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1st / 2nd Line Support Analyst We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues. Key Responsibilities Provide 1st and 2nd line IT support to end users Troubleshoot hardware, software and connectivity issues Manage user accounts, passwords and permissions Set up laptops, desktops and mobile devices Log and manage incidents through the ticketing system Escalate more complex issues where required Technologies Windows 10 / 11 Microsoft 365 Active Directory Entra ID / Azure AD Microsoft Intune Microsoft Teams and Outlook Basic networking, VPN and connectivity Laptop and desktop hardware Requirements 1 year experience in a 1st Line, Service Desk or Desktop Support role Good understanding of the Microsoft technology stack Basic Active Directory and user administration experience Confident troubleshooting Windows and Microsoft 365 issues Good communication and customer service skills Keen to develop into a stronger 2nd Line Support position Logistics Monday - Friday (40 hours a week) London, Mayfair Onsite Benefits Salary £28,000 - £35,000 depending on experience Health and wealth benefits Private company pension Social events Volunteering and community engagement opportunities To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Interim Digital Business Analyst Wigston, Leicestershire - Hybrid, 3 days per week on site £425-£500 per day | Outside IR35 | 3 Month Contract | Full Time | Immediate Start Excellent opportunity for an experienced Digital Business Analyst to join an established business on a focused ecommerce contract, taking ownership of requirements analysis and helping turn complex business needs into clear, sprint-ready deliverables. This company are looking for an experienced contractor to improve the quality and speed of requirements moving into development, supporting closer collaboration between business stakeholders, Product, Engineering and QA. In this role, you will lead discovery sessions, validate requirements and break down complex features into well-defined user stories. You will write detailed acceptance criteria, identify edge cases and dependencies, and support engineering and QA throughout development and testing. The ideal candidate will have recent experience as a Business Analyst within an Agile digital delivery environment, with strong practical knowledge of INVEST principles and Gherkin acceptance criteria. Ecommerce experience would be particularly valuable, alongside the ability to quickly understand unfamiliar systems and resolve gaps in requirements. This is a fantastic opportunity to make an immediate contribution to an active digital platform, improve backlog quality and leave the team with practical analysis methods they can continue using after the assignment. The Role: Run discovery workshops and stakeholder interviews to gather and validate requirements. Translate business needs into clear user stories with testable Given / When / Then acceptance criteria. Break down epics and features into appropriately sized, independently deliverable stories. Identify business rules, edge cases, error states, dependencies and unanswered questions before refinement. Work closely with the Product Owner, UX, Engineering and QA through development, testing and defect triage. Improve requirements templates, Definition of Ready and backlog quality, with a clear handover. The Person: Experienced Business Analyst within an Agile digital product or technology delivery environment. Strong requirements elicitation, workshop facilitation and stakeholder management skills. Proven ability to write INVEST-compliant user stories and detailed Gherkin acceptance criteria. Experienced in breaking down complex requirements and supporting developers and QA through delivery. Ecommerce experience desirable, particularly B2B accounts, pricing, checkout, order management or API integrations. Available immediately or at short notice, with the ability to attend Wigston three days per week. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

3rd Line Network Support Analyst £37,500 - £45,000 + 25 Days Holiday + Bank Holidays + Up to 10 Additional Paid Days Off + Funded Training + Enhanced Pension + Excellent Benefits Farnborough, Hampshire (Commutable from: Guildford, Woking, Aldershot, Farnham, Camberley, Fleet, Bracknell) Are you a 3rd Line Support Analyst, Network Support Engineer or Senior Service Desk Engineer with strong networking experience, looking to take ownership of complex incidents and develop your skills across a varied connectivity environment? This is a permanent opportunity with a well-established connectivity provider specialising in 5G, satellite, fixed-line and Wi-Fi solutions. Supporting thousands of UK sites each year, the business offers exposure to interesting, cutting-edge technology alongside funded personal and professional development. Recognised as a Great Place to Work multiple times, they are expanding their technical operations team and looking for an experienced network support professional to strengthen their senior escalation capability. In this role, you will resolve complex network incidents, make remote configuration changes and identify improvements to service reliability. You will troubleshoot switching, firewalls and IPsec VPNs, investigate connectivity issues and work closely with customers, field engineers and third-party providers. This role would suit an experienced network support professional from an MSP background looking for technical development and ownership within a specialist connectivity business. Experience across different vendors is welcomed. The Role: *Senior escalation point for complex and high-priority network incidents Switching, firewall and IPsec VPN troubleshooting; remote configuration and changes *Investigate latency, packet loss and intermittent connectivity; monitor alerts and identify root causes *Produce technical documentation and keep customers and providers updated *Office-based in Farnborough, Monday-Friday, 40 hours per week, 8am-5pm *Infrequent customer-site visits when required The Person: *At least three years' relevant network support or engineering experience, including an MSP background *Strong TCP/IP, subnetting, switching, firewall and IPsec VPN knowledge *Experience with network monitoring and ITIL service management practices *Relevant certification required; CCNA preferred, ITIL or relevant vendor qualifications considered *Confident handling customer escalations and producing technical documentation *Full driving licence preferred Reference Number: BBBH280920 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

Data & MI Manager Our Client is a bank based in Central London who are looking to recruit Data & MI Manager with at least 3 to 5 years' experience of working with Data. The position is to ensure the effectiveness of data extraction and data reporting capabilities within the Bank • To support the Senior Management and Head of Compliance in the management of compliance and regulatory risks through MI analytics and reporting. Key Responsibilities • Ensure collation of client data, transactional data/activity by respective Business Units are managed and tracked accurately • Single point of reference for any data related matters within the branch • Prepare daily Transaction Monitoring report for review • Prepare monthly name screening file for Group Financial Crime Compliance (GFCC) to generate 1AML alerts • Ensure master file on full client information is managed and tracked alongside with CMS team • Prepare daily/weekly/monthly branch transaction volume by business unit, client segment etc. • Develop presentations, dashboards, reports, and other project communications and documentation, where required • Provide support to develop/test data analytic trends for profiling, quality and cost performance scoring, risk modelling, program evaluation, where relevant. • Provide recommendations on department policies, objectives and initiatives, based on MI capabilities. • Manage business expectations, manage process performance, conduct continuous improvement and causal analysis activities with business teams. • Participate as independent participant in IT, Data and Project working committees where data related considerations and insights are required. • Support the senior management other Head of Departments at the bank in London • Any other responsibilities / tasks as assigned by the Head of Compliance from time to time Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • 3 years of experience of relevant banking/compliance in established bank / financial institutions. Technical/Functional skills • Knowledge of risk best practices and Models infrastructure coupled with working with data models. • Experienced in SAS modelling platforms. • Basic ETL programming skills (SQL, SAS, etc) a must. • The required understanding of the business/business units. Personal skills (Soft Competencies [Core/Leadership]) • Good judgment in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risks. • Good presentation and influencing skills, required in guiding and assisting teams in putting forward proposals for clients, whenever necessary. Qualifications (Basic Degree/Diploma etc) • Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistic, Information Systems, or similar This is an exciting position within a bank with interesting projects. The salary for this position is in the range £45K- £55K. Please do send your CV to us in Word format along with you salary and availability.

Data Engineer Location: Thorpe Park, Leeds, United Kingdom, Hybrid working Unfortunately we are unable to offer sponsorship for this role. Join us as a Data Engineer! If you enjoy getting under the hood of data, solving complex problems and finding better ways of doing things, this could be a great opportunity for you. As our Data Engineer, you'll help shape and maintain the data infrastructure that supports decision-making across Lowell. You'll work hands-on with SQL, SSIS, ETL processes and large datasets, ensuring our data warehouse is accurate, efficient and scalable. You'll also have the freedom to identify opportunities to automate processes, improve performance and introduce new solutions, working closely with stakeholders to turn complex data into clear, useful insights. What we are looking for: Intermediate or above experience with SQL, Python and Power Shell would be an advantage. Confident working with large and complex datasets. Experience working with a range of stakeholders, understanding their needs and translating them into data solutions. Strong communication skills, with the ability to interpret complex data and turn it into a clear, meaningful story. A curious, problem-solving mindset and a drive to find better, more efficient ways of working. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking, saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and help us turn complex data into meaningful insights that make a real difference. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID

IT Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst. You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties  Familiarity with core banking systems or financial applications  Provide first/Second level support for hardware, software, and network-related issues.  Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.  Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments.  Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems  Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN.  Understanding of cybersecurity measures.  Perform routine system backups and assist with disaster recovery operations.  Monitor system performance and report abnormalities to senior IT staff  Assist with software updates, patches, and antivirus management.  Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA  Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a 12 month FTC position which is hybrid with at least 3 days a week in the office. The salary for this position will be circa £35K. Do send your CV to us in Word format along with your salary and availability.

Our Client is looking to recruit a Business Analyst with at least 3 to 5 years proven track of working as a a BA and within the investment banking industry. You will be working within operations part of the business and be familiar with the instruments and processes from front to back office. For this role you must have a clear understanding of agency lending. You will work with Executive stakeholders to define, prioritise, plan and deliver a programme of strategic and tactical change across all business areas. The Client is looking to recruit a Business Analyst with at least 3 to 5 years proven experience of working on projects with full project life-cycle experience. You will have the following: · Experience in planning and successfully delivering cross-business change projects involving IT change within the Financial Services Sector. · Experience of working within a formal governance and control framework covering all aspects of project delivery. · Understanding of IT development processes and delivery lifecycles, and experience of testing. · Proven experience managing and leading small teams to deliver to common goals. · Good communication skills (verbal and written) Ideally have Agile and Scrum experience. This is 6 month contract. The position is based in Glasgow. The rate is negotiable. Please forward your CV in MS Word format.

Data Platform- Product Manager Location: Berkshire- 2-3 days a week onsite Contract Length: 3-6 Months Start Date: Early November IR35 Status: Outside IR35 Rate: £600 per day We are supporting an organisation embarking on a major Microsoft Fabric implementation and are seeking an experienced Product Manager to lead the delivery and adoption of a new enterprise data platform. This is an exciting opportunity to play a key role in shaping a modern cloud-based data environment, working closely with technical teams, business stakeholders and senior leadership to ensure the platform delivers measurable value to the organisation. We are primarily looking for candidates who have successfully delivered data platform implementation projects and can bridge the gap between business requirements and technical delivery. Key Responsibilities - Own the product vision, roadmap and delivery strategy for the new data platform. - Act as the primary interface between business stakeholders, data teams and technology partners. - Define and prioritise product requirements, user stories and delivery backlogs. - Ensure alignment between platform capabilities and organisational objectives. - Drive stakeholder engagement across multiple business functions. - Work closely with Microsoft Fabric architects, engineers and data teams throughout implementation. - Establish governance, adoption and success measures for the platform. - Support change management and user adoption activities. - Monitor delivery progress, risks and dependencies, ensuring successful outcomes. Essential Experience - Proven experience as a Product Manager within data, analytics or cloud platform environments. - Strong track record of delivering enterprise data platform implementation projects. - Experience working alongside data engineering, BI and architecture teams. - Ability to engage with both technical and non-technical stakeholders. - Experience managing complex programmes involving multiple workstreams. - Strong understanding of modern cloud data platforms and data capabilities. - Excellent communication and stakeholder management skills. Desirable Experience - Experience with Microsoft Fabric. - Experience with Azure Data Platform technologies. - Exposure to data governance, analytics or reporting transformation programmes. - Previous experience working within large, complex organisations. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

We require a Business Analyst for this digital project. You must have at least 3 to 5 proven tack as a Business Analyst with the following skills: The role will be working with product owners and other key stakeholders to identify improvement opportunities, scope product deliveries and solutions, and influence the priority of delivery against strategic objectives and co-existent technical solutions. You will have experience in leading the analysis of complex business systems to support organizational change, including the migration of users and data between systems. You will be able to demonstrate the ability to translate complex business processes to technical solutions. Experience Must have: · Digital publishing background and experience of content management systems and processes. · Hands-on experience working in an agile environment managing the identification and delivery of projects and software solutions using Scrum. · Leading requirements gathering and definition workshops for functional and non-functional requirements. · Writing user stories and defining acceptance criteria with product owners. · Grooming product backlogs and prioritizing features and user stories into releases with the product owner. · Analysis of existing business behavior and business systems to identify business process, actors and systems as well as opportunities for improvement. · Supporting the creation and presentation of business cases, business value realization documents and project initiation briefs. · Supporting the product owner in explaining user stories to technical teams, supporting solution design and resolving clarifications with the product owner. · Demonstrating user stories to product owner and stakeholders. · Defining, leading and undertaking user and acceptance testing, including knowledge of methods for designing system acceptance and test approaches. Knowledge and experience of test driven development and behavior driven development an advantage. · Working with and managing relationships with third party product and services vendors. · Working and coordinating across teams of local and remote business users in a high pressured, time sensitive environment. · Working with local and remote technical teams with a combination of in-house and partner resources. · Leading other business analysts to achieve project and business objectives. Nice to have: · Scrum master experience. · Risk, issue, dependency and assumption identification and management. · Analysis of business information patterns, data analysis and data modelling. · Working with user experience designers to deliver end-user focused benefits realization. · Financial services background with experience in commodities markets. Skills · Self-starter able to work to achieve objectives with minimum direction. · Comfortable working independently as well as in a team. · Requirements analysis, use case design, user story creation. · Business process modelling and analysis (e. g. Value stream mapping, value chain, UML, EPC, BPMN, SWOT, 5 whys). · Process improvement methods (e.g. Lean Six Sigma). · Experience with agile workflow tools (e.g. VersionOne). · Excellent verbal and written communication skills, with experience presenting at all levels of an organization. · Ability to influence and negotiate across the organization. · Knowledge of the project lifecycle. · Knowledge of the software delivery lifecycle. · Relationship management with third party software suppliers. · Familiarity and / or experience with mockup tools (e.g. Balsamiq). · Project management experience (PRINCE2). · Proficient use of Microsoft Office & Visio. This is a 3 to 6 month contract based in Canary Wharf London. Please send your CV to us in Word format.