côté run : Assurer le troubleshooting avancé sur Kubernetes / OpenShift Maintenir les workloads applicatifs et garantir la stabilité des clusters Surveiller, analyser et optimiser les plateformes (logs, performances, sécurité) Administrer les outils de l’écosystème : Gitlab, ArgoCD, Artifactory, Vault Contribuer à la documentation technique et aux retours d’expérience Collaborer avec les équipes projets pour les accompagner sur les bonnes pratiques DevOps C’est votre parcours Vous avez au moins 8 ans d’expérience dans des environnements DevOps exigeants. Vous aimez construire, automatiser et industrialiser sans jamais cesser d’innover. Vous cherchez un cadre où vos idées comptent et où la technique s’allie au collectif.. C’est votre expertise : Maîtrise de Kubernetes / Openshift (déploiement, exploitation, troubleshooting) Chaînes CI/CD & GitOps : GitLab CI, ArgoCD, Kaniko Sécurité : Trivy, Grype, Syft, Checkov IaC & automation : Ansible, Terraform Virtualisation & réseau : VMware vSphere , NSX , BigIP F5 Stockage objet : S3, MinIO Systèmes Linux / Red Hat C’est votre manière de faire équipe : Esprit d’analyse et sens du détail technique Communication claire et goût pour la transmission Proactivité et capacité à travailler en autonomie Curiosité, adaptation et volonté de faire avancer le collectif Rigueur, sens du service et culture DevOps C’est notre engagement Chez Consort Group, vous êtes un·e expert·e qu’on accompagne pour que chaque mission devienne une étape qui compte. Un onboarding attentif et humain Une vraie proximité managériale Des formations accessibles en continu Des engagements concrets : inclusion, égalité, solidarité Le programme Move Up x United Heroes pour bouger et respirer Un package RH complet : mutuelle, carte TR, CSE, prévoyance Une culture du feedback et des projets qui font sens C’est clair Le process de recrutement : Un premier échange téléphonique avec notre team recrutement Un entretien RH ainsi qu’un échange métier avec un.e ingénieur.e d’affaires Un test ou un échange technique avec un.e de nos expert.es Un dernier point avec votre futur.e manager ou responsable de mission Et si on se reconnaît : on démarre ensemble C’est bon à savoir Lieu : Noisy Le Grand Contrat : CDI Télétravail : Hybride Salaire : De 55 K€ à 65 K€ brut annuel Famille métier : DevOps / Conteneurisation / Systèmes Ce que vous ferez ici, vous ne le ferez nulle part ailleurs. Ce moment, c’est le vôtre.

Missions principales : Assurer la gestion complète du cycle de vie des releases SAP, depuis la planification jusqu’à la mise en production. Coordonner les équipes projets, produits et techniques afin de garantir des livraisons fiables, ponctuelles et sans perturbation pour les opérations métiers. Administrer le backlog des demandes approuvées, définir le périmètre fonctionnel de chaque release et anticiper les interdépendances. Superviser les phases de test, les plans de non-régression et la disponibilité des environnements techniques. Planifier et piloter les activités de cutover ainsi que le support post-mise en production. Mettre en œuvre une gestion cohérente et centralisée des changements via les outils CHARM et Cloud ALM. Maintenir à jour la documentation opérationnelle et la base de connaissances.

IT Operations Platforms and Security Lead In summary the Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk – ideally from within the banking or insurance sector. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current transformation activities and team size, the role requires the functional capability and proficiency to technically augment the team capabilities (when required) and have a detailed knowledge of technical IT support roles/services as a requirement, across multiple technical areas. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. The Client is a financial organisation based in the City of London. This is a hybrid position with 3 days in the office. Must have a Bachelor’s degree in IT or similar. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications Previous experience in project management, preferably within the banking or financial services industry Strong understanding of digital banking operations and Artificial Intelligence AI technologies Proven track record of successfully delivering complex projects on time and within budget Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams Strong problem-solving and decision-making abilities Knowledge of agile project management methodologies Experience with data analysis and reporting Ability to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management Risk Assessment : AI can analyze market trends and economic indicators to provide early warnings about potential risks. Compliance Monitoring : Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency Process Automation : Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. Workflow Optimization : AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy Assessment : Evaluate the current state of digital banking operations and identify areas where AI can add value. Pilot Projects : Start with pilot projects to test AI applications in a controlled environment. Scalability : Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. Employee Training : Train staff on AI tools and their applications to ensure seamless integration. Continuous Improvement : Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations Data Quality : Ensure high-quality data for accurate AI predictions and analysis. Regulatory Compliance : Stay compliant with financial regulations while implementing AI solutions. Customer Trust : Maintain transparency in AI-driven decisions to build and maintain customer trust. Integration : Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

*INSIDE IR35* *2-3 DAYS HYBRID WORKING* Role Description: * Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. * Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: * Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Collaboration: * Work closely with application support teams to resolve escalated issues and implement fixes for production systems. * Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. * Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution. Problem Management: * Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. * Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: * Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. * Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: * Enhance support processes, tools, and documentation to improve operational efficiency and response times. * Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: * Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. * Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: * Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. * Ensure team readiness for on-call support and efficient incident handling. To be successful in the role, you should meet the following requirements: * Minimum of 8 years of experience in IT production support. * Proven experience supporting complex banking applications in a global banking environment. * Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. * Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. * Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. * Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real-time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non-technical stakeholders, including bank operations and compliance teams. * Additional Requirements: Willingness to participate in on-call rotations for critical incident support. Ability to work across time zones to coordinate with global and regional teams. Strong understanding of banking systems and compliance with local and global regulations. Monitoring and Observability: * Deploy and maintain monitoring tools (e.g., AppD, Grafana, Splunk) to track system performance, security events, and compliance metrics. * Develop dashboards and alerts to proactively detect and respond to potential issues in production systems. Process Improvement: * Optimize CI/CD pipelines, deployment processes, and security workflows to reduce lead time, improve deployment frequency, and enhance system reliability. * Collaborate with SRE teams to integrate reliability and security practices into automated workflows. Team Leadership and Mentorship: * Lead a team of DevSecOps engineers, fostering a culture of security-first development, automation, and collaboration. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Infrastructure Operation s and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: The following is a summary of the key skills that the Client would like you to bring to the company. Global Enterprise level Infrastructure Management position for the last 5 years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key 3 party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well as service/solution delivery partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy Infra tech to Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

SIBIOS recherche un Responsable d'Exploitation en charge du pôle infrastructures et opérations IT/OT, dans le cadre d'une transformation numérique, incluant l'évolution des organisations IT et OT et la refonte globale des infrastructures systèmes, réseau et cyber, . De formation Bac +4/5 avec une spécialisation en Systèmes d'Information, le manager de transition justifiera d'une expérience denviron 10 ans dans le domaine de l'exploitation et l'administration des systèmes et réseaux IT, de préférence en milieu industriel, avec une forte composante de direction et conduite de projets. Pour ce poste, les missions qui vous seront confiées consisteront en : Architecture & Infrastructure: Piloter les architectures réseau, système, cloud et sécurité (existantes et à mettre en œuvre) Définir et faire évoluer lurbanisation technique du SI, suivant la ligne définie par notre schéma directeur. Assurant la cohérence, la robustesse et la scalabilité des environnements. Exploitation & Support Mettre en place les dispositifs de contrôle du bon fonctionnement du SI (disponibilité, performance, incidents) Organiser le support et garantir la qualité de service délivrée aux utilisateurs. Renforcer les outils de supervision, d'automatisation et de reporting. Superviser les relations avec les prestataires (hébergeurs, éditeurs, infogérants) et garantir la qualité de service, la conformité contractuelle et la sécurité de nos différentes plateformes. Cybersécurité: Implémenter les systèmes de sécurité suivant le SDSI Participer à la définition et mettre en place la politique de récupération après incidents Participer à l'élaboration de la PSSI Projets & transformation des SI Contribuer activement aux projets IT / OT et métiers : cadrage technique, pilotage des équipes, déploiement, validation. Être force de proposition pour l'innovation, la modernisation et la rationalisation du SI. Nous recherchons idéalement un manager disposant des compétences ou connaissances suivantes : Systèmes d'Information en environnement industriel serait un plus, Surveillance, exploitation et administration de systèmes IT (Unix/Linux, Windows) et réseaux. Maîtrise des processus et techniques de virtualisation, sauvegardes & restauration. Expertise en cybersécurité, supervision, monitoring et automatisation Pilotage de prestations SI. Connaissance des standards ITIL, des processus ITSM et de la gestion de service Coordination transverse des parties prenantes (relations non hiérarchiques). Notre futur-e responsable dexploitation sera reconnu-e pour sa capacité à accompagner et faire grandir une équipe (5 personnes actuellement). Autonomie et capacité d'organisation, ténacité. Capacité d'adaptation Exigence, rigueur et méthode. Analyse et esprit de synthèse. Aisance relationnelle, intelligence émotionnelle, capacité à communiquer et goût affirmé pour le travail en équipe.

UX Service Designer 12 Month contract initially Based: Hybrid - Remote/2 days p/w onsite in Manchester Rate: Up to £400 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Service Designer to join the team. Key Responsibilities: Service designers are interested in what users are trying to do, service systems and processes, and the structure of the organisations that deliver them and user journeys. Service designers work by looking at the wider picture, thinking about how to connect products and services to creative a seamless experience for customers (products, people, parts of the organisation) and identify opportunities for areas of improvement which then require support from wider teams to implement. Create effective partnerships with stakeholders, define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery, ideation and design right through to delivery and measuring impact. Able to review a journey from start to finish which extends outside of Digital, a Service Designer is able to provide an end to end view of a products or service without reliance from other teams. This creates a unique perspective that is not held by anyone else in the business but real customers experience every day. * Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team. * Build strong relationships with stakeholders and competently present back to them at all levels required. Have confidence pushing back when colleague's views do not align with the project goals or user needs and escalating to the Service Design Lead when required. * Conducting Service Discovery to identify and deliver high-quality, user-centered products and services * Create prototypes to demonstrate ideas and how to improve services * Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind. Working with user groups to identify business insights. Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used. * Design and deliver engaging workshops for our teams, customers and stakeholders. * Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future * Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability. * Think holistically a when designing a product or service, while being detail oriented and delivery focus * Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes through consideration of what's the right thing to do for the customer. * Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our user's experience and making good business decision outcomes. Key Skills & Experience: * Usability moderating (all types, particularly one-on-one) * Experimental design * Test method selection * Statistical/qualitative/quantitative analysis * Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED * Degree in UX or relevant subject and/or solid experience in a Service Designer position * Strong communication and presentation skills, both written and oral * Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners * Experience of effective time management of self * Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately * Influence appropriate research methods to assure required outcomes * High level of customer focus and understanding of customer needs * Ability to user test moderating (all types, particularly one-on-one) * Ability to conduct participant recruiting/screener creation for research * Able to execute and analyse usability test sessions * An understanding of agile development environments and how others work within User Experience teams such as designers and developers * Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change * Precise and high attention to detail * Be passionate about uses of information architecture/usability/accessibility. * Experience within a research and digital environment. * Uses strategic insight and aligns user research activities to inform decision making and action. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.