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PROPULSE IT recherche un consultant Active Directory avec des compétences en Management pour une mission chez un de nos clients : MCO de la partie Active Directory - Management des ressources nécessaires ou participation à la résolution des incidents et demandes liés à la gestion des de Niveau 3 liés aux droits d'accès. - Participation à la MCO des outils d'administration des solutions d'Active Directory et Azure AD. Management - Reporting et suivi des activités Domain Management (Connaissance d'outils comme PowerBI est un plus). - Manage une équipe de 8 personnes. - Participe et représente son équipe aux réunions de Service Digital Opérations - Anime les réunions de communication / coordination avec les IT régionaux présents dans le monde entier. Gestion des projets - Coordonne la gestion des projets de l'équipe : o Participe activement au projet de mise en place d'un outil de CIAM et IAM o Planification en lien avec les chefs de projet o Gestion de la ressource de l'équipe des investissements nécessaires Attendus comportementaux - Esprit d'équipe - partage de connaissances - leadership - Adaptabilité aux changements - Anglais professionnel (Animation / participation / communication fréquente avec les IT régionales). Equivalent Niveau B2 (Classification Européenne).

Nous recherchons pour l'un de nos clients, un acteur majeur dans le secteur du digital, un ingénieur Site Reliability Engineer (SRE) (H/F) afin de renforcer l'équipe d'exploitation et garantir la fiabilité et la performance des infrastructures cloud. Dans ce cadre, nous recherchons un Ingénieur SRE capable de garantir la fiabilité, l’évolutivité et l’automatisation de ces socles tout en promouvant une approche Infrastructure as Code et une forte culture d’observabilité. Vos missions : * Installer, administrer et maintenir en conditions opérationnelles les socles techniques (Kubernetes, Kafka, API Management…) * Mettre en place et promouvoir une approche Infrastructure as Code (Terraform, Ansible, Helm, etc.) * Développer l’automatisation des déploiements, de la supervision et de la gestion des environnements * Renforcer les pratiques d’observabilité (logs, métriques, traces) pour améliorer la performance et la résilience * Documenter les socles, accompagner les équipes internes dans leur adoption et bonnes pratiques * Participer à l’amélioration continue et à la veille technologique

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

Nous recherchons un Consultant System Ops/Sécurité pour renforcer une équipe IT en charge de la sécurité opérationnelle et de la fiabilité des infrastructures d’un grand groupe international. Le consultant interviendra en étroite collaboration avec les équipes cybersécurité , infrastructure et infogérance , afin d’assurer la continuité, la conformité et la sécurité des environnements techniques . Missions : Assurer la sécurité opérationnelle des systèmes IT et la conformité des environnements Windows & Linux. Coordonner les actions avec les équipes CyberSOC et les prestataires externes pour la remédiation des vulnérabilités (CVE critiques, patching). Gérer et renouveler les certificats de sécurité (Sectigo, Digicert, sous-CA interne). Administrer l’ Active Directory (création/modification de comptes, intégrations applicatives, remédiation). Superviser les solutions de sauvegarde VEEAM (B&R, Veeam One, intégration Azure, reporting). Contribuer à la gestion des infrastructures de stockage locales et cloud (Azure). Participer à l’administration et à la sécurisation des environnements de virtualisation de postes (Citrix, AVD). Collaborer aux plans de continuité / PRA-DRP pour les serveurs critiques.

IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C – Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Director of ERP and CRM MS Dynamics 365 - London Our Client is looking to recruit The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. You must have expert level experience of MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM. Must have over 5 years proven track record of working with MS Dynamics 365 F & O coupled with MS Dynamics 365 CRM and ERP applications. They will be responsible for managing MS Dynamics 365 F&O, MS D365 CRM, all associated independent software package integrated to MS D365 F&O and MS D365 CRM and legacy ERP applications (Navision, DataFlo). The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead MS Dynamics 365 F&O and MS Dynamics CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of MS Dynamics 365 F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of MS Dynamics D365 CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting MS Dynamics D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of MS Dynamics D365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range £100K - £150K or $140K - $210K plus benefits. The position will be based in Trumbull CT USA or Kings Cross London – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

Dans le cadre de la protection des annuaires et notamment d'un plan de sécurisation des Active Directory de l'entreprise, l'expert AD aura en charge : Le déploiement de solutions techniques La définition d'architecture d'annuaires sécurisés La gestion de la sécurité des annuaires déjà en place L'accompagnement client pour la connexion de leurs applicatifs aux annuaires La rédaction de documentations techniques et fonctionnelles Mise en application de la Politique de Sécurité Contrôle de la Politique de Sécurité, notamment par des Contrôles Périodiques de Niveau 1 Maintien en Conditions Opérationnelles des Infrastructures de Sécurité Participation aux audits (internes / externes) Mise en application des recommandations d'audit et des demandes de remise en conformité Rédaction de guides et standards de sécurité Proposition de solutions innovantes pour améliorer la sécurité, la qualité, les performances et les coûts d'exploitation Assure la veille technologique

Expert Cybersécurité – Infrastructures / Systèmes AD - La Défense - Hybride Pour poursuivre son plan de sécurisation, notre client, groupe de renommée internationale en croissance, recherche un Expert en cybersécurité –Infrastructures / Systèmes AD. Rattaché hiérarchiquement à la Direction des Opérations du Groupe et fonctionnellement à la direction Cybersécurité Groupe, le poste a un contexte international. Vos missions incluront : Projets : • Formalisation/revue du DRP & revue de la stratégie de Backup AD • Assistance à la mise en œuvre d’une solution de PAW • Réaliser les durcissements identifiés et remédier les chemins d’attaque identifiés. • Identifier et remédier les relations d'approbation AD • Mise en œuvre de monitoring & alerting AD (SIEM/SOAR) • Formalisation du plan d’action pour préparation à la segmentation réseau (matrices de flux, ...) • Remédier les comptes de service à hauts privilèges • Revue & amélioration des matrices RBAC + animer la gestion des comptes à privilèges et assurer le suivi et l’évolution des matrices. • Diagnostiquer les dysfonctionnements, améliorer le plan de surveillance et contribuer à la remédiation des incidents de sécurité remontés par le SOC. • Aider à la constitution et à l’amélioration des KPIs. • Suivre les plans de remédiation initiés par le pôle SSI. Merci de nous transmettre votre CV pour considération immédiate. Entretiens et sélection dès cette semaine

Notre client recherche un ingénieur Systèmes Microsoft & Virtualisation pour renforcer son équipe. L'ingénieur sera capable de gérer les plateformes SharePoint, Windows Server, SQL Server et Active Directory, tout en assurant le support, l’analyse d’incidents et la maintenance. Vous intervenez sur la virtualisation via vSphere et Hyper-V, le réseau, la sécurité, la documentation technique et les intégrations applicatives. Vous collaborez avec des équipes internationales et contribuez à l’évolution des infrastructures.

Director of ERP and CRM MS Dynamics 365 The Director of ERP and CRM is a senior member of the IT leadership team and reports to the Senior Director of Business Applications. They will be responsible for managing Dynamics 365 F&O, D365 CRM, all associated independent software package integrated to D365 F&O and CRM. and legacy ERP applications (Navision, DataFlo). The successful candidate will have experience working with senior management to collaborate on business objectives and solutions. They must have strong leadership skills to build and manage an effective team of analysts and developers to support the business's systems and reporting requirements. This position will be a key business partner to functions across the organization. Their team will support business application users globally and provide support with local and remote support teams. Responsibilities: Partner with the functional leaders and their organizations to create Dynamics365 F&O and CRM roadmaps. Oversee the successful implementation of the ERP and CRM roadmap and portfolio of projects, either directly or in conjunction with the IT PMO, that is aligned integrated with Company short term and long-term goals Establish and lead the creation of technical SOPs and work instructions Organize and lead a highly technical global team for scale and growth Specify and implement standards, methods, and procedures for inspecting, testing, and evaluating the quality, efficiency, and reliability of business applications Implement CSI's technology risk management framework, including Information security, privacy, and disaster recovery. Foster a culture of trusted partnership, service, and continuous improvement Establish and meet service level commitments to support reliable and efficient daily operations Managing significant capital and operating budgets Lead and coach the ERP and CRM team to their full potential and develop their careers Support and drive process change and communication in line with Dynamics365 F&O and CRM best practice Coordinate and contribute to end-user training, including the development of system documentation and training materials Assist with functional specifications of customizations and integrations required for Dynamics365 F&O and CRM implementations Provide pre-go-live and post-go-live end-user support Serve as the lead Dynamics365 F&O and CRM technical expert on the development team Take responsibility for the customized unit programming and overall system functionality Work with the Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task Take responsibility for delivering development tasks within agreed budgets and timelines Creation of technical documentation for all customizations and integrations Qualifications: The ideal candidate will have the following qualifications and capabilities: Excellent leadership, management, interpersonal and communication skills. Success managing complex systems implementation projects Functional knowledge of F&O capabilities for finance, manufacturing, and supply chain Functional knowledge of CRM capabilities for the prospect to order, marketing, and field service Experience integrating ISVs with D365 Experience with connecting D365 with Azure data lake Expertise in understanding complex technology & applying it in a practical way to create business solutions Minimum Experience: Bachelors or advanced degree in an analytic discipline such as engineering, economics, or information management Experience designing and presenting IT solutions In-depth knowledge of Dynamics 365 F&O and CRM (CE), including LCS, DevOps, BYOD, Dual-Write (DataVerse), RSAT SOX, HIPAA & GDPR knowledge preferred Senior-level application management experience (12+ years) 12+ years of people management 2+ years in a large international company preferred Excellent organizational skills with the ability to balance multiple demands Proven ability to write effective system and process documentation –including business and system requirements, process diagrams, and data flow charts Exceptional customer service skills follow up with clients and team members and takes the initiative to anticipate and solve problems Effective time management skills Ability to communicate effectively with all levels of the business Ability to establish priorities, work independently and proceed with objectives with a minimum of supervision Ability to handle and resolve conflict Salary for this role will be in the range $140K - $210K plus benefits. The position will be based in Trumbull CT USA – with remote working until the pandemic is resolved. Do send your CV to us in Word format along with your salary and availability.

Bonjour, Pour un besoin urgent chez notre client basé dans Paris (Saint Lazare), nous recherchons 2 techniciens ayant l'expérience passé sur des migrations de PC Windows dans Intune et l'active Directory. Client intégrant régulièrement de nouvelles sociétés et en grande transformation. Savoir très bien parlé anglais et l'espagnol en + serait idéal mais pas obligatoire. C'est une mission de 3 mois uniquement pour un projet dédié et urgent. Déménage début Janvier Paris 15, donc la mission se terminera sur le nouveau site.

Nous recherchons un(e) Agile Release Manager pour piloter la livraison de releases produits sur des domaines critiques de la monétique (Acquiring, Issuing, Dispute), au sein d’un programme structuré en Agile Release Train (ART) . Vous occupez un rôle central de pilotage, coordination et gouvernance , en assurant l’alignement stratégique et opérationnel entre les équipes Produit, Engineering, SRE, Sécurité et DevSecOps . Le poste est orienté gouvernance SRE et fiabilité , sans responsabilité d’implémentation technique ou d’expertise infrastructure. Missions principales 1. Pilotage et planification des releases Animer et synchroniser les Program Increment (PI) Planning Garantir l’alignement des équipes sur les engagements de livraison, les jalons et la roadmap produit Veiller au respect des exigences non fonctionnelles (performance, disponibilité, fiabilité) 2. Gestion des dépendances et des risques Piloter les plans de release , les dépendances et les risques de livraison Travailler en étroite collaboration avec les équipes Engineering et SRE Anticiper et résoudre les conflits inter-domaines (Produit, Tech, SRE, Sécurité, DevSecOps) 3. Suivi de la performance et reporting Suivre les KPIs de delivery , la vélocité et les indicateurs de risques Assurer un reporting clair, structuré et régulier auprès des parties prenantes Rendre visibles les alertes, arbitrages et décisions clés 4. Excellence opérationnelle et amélioration continue Garantir la cohérence des processus de delivery et des pratiques de release Promouvoir l’automatisation et la standardisation des processus (DevSecOps) Intégrer les pratiques de fiabilité (SRE, QA, Architecture) au sein des squads Contribuer à l’amélioration continue du modèle de gouvernance agile 5. Pilotage des partenaires et éditeurs Participer à la gestion des escalades opérationnelles (qualité, périmètre, planning) Contribuer au pilotage contractuel et au suivi des engagements partenaires Assurer le suivi budgétaire, la gestion des Change Requests et la gouvernance fournisseurs Animer les comités projet et comités de pilotage avec les tiers

Poste à pourvoir uniquement en CDI! Nous recherchons un/une Ingénieur virtualisation et stockage F/H afin de renforcer nos équipes. Missions Principales : Intégration de Projets Techniques : Conduire et participer à l'intégration de projets d’infrastructure et d'applications, de la conception initiale jusqu’à la mise en œuvre effective. Support Technique N3/Expert : Fournir un support technique de niveau 3 à l’équipe NOC et aux clients, en contribuant à la résolution de problèmes complexes et critiques. Procédures d’exploitation : Appropriation et mise en œuvre des procédures d’exploitation et des normes techniques liées au contrat. MCO et MCS : Contribuer activement aux actions de Maintien en Conditions Opérationnelles et Maintien en Conditions de Sécurité pour les systèmes, la virtualisation et le stockage. Gestion des Actions Planifiées : Superviser l'exécution des actions planifiées (système, backup…) conformément au plan d’exploitation. Utilisation de l’outil ITSM : Gérer les tickets d’incidents et de problèmes via l’outil ITSM, en mettant en œuvre les actions de remédiation appropriées. Gestion des Demandes : Gérer les demandes de service et de changement en veillant au respect des SLA définis dans le contrat. Continuité de Service : Assurer la continuité de service et garantir la qualité des services fournis dans le cadre des engagements pris. Conformité des Systèmes : Veiller à la conformité des systèmes et des équipements avec les référentiels techniques et de sécurité prédéfinis. Escalade des Incidents : Identifier et escalader les incidents critiques, bloquants et prioritaires au Service Delivery Manager (SDM) et au Correspondant Sécurité des Systèmes d'Information (CSSI). Documentation Technique : Participer à la création et à la mise à jour de la documentation technique, enrichissant ainsi le socle documentaire existant. Interventions en DataCenters : Intervenir dans deux DataCenters pour déployer de nouvelles technologies et assurer le MCO/MCS des composants en place. Collaboration avec l'Équipe NOC : S'intégrer à l’équipe NOC basée à Grenoble tout en maintenant une communication active avec le SDM, les chefs de projets, et les référents techniques sur le statut des actions menées. Partage Technique : Discuter des aspects techniques avec le client et les chefs de projets durant les phases de conception, d’intégration et de fonctionnement.

Hanson Regan recherche un administrateur AD/MIM pour une mission de 6 mois à Paris. Objectifs du projet : • Administrer les annuaires Active Directory des différentes entités du groupe. • Assurer la maintenance opérationnelle et la sécurité (MCO/MCS) des annuaires Active Directory. • Gérer les annuaires du groupe ADLD. • Gérer les plateformes de fédération d'identités ADFS. • Gérer les plateformes de gestion des identités et des accès (FIM/MIM). Défis du projet : • Intégrer les normes de sécurité dans la conception et le développement des services liés à l'identité. Livrables : • Conception et déploiement des annuaires Active Directory (AD, DNS, GPO). • Mise en œuvre de délégations Active Directory granulaires. • Mise en œuvre des relations d'approbation et intégration avec les forêts d'administration et les bastions. • MCO/MCS. • Gestion des identités et des accès (FIM/MIM). • Intégration d'applications via les services de fédération d'identités (ADFS). Profil souhaité Expertise technique requise : • Microsoft Active Directory (AD, DNS, GPO, Trust, Kerberos) • ADLD Microsoft (LDAP, UserProxy) Afin de répondre aux besoins de nos clients, nous n'acceptons que les candidatures de freelances travaillant au sein de leur propre entreprise (SAS, SASU, SARL, EURL, etc.). N'hésitez pas à me contacter si vous souhaitez discuter de ce poste plus en détail.

Le chef de projet interviendra sur les différents projets de l'équipe au sein d'une grande organisation. Sa principale mission est de piloter un projet d'infrastructure dans un contexte international d'intégration d'une nouvelle entité. Ses principales tâches sont de : Participer à la phase d'étude Réaliser les assessments Piloter le stream infrastructure/End user computing Réaliser le design et le plan de transformation Piloter la phase d'exécution Il devra prendre en compte l'ensemble des services et maîtriser les standards du groupe.

IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. • Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). • Manage day to day operational aspects of a project and scope. • To assist the IT Manager in delivering various IT projects. • End User Computing support for all staff. • Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. • Preserve the Assets of the Branch by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. • Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . • Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. • To hold Administrator function for some of the systems housed at the Branch”. Responsible for the granting of access and maintenance of system matrix Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. • To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. • Manage inventory of computers, network equipment including tracking of purchased equipment and services. • To maintain and ensure that the BCP site is always ready for continuous bank operations • To maintain the branch PABX system and to ensure that the recording system is always up and running at all times. • To perform monthly infrastructure test and report for Risk Assessment. • Manage Incident Handling procedure (This includes monitoring as well as post –incident follow up • Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch. • To comply with all applicable FCA/PRA conduct rules. • Compliance with all mandatory training as set by the Branch/Group. Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) Strong stakeholder engagement The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.