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Technical Project Manager – Bank – City of London As the Technical Project Manager, you play an integral role in a high performing team to deliver technical projects on time, to budget and that achieve both the project objectives and increase internal customer satisfaction. This is a hybrid role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies and procedures and verifies that deliverables meet requirements Provide communication and escalation to IT and business area management on critical issues Foster and maintain good working relationships with business area representatives to remain in sync on direction and future delivery requests Key Requirements: Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions Experience of leading, energising and mentoring project members Experience in IT project delivery including managing all project phases from analysis, design, build, testing, implementation and hand over to BAU teams. Ability to work to tight deadlines and work calmly under pressure A high level of organisation and demonstrated skills to manage a team’s capacity Comfortable multitasking and prioritising several tasks at once Hard-working with an outgoing and positive nature Excellent communication skills, both written and verbal Technical skillsets within IT Infrastructure and Development will be mandatory Technologies: Microsoft based environment including – MS SQL, Exchange, Active Directory, IIS, Symantec, Citrix Network – Cisco, Palo Alto, ForcePoint, Symantec Email Security Programming Language – T-SQL, VB.net, C#, PowerShell, ASP The Client is a bank based in the City of London. The salary for this position will be circa £60K - £70K. This is a 12 month FTC position. Do send your CV to us in Word format along with your salary and availability.

C# .NET Software Developer with FX and Fixed Income Our Client is a niche boutique broker specialising in FX. They are looking to recruit a C# .NET Software Developer with at least 3 to 5 years proven track record of developing with C# .NET. The Client would like meet candidates ideally with some understanding Trading Floor projects to include Fixed Income, Risk Management, Swap Options and FX. You need to be resilient as you will be working closely with traders and developing financial trading systems so an understanding of FX instruments would be very useful. The Company is a fast growing dynamic brokerage firm, specialising in currency options and interest rate swaps. They are seeking a talented technologist to join the London team. You will be working in a fast paced, delivery focused environment where you will get the opportunity to make a genuine impact on the business rather than just ‘making up the numbers’. Initially reporting to the CTO, the successful candidate will become a key member of the global team. There will be a large amount of autonomy in the role, giving the candidate the opportunity to showcase their development talents, Responsibilities :- Re-architecting and building the in-house middle office platform and integrating with a new trading platform. Developing pricing toolsets Integrating to external reporting/tradeflow and pricing APIs. Maintaining the company’s daily operation on the existing platforms. Essential skills :- Minimum 3 to 5 years experience of Microsoft web technologies ( C#, Core MVC ) Relational database experience (SQL Server) Proactively able to build relationships with stakeholders:- sales, brokers, middle office, external vendors. Ability to produce clean, well-written, fully tested production ready software. Desirable skills :- Knowledge of the FIX protocol Knowledge of FX trade processing Basic knowledge of Foreign exchange products (vanilla/exotic options, fx cash) ( training will be given) Qualifications: Computer Science related degree preferred At least 3 years experience in a comparable development role. The Client is based in the City of London. The rate will be in the range £450 per day to £600 per day. The duration of this contract will be 12 months. Please do send your CV to us in Word format along with your salary/rate and availability.

Senior Data Analyst Our Client is Venture Capital firm based in London. We invest in early-stage businesses with strong growth potential and have been lucky enough to back some amazing entrepreneurs. They are looking for someone who loves data, and data software, to help maintain and develop its data and reporting efforts – must have at least 5 to 7 years proven track record of working with Data and Excel. This is a unique opportunity with a leading Venture Capital Fund to use your technical and organisational skills to support some of the leading European technology companies. Your responsibilities would include: Reporting: - Investor Statements Monitoring valuations for early stage, private businesses Creating processes to ensure data is up to date, complete and accurate Investment data collection: Building and maintaining connections between data sets, including financials, notes, PDFs and excel data sets Keeping internal investment and co-investment data up to date Supporting the investment team with answering data requests Developing new solutions for data capture and management Helping analyse new investment opportunities with data provided in market research and data rooms The Company are a small team, so are looking for someone that is proactive and willing to roll up their sleeves and get stuck in. In particular, we are looking for someone who: - Is passionate about start ups - Has a strong grasp of data sources - Has a good eye for detail - Has strong numeric ability and enjoys reconciliations - Has a strong work ethic and enjoys multi-tasking - Is experienced in designing internal process and reports - Is experienced in implementing and maintaining data systems - Has strong communication skills, with the ability to extract, structure and share data for internal reporting and queries. - Is personable and energetic - Takes pride in their work and enjoys seeing tasks through to completion - Can work independently as well as part of a team - Is good at meeting deadlines and prioritising work - Has experience in online data capture platforms such as Airtable - Has experience in building macros in excel would be an ideal The Company is based in Central London. The salary for this role will be in the range £60K - £80K. Do send your CV to us in Word format along with your salary and availability.

C# .NET Software Developer with FX and Fixed Income Our Client is a niche boutique broker specialising in FX. They are looking to recruit a C# .NET Software Developer with at least 3 to 5 years proven track record of developing with C# .NET. The Client would like meet candidates ideally with some understanding Trading Floor projects to include Fixed Income, Risk Management, Swap Options and FX. You need to be resilient as you will be working closely with traders and developing financial trading systems so an understanding of FX instruments would be very useful. The Company is a fast growing dynamic brokerage firm, specialising in currency options and interest rate swaps. They are seeking a talented technologist to join the London team. You will be working in a fast paced, delivery focused environment where you will get the opportunity to make a genuine impact on the business rather than just ‘making up the numbers’. Initially reporting to the CTO, the successful candidate will become a key member of the global team. There will be a large amount of autonomy in the role, giving the candidate the opportunity to showcase their development talents, Responsibilities :- Re-architecting and building the in-house middle office platform and integrating with a new trading platform. Developing pricing toolsets Integrating to external reporting/tradeflow and pricing APIs. Maintaining the company’s daily operation on the existing platforms. Essential skills :- Minimum 3 to 5 years experience of Microsoft web technologies ( C#, Core MVC ) Relational database experience (SQL Server) Proactively able to build relationships with stakeholders:- sales, brokers, middle office, external vendors. Ability to produce clean, well-written, fully tested production ready software. Desirable skills :- Knowledge of the FIX protocol Knowledge of FX trade processing Basic knowledge of Foreign exchange products (vanilla/exotic options, fx cash) ( training will be given) Qualifications: Computer Science related degree preferred At least 3 years experience in a comparable development role. The Client is based in the City of London. The salary for this role will be £80K - £100K. Please do send your CV to us in Word format along with your salary and availability.

Application Support Analyst 2 and 3 Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 and 3 line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 and 3 line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management process Responsible for scheduled maintenance and capacity planning Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes Responsible for the development and maintenance of the Clients data warehouse Run reports and conduct analysis in-line with Business/Management requirements Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems. Experience Proven experience working in 1 and 2 line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 party suppliers Experience managing assets, both hardware and software Knowledge and understanding of the application portfolio Excellent team working and interpersonal communication skills Exceptional oral and written communication skills Good team player and collaborative Ability to work on own initiative and with minimal supervision Technical background in application support and maintenance The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.

DevOps Architect with AWS Our Client is an established international company with offices in Leeds UK. The looking to recruit a DevOps Architect with at least 3 to 5 years expertise as DevOps Architect around an AWS environment. You'll support Project Management teams to successfully implement and monitor initiatives and provide supporting technical documentation. You will also assist with establishing IT Architecture best practice and drive continuous improvement. The role will also involve staying at the forefront of new technologies and new vendors Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we’re more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Qualifications BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change Must have the following: 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. This is an exciting position for someone who enjoys challenges. The salary will dependent upon expertise but in the range £65K - £80K + Bonus + Car allowance. The position will be based at the Clients Leeds offices although you can work remotely and attend meetings as and when required. So send your CV to us in Word format along with your Salary and notice period.

DevOps Architect with AWS - Leeds Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we’re more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Education: BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Skills Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change A strong problem solver and a self-starter with a ‘can do’ attitude. You have a good technical knowledge of IT architectures, Infrastructure, Cloud deployments, software engineering lifecycles, DevOps tools (e.g. Docker, Kubernetes, Terraform), microservices, CI/CD In-depth understanding of cloud networking, infrastructure and security concepts Strong scripting/automation skills (Bash, Python, Powershell, or similar) Good understanding of managing environments via Infrastructure as Code (IaC) Knowledge of IP networking, VPN's, DNS, load balancing and firewalls. Understanding of Service-Oriented Architecture (SOA and REST) Azure DevOps Pipelines JIRA & Confluence Experience with the full software development lifecycle and delivery using Agile practices 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. The salary for this position is circa £70K - £80K plus excellent benefits package The Client is global operation with offices in Leeds – this position will be hybrid. Do send your CV to us in Word format along with your salary and availability.

EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

Storage & Server Architect As an Storage & Server Architect you would be a key part of the Infrastructure unit and have overall responsibility to design, maintain and provide 2& 3 line support for all Storage & Systems hardware, Operating & Virtualisation Software, Open source and application integration. You would work towards providing a 24/7 support system. Ensure maximum availability of core systems and that performance monitoring is in place and appropriate system capacity planning is undertaken. You would also ensure that required DR and BCP provisions exist and are tested regularly. Maintenance of Infrastructure Provide storage & server hardware, virtualisation,services management, enable technical innovation that can create business value to assist with the company’s requirements and expectations. Lead large technology initiatives to build and maintain key elements of the company’s infrastructure and associated product portfolio, including but not limited to 24x7 data centre infrastructure management and evolution, remote access services and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 party infrastructure to agreed SLA’s including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses and subscriptions for computer hardware and software. IT Governance Manage system security, performance monitoring and alerting, ensure appropriate backups are in place and retained for all systems. Ensure a disaster recovery arrangement is maintained, as required in collaboration with the compliance team and operations are in place to ensure compliance during business continuity events. Work with Compliance Director in the development, adoption and enforcement of Information Security policies, procedures and standards. Work with the Network and Security Architect to ensure appropriate security, patching, maintain secure Internet connectivity & private network connection to/from our partners, customers and other Data & Financial Clearing House Work with Database and Development team for all compute, server and storage providing requirement & 24/7 availability. Complete annual reviews and internal audit of required ISO 27001, 9001 and 22301 standards. Competency Profile Extensive knowledge of data centre operations, , network engineering, datacentre applications, client/server computing and production operations support. Specific technologies of note include Microsoft Server & Linux Operating System. Experience with mid tier storage hardware & appliance is essential, more specifical experience with IBM Storage V37xx & V50xx series will be beneficial. Infrastructure applications, Networking, VMware, Firewall, Security and/or Enterprise-level SANs. Experience with Cloud Services & Provisioning (Experience of Oracle Cloud would be preferential) Ability to lead cross functional project teams in implementing projects of a complex nature. The Client has offices in Central London – although this position will mainly remote. The salary for this role will be circa £65K - £80K. Please do send your CV to us in Word format along with your salary and availability.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.

Graduate Recruitment Consultant - Technology (USA Market) Bristol City Centre £26,000 starting salary + First Year OTE £40,000 + Uncapped Commission (up to 40%) + Fast Progression + Training + International Opportunities + 10:30am Start + Early Friday Finish Are you a graduate or ambitious salesperson who wants more from your career? More progression, more earning potential, and more opportunity to grow? Do you want to be part of a high-performing team where success is celebrated, and your results directly shape your income, your development, and your future? At Rise Technical Recruitment , we're offering the chance to fast-track your career in sales and recruitment, working with clients across the USA Technology market , one of the most lucrative industries in the world. This isn't a typical graduate job. You'll be trained, trusted, and empowered to build relationships, close deals, and grow your own business within our brand. The harder you work, the faster you progress. Many of our leaders started exactly where you are now. Our USA Division has grown rapidly, with new offices opened in Miami and Austin last year, and this is just the start. Join our Bristol HQ and be part of the team driving that growth. What's in it for you Uncapped commission, earning up to 40% of what you bill Fast progression with clear routes to management and directorship Full training and development, no experience required International opportunities working with clients across the USA A social, supportive culture where success is celebrated Hybrid working once you are autonomous in the role Hours: Monday-Thursday 10:30am-7pm, Friday 8am-4pm (early finish) What you'll be doing Building your own client base across the USA tech market Developing long-term relationships with clients and candidates Headhunting top talent and managing the recruitment process end to end Working towards targets, celebrating your wins, and constantly improving Who we're looking for Graduates or sales professionals looking for a big career move Confident communicators who enjoy working with people Resilient, ambitious, and motivated by success Driven by clear goals, both personal and professional Ready to learn, work hard, and build something long term We believe in potential, not just experience Even if you don't tick every box, if you've got ambition, drive, and a growth mindset, we want to hear from you. Apply now via or click 'Apply Now' to start your journey with us. Rise Technical Recruitment - positively changing lives.. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Software Delivery Manager - Job Description Overview An opportunity has arisen for an experienced and proactive Software Delivery Manager to take ownership of software delivery and team leadership within a growing and collaborative engineering environment. This role is critical in ensuring that development initiatives are delivered on time, to a high standard, and in alignment with wider business objectives. You will operate at the centre of delivery, acting as the key link between Product, Architecture, and Engineering teams. Alongside driving delivery performance, you will play a key role in managing and developing people, fostering a high-performing culture, and ensuring teams are supported, motivated, and aligned. This role is well suited to someone who thrives in Agile environments, brings strong leadership capability, and is passionate about enabling teams to deliver high-quality software in a structured and predictable way. Key Responsibilities Delivery Leadership Translate product roadmaps and project commitments into clear delivery plans, milestones, and timelines Own end-to-end delivery across multiple workstreams, ensuring outputs meet quality, scope, and time expectations Facilitate effective sprint planning, backlog management, and release coordination Identify, track, and proactively mitigate delivery risks and dependencies Provide clear, concise, and regular progress updates to stakeholders at all levels Ensure alignment between technical execution and business priorities People Management & Leadership Line manage a team of software engineers and potentially QA or DevOps professionals Conduct regular 1:1s, performance reviews, and development planning discussions Support career progression, coaching, and mentoring to build a high-performing team Drive a positive, accountable, and collaborative team culture Support recruitment activities including interviewing, onboarding, and team scaling Promote wellbeing, engagement, and retention across the team Agile Delivery & Process Improvement Lead and facilitate Agile ceremonies including sprint planning, daily stand-ups, and retrospectives Ensure backlog quality, including clear acceptance criteria and well-defined user stories Promote adherence to Agile principles and improve delivery maturity across teams Continuously review and optimise ways of working to improve flow, predictability, and efficiency Encourage a culture of continuous improvement and learning Stakeholder Engagement & Collaboration Partner closely with Product teams to align on priorities, scope, and delivery expectations Work with Architecture and technical leads to ensure smooth transition from design to delivery Act as a key point of contact for internal stakeholders, providing transparency and building trust Manage expectations and communicate trade-offs effectively where necessary Foster collaboration across cross-functional teams including Engineering, QA, DevOps, and Product Metrics, Reporting & Performance Tracking Define, track, and report on key delivery metrics such as velocity, throughput, lead time, and quality Use data-driven insights to identify improvements and optimise delivery performance Establish reporting frameworks that provide meaningful and actionable insights Drive accountability through measurable performance indicators Skills & Experience Essential Proven experience in a Software Delivery Manager, Agile Delivery Lead, or similar role Strong background in Agile methodologies such as Scrum or Kanban Demonstrated experience managing and developing engineering teams Solid understanding of the Software Development Lifecycle (SDLC) Experience with CI/CD pipelines, testing processes, and release management Strong stakeholder management and communication skills Ability to manage competing priorities and navigate complex delivery challenges Experience using tools such as Jira, Azure DevOps, Git, or similar Desirable Technical background or experience working closely with engineering teams Understanding of system architecture and modern software development practices Experience scaling teams or supporting organisational growth Exposure to DevOps practices and cloud-based environments Personal Attributes Strong leadership presence with a people-first mindset Proactive, organised, and outcome-driven approach Calm under pressure with the ability to manage ambiguity and change Excellent problem-solving and decision-making skills Collaborative and relationship-focused, with the ability to influence at all levels Passionate about continuous improvement and delivery excellence What's on Offer Opportunity to play a key role in shaping delivery practices within a growing organisation A collaborative, supportive, and forward-thinking environment The chance to lead and develop high-performing engineering teams Exposure to modern technologies, tools, and ways of working A role where you can genuinely make an impact on both people and delivery outcomes To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

SuccessFactors Lead - Contract OpportunityJoin an Exciting Higher Education HR Transformation Are you a seasoned SuccessFactors professional eager to make a tangible impact in the Higher Education sector? Our client, a prestigious UK-based institution, is seeking a skilled SuccessFactors Lead to play a pivotal role in an ambitious HR transformation programme. This contract position offers a unique opportunity to drive meaningful change by optimising HR systems and processes in a dynamic, forward-thinking environment. Key Responsibilities SuccessFactors Expertise: Lead the design, implementation, and management of HR system enhancements using your comprehensive SuccessFactors knowledge. HR System Optimisation: Ensure the HR systems meet the evolving needs of a progressive organisation, offering hands-on solutions and insights. Programme Collaboration: Work closely with the client's team to deliver a transformative HR programme, contributing to project milestones and success metrics. Higher Education Sector Insight: Develop tailored solutions to address the unique challenges and opportunities within the Higher Education/public sector. Role Details Location: United Kingdom Contract Type: Contract Why This Role? This is a remarkable opportunity to leverage your expertise in SuccessFactors and HR system optimisation in a setting where your work will leave a lasting impact. Join a committed team supporting a university through a critical transformational journey. If you're ready to take on your next career challenge, this role could be the perfect fit. Contact us today to apply or learn more about this exciting opportunity! Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

DevOps & Infrastructure Engineer - Detailed Job DescriptionRole Overview An opportunity for a DevOps & Infrastructure Engineer to play a key role in delivering and supporting mission-critical systems within a highly automated environment. You will take ownership of the infrastructure layer, ensuring systems are secure, scalable, resilient, and fully aligned to customer and project requirements. This role blends hands-on engineering with architectural design, working across the full lifecycle-from initial solution design through to deployment, monitoring, and ongoing optimisation. You will collaborate closely with software engineers, delivery teams, support functions, and customer IT stakeholders. Key ResponsibilitiesInfrastructure Architecture & Design Design end-to-end infrastructure solutions across on-premise, hybrid, and cloud environments Define compute, storage, networking, virtualisation, and disaster recovery architectures Produce technical documentation including solution designs, network diagrams, and sizing specifications Align infrastructure designs with customer IT policies, security standards, and operational constraints DevOps & Deployment Own and optimise CI/CD pipelines to support consistent, automated software delivery Manage build, release, and deployment processes across development, staging, and production environments Implement Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or equivalent Drive best practices for environment consistency, configuration management, and release governance Cyber Security & Compliance Ensure infrastructure is secure by design, incorporating system hardening and access controls Manage vulnerability remediation, patching strategies, and security updates Embed security within the software delivery lifecycle (DevSecOps principles) Support audits and ensure compliance with recognised frameworks (e.g., ISO 27001, Cyber Essentials) Lead incident response and root cause analysis for security and infrastructure-related events Monitoring, Reliability & Support Implement monitoring, alerting, and observability across infrastructure and applications Define SLAs/SLOs and ensure systems meet availability and performance requirements Provide 3rd line support and escalation for complex infrastructure issues Conduct capacity planning, performance tuning, and reliability improvements Lifecycle & Maintenance Manage patching cycles across operating systems, databases, and middleware Maintain infrastructure inventory, documentation, and lifecycle roadmaps Develop disaster recovery plans and operational runbooks Ensure systems remain supportable, secure, and up to date throughout their lifecycle Skills & ExperienceEssential Strong experience in DevOps, Infrastructure, or Site Reliability Engineering roles Expertise in Linux and Windows Server administration Hands-on experience with CI/CD tools (e.g., Azure DevOps, GitHub Actions) and version control (Git) Experience with Infrastructure as Code (Terraform, Ansible or similar) Scripting/automation skills (PowerShell, Python, Bash) Knowledge of virtualisation technologies (VMware, Hyper-V) Understanding of networking concepts (VLANs, firewalls, VPNs) and enterprise storage Experience with databases and messaging systems (PostgreSQL, RabbitMQ) Exposure to monitoring and observability tools (e.g., Prometheus, Grafana) Strong understanding of cyber security best practices, patching, and vulnerability management Ability to produce clear technical documentation and communicate with both technical and non-technical stakeholders Desirable Experience working in industrial, manufacturing, or logistics environments Knowledge of warehouse or automation systems and integrations (ERP, WMS, PLC/SCADA) Cloud experience (Azure) and containerisation (Docker, Kubernetes) Familiarity with ITIL processes (incident, change, problem management) Relevant certifications (e.g., VMware, Security+, CISSP, Terraform) Personal Attributes Strong ownership and accountability for delivering robust infrastructure solutions Pragmatic problem-solver with the ability to balance technical excellence and delivery timelines Effective communicator able to bridge software, infrastructure, and customer stakeholders Comfortable working in a project-driven, customer-facing environment Flexible approach with occasional travel and out-of-hours support for deployments Summary This role offers the opportunity to work on complex, high-availability systems where infrastructure is critical to operational success. You will play a central role in shaping DevOps practices, improving system reliability, and delivering high-quality solutions across a range of technically challenging environments. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Senior PPC Executive Birmingham - 3 days on-site £28,000 to £36,000 DOE + Holiday + Pension Are you an experienced PPC professional looking to take full ownership of client strategy and performance within a fast-growing, award-winning marketing agency environment? This is an exciting opportunity to step into a client-facing PPC Manager role where you will lead the planning, execution and optimisation of paid search campaigns across Google and Bing. You will take ownership of multiple accounts, driving measurable performance improvements while building strong and lasting client relationships. Working closely with senior leadership and a wider digital team, you will play a pivotal role in delivering high-quality campaigns and insights. You will also support and guide junior team members, ensuring best practice is followed across all accounts. The company offers a dynamic and supportive culture with clear progression routes, regular development reviews and a strong focus on employee wellbeing. With vibrant office perks and a collaborative team environment, this is an excellent opportunity for someone looking to accelerate their career in paid media. The Role: Manage and optimise Google Ads and Bing Ads campaigns across key client accounts. Take ownership of PPC strategy and account performance. Build and maintain strong client relationships through regular communication. Deliver reporting, insights and recommendations to improve campaign performance. Collaborate with wider digital and account management teams. The Person: Strong experience in PPC campaign management (Google Ads essential). Knowledge of Analytics, Tag Manager, Search Console and reporting tools. Experience with data visualisation tools such as Google Data Studio. Understanding of CRO tools such as Hotjar or Microsoft Clarity. Strong communication skills with a proactive and analytical mindset. Google Ads certifications and e-commerce experience beneficial. Reference Number: BBBH274772 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.