Job Vacancy IT Support Technician / 1st and 2nd Line Engineer

Job Title: IT Support Technician

Location: Fradley, Staffordshire (after initial training in Wokingham)

Salary: £28,000 - £30,000 per annum

Job type: Permanent, Full Time - Monday to Friday 8:30am to 5pm

Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries including aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency.

We're entering an exciting phase of growth, relocating to the Midlands to bring Kyocera SGS and Kyocera Unimerco Tooling together under one roof-creating Kyocera's largest carbide tooling site in Europe.

As part of this expansion, we're looking for an IT Support Technician (1st / 2nd Line) to join our growing team at our European Headquarters in Fradley, Staffordshire.

About the role

You will play a hands-on role supporting a busy manufacturing, R&D, and office environment, acting as the on-site IT point of contact. Working within a small, friendly, and driven IT team, you'll provide responsive first- and second-line support, manage day-to-day IT tasks independently, and collaborate closely with colleagues across the wider business and global IT network.

This is an excellent opportunity for an experienced IT support professional who enjoys variety, responsibility, and the chance to develop their skills within a forward-thinking, technology-driven organisation.

Key duties

• Provide 1st and 2nd Line IT support to on-site and remote users across the business
• Act as the primary on-site IT contact, resolving issues and escalating where appropriate
• Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems
• Troubleshoot and resolve technical issues efficiently to minimise operational disruption
• Manage IT onboarding and offboarding, including user accounts, access, and equipment
• Assist with the rollout and support of new systems, devices, and technology initiatives
• Maintain accurate IT documentation and user guidance, including SharePoint content
• Contribute to continuous improvement, automation, and IT projects

About you

Essential

• Proven experience in a 1st / 2nd Line IT Support role
• Strong working knowledge of Windows 10/11 and Microsoft 365
• Experience supporting Active Directory users and devices
• Confident troubleshooting hardware, software, and connectivity issues
• Strong communication skills and a proactive, problem-solving approach

Desirable

• Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools
• Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP)
• Experience in a manufacturing or operational environment
• Relevant IT certifications (e.g. CompTIA, Microsoft)

What you'll get in return

We offer a competitive salary and a strong benefits package, including:

• 22 days holiday plus bank holidays, increasing with service
• 40 hour working week with some flexibility around start and finish times
• An extra paid day off on your birthday
• Company pension with 5% employer contribution
• Private medical insurance (after 12 months)
• Health Cashback Plan
• Group Life Assurance and Income Protection
• Employee Referral Scheme
• Regular social activities

…plus, more, all designed to support your wellbeing and reward your contribution.

Please note:

This role is permanently based at our Fradley, Staffordshire site however an initial 2-week period of training will take place at our current site in Wokingham, Berkshire.

Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch.

If this role sounds perfect for you, please hit apply to submit your details to us!

Candidates with experience of; IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Technician, 1st Line, Technical Support Engineer, Tech Support will also be considered for this role.