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Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology It all matters. Set the vision, adapt to customer needs As Head of IT Service Management, you’ll set the vision and strategy for service management. You’ll ensure that processes are owned and that they can evolve with organisational need. Plus, you’ll have the opportunity to shape and lead your own team. In overseeing service operations, you’ll make sure that we offer high-quality support for all our customers. You’ll ensure that practices and services are standardised, while maintaining some flexibility, so that they can be a better fit for differing customer needs. You’ll be proactive about ensuring that service management considerations are built into new bids and proposals too. It’ll be your responsibility to ensure that each individual customer service is fulfilled – leading to customer satisfaction, and implementing remedial plans, when it’s needed. You’ll make sure service performance reporting is continually aligned to the customers changing requirements. When agreements need to be renegotiated, you’ll offer guidance. You’ll take ownership of Continual Service Improvement across the Service Management function and wider services. Motivate your team, drive success In this senior role, you’ll lead and motivate a team of IT Service Management experts. This will involve recruiting, coaching and developing them. You’ll also be responsible for the performance of direct reports, ensuring that all policies and processes are followed. We’d like you to foster a culture that not only guarantees successful service delivery but is also a positive, learning-driven environment. Build on our success with stakeholders Working effectively with stakeholders will be key to your role. You’ll build senior‑level relationships (such as with other FCDO Services Directors) and manage long‑term strategic connections at the operational level. You’ll also represent the voice of the customer to internal stakeholders. And you’ll constantly interact with customers – responding to difficulties and troubleshooting – to ensure that services are as useful as possible. Bring extensive IT expertise and leadership brilliance We’re seeking someone with significant experience in both management and large, complex service delivery environments. You’ve led a team of Senior Service Delivery Managers. You have hands-on experience with service management tooling (ServiceNow) and with delivering to defined standards (at a minimum, ISO9001 & ISO20000:1). This is matched with extensive knowledge of formulating SLAs/OLAs. You’re an ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation. Plus, you’re knowledge of technical matters in respect of security, IT and Comms technologies. To be ready for the role, you’ll be familiar with commercial and financial management practices within highly regulated sectors, such as (but not limited to) the Public Sector. It would be a plus if you are a ITIL4 Strategic Leader and/or Master, as would qualifications in ‘Lean Thinking’ (such as Six Sigma). Experience of working within a variety of project and programme management methodologies would be beneficial. As would any familiarity with FCDO Services or our customers’ work. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV)clearance. You can find out more about vetting on our website: To find out more about our benefits and our organisation, please visit It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

As an Interaction Designer, you’ll: Use data from research and analytics to understand user’s needs and test designs to meet them. Design collaboratively and in the open, engaging your team in the design process. Create prototypes to test ideas and learn from. Design with consideration for accessibility and inclusion. Share knowledge across teams, making sure that your designs are reusable and consistent with the Contribute to the Interaction Design community in both DWP and across government.

As a Senior Software Developer at HMCTS you will work with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, delivery managers and digital architects, all of whom share a vision for making better government through smarter use of technology. You will innovate to radically transform public services for the better. The development squad you are placed on will be agreed closer to your start date, but examples of products can be found in our GitHub repository: You can find more information about our ways of working in the HMCTS Way: Technologies we rely heavily on: Java and Spring Boot to write our backend services Node.js to write our frontend services Power Platform for low-code development Jenkins for CI/CD Dynatrace for application monitoring Kubernetes and Docker to run our services Azure for most of our infrastructure Terraform for infrastructure as code Postgres and Redis as our databases. Design System for our web interfaces Macs to do all the above In addition, we use a range of other technologies and continue to evolve by employing new technologies that help us deliver better services to our users As a Senior Developer in HMCTS you will: Develop, improve and document code, following best practices and internal standards. Continuously learn and stay up to date with relevant technologies, identifying potential issues. Ensure product security, data confidentiality, and integrity, raising risks as needed. Support and maintain software, including limited out-of-hours work when required. Plan development, coordinate integration, and contribute to process improvement. Manage service availability effectively and cost-efficiently. Build and test system interfaces. Use test-driven development, write automation scripts, and participate in code reviews. Mentor junior colleagues and share technical expertise. Take ownership of the technical roadmap and promote best practice across the development lifecycle. Influence product strategy by providing technical insight to stakeholders Design and develop software based on user stories. Participate in recruitment and procurement.

Join us for a newly created role where you'll be supported to drive your career forward across diverse workstreams. Working directly to enhance and shape the future of workforce and capability, you’ll be supporting the development and implementation of new people and workforce policies, to help build a sustainable workforce across the crucial Digital, Data and Cyber professions. This broad HR generalist role offers exposure to the full range of people policy and workforce activity, including resourcing, workforce planning, reward and capability development. It's a chance to work alongside experienced HR professionals who’ll support your learning and build skills across their core disciplines. You’ll work closely with HR leaders, workforce teams and key stakeholders across government, contributing evidence based advice to support people and capability strategies, ensuring policies and practices are consistent, effective and aligned with organisational priorities.

Lead and support multiple delivery teams to deliver high value outcomes, ensuring alignment with business goals and organisational priorities. Establish and embed effective delivery governance that balances agile flexibility with accountability. Coach and mentor delivery teams and leaders to build maturity in enabling self organisation and sustainable delivery. Remove barriers to progress, manage risks and dependencies, and create the conditions for teams to thrive and maintain delivery momentum. Drive continuous improvement by analysing delivery performance, identifying areas for optimisation, and implementing improvements to ways of working. Contribute to the growth of UKHO’s wider delivery community, sharing best practice and helping to evolve our organisational delivery capability. Conduct internal Digital Governance Framework (DGF)/ GDS assessments and coach teams through the assessment process. At present no line management responsibilities but may change in the future.

As our Technical Architect, you'll own the long-term vision, strategy and performance of IFR technology platforms. This includes onboard retail systems, crew applications, payment services, stock and supply chain integrations, reporting tools and associated APIs. Your responsibilities: * Maintain a strong understanding of IFR system architecture, integrations, devices and payment platforms * Partner with Architects to manage technical debt, resilience and scalability * Ensure security, compliance and governance standards are embedded in product evolution * Oversee integration strategy with third-party suppliers and internal systems * Act as the primary interface between Commercial, Cabin Services and Technology * Build strong, trust-based relationships across business functions * Enable empowered squad decision-making within clear product guardrails * Champion agile product principles and continuous improvement Your Profile Essential skills/knowledge/experience: * Experience working with cloud-based platforms (preferably AWS) * Understanding of APIs, system integrations and relational databases * Experience working with third-party vendors and integrated platforms * Strong stakeholder engagement and influencing capability * Experience in airline, travel, retail or payments environments and managing digital or onboard retail platforms * Understanding of POS, mobile device management and payment technologies * Experience scaling products across multiple markets or operational environments * Knowledge of the low-cost airline business model and ancillary revenue drivers * Previous experience in a technical role (e.g. Developer, Technical BA, Systems Analyst or similar) LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

As a GDS Senior Developer, you’ll contribute to the digital transformation of government by building and supporting high-quality digital services. You will play a key role in designing and delivering robust, scalable software solutions that meet user needs while aligning with broader GDS standards and practices. You’ll contribute through hands-on engineering, applying modern development practices and helping build resilient, secure and maintainable services. You’ll participate in technical discussions and design decisions, helping ensure solutions are practical, well implemented and aligned with wider architectural approaches. Senior Developers work closely with other engineers, architects, product managers and multidisciplinary teams. You’ll collaborate to solve complex technical problems, contribute to improving engineering practices and help maintain high standards of code quality, reliability and performance. You’ll thrive using agile methods and enjoy working collaboratively across teams to deliver meaningful outcomes. Above all, you’ll want to make government services better for users, contributing to the continual improvement of the way teams build, run and evolve digital services. As a Senior Developer, you’ll: contribute to improving the way the team works, supporting effective engineering practices, development workflows and collaborative approaches that help the team deliver high-quality software be a strong technical contributor within the team, maintaining proficiency across the systems, platforms and tools used to build and operate services help the team understand how different parts of the system interact, supporting the investigation and resolution of complex technical issues and enabling the team to work confidently across the broader technical landscape collaborate with engineers and architects to explore appropriate technologies, patterns and approaches, contributing to decisions about when new software should be written and helping ensure solutions are pragmatic, maintainable and aligned with organisational standards contribute to technical decision-making within the team, helping maintain a high standard of engineering quality through thoughtful design and implementation support and mentor other developers, sharing knowledge and helping colleagues build confidence and capability in their technical work participate in constructive technical discussions, contributing ideas and respectfully challenging proposals to help the team reach well-reasoned decisions share knowledge through collaboration, documentation, code reviews and technical discussions, helping ensure understanding is spread across the team apply and advocate for good engineering practices such as testing, code quality, observability, security and maintainability contribute to the wider engineering community within the organisation, sharing knowledge, participating in communities of practice and collaborating with other teams

We are seeking a Lead Product Manager in the GDS Product and Services directorate. These are unique roles in government leading nation scale products that will be used by millions of citizens, across government departments and the wider public sector. This includes products such as Mailbox - our new communication platform for citizens, and app - which will provide a personalised experience for citizens interacting across government. A lead product manager is responsible for a product portfolio or end-to-end service, and the delivery of product quality and value. They work with teams to identify, implement and improve strategies and tactics for their products. They are a member of the management team for their product area and provide product leadership and direction across multiple teams. As a Lead Product Manager for GDS, you’ll: own and be responsible for developing and articulating a clear vision, proposition and roadmap for your product area, aligned to the wider product strategy lead multidisciplinary product teams day to day in running, supporting and continuously improving products so that they meet user needs manage the prioritisation for your product, balancing live service needs with continual improvement lead teams in assessing new information about the needs of potential users of the platform, and making decisions about which to meet promote the platform across the public sector coordinate product development with other products, disciplines and teams across the GDS and the government maintain knowledge of the changing digital and technology landscapes, and the opportunities they provide to improve the delivery of public services in the UK coach and mentor other product managers in your areas, identifying learning and development opportunities for individuals and teams support the Head of Product with development and implementation of wider product strategy

Due to the expansion of the Tax, Benefits, and Enterprise Operations team, the current migration project from SAP ECC to SAP S/4HANA, and the desire to build S/4HANA capability, we are bringing knowledge and expertise on S/4HANA into the team. We are seeking a highly skilled and delivery-focused SAP S/4HANA Technical Expert to support the successful planning, configuration, and execution of the ETMP Regeneration Programme. This is a once-in-a-generation transformation initiative to migrate HMRC’s Enterprise Tax Management Platform (ETMP) from SAP ECC6 to S/4HANA. The role is critical to ensuring the technical success of this complex and high-impact programme, which underpins HMRC’s core tax accounting and payment capabilities.

This a key engineering role in a multidisciplinary agile delivery team who are supporting, building and enhancing the Index Matching Services on the Google cloud platform. You will play a pivotal role in the design and implementation of secure, innovative cloud solutions and work alongside a delivery manager, technical lead, software engineer, devsecops engineer and Business Analyst. You will set and use modern engineering standards and support the growth of emerging software engineers when needed. You will also provide advice, guidance and technical leadership as well as supporting your team in delivery implementation and problem solving. The Address Index Matching Service (AIMS) is an established service and is extensively used for the matching of addresses. Your initial focus will be supporting and enhancing AIMS including for the upcoming 2027 Census test where AIMS is critical for contact with respondents and backend processes. The other three services are in development using different technologies and AIMS itself will be re developed with similar technology after the Census 2027 test. Responsibilities Provide technical leadership, coaching, and mentoring the team, promoting knowledge sharing and adoption of good practice Proficient in a wide range of technical systems and involved in identifying appropriate security, technology and approaches, deciding when software should be written Design and building secure software to serve a variety of user needs and enhance existing software products to meet evolving user needs whilst coaching and developing junior engineers Sharing knowledge of tools and techniques; identifying and sharing good practices and collaborating to ensure knowledge sharing across the team and wider community Lead on identifying and implementing opportunities to optimise processes, and coaches team to deliver service improvements and enhanced capability Embedding Digital Applications and Software Engineering agreed key principles. Can break down complex technical tasks into sub-tasks and collaborates with the team and Delivery Managers to create an environment where the team can work effectively Contributes to the community Communicates with stakeholders on behalf of technical teams

Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning? This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training. You will investigate and resolve technical queries, work with external specialists when required, and ensure all support activities meet agreed service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. This is an excellent opportunity to join a supportive technical department and develop professionally through hands-on learning and formal certifications. You will play a key role in maintaining information security, adhering to UK GDPR and internal security practices. You will also contribute to knowledge-sharing within the team to support continuous improvement. The Role: * Provide technical advice and support to users * Log, manage and resolve IT issues in line with SLAs * Investigate, diagnose and escalate technical queries when needed * Build positive customer relationships and maintain satisfaction levels * Maintain accurate records and ensure work is costed or billed correctly The Person: * Strong communication skills and ability to explain technical topics clearly * Excellent problem-solving skills and willingness to learn * Self-motivated, proactive and able to work independently or within a team * Ideally holds relevant certifications or experience in ICT service delivery Reference number:BBBH271551 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Your responsibilities will include: Machinery of Government (MOG) data transfers: Represent the DKIM function on MOG transfers: to include attending meetings, drafting progress reports and liaising with key stakeholders when facilitating information / data transfer processes. Review of IM policies and guidance. Lead on DKIM communication to ensure alignment of comms in the DKIM and Corporate Services comms. Curious about Government Digital and Data? Dive into the Candidate Pack to learn more.

The Lead Business Analyst (BA) plays a key role in shaping how the Census is designed, delivered, and continuously improved. Working within the central End‑to‑End (E2E) Service Design Team , the BA ensures that the Census operates as a coherent, integrated, and user‑centred service across all business areas. This role collaborates with a wide range of stakeholders across ONS, delivery suppliers, enabling partners, and the Devolved Governments to support a unified UK‑wide Census experience. The post holder may work across the full breadth of the high‑level Census design or specialise in particular business services—such as Field Operations, Communal Establishments (CE), Public Support, Contact Centre, Questionnaire Operations , or other core service components Responsibilities Lead and manage investigations into business processes, information systems, functions, information flows, data structures and software development processes, using various technical, methodical, and consistent techniques. Review existing system capabilities, develop use cases and information models, and align business requirements to specific capabilities of system development, including working with developers to ensure that user needs are met. Define improvements to business processes, developing business cases to enable decisions to be made based on the benefits of the change. Facilitate, understand, and communicate the project scope and work to assure the overall goal is maintained in creation of the product backlog. Lead in defining solutions to real business problems through influence, facilitation and communication and ensuring the end-to-end process is considered. Shape and challenge business priorities and ways of working through collaboration with business and technology teams. Elicit functional and non-functional requirements using appropriate techniques, considering the nature of change and established practices. Deliver at pace using the most appropriate delivery methodologies and adopting agile principles. Develop suitable analysis models using appropriate modelling techniques, considering traceability, adherence to business objectives and fitness for purpose. Work with business and solution architects to ensure that the wider architecture considered when undertaking analysis work. Assist decision makers in gathering information to make informed decisions. Promote a culture of assurance and security. Help to quality assure test solutions and products. Actively participate in the Business Analysis community and broader communities to refine and develop standards, working practices, sharing of knowledge, and understanding. Where appropriate and in line with divisional organisation practice, Line management of Business Analysts within the ONS community. In addition, SEO and Grade 7 roles will be required to provide coaching and mentoring to Junior Business Analysts.

We are seeking passionate Lead Delivery Managers who thrive in fast-paced environments and possess expert knowledge of Agile and other methodologies to enable national scale delivery at pace As a Lead Delivery Manager you’ll be responsible for leading work within the P&S directorate portfolio, working directly with our multidisciplinary, highly skilled teams, as well as teams and partners across government and the wider public sector Responsibilities: lead delivery across multiple teams at different stages of development and product life cycle own delivery, tracking and ongoing iteration and updating of the delivery plan, including the critical path lead on developing and implementing delivery methods that combine both permanent civil servants and other people and resources seamlessly, and to best effect, this includes leading on the procurement of our strategic tech & security delivery partners, working with leadership to define scope being responsible for the review, improvement and evolution of our collective delivery management; implementing new process, tools and ways of working where necessary to meet our objectives eliciting and maintaining our area OKRs (working closely with all delivery and product leads) - you will then be accountable for the reporting of our work, helping to hold the area to account for its effectiveness overall work with our delivery managers to identify, communicate and manage risks, issues, dependencies and blockers - help identify and resolve issues before they arise work within GDS processes, and with senior delivery groups across GDS to track progress against plans and directly manage delivery managers and lead delivery managers and develop a wider community of talented delivery managers

Manager - Risk Reporting with Data Analytics Wholesale Credit and Market Risk (WMR) department within HBEU measures and monitors global credit and market risks arising from lending and trading activities as well as providing credit approval for corporates, financial institution and sovereign exposures. The team is engaged in a lot of European regulatory reporting (for ex. AnaCredit) and senior management reporting and analysis deliverables that are spread across EU countries on a need basis. The aim is to bring all these tasks together as one team and deliver them in a centralized and standardized manner. Key Accountabilities: " Understand the requirements of the regulators/senior management " Create solutions basis the knowledge of Risk systems to optimize the timeliness and accuracy of results " Explain the month on month, quarter on quarter movements in the risk metrics in a business language " Manage stake holders in Regional and Group Risk functions, coupled with finance/business as required " Builds and maintains effective working relationships with IT & System owners " Acquire data from primary or secondary data sources to meet the reporting/analysis requirements " Identify valuable data sources and automate collection processes " Identify, analyze, and interpret trends or patterns in complex data sets " Analyse the data sources and provide solutions in terms of results, bring out the business interpretation of the results and explore better possibilities of coming with an alternate approach as per the requirement " Collate, test and check independently sourced data and assess its robustness and fitness for purpose. " Automate the high volume processes supporting Group, Region and Site " Support ad-hoc requests in support of the business as necessary " Prepare effective material for dissemination to key business stakeholders at all levels of seniority. " Drive standardization of data ingestion processes to gain efficiency " Ensure the timeliness, accuracy and reasonableness of results produced by the process " Work with management to prioritize business and information needs " Locate and define new process improvement opportunities " Support junior team members in terms of delivering assigned tasks " Review junior team members work before releasing to the customers Requirements: " University degree and/or post graduate qualification with a relevant finance/quantitative/risk content " 8+ years of experience in related/relevant areas " Previous exposure to large projects involving technical IT considerations " Strong technical knowledge with any of these (SAS, SQL, Python, Tableau, BI Tools, Qlik Sense etc.) " Knowledge of banking wholesale credit risk " Proven ability to manage high volume data with embedded data quality procedures " Understanding of banking book financial products, macro-economics, econometrics and financial markets " Excellent communication skills with technical (the team) and non-technical (senior entity management around the globe) counterparts; being able to "translate" between the two worlds Self-starter, who can think proactively and demonstrate the ability to learn abstract concepts and to operate effectively against uncertainty and on unfamiliar ground The salary for this role will be in the range PLN 15K to PLN 20 20K per month. The position is based in Krakow P Please send your CV to us in Word format along with your salary in PLN or Euros.

At CGI, we deliver high-impact cloud solutions that enable organisations to transform, scale, and succeed in an evolving digital landscape. As a Cloud Project Technical Architect, you will play a key role in shaping and implementing secure, high-performing environments that drive measurable outcomes for our clients. Working within a culture that values ownership, innovation, and collaboration, you will contribute to complex projects, ensuring seamless delivery across cloud platforms while continuously improving service quality and operational excellence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.