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Job Title: Senior IT Helpdesk Technician Location: Pencoed, Bridgend, South Wales Salary: £28,000 - £35,000 per annum (experience depending) Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities: Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices. Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution. Lead root cause analysis and implement long-term solutions to recurring issues. Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments. Maintain and improve internal documentation, processes, and knowledge base articles. Deliver on-site support for critical issues and project work as required. Collaborate with junior technicians to mentor and support their development. Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality. Stay up to date with emerging technologies and recommend improvements to systems and processes. What we're looking for: Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment. Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems. Excellent troubleshooting and diagnostic skills. Strong communication and interpersonal skills, with a customer-first mindset. Ability to work independently and manage multiple priorities. Full UK driving licence required - travel to client sites is part of the role. Benefits: Competitive salary of £28,000 - £35,000 per annum (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Senior IT Support Engineer, Senior IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

Web Designer and Developer - Central London Our Client an international company is looking to recruit a Web Developer with at least 4 years experience. The Client would like to see at least 3-4 years of experience as a web developer, with specific experience creating, implementing, and sustaining responsive websites. You should be proficient in JavaScript, jQuery, HTML, CSS/SCSS, Shopify (working with liquid files), and related technologies. Experience in AWS (Lambda, S3, API Gateway), Node/NPM, and with SQL and/or NoSQL databases is also desirable. ● A working knowledge of CMS implementation and server-side programming languages is required. ● Solid knowledge of performance improvement and optimization best practices. ● A strong sense of how to create and manage easy to use WP backend environments for our website admins. ● Established Shopify development experience, including custom themes, modifications to existing elements, and a fundamental understanding of Shopify Liquid template language and its API / Application ecosystem. ● Knowledge in data migration and synchronization between Shopify + WP instances. ● Deep understanding of web design, ecommerce solutions, development process, and third party applications (integrations with warehouses/distribution, ERPs, POS systems, etc.) ● Familiarity with A/B testing, SEO and data-driven practices. ● Familiarity with analytics tools such as Google Analytics, GTM. ● Familiarity with WCAG and ADA (Americans with Disabilities) accessibility best practices for web. ● Can work and stay well-organized between a variety of projects. ● Ability to work independently to solve technical problems, mitigate risk, make decisions, and communicate effectively under tight deadlines and challenging situations. ● Approach all projects with a positive attitude and a problem-solving perspective. This is an exciting new role - based in Central London. The salary for this role will be in the range £50K - £65K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability.

Senior Firmware Engineer Salisbury £50,000 - £60,000 + Holiday + Pension This is an excellent opportunity for an Senior Firmware Engineer to join a company that offers great progression channels and is a market leader established over 50 years. This company is an industry leader offering a variety of electronic tools for precise measurement and data recording. They even create custom electronics for unique needs and are known for user-friendly tools, making them a go-to business for environmental monitoring. This wide range of electronic products is then supplied to many sectors, giving them a global reach. In this varied role, you will be responsible for developing firmware applications primarily in C/C++, while undertaking schematic designs and verification, and working with clients to specify and deliver custom projects. Additionally, contributing to company-wide improvement of software applications for existing products and ensuring all products are designed and documented in accordance with the company quality system is essential. The ideal candidate will have a strong background in embedded C firmware development and analog interface design. Experience with communication technologies such as RS232, I2C, etc. is a key skill required to be successful within this role. Additionally, you will be proficient in using IDE tools, in-circuit debuggers, emulators, and laboratory equipment for hardware debugging. This is a fantastic opportunity for an Embedded Design/Firmware Engineer to join a market-leading company in a varied and exciting role. The Role: Firmware Development Schematic Design & Verification Client Project Delivery Quality Assurance & Process Improvement The Person: Proven track record in Embedded C Firmware Development RTOS experience (preferably Zephyr) Knowledge of Communication Protocols (RS232, I2C, etc.) No Smoking or Vaping Reference Number: BBBH268614 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C – Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Senior Microsoft Dynamics D365 CE Developer Lead the ongoing development for the Global MS Dynamics CRM platform. Develop solutions to varied complexity levels for requirements from the global business Maintain a high-quality platform by with solutions developed in line with coding standard Design and implement MS Dynamics CRM solutions to be fully compliant with Client’s business processes and requirements Design, code, test CRM application modules that meet Architecture Blueprint specification Use your deep and extensive knowledge of JScript, PowerApps, C#, .NET Core, and SQL Server, to further enhance the current solution to meet ongoing business requirements Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Evangelise the Dynamics core features and functionalities to support business decision making process Seek opportunities to continuously improve the Dynamics solution for the schools across all regions You will have 5+ years development in JS, C#. NET, SQL, PowerApps (1-2 yrs) 5+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Experience of process alignment to out of box functionality Configuration/customisation, Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environment and working within a remote-teams. Experience of education sector and of DevOps with documenting solution design (High/low level) Must have MS Dynamics CRM Certifications along with a Degree in Information Systems or equivalent. The salary for this role will be circa £50K - £55K. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

DevOps Architect with AWS - Leeds Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we’re more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Education: BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Skills Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change A strong problem solver and a self-starter with a ‘can do’ attitude. You have a good technical knowledge of IT architectures, Infrastructure, Cloud deployments, software engineering lifecycles, DevOps tools (e.g. Docker, Kubernetes, Terraform), microservices, CI/CD In-depth understanding of cloud networking, infrastructure and security concepts Strong scripting/automation skills (Bash, Python, Powershell, or similar) Good understanding of managing environments via Infrastructure as Code (IaC) Knowledge of IP networking, VPN's, DNS, load balancing and firewalls. Understanding of Service-Oriented Architecture (SOA and REST) Azure DevOps Pipelines JIRA & Confluence Experience with the full software development lifecycle and delivery using Agile practices 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. The salary for this position is circa £70K - £80K plus excellent benefits package The Client is global operation with offices in Leeds – this position will be hybrid. Do send your CV to us in Word format along with your salary and availability.

Description: Role Title: PMO Lead Location: Hybrid 60% office-40% Remote - Sheffield or Birmingham Duration: 27/11/2026 Rate £396.57 inside IR35 MUST BE THROUGH UMBRELLA Role Description: "Location - client office at Sheffield/Birmingham with 3 day/week work from office **PMO manager **with experience of Business case support/definition Background * C-Suite level facing within the bank, MD level and above, working with this level of stakeholder is essential * Must be able to demonstrate experience facing off against this level of stakeholder/ Delivery assurance * Managed a portfolio/background of running small portfolio * This is a portfolio level engagement, understanding and collating the ask and information is crucial * Ask the tough questions * Flag and manage risks issues, blockers/Escalation * Strong Excel and reporting skills (VB / Macros experience) * Strong presentation skills * Ability to work at pace * Able to produce high quality work, the expectations of quality are very high * Comfortable in an ever changing environment * Strong Microsoft office skills, excel and powerpoint in particular * Data Analysis: Strong ability to analyse project data, including performance metrics, financial data, and resource utilization. * Report Generation: Expertise in creating detailed and high-quality reports that provide insights into project status, performance, and outcomes. * Dashboard Development: Proficiency in using reporting tools and software to create interactive and visual dashboards for stakeholders. * Stakeholder Management: Ability to communicate effectively with stakeholders at c-suite level, understanding their needs and presenting information in a clear and concise manner. * Presentation Skills: Skilled in presenting complex data and insights in an easily understandable way, tailored to different audiences. Be able to understand complex data that you are presenting in order to face questions/challenges from C-Suite level stakeholders. * Documentation: Proficiency in documenting processes, methodologies, and project statuses in a clear and structured format." please send latest cv LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Senior Microsoft Dynamics D365 CRM Developer Our Client is looking to recruit a Microsoft Dynamics CRM Developer with at least 5 years proven track record of developing within the MS Dynamics CRM suite. Lead the ongoing development for the Global MS Dynamics CRM platform. Develop solutions to varied complexity levels for requirements from the global business Maintain a high-quality platform by with solutions developed in line with coding standard Design and implement MS Dynamics CRM solutions to be fully compliant with Client’s business processes and requirements Design, code, test CRM application modules that meet Architecture Blueprint specification Use your deep and extensive knowledge of JScript, PowerApps, C#, .NET Core, and SQL Server, to further enhance the current solution to meet ongoing business requirements Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Evangelise the Dynamics core features and functionalities to support business decision making process Seek opportunities to continuously improve the Dynamics solution for the schools across all regions You will have 5+ years development in JS, C#. NET, SQL, PowerApps (1-2 yrs) 5+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Experience of process alignment to out of box functionality Configuration/customisation, Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environment and working within a remote-teams. Experience of education sector and of DevOps with documenting solution design (High/low level) Must have MS Dynamics CRM Certifications along with a Degree in Information Systems or equivalent. The salary for this role will be circa £50K - £75K. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

Senior Microsoft Dynamics D365 CE Developer Our Client is looking to recruit a Microsoft Dynamics CRM Developer with at least 5 years proven track record of developing within the MS Dynamics CRM suite. Lead the ongoing development for the Global MS Dynamics CRM platform. Develop solutions to varied complexity levels for requirements from the global business Maintain a high-quality platform by with solutions developed in line with coding standard Design and implement MS Dynamics CRM solutions to be fully compliant with Client’s business processes and requirements Design, code, test CRM application modules that meet Architecture Blueprint specification Use your deep and extensive knowledge of JScript, PowerApps, C#, .NET Core, and SQL Server, to further enhance the current solution to meet ongoing business requirements Participate in execution and documentation of tests ensuring that an application or architecture meets agreed Quality standards Ensure the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations Evangelise the Dynamics core features and functionalities to support business decision making process Seek opportunities to continuously improve the Dynamics solution for the schools across all regions You will have 5+ years development in JS, C#. NET, SQL, PowerApps (1-2 yrs) 5+ years with all Dynamics areas (CRM, Marketing, Customer Service, Portal) Experience of process alignment to out of box functionality Configuration/customisation, Testing and debugging Development tools (Visual Studio) Excellent interpersonal skills English as primary language Experience in global delivery environment and working within a remote-teams. Experience of education sector and of DevOps with documenting solution design (High/low level) Must have MS Dynamics CRM Certifications along with a Degree in Information Systems or equivalent. The salary for this role will be circa £50K - £65K. The position will be based in Milton Keynes. Please send your CV to us in Word format along with your salary and availability.

IT Infrastructure Operation s and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: The following is a summary of the key skills that the Client would like you to bring to the company. Global Enterprise level Infrastructure Management position for the last 5 years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key 3 party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well as service/solution delivery partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy Infra tech to Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Senior Technologist - Optical Systems Ormskirk, West Lancashire Up to £55,000 + 25 Days Holiday + Bank Holidays + Bonus (up to 20%) + Private Healthcare + Pension + Holiday Salary Exchange + Cycle to Work Scheme + Onsite Parking & EV Charging + Onsite Canteen Excellent opportunity for an Optical Systems Engineer to join a global manufacturing group, working with state-of-the-art technologies to develop advanced inspection and measurement solutions used across international production sites. This company are a worldwide leader in their field, operating across architectural, automotive and specialist glass technologies. Their Process Control team plays a key role in developing, deploying and supporting inspection and metrology systems that feed critical data into global manufacturing execution platforms, underpinning quality, performance and process optimisation. In this role you will work across the full lifecycle of automatic inspection systems - from concept and design through to implementation, deployment and ongoing support. You'll create and enhance optical and measurement solutions, develop software (including algorithms and image processing), and work with a mix of legacy tools and modern high-level languages. You'll partner closely with R&D and production teams, provide both on-site and remote technical support, carry out technical assessments of new technologies, and occasionally travel overseas to support global sites. The ideal candidate will have a strong background in optical systems, industrial metrology or precision measurement, alongside experience developing inspection software (e.g. image processing, algorithm design, C# or similar languages). You'll combine hands-on lab skills with strong problem-solving abilities, excellent communication, and solid project/time management. A 2:1 degree or higher in a STEM subject and several years' relevant industry experience are essential. This is a fantastic opportunity to join a highly technical team within a global organisation, work at the forefront of inspection and process control technology, and directly influence product quality and manufacturing performance across worldwide operations. The Role: *Creating and enhancing automatic inspection systems from concept through to implementation *Developing optical / measurement solutions, algorithms and inspection software (incl. image processing, C# or similar) *Delivering and supporting inspection systems and instruments across global manufacturing sites (on-site and remote) *Assessing new technologies in inspection & process control and contributing to continuous improvement initiatives The Person: *2:1 degree or higher in a STEM subject + 5+ years' relevant experience *Experience with optical systems, industrial metrology and precision measurement techniques *Software development experience (e.g. algorithm design, image processing, C# or similar), with strong experimental/lab skills *Excellent communication, high attention to detail and strong project/time management; willing to undertake occasional overseas travel Reference Number: BBBH266794 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Support Technician Location: Fradley, Staffordshire (after initial training in Wokingham) Salary: £28,000 - £30,000 per annum Job type: Permanent, Full Time - Monday to Friday 8:30am to 5pm Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries including aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We're entering an exciting phase of growth, relocating to the Midlands to bring Kyocera SGS and Kyocera Unimerco Tooling together under one roof-creating Kyocera's largest carbide tooling site in Europe. As part of this expansion, we're looking for an IT Support Technician (1st / 2nd Line) to join our growing team at our European Headquarters in Fradley, Staffordshire. About the role You will play a hands-on role supporting a busy manufacturing, R&D, and office environment, acting as the on-site IT point of contact. Working within a small, friendly, and driven IT team, you'll provide responsive first- and second-line support, manage day-to-day IT tasks independently, and collaborate closely with colleagues across the wider business and global IT network. This is an excellent opportunity for an experienced IT support professional who enjoys variety, responsibility, and the chance to develop their skills within a forward-thinking, technology-driven organisation. Key duties Provide 1st and 2nd Line IT support to on-site and remote users across the business Act as the primary on-site IT contact, resolving issues and escalating where appropriate Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems Troubleshoot and resolve technical issues efficiently to minimise operational disruption Manage IT onboarding and offboarding, including user accounts, access, and equipment Assist with the rollout and support of new systems, devices, and technology initiatives Maintain accurate IT documentation and user guidance, including SharePoint content Contribute to continuous improvement, automation, and IT projects About you Essential Proven experience in a 1st / 2nd Line IT Support role Strong working knowledge of Windows 10/11 and Microsoft 365 Experience supporting Active Directory users and devices Confident troubleshooting hardware, software, and connectivity issues Strong communication skills and a proactive, problem-solving approach Desirable Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP) Experience in a manufacturing or operational environment Relevant IT certifications (e.g. CompTIA, Microsoft) What you'll get in return We offer a competitive salary and a strong benefits package, including: 22 days holiday plus bank holidays, increasing with service 40 hour working week with some flexibility around start and finish times An extra paid day off on your birthday Company pension with 5% employer contribution Private medical insurance (after 12 months) Health Cashback Plan Group Life Assurance and Income Protection Employee Referral Scheme Regular social activities …plus, more, all designed to support your wellbeing and reward your contribution. Please note: This role is permanently based at our Fradley, Staffordshire site however an initial 2-week period of training will take place at our current site in Wokingham, Berkshire. Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch. If this role sounds perfect for you, please hit apply to submit your details to us! Candidates with experience of; IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Technician, 1st Line, Technical Support Engineer, Tech Support will also be considered for this role.

Business Systems & Reporting Specialist Poole, Dorset £45,000 - £50,000 + Bonus + Extensive Benefits Package This is an excellent opportunity for a Business Systems Specialist professional to join a business in the process of a major digital evolution project. If you are a technical generalist with strong SQL and reporting skills who wants to specialise in advanced analytics and data architecture, this role offers a structured career path from systems support into a dedicated Data, Reporting & BI specialist position. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this varied role, you will initially manage the day-to-day health of existing business systems (ERP, BI, PIM, and integrations), ensuring operational reports and data integrity remain seamless. Post-ERP go-live, your focus will shift toward a dedicated Data and BI strategy. This will include building data pipelines, manage data warehouses, and design Qlik dashboards to support decision-making. The ideal candidate will be a proactive problem-solver with a strong foundation in SQL and business systems support. You will possess a solid understanding of data flows, API integrations, and automation tools, with a natural ability to adapt to new technologies quickly. While not mandatory, experience with modern data platforms like Snowflake, Azure Data Services, or Microsoft Fabric, paired with a talent for dashboard design and a firm grasp of data governance and security would be beneficial. This is a fantastic opportunity to secure a role that guarantees professional development. You will have the unique chance to learn the business's operational foundations from the ground up before becoming the go-to expert for advanced analytics, data governance, and BI strategy in a modern, cloud-first environment. The Role: Maintain ERP, BI, and PIM systems during transition. Create operational reports and ensure data integrity. Build data pipelines via Snowflake or Microsoft Fabric. Design high-quality Qlik dashboards for business insights. The Person: Proficient in SQL and business systems support. Experienced in Qlik (or similar) and dashboard design. Knowledge of ETL, warehousing, and Azure/Snowflake. Able to engage both technical and non-technical stakeholders. Reference Number: BBBH268118 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 and 3 line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills Windows Server 2012/2016 Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Remuneration Competitive salary Contributory pension scheme Private healthcare Life assurance School fee discount Professional development 25 days holiday (pro-rata’d to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Senior Sales Lead with Energy and Energy Infrastructure ESG Our Client is looking to recruit a Senior Sales Lead ideally with experience of working within the Energy sector to include ESG. You will have at least 7 to 10 years experience in Sales. We are seeking a dynamic and proactive professional to drive global growth in the sector, capturing major logo new clients, build and significantly expand existing key accounts, and use their network to leverage relationships with both new and existing clients and partners. With a focus on Energy and Energy Infrastructure, your primary objective is to leverage your knowledge in environmental impact assessments and “license to operate” clients, to drive growth and expand the adoption of our nature and biodiversity solutions. This is an outbound role that will require travel to industry events and conferences. While specific experience in biodiversity is not essential, success in this role will be supported by a solid understanding of environmental impact assessments, corporate sustainability, ESG practices, and the unique challenges and opportunities within this key sector. Your ability to deliver measurable client value and achieve positive business outcomes is essential. Key Outcomes Grow Revenue, capturing major logo new clients, building and significantly expanding existing key accounts. Increase adoption of our digital solutions with enterprise clients. Optimise overall Gross Margin on eDNA business while reflecting client needs and scale of opportunities Improve Customer Retention on key cohorts and improve the quality of earnings with larger orders and multi-year projects Upgrade and enhance the Go to Market strategy for this sector Deliver monthly Forecast Reports that are reasonably accurate Key Responsibilities Revenue Growth: Maximize Revenue and Growth: Drive significant increases in account revenue and expand our client base. Identify and Capture Opportunities: Leverage your knowledge of sustainability within the sector to proactively discover and capitalize on new business opportunities within existing accounts, transforming them into long-term revenue streams. Deliver Tangible Value: Ensure clients experience significant ROI from our biodiversity solutions, empowering them to lead in sustainable practices. Customer Relationship Management: Cultivate Strong Client Relationships: Establish and maintain deep, trust-based relationships with key clients, promoting the adoption of innovative biodiversity technologies. Drive Client Success: Regularly engage with clients to ensure their sustainability objectives are met, fostering long-term retention and account growth. Sentiment and Value Enhancement: Enhance Client Satisfaction: Continuously monitor and improve client satisfaction and loyalty, providing insights to inform product development and operational enhancements. Upsell and Cross-Sell: Use your understanding of sector needs to identify and execute opportunities to expand the value of each account through upselling and cross-selling relevant services and solutions. Account Coordination: Ensure Seamless Project Delivery: Oversee the successful delivery of all projects with your key accounts, ensuring timely completion, budget adherence, and client satisfaction. Maximize Account Potential: Understand client structures and decision-making processes to unlock additional business opportunities, such as different business units or additional regions. Sector Expertise: Expand Market Presence: Utilize your expertise in the sector to broaden our market presence and drive conversations around biodiversity solutions. Utilize Industry Knowledge: Apply your deep understanding of the regulatory landscape (e.g., CSRD/ISSB/ IPIECA Sustainability Framework/ EDP Renewables Framework) to enhance client outcomes and position our biodiversity solutions as essential to their operations. Key Qualifications: Experience: Senior experience in sales management, working in impact assessments, corporate sustainability or ESG within the sectors, with a proven track record of delivering business results. Sales Excellence: Demonstrated success in driving revenue growth and expanding client bases at enterprise scale. Experience in selling environmental or business data services to sector leading brands, supply chain managers, and c-suite would be exceptionally valuable. Strategic Insight: Strong understanding of the challenges and opportunities within the sectors, including the impact of sustainability practices. Industry Engagement: Maintain active involvement with key industry stakeholders and bodies, enhancing our market presence and credibility within the sectors. Attend relevant events, conferences, and webinars. Presentation Skills: Confidently present our tools and products to mixed audiences both online and in person, effectively communicating the value of our solutions. This is an exciting new position with a fast growing company in the Energy ESG sector. The role will be based in Central London and is hybrid with 3 days a week in the office. The salary for this position will be in the range £60K - £80K plus OTE commission up to 50% of the base salary. Do send your CV to us in Word format along with your salary and availability.