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Service Desk Associate 6 Month contract initially Based: Onsite in Crawley Rate: £150 - £170 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Desk Associate to join the team. The role requires Handling service desk requests - Answering calls, emails, and ticket submissions. Resetting passwords - Helping employees regain access to systems. Basic troubleshooting - Fixing minor software issues and hardware glitches. Configuration challenges - Assisting with simple setup problems. Key Responsibilities:  Respond to user inquiries via phone, email, chat, or ticketing systems.  Act as the initial point of contact for IT issues, logging and tracking incidents.  Diagnose and resolve common IT problems, escalating complex issues to higher levels.  Possess a solid understanding of IT infrastructure  Be proficient in using IT service management (ITSM) tools and ticketing systems.  Accurately document all incidents, solutions, and actions taken.  Identify trends and patterns in user issues to proactively address potential problems.  Contribute to the development and maintenance of knowledge base articles. Key Skills & Experience:  Good Communication skills both Verbal and Written  Technical Proficiency L1.5  Positive attitude towards work  Multitasking skills  Effective Listening skills  Problem solving and analytical skills Desirable skills/knowledge/experience:  Familiarity with CRM tools  Ability to Improvise: Being able to think on your feet and adapt to unexpected situations is important. Please note: * 24X7 shift (Any 8 hours) * Candidates should be willing to work in a 24*7 environment with rotational shifts and rotational day offs. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our client is looking for an Implementation Specialist with strong hands-on experience with Superna Eyeglass. This is a contract role for 8 months intially. This role is 5 days per week onsite in Birmingham. Please note that the role is inside IR35. Key Responsibilities: Run technical workshops with the customer to define integration requirements and validate architecture. Design and implement the integration of PowerScale data into the Dell Vault using Superna Eyeglass. Configure and manage Superna workflows, replication policies, and automation for cyber recovery use cases. Ensure alignment with existing Cyber Recovery Manager (CRM) and Data Domain (DD) vault infrastructure. Validate and test data movement, immutability, and recovery workflows. Provide documentation, knowledge transfer, and operational handover to customer teams. Support ongoing optimization and troubleshooting of the integrated solution. Ensure compliance with Dell's cyber recovery best practices, including air gap, isolation, and retention lock. Required Skills & Experience: Strong hands-on experience with Superna Eyeglass, including configuration, replication, and automation. Deep knowledge of Dell PowerScale (Isilon) architecture and data protection strategies. Ability to work independently in a customer-facing role, with strong communication and documentation skills. Experience with object storage (ObjectScale) and hybrid cloud environments (AWS/Azure) is a plus. Preferred Qualifications: Dell or Superna certifications (e.g., PowerScale, Superna Eyeglass). Experience with PPDM and Networker. Familiarity with PowerProtect Cyber Recovery workflows and integration points. Understanding of Cyber Recovery principles: air gap, immutability, secure copy, and recovery validation. Familiarity with REST APIs and automation scripting for integration and monitoring. Knowledge of security best practices in data protection and recovery. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our client is looking for a VMware Engineer to join their team on a six month initial contract, working hybrid out of their site in London. This role requires a candidate with an active DV clearance and has the opportunity to go through a NPPV3 clearance. This role is working via Umbrella. They are seeking a highly skilled and experienced VMware Engineer to design, deploy, a new ESX Virtualised Platform including management tooling, manage multiple virtual machines (VMs) in a dynamic secure environment. The ideal candidate will have deep expertise in VMware technologies and a strong understanding of virtualization, networking, and storage integration. Design and implement VMware-based infrastructure to support the business requirement including multiple VMs across various environments. Build, configure, and maintain virtual machines using vSphere, ESXi, and vCenter. Ensure high availability, scalability, and disaster recovery capabilities. Monitor system health and troubleshoot issues related to virtualization. Collaborate with network, storage, and security teams to ensure seamless integration. Maintain documentation for configurations, procedures, and policies. Stay current with VMware updates, patches, and best practices Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Description de la mission et livrables Nous recherchons un technicien support N2 qui interviendra sur les postes utilisateurs, à distance et sur site. Le périmètre d’intervention inclut : gestion des tickets, dépannage, gestion du parc informatique et gestion des habilitations. Profil recherché et tâches principales Prise en charge et résolution des tickets incidents Contact et suivi des utilisateurs, diagnostic des incidents et résolution si possible Escalade des problèmes complexes au support N3 Gestion d’applications et rédaction de procédures Rédaction et mise à jour de la documentation de dépannage et d’exploitation Maintien d’un nombre d’incidents stable (environ 20 appels maximum) Préparation et configuration de postes informatique

Dans le cadre de la réalisation d'un projet en assistance technique, nous recherchons un(e) Consultant Expert en Virtualisation Industrielle pour l'un de nos clients du secteur pharmaceutique. Vous interviendrez sur le site client situé aux environs de Nancy. À ce titre, vos missions quotidiennes seront les suivantes : - Participer à la conception, la mise en place et la maintenance d'environnements virtualisés (VMware, Hyper-V) dédiés aux systèmes d'automatisation industrielle ; - Intervenir sur des architectures PLC/SCADA (Siemens S7, TIA Portal, WinCC, iFix) et assurer l'intégration dans un réseau industriel sécurisé ; - Contribuer à la validation documentaire et au respect des exigences BPF / réglementaires pharmaceutiques, en lien avec les équipes qualité et projet ; - Mettre en œuvre les outils PLM pour le suivi des configurations et la gestion documentaire ; - Collaborer en anglais au quotidien avec les équipes projet et les interlocuteurs internationaux ; - Assurer la maintenabilité et la performance des environnements virtualisés en production. Et après ? En tant que véritable partie prenante de DAVRICOURT, vous vous verrez proposer des projets techniques et à forte valeur ajoutée par nos équipes.

SCOM Engineer 2 Month contract initially Location: Remote Rate: £500 - £540 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a SCOM Engineer to join the team. Key Responsibilities: The customer needs to carry out the following services with respect to its Microsoft SCOM environment: Discovery and Health Check. Conduct a comprehensive review of the existing SCOM architecture and deployment: * Assess the configuration of all SCOM application components (Management Servers, SQL backend, Gateway Servers). * Evaluate Management Packs (MPs) for relevance and performance. * Review the current SCOM version and determining the upgrade path to SCOM 2025 including SCOM agent OS compatibility. * Identify opportunities for potential SCOM application integrations. * Identify opportunities for housekeeping and system clean-up activities. * Document identified issues, risks, alert noise, overrides, and tuning opportunities. * Identify gaps in native monitoring capabilities and automation processes. * Identify opportunities for scripting and synthetic transactions. Key Skills & Experience: Analysis and Recommendations Provide a current SCOM monitoring environment health check report covering: * Architecture review * Cloud readiness * Configuration and performance gaps * Alert tuning and MP optimisation * Remediation priorities * Opportunities for enhancing the SCOM environment The main technology required is Microsoft SCOM but the SME will need to be able to discuss the customer's infrastructure and Microsoft Azure environment. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Pour un démarrage sous un mois environ, nous recherchons un(e) intégrateur technique d'application freelance très expérimenté pour intégrer les application web chez notre client, en lien avec la production et les équipes de développement. Très Important : le profil recherché n'est pas un ingénieur de production qui gère des procédures d'intégration applicative mais un consultant habitué à être intercalé entre les équipes de développements et la production et qui prépare les documents d'installation. de plus il doit être expert et parfaitement autonome avec beaucoup d'expérience sur Tomcat / Apache. Pas de Devops dans le périmètre. Astreintes possibles soir et week-end - répartition selon l'équipe Livrables sont : - Dossier d'installation - Composants applicatifs -Configuration applicative Description détaillée - Capable de configurer/installer tomcat manuellement sur windows ou linux - Capable d'analyser les logs tomcat en cas d'erreur - Capable de configurer/installer manuellement un serveur httpd - Capable d'analyser les logs httpd en cas d'erreur - Savoir évoluer dans un environnement linux - Récupération des livrables de développement sur les outils de Gestion de configuration (SVN, GIT) - Installation des packages sur les plateformes de tests - Qualification des packages sur les plateformes de tests selon les normes en vigueur - Vérification de la conformité des applications vis à vis des contraintes de production - Rédaction et validation des documents d'installation et d'exploitation - Rédaction et exécution des plans de tests techniques - Assistance et support technique à la mise en production - Communication avec l'équipe projet - Reporting

Senior System Analyst with QA Our Client is a global company based out of Trumbull CT USA. You must have at least 7 years expertise as a Senior Systems Analyst coupled with at least 5 years QA skills. The Sr. System Analyst / QA will be part of an Integration team that is accountable for technical deliveries of integration projects and system enhancements, and production support services. The candidate is expected to work closely with applications, analytics, infrastructure, security, compliance, PMO, QA, and system analysis teams. Must be a strong analytical problem solver and creative thinker with the ability to ask the right questions and develop a point of view that will influence technical decisions. Be a disciplined self-starter and will deliver quality solutions to our global business. Team-play and visibility through routine and precise reporting and following of methods and processes is a major aspect of the work and can be a major success factor. This is a senior role that requires analysing complex problems and translate business needs into technical understanding and vice-versa, understand technical details sufficiently to conduct white-box testing and to reverse engineer, and own the projects/tasks to ensure the quality of the delivery. The ability and willingness to thoroughly document all the aspects of the integration projects/tasks is a key requirement for this role. Light-duty hands-on programming is also expected. Technical skills: In-depth knowledge and thorough experience in understanding and testing a variety of integrations. Understanding and experience with defect tracking processes and tools. Thorough experience in understanding, analyzing, and white-box testing (end-to-end) of integrations built using/with Azure integration tools like Data factory, LogicApps, Functions, API Management, Data catalog, WebApps, Integration service environment, configuring monitoring & diagnostics, etc., and connectivity & security configurations. Experience in understanding, analyzing, and white-box testing Azure data storage (Data lake, Synapse, etc.) & access tools, APIs, cloud connectivity, and ETL solutions. In-depth understanding of and experience with SOAP, XML, REST, JSON, EDI, XSLT, Async/Sync, Request/Response, Service Bus, Publish/Subscribe, Batch/Real-time, Scheduling, Event triggers, etc. Strong command over data analysis tools (e.g. MS Excel) and Documentation tools (e.g. MS Word) Experience with analyzing and testing APIs using Postman, SOAPUI, or similar tools. Experience in automated testing using relevant QA tools or by building custom scripts. Understanding of and light-duty programming experience using MS SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). High-level knowledge of architecture of the cloud and on-prem MSFT Suite (e.g. Share point) and Integration platforms architecture (e.g. BizTalk, MuleSoft, or similar), etc. Some experience in understanding, analyzing, and white-box testing of MS Office/MS Office 365 suite, SharePoint Online, Power Apps/Power Automate, GitHub, MS Teams, etc. Solid fundamentals and thorough understanding of exception handling principles and production/operational support solutions (alerts, dashboards, runbooks, etc.) Thorough understanding and practice/experience of identifying and high-level investigating performance issues to pin-point problem areas Experience with MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Azure DevOps, Informatica, BI tools, etc., is a big plus. The role will be based in Trumbull, Connecticut USA. The salary for this role will be in the range $90K - $135K. Please do send your CV to us in Word format along with salary and availability.

Notre client, ESN présente au niveau national, propose des solutions d'infogérance et d'intégration auprès de clients grands comptes que ce soit dans les secteurs industriels, de la santé, de la finance mais également pour le secteur public. Détaché sur un site d'envergure et au sein d'une équipe, vous avez pour mission le maintien en conditions opérationnelle et de sécurité du parc de postes de travail bureautique (800 postes environ). Votre rôle: Masterisation, déploiement de package, mise à jour diverses Configuration des postes et périphériques associés (laptop, smartphones, ….) Analyser et traiter les dysfonctionnements / incidents ; proposer les solutions correctives dans le cadre de l'amélioration continue Vérifier les éléments de sécurité et sensibiliser les utilisateurs à ces problématiques Mettre à jour la base de connaissances, procédures, … Reporting Maintenir une veille technologique. Dans le cadre de votre activité, vous travaillez en collaboration avec le client interne mais également les autres services (support, réseaux, …). Vous participez à l'ensemble des projets sur votre périmètre. Environnement technique : OS Windows, SCCM, MECM, Active Directory, Intune, GPO, LAPS

Mission d’Audit – Plateforme AWX & Automatisation Ansible Contexte La Direction Infrastructure souhaite réaliser un audit ciblé de sa plateforme d’automatisation basée sur AWX et sur ses pratiques Ansible. L’environnement comporte environ 1 000 VM (60 % Linux / 40 % Windows) et l’équipe Infrastructure Niveau 3 (10 personnes) s’appuie largement sur AWX pour l’industrialisation et la fiabilisation des opérations. L’objectif est de disposer d’un diagnostic complet et de recommandations d’évolution concernant l’architecture, les performances, la sécurité, les workflows et les pratiques d’automatisation. Objectif de la mission Apporter une expertise ponctuelle afin de : Diagnostiquer l’architecture et la configuration de la plateforme AWX . Évaluer les performances, la stabilité et les risques (sécurité, accès, credentials). Examiner la qualité des automatisations Ansible (playbooks, rôles, workflows). Identifier les obsolescences et les évolutions nécessaires. Fournir des recommandations priorisées et un plan d’évolution . Périmètre de l’audit Analyse de l’architecture AWX actuelle. Revue des workflows, inventaires, credentials, RBAC. Audit des playbooks/rôles Ansible et des bonnes pratiques. Analyse des versions, dépendances et risques d’obsolescence. Recommandations techniques + roadmap (quick wins + améliorations structurantes). Livrables Rapport d’audit synthétique et complet. Plan d’évolution court/moyen terme. Présentation de restitution à l’équipe. Format Mission courte (quelques jours, durée à affiner). Possibilité d’intervention sur site et à distance.

IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 and 3 line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 and 3 line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills Windows Server 2012/2016 Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Remuneration Competitive salary Contributory pension scheme Private healthcare Life assurance School fee discount Professional development 25 days holiday (pro-rata’d to part time) You will be based between 2 schools in Milton Keynes. The salary will be circa £28K - £30K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

Our client is looking for a Active Directory SME to join their team on a six month initial contract, working hybrid out of their site in London. This role requires a candidate with an active DV clearance and has the opportunity to go through a NPPV3 clearance. This role is working via Umbrella. They are seeking a highly skilled AD SME to make the required Active Directory changes on virtual servers to host applications, as part of a ESX Virtualised Platform build in a secure environment. Implementation and Management: install and configure Active Directory, manage user accounts, and maintain directory services across various Windows servers. Troubleshooting: provide expert troubleshooting for issues related to Active Directory services, including DNS. Security and Compliance: Ensuring security protocols are followed and that the Active Directory environment complies with organizational policies and standards. Collaboration: required to work with other IT teams to integrate Active Directory with other services, such as Azure and Office 365, and to support enterprise-level services Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.