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4th Line Cloud Support Engineer - VCF Must have an Active DV Clearance 4th Line Cloud Support Engineer - VCF Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support lifecycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 4th Line Cloud Support Engineer - VCF Skills and Experience VCF experience is essential. Strong experience across VMware stack including vCenter, ESXi and NSX. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 4th Line Cloud Support Engineer - VCF Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 4th Line Cloud Support Engineer - VCF Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: Senior Power BI Developer Location: Completely Remote role, can be Located anywhere in the UK! Salary: Depending on experience Job Type: Permanent, Full Time We're proud to be a trusted leader in SQL development services, and in database, server, cloud, and application services. We enjoy helping our clients, many of which are well-known household brands, stay connected and supported. We are seeking an experienced Senior Power BI Developer to design, develop and support modern business intelligence and analytics solutions using Power BI and other SQL Server technologies. About the role: The successful candidate will combine strong technical expertise with excellent stakeholder engagement skills, helping clients and internal teams transform raw data into meaningful business insights. The role will involve creating enterprise-grade Power BI reporting platforms, and mentoring junior developers to support their technical and professional growth. This is an excellent opportunity for someone who enjoys working across the full BI lifecycle, from requirements gathering and solution design through to development, deployment, optimisation and support. Key duties: Business Intelligence & Reporting Design, develop and maintain enterprise Power BI solutions Design and maintain scalable data models using dimensional modelling and star schema best practices Create intuitive dashboards, reports and visualisations that enable data-driven decision making. Develop and maintain semantic models, datasets, dataflows and Power BI workspaces. Implement best practices for report performance, usability, security and governance. Develop advanced DAX calculations, measures and KPIs. Optimise report and dataset performance, ensuring reliability and scalability Wider Fabric Knowledge would be advantageous Understanding of data warehouse solutions would be ideal but not essential Client & Stakeholder Engagement Work directly with clients and business stakeholders to understand requirements Translate business requirements into robust technical solutions Conduct workshops, technical reviews and design sessions Produce high-quality technical documentation and solution designs Provide guidance and recommendations on best practices and future roadmap opportunities Leadership & Mentoring Provide technical leadership within the BI aspect of the Development team Mentor and support junior BI Developers and Data Engineers Undertake code reviews and provide constructive technical feedback Assist in developing standards, frameworks and development methodologies Promote continual learning and knowledge sharing across the team About you Essential Strong commercial experience developing Power BI solutions Advanced knowledge of Power BI including: DAX Power Query Semantic Models Row Level Security (RLS) Workspace and deployment management Extensive SQL Server development experience Experience designing and implementing dimensional models Experience gathering requirements and producing technical documentation Experience working directly with business stakeholders and clients Experience troubleshooting and performance tuning reporting and database solutions Experience using source control systems such as Git and Azure DevOps Desirable Experience with Azure Data Services Experience with Microsoft Fabric Data Factory Experience with Lakehouse architectures Experience with PowerShell automation Experience with CI/CD pipelines and automated deployments Experience with Python for data engineering or analytics An understanding of data warehousing principles and methodologies is preferable Experience developing ETL/ELT processes Knowledge of Microsoft Fabric and modern data platform technologies is preferable Knowledge of Microsoft Purview and data governance frameworks Microsoft certifications including PL-300, DP-600 or DP-203 Personal Attributes Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Passion for data and new technologies. Self-motivated and capable of working independently. Strong mentoring and coaching capabilities. Commercial awareness and customer-focused mindset. Ability to prioritise and manage multiple assignments simultaneously. Commitment to continual professional development. Why join us: Competitive salary and benefits package Generous Pension Contribution Scheme (up to 10% match) Income Protection/Life Insurance 5 weeks' annual leave (pro rata) plus options to buy/sell days Paid birthday leave, volunteering days, and extra leave for long service Work with modern Microsoft technologies including Fabric, Power BI and Azure. Opportunity to influence technical direction and best practices. Supportive environment focused on learning and professional growth. Exposure to a diverse client base and challenging projects. Opportunity to mentor and develop the next generation of BI professionals. Company-sponsored training and certifications Quarterly team training and get-togethers Please click on the APPLY button to send your CV, you will then be sent a link to a Skills Assessment Form. Only candidates that complete the Skills Assessment form will be considered. Expected recruitment timeline: Applications close: 17 September First interviews: Week of 21 September via video Second interviews: 14 October in person Candidates with experience of; Power BI Developer, Senior BI Developer, Business Intelligence Developer, BI Analyst, Data Visualization Specialist, Microsoft Fabric Developer, DAX Developer, SQL & Power BI Engineer, BI Consultant, Analytics Developer, Reporting Specialist, Data Modeller, Enterprise BI Developer, BI Technical Lead, Business Intelligence Analyst also be considered for this role. IndeedH2F

Technical Project Manager -Financial / Banking - Hybrid - Outside IR35 DO NOT APPLY WITH NO FINANCIAL EXPERIENCE AS YOU WILL NOT BE CONSIDERED You will drive Agile delivery across multiple workstreams, ensuring projects are delivered on time, within scope, and aligned with business objectives while maintaining strong governance and stakeholder engagement. The position is ideal for an experienced Technical Project Manager with strong delivery leadership, technical understanding, and enterprise programme management experience. Technical Project Manager Responsibilities Lead the end-to-end delivery of complex technology programmes and product releases across multiple teams and business domains. Develop and manage integrated project plans, release plans, milestones, budgets, and delivery schedules. Work closely with Product Owners, Engineering, Architecture, QA, Business stakeholders, and external partners to deliver scalable technology solutions. Facilitate Agile ceremonies including sprint planning, stand-ups, reviews, retrospectives, and cross-team planning sessions. Manage risks, assumptions, issues, dependencies, and escalations (RAID), ensuring timely mitigation and executive visibility. Coordinate release planning, testing, operational readiness, deployment, and post-release support activities. Monitor delivery KPIs and programme metrics to improve execution and reporting. Ensure compliance with technology governance, security, and operational standards. Foster collaboration, continuous improvement, and delivery excellence across technical teams. Communicate programme progress, risks, and delivery status to senior stakeholders and executive leadership. Technical Project Manager Skills and Experience Proven experience delivering large-scale technology programmes and projects within complex enterprise environments. Minimum five years' experience in Technology Programme or Project Management. Experience delivering cross-functional technology initiatives. Experience with the American Express (AMEX) ecosystem is preferred. Strong experience managing end-to-end project delivery using Agile methodologies including Scrum and SAFe. Experience managing integrated project planning, release planning, testing, deployment, operational readiness, and business change. Strong RAID management experience covering risks, issues, assumptions, dependencies, and escalations. Experience delivering technology modernisation, platform transformation, cloud migration, or legacy system decommissioning projects. Strong technical understanding of software development lifecycles, enterprise architecture, systems integration, and technology delivery. Experience working with multiple technical teams and cross-functional delivery squads. Excellent stakeholder management, communication, negotiation, and influencing skills. Experience using Jira, Rally, and Confluence or similar Agile delivery tools. Strong analytical, problem-solving, and risk management capabilities. Experience using automation or AI-enabled tools to improve programme reporting and delivery visibility would be advantageous. Scrum Master (CSM/PSM), SAFe, PRINCE2, PMP, or equivalent project management certifications would be beneficial. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Exit Manager Must have an Active DV Clearance Exit Manager Responsibilities Lead coordination between customers, internal teams, and incoming suppliers. Design and deliver end-to-end exit and transition plans aligned to contractual obligations. Ensure all exit and close-down activities are completed successfully. Engage with senior customer and internal stakeholders throughout the transition process. Manage knowledge transfer, documentation, and asset handover activities. Mitigate risks relating to service continuity, data integrity, and commercial exposure. Interpret and implement exit clauses within contracts, MSAs, and SOWs. Provide governance, reporting, and oversight across all exit activities. Support dispute avoidance and resolution where required. Exit Manager Skills and Experience Proven experience in exit management, service transition, or complex programme delivery. Background within consulting, systems integration, or managed services environments. Strong understanding of commercial contracts and delivery frameworks. Excellent stakeholder management and conflict resolution skills. Experience managing multiple priorities within enterprise-scale environments. Exposure to cloud, data, or Microsoft technology ecosystems. Strong planning, leadership, and communication capability. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job title: HR Analyst Contract: 12-Month Fixed-Term Contract Location: London (Hybrid) Overview We are seeking an experienced HR Analyst to join our team on a one-year contract based in London. This is an excellent opportunity for a detail-oriented professional with strong HR operational knowledge and analytical skills to support the review, optimisation, and documentation of HR policies and processes. The successful candidate will work closely with HR, business stakeholders, and project teams to analyse current HR practices, gather requirements, facilitate workshops, and ensure policies and procedures are accurately documented and aligned with business objectives. Key Responsibilities * Analyse and review existing HR policies, procedures, and operational processes. * Conduct process mapping activities to identify inefficiencies, risks, and opportunities for improvement. * Gather and document business and stakeholder requirements relating to HR processes and policies. * Facilitate workshops and stakeholder sessions to capture requirements and validate proposed solutions. * Review, validate, and maintain HR-related content, documentation, and process materials. * Interpret HR data and provide insights to support decision-making and process enhancements. * Produce clear and comprehensive documentation, including process flows, requirements documents, and operational procedures. * Engage with stakeholders across HR and the wider business to ensure alignment and successful delivery of objectives. * Support change initiatives and continuous improvement activities within the HR function. Essential Skills & Experience * Strong experience in HR policy analysis and review. * Proven experience with process mapping and process improvement methodologies. * Good understanding of HR operations and core HR processes. * Experience conducting content review and validation. * Strong requirements gathering and business analysis skills. * Experience facilitating workshops with multiple stakeholder groups. * Ability to interpret and analyse data to identify trends and recommendations. * Excellent documentation and written communication skills. * Strong stakeholder engagement and relationship management experience. * Ability to work independently and manage multiple priorities within a fast-paced environment. Desirable Skills * Experience working within HR transformation, change, or continuous improvement programmes. * Familiarity with HR systems and related technologies. * Previous experience within a large or complex organisational environment. What We're Looking For The ideal candidate will be a proactive and collaborative HR professional who combines strong analytical capability with excellent communication skills. You will be comfortable working with stakeholders at all levels, translating business requirements into clear documentation, and driving improvements across HR processes and policies. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Data Centre Strategy & Offering Manager - Remote Working You will work across business, technology, sales, delivery, and partner organisations to create compelling offerings that align with market demand and long-term business growth. The position is ideal for an experienced technology strategist with a strong background in Data Centre solutions, portfolio management, and go-to-market strategy. Data Centre Strategy & Offering Manager Responsibilities Define and deliver the UK Data Centre strategy, vision, and roadmap. Develop compelling Data Centre value propositions and service offerings. Manage the full lifecycle of Data Centre offerings from concept through to retirement. Develop go-to-market strategies that drive customer demand and business growth. Work closely with internal technology teams, partners, and global stakeholders to align portfolio strategy. Lead portfolio transformation initiatives to support future business objectives. Enable sales and delivery teams with the knowledge, tools, and collateral required to position offerings successfully. Promote Data Centre capabilities through engagement with customers, partners, vendors, and industry analysts. Monitor market trends and emerging technologies to ensure the portfolio remains competitive and relevant. Data Centre Strategy & Offering Manager Skills and Experience Extensive experience developing Data Centre strategy and technology offerings. Must have Go-To-Market experience within the development of Data Centre Offerings. Extensive expertise in attraction to sell the development offerings. Proven experience within a global systems integrator or Data Centre specialist organisation. Strong portfolio management and product lifecycle. Deep understanding of Data Centre technologies, including AI, High Performance Computing (HPC), Quantum, and cloud infrastructure. Strong commercial awareness with the ability to translate strategy into business outcomes. Excellent stakeholder management skills across senior business, technology, partner, and vendor communities. Experience leading cross-functional initiatives within large enterprise environments. Strong analytical, strategic thinking, and problem-solving skills. Experience working within multinational or global organisations. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

4th Line Cloud Support Engineer - VCF Must have an Active DV Clearance 4th Line Cloud Support Engineer - VCF Responsibilities Respond to escalations from 2nd Line support teams. Monitor systems using event management tooling and resolve incidents. Perform change activities in line with defined processes. Support lifecycle management of platforms to maintain vendor supportability. Carry out readiness assessments for new services entering production. Produce and maintain technical documentation and support materials. Provide technical leadership across support activities where required. 4th Line Cloud Support Engineer - VCF Skills and Experience VCF experience is essential. Strong experience across VMware stack including vCenter, ESXi and NSX. Experience supporting Horizon VDI environments. Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM. Understanding of physical networking concepts. Strong problem solving and analytical skills. Ability to take ownership of technical issues and lead resolution. 4th Line Cloud Support Engineer - VCF Desirable Experience Experience with cloud administration such as vCloud Director. Exposure to event monitoring tools such as SCOM or Aria Operations. Automation and scripting using PowerShell. Server administration across Windows Server environments. Experience with software distribution tools such as MECM. 4th Line Cloud Support Engineer - VCF Additional Information Work within a secure environment supporting critical systems. Opportunity to develop across cloud and infrastructure technologies. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Digital Systems Architect – Financial Services - Northampton We require a Digital Architect to Support in the definition of digital architecture, roadmaps and technical solutions as well as technical consultancy and leading edge technology thinking as required across. Clearly articulate / communicate direction and benefits of digital architecture to developers / engineers and non-technical stakeholders Responsible for creating digital technology architecture solutions and cost estimates, to meet business needs, in line with strategy and architecture. Work with supply chain (including external) as appropriate. Working with the relevant enterprise wide architects and digital business aligned strategy leads, supports the creation of an appropriate digital technology strategy for the relevant business area. Maintain technology roadmaps for digital capabilities across the Company. Responsible for ensuring the digital engineering / development teams are aligned to the technical strategy, architecture, quality standards and policies. Work collaboratively with the relevant technology colleagues, project managers, architects, business analysts and developers to ensure that the digital outcomes delivered by projects are consistent with the original technical solution specified. Able to challenge stakeholders creatively and professionally to create architectural solutions which meet the business need (including budgetary / time constraints) whilst being aligned to Company architectural blueprint, principles and standards. Can describe existing / emerging digital technology and technology strategy to developers and non-technical stakeholders both verbally and via appropriate documentation. Experience of application client and server architecture in the web and/or mobile domain, application frameworks and architecture patterns Experience of Object-Oriented design and Enterprise Integration Patterns, of presenting technical concepts to a non-technical audience Specific experience of domain driven and event driven architecture The following would be nice to have: Experience of operating in an Agile delivery environment, microservices and refactoring to microservices Knowledge and experience of Enterprise Architecture frameworks (TOGAF, Zachman). Experience of DevOps and containerization Past and/or current experience of Java / JavaScript software development in an agile development environment This is a contract assignment between 3 to 6 months initially. Based in Northampton. Please send your CV to us in Word format.

Security Platform Engineer - Cloud and Kubernetes Must have an Active DV Clearance Can be based in London, Farnborough or Corsham You will work closely with platform engineers, security specialists, and cloud teams to deliver resilient, secure, and highly automated cloud infrastructure. The position is ideal for an experienced Security Platform Engineer with strong Kubernetes security expertise and a passion for cloud-native security engineering. Security Platform Engineer Responsibilities Design, deploy, configure, and manage cloud security platforms and tooling. Implement and maintain SIEM, IDS, and IPS technologies. Develop security monitoring, logging, and detection capabilities across Kubernetes environments. Investigate, analyse, and respond to security incidents, performing root cause analysis and remediation. Perform forensic investigations into suspicious activity and security events. Automate security workflows and operational processes using scripting and Infrastructure as Code. Support Kubernetes platform security, workload isolation, RBAC, and network policies. Participate in an on-call rota to support security incidents and operational resilience. Security Platform Engineer Skills and Experience Active DV Clearance Experience within Cloud Security Engineering, DevSecOps, or Cloud Platform Engineering is essential Extensive experience using Kubernetes Security Strong experience securing Kubernetes environments, including RBAC, workload isolation, and network policies. Experience with Kubernetes threat detection, anomaly detection, Istio, Linkerd, or workload identity would be advantageous. Security certifications such as CISSP, CISM, GSEC, or OSCP would be beneficial. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding and training of new team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset, capacity and business priorities Monitor ticket backlog, ticket ageing and escalation trends Ensure engineers maintain high-quality ticket updates and documentation Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies Lead technical investigations and root cause analysis activities Work with third-party vendors and partners where escalation is required Ensure critical and major incidents are managed effectively through to resolution Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function Ensure completion of scheduled maintenance visits and preventative maintenance activities Monitor patch compliance, system health checks and proactive monitoring activities Drive initiatives that reduce reactive support demand through proactive service improvements Ensure maintenance activities are documented and reported accurately Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction Review repeat incidents and implement preventative solutions Identify opportunities for automation, efficiency improvements and service optimisation Develop and maintain technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on:Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service Identify trends, risks and improvement opportunities Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing Support service reviews, operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives Act as an escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across:Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills Strong communication and stakeholder management skills Experience using HaloPSA or similar PSA platforms Experience producing and interpreting service performance metrics Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.

Network Operations Engineer - WAN & BGP and Linux or Kubernetes Must have an Active DV Clearance Can be located in London, Farnborough or Corsham You will work across traditional networking and cloud-native technologies, maintaining air-gapped Kubernetes environments, improving network performance, and driving automation across critical platforms. The position is ideal for an experienced Network Operations Engineer with strong networking, Kubernetes, and Linux expertise who enjoys solving complex technical challenges within secure environments. Network Operations Engineer Responsibilities Configure, maintain, and optimise secure cloud platform network infrastructure. Support air-gapped Kubernetes environments and maintain secure cross-cluster communications. Implement network changes that improve reliability, resilience, security, and performance. Troubleshoot complex networking and platform issues across cloud-native environments. Support Layer 2 to Layer 7 networking technologies, BGP, and multi-tenant WAN environments. Develop and maintain automation to improve operational efficiency and platform scalability. Work closely with engineering teams to support production Kubernetes workloads. Participate in an on-call support rota and resolve operational incidents. Produce and maintain technical documentation and operational procedures. Network Operations Engineer Skills and Experience Essential: Active DV Clearance. Strong experience supporting WAN and BGP secure network operations within enterprise environments. Experience supporting Linux systems administration or Kubernetes Desirable - must have at 2-3 of the below: Experience with IP networking, Layer 2 to Layer 7 protocols and multi-tenant WAN environments Air-gapped Kubernetes environments and cross-cluster networking. Good understanding of Kubernetes networking concepts and production Kubernetes platforms. Experience with CNI technologies such as Cilium and Service Mesh technologies such as Istio would be advantageous. Experience with MPLS Layer 3 VPNs or cloud-native networking technologies is desirable. Experience automating infrastructure using Git, Bash, or Python. Strong troubleshooting, analytical, and problem-solving skills. Experience working within telecommunications or highly secure operational environments. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IT Infrastructure Operations and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: The following is a summary of the key skills that the Client would like you to bring to the company. Global Enterprise level Infrastructure Management position for the last 5 years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key 3 party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well as service/solution delivery partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy Infra tech to Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

PMO Manager Must have an Active DV Clearance You will play a key role in driving governance standards, managing resources, improving PMO processes, and ensuring compliance with contractual and organisational requirements. The position is ideal for an experienced PMO Manager with strong leadership, governance, financial, and stakeholder management expertise. PMO Manager Responsibilities Lead the PMO team and manage day-to-day PMO operations. Produce governance, financial, resource, and delivery reporting. Support the PMO across all activities defined within the PMO Charter. Oversee RAID, action, decision, and change management processes. Support programme planning, governance reviews, and assurance activities. Ensure compliance with contractual, organisational, and customer governance requirements. Manage programme resource planning and forecasting activities. Support financial management, budgeting, forecasting, invoicing, and procurement activities. Drive continuous improvement and standardisation across PMO processes. Act as a key point of contact for programme stakeholders. PMO Manager Skills and Experience Significant experience leading PMO teams within large and complex programmes. Strong leadership, people management, and stakeholder engagement skills. Expertise in PMO governance, assurance, reporting, and programme controls. Strong financial management, budgeting, forecasting, and resource planning capability. Experience managing RAID, change control, and programme governance frameworks. Strong analytical, organisational, and problem-solving skills. Experience supporting Defence, Government, or highly regulated programmes. Experience supporting large-scale transformation or service delivery programmes. Good understanding of both Agile and Waterfall delivery methodologies. Advanced Microsoft Excel, PowerPoint, Word, Outlook, SharePoint, SAP, and reporting tool experience. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years, Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key - 3 party operational infrastructure vendor management - i.e management of managed service partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy tech to Azure knowledge/experience, Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Senior Software Developer with Liferay or Angular You have a degree in Engineering, Computer Science or other IT related education please (Bachelor/Master). Must be very enthusiastic about Java-based web/enterprise application development and deployment and have experience with Java. The Client would like to see working knowledge and at least 2 to 3 years experience with Angular 5 and/or Liferay 7 / DXP. Experience with the Spring Framework is a must coupled with extensive knowledge of HTML5, CSS (SASS), JavaScript and Jquery. Good sense of web design and Single-Page Application (SPA) development. Knowledge of cloud software design (AWS / Azure). You need to be a fast learner, willing to learn and implement new technologies. There are several locations for this contract assignment – Norwich, Reading, Surrey, Luton. The rate is negotiable. Duration will be 6 months. Do send your CV to us in Word format along with your daily rate and availability.