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IT Operation s Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years, Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key - 3 party operational infrastructure vendor management - i.e management of managed service partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy tech to Azure knowledge/experience, Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Contexte Nous à la recherche d’un Operation Manager sur les périmètres CCV (Canaux Clients & Vente), afin de rejoindre des équipes dynamiques DSI, au cœur de la stratégie de notre client. Au sein de la DSI, la CCV a pour missions de garantir une expérience client & kiaber fluide et performante grâce à l’apport des technologies et des compétences humaines. Mission En tant qu’Operation Manager vous aurez la responsabilité de garantir la qualité de service sur les verticales métiers CCV en accompagnant une équipe d’ingénieurs support sur les aspects fonctionnels et techniques. Sous la responsabilité du Service Manager, vos missions seront : D’organiser et prioriser les activités RUN : supervision des alertes, incidents et problèmes D’être le point de référence pour les diagnostics, impacts et résolutions des incidents De piloter et accompagner ton équipe OPS sur les aspects techniques et fonctionnels De collaborer avec les équipes de développement pour intégrer les activités RUN et anticiper les impacts en production De rédiger et maintenir les documentations (procédures, REX, guides de résolution, etc.) De mettre en place et standardiser les pratiques OPS et Qualité de service, en suivant les KPIs et en proposant des améliorations D’évangéliser la culture de la qualité de service auprès des équipes métiers et techniques. D’intervenir dans l’analyse et la résolution des incidents majeurs, en coordonnant les ressources nécessaire et la communication associée D’être le relai du Service Manager Quels seront tes challenges à relever ? Garantir une qualité de service optimale sur nos systèmes pour leurs clients Maintenir un haut niveau de réactivité face aux incidents et alertes Anticiper les risques et améliorer la fiabilité des plateformes en production Coordonner efficacement avec les équipes de développement pour intégrer les contraintes RUN dès la phase Build Mettre en place, standardiser, automatiser et respecter les pratiques OPS pour gagner en efficacité, robustesse et résilience Promouvoir la culture qualité et fiabilité auprès des équipes métiers et techniques Contribuer aux situations de crise Qu’est-ce que la mission vous apportera ? Contribuer directement à la vision et à la transformation de notre client Un rôle clé dans la fiabilité des systèmes : vous serez au cœur des opérations garantissant l’expérience client L’opportunité d’animer une équipe et de développer votre leadership dans un contexte stimulant Une collaboration transverse avec diverses équipes (OPS, Dev, Métiers, Sécurité, etc.) et une vision globale des enjeux IT Des compétences renforcées en gestion des incidents, automatisation et culture DevOps Un impact direct sur la performance et la satisfaction des utilisateurs Bénéficier d’une liberté d’action et pouvoir être force de proposition

Missions principales 1. Suivi du service, des indicateurs et des volumes de production Définition et garantie de la conformité aux accords de niveau de service (SLA). Établissement des KPI pour la mesure de la performance du service. Suivi des performances via des tableaux de bord et mise en œuvre d'actions correctives si nécessaire. Production de reportings réguliers et fiables. Analyse des volumes et des écarts par rapport aux indicateurs définis. Anticipation des pics d'incidents/requêtes et des risques associés. Apport de support à la Control Tower dans la gestion des changements, incidents, problèmes, demandes et communication, afin de garantir la continuité des opérations et des projets. 2. Incident & Problem Management Coordination de la gestion des incidents majeurs et animation des cellules de crise. Communication interne et externe (clients, end-users, équipes IT, sécurité, management). Production des Post Incident Reports et respect des processus Groupe pour la gestion des problèmes (qualification – résolution). Organisation et pilotage des Problem Steerings et des comités au sein de la Operational Control Tower. Participation active aux comités Major Incident Review Board, Major Problem Review Board (revue, information, communication, réponses aux questions). Garantie du respect des processus Groupe pour la gestion des problèmes et incidents – Périmètre : P1 – P5. 3. Gestion et qualité des données Garantie de la qualité, de l'accessibilité et de la fiabilité des données dans le périmètre de l'Operation Control Tower et pour la Group Control Tower au sein de la production IT. Exploitation des données pour l'investigation et l'opérationnel, en respectant le principe « need to know ». 4. Suivi des incidents escaladés au Niveau 2 de support global Suivi des services fournis par le L2 global et respect des SLA. Identification et surveillance des seuils d'alerte des flux L1 – L2, mesure de l'impact sur le backlog et la qualité des bases de connaissance. Contribution à l'élaboration de plans d'action pour l'amélioration de la qualité des escalades L1 et des outils de monitoring. Interaction avec les niveaux L3 et les Product Owners pour la résolution des anomalies impactant les processus incidents/demandes.

Service Desk Associate 6 Month contract initially Based: Onsite in Crawley Rate: £150 - £170 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Desk Associate to join the team. The role requires Handling service desk requests - Answering calls, emails, and ticket submissions. Resetting passwords - Helping employees regain access to systems. Basic troubleshooting - Fixing minor software issues and hardware glitches. Configuration challenges - Assisting with simple setup problems. Key Responsibilities:  Respond to user inquiries via phone, email, chat, or ticketing systems.  Act as the initial point of contact for IT issues, logging and tracking incidents.  Diagnose and resolve common IT problems, escalating complex issues to higher levels.  Possess a solid understanding of IT infrastructure  Be proficient in using IT service management (ITSM) tools and ticketing systems.  Accurately document all incidents, solutions, and actions taken.  Identify trends and patterns in user issues to proactively address potential problems.  Contribute to the development and maintenance of knowledge base articles. Key Skills & Experience:  Good Communication skills both Verbal and Written  Technical Proficiency L1.5  Positive attitude towards work  Multitasking skills  Effective Listening skills  Problem solving and analytical skills Desirable skills/knowledge/experience:  Familiarity with CRM tools  Ability to Improvise: Being able to think on your feet and adapt to unexpected situations is important. Please note: * 24X7 shift (Any 8 hours) * Candidates should be willing to work in a 24*7 environment with rotational shifts and rotational day offs. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation. Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA’s overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA. They will also be responsible for defining UKHSA’s product / platform offer to meet UKHSA’s business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks. They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital DevOps), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers. Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA’s values and culture, together with CDO’s customer-centric, agile ways of working, are embedded. They will need to ensure that their teams appropriately support and prioritise work required for priority programmes, for example, the Trust Programme (a three-year transformation programme designed to ensure that UKHSA can meet and sustain compliance with the Data Security Protection Toolkit and Cyber Assessment Framework (“DSPT_CAF”). Please find below additional areas of accountability that the post holder will be responsible for: Workplace, Infrastructure & Networks and IT Service Management budget holder. Leading the provision of resilient secure and cost-effective infrastructure platforms and technical operations in the on-premises estate. Leading the Technology Estate for UKHSA, including the delivery of infrastructure platforms and technical operations and, through coordination with the Deputy Director Cyber Security, ensuring the proportionate and timely reduction in cyber risk.​ The resilient, secure and cost-effective provision and operation of UKHSA’s Workplace offer, including productivity tools (Microsoft 365) and end user compute services.​ This includes managing windows end user devices and windows servers operating system lifecycle (Gold image, software packaging, updates and upgrades). Provision and management of identity and access management services (Microsoft Entra). Networking services including LAN, WAN, WiFi and secure access capability. Includes managing connectivity of IoT and laboratory scientific equipment (including IACS) secure connectivity to UKHSA WAN and relevant LANs. IT service management (ITSM), including common 1st and 2nd line support functions, as well as delivery design and management, and continual service improvement. Putting in place the capability, technical architecture, and services to support the delivery of UKHSA’s strategy in relation to the above functions. Overarching accountability for stability, resilience, and security of the Technology Services estate across UKHSA, as well as it’s compliance with all relevant internal and external policies & standards. Setting the direction for Technology Services development and delivery of the related Technology strategy, including how the teams should work with major Programmes (for example, the Trust Programme, which is driving improved compliance with DSPT-CAF). Overarching accountability for Technology Services delivery of software and infrastructure platforms, products, technical operations, and development. Leading on the procurement, supply and negotiation of Technology Services goods and services for UKHSA, in conjunction with legal and procurement professionals, as appropriate. Accountable for managing and controlling the life cycle of all Technology Services related products / platforms / infrastructure, in line with the Enterprise Architecture. Leading and develop UKHSA’s technology capability, giving clear guidance on priorities and generating commitment to the wider goals of the organisation. Accountable for the quality of technology’s products, platforms, infrastructure, services etc. Adopting a portfolio view, managing end-to-end services, which include multiple products and channels. Operating at scale and provide the connection between multidisciplinary business areas and stakeholders. The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal, and external to UKHSA, some of which have been outlined below: Internal Chief Data Officer Director of Digital and Data CDO SLT peers UKHSA CEO, together with other ExCo members and senior business leaders External Government departments and organisations (incl. CDDO, DHSC, NHSE, GDS) Devolved Administrations, Departments and Organisations International bodies and Governments Private sector leaders Academic leaders and research bodies

Role Overview This pivotal position is focused on overseeing and maintaining the company’s electric vehicle charging network to ensure it operates reliably and efficiently. The role involves monitoring system performance, interpreting operational data, managing maintenance and change activities, and providing continuous support to maintain a 99% uptime target in line with public charging standards. Main Duties & Responsibilities Reporting to the Network Operations Manager , the successful candidate will: Network Oversight: Manage and coordinate fault reports across the charging infrastructure, ensuring effective tracking, prioritisation, and resolution of technical issues. System Performance: Continuously observe site performance metrics, analysing data to detect patterns and take corrective action when performance deviates from targets. Maintenance Coordination: Oversee scheduled and unscheduled maintenance, working closely with service partners to ensure timely and compliant delivery of works. Incident Resolution: Identify, troubleshoot, and resolve network faults, ensuring incidents are logged, investigated, and closed efficiently. Change Implementation: Support the introduction and validation of system or process changes across the charging network. Record Keeping: Maintain detailed documentation for incidents, maintenance activities, and configuration changes within the internal tracking system. Escalation Handling: Escalate complex or unresolved problems to relevant teams or suppliers when necessary. Knowledge Management: Contribute to developing and updating internal documentation to capture recurring technical issues and best-practice resolutions. Project Involvement: Provide operational support for optimisation initiatives, including rollout of new monitoring or asset management tools. Supplier Liaison: Communicate with contractors and third parties to ensure progress on open actions and adherence to agreed service levels. Reporting & Analysis: Generate and interpret regular performance and trend reports (e.g., via Power BI) to identify risks, inefficiencies, or opportunities for improvement. Customer Focus: Champion initiatives aimed at improving customer experience and increasing utilisation of the charging network. Company Growth Support: Contribute positively to the company’s evolving operations and promote a collaborative, forward-thinking culture. Skills & Experience Required Technical Knowledge: Familiarity with network communication standards (such as OCPP or OCPI) is beneficial, along with an understanding of ITIL principles in incident and problem management. Fault Diagnosis: Capable of identifying and resolving fundamental network or hardware issues. Analytical Ability: Strong analytical and organisational skills, with the capacity to interpret data and manage multiple priorities effectively. Communication: Excellent written and verbal communication skills; confident when engaging with technical and non-technical stakeholders. Customer Orientation: Committed to delivering a high standard of service Technical Tools: Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Power BI. Continuous Improvement: Keen to identify and implement process and performance improvements within the operational environment.

En tant que Head of Operations - H/F, vous jouerez un rôle clé dans l’optimisation et la supervision des opérations au sein de notre département Commerce et Développement International. Vos principales responsabilités seront : • Piloter et coordonner les activités opérationnelles quotidiennes pour assurer la performance et la qualité des services. • Développer et mettre en œuvre des processus efficients alignés avec la stratégie de l’entreprise. • Superviser les équipes opérationnelles et favoriser leur montée en compétences. • Collaborer étroitement avec les autres départements pour garantir une synergie optimale. • Suivre les indicateurs clés de performance et proposer des axes d’amélioration. • Gérer les projets transversaux liés au développement international et à l’expansion commerciale.

ITSM Incident and Problem Management Avanda accompagne l’un de ses clients de renom et au rayonnement international dans le renforcement de son pôle IT Service Management. Ce poste est a pourvoir en CDI dans la region de Lausanne et pour un package attractif. L’organisation de notre client s’appuie sur l’expertise de ses talents pour construire son présent et imaginer son futur. Portée par une culture d’excellence, l’entreprise encourage l’innovation, l’amélioration continue et l’évolution professionnelle. Dans ce contexte stimulant, Avanda recherche un expert IT Service Management afin de contribuer activement à la structuration, l’optimisation et la qualité des services IT. Vos responsabilités Rattaché(e) au pôle IT Service Management, vous jouerez un rôle central dans la définition, la mise en œuvre et l’amélioration des processus ITSM. Votre objectif sera de garantir la continuité et la performance des services IT tout en assurant une excellente qualité de service auprès des utilisateurs. Vous serez notamment en charge : De définir et documenter les processus et procédures ITSM afin d’assurer une gestion efficace et standardisée des services IT. De superviser l’adoption et l’exécution des processus d’Incident Management et de Problem Management, en veillant à l’analyse des causes réelles et à la bonne résolution des incidents et problèmes. D’assurer le relais (backup) des responsables de processus ITSM en leur absence. De produire, interpréter et suivre les indicateurs de performance afin d’évaluer l’efficacité des processus et d’identifier des axes d’amélioration. De proposer et piloter des plans d’amélioration continue, en participant activement à l’évolution de la culture opérationnelle. De contribuer à la formation, à l’accompagnement et à la montée en compétence des équipes IT sur les processus ITSM. De collaborer étroitement avec l’ensemble des équipes du département Digital & IT afin de comprendre leurs enjeux, proposer des solutions adéquates et garantir leur bonne mise en œuvre. Requirements: Expertise confirmée des processus IT Service Management, idéalement soutenue par une certification ITIL Foundation ou équivalent. Expérience professionnelle d’au moins 5 ans dans un rôle similaire, incluant une maîtrise opérationnelle des processus d’Incident & Problem Management dans des environnements complexes. Excellente maîtrise de ServiceNow, notamment dans l’optimisation de workflows ITSM. Solides connaissances des technologies digitales : infrastructures, applicatifs, data, permettant de collaborer efficacement avec des équipes pluridisciplinaires. Capacité à travailler avec pragmatisme, adaptabilité et sens du service, tout en assurant une communication claire avec différents prestataires et interlocuteurs internes. Leadership naturel, esprit pédagogique et capacité à former et guider les nouveaux arrivants. Maîtrise professionnelle du français et de l’anglais à l’écrit comme à l’oral (niveau B2–C1) Keywords: ITSM, IT Service Management, ITIL, ITIL Foundation, Incident Management, Problem Management, Continual Improvement, ServiceNow, CMDB, IT Operations, Digital IT, KPI ITSM, Process Owner, Process Manager, SLA, OLA, Service Quality, Change Management, Root Cause Analysis, IT Governance, Service Excellence, Infrastructure, Applications, Data, Support IT, Transformation IT, Best Practices ITSM.

Availability Operation Manager Descriptif du poste L'objectif principal de l'Availability Operation Manager est de rétablir au plus vite le fonctionnement normal des services en minimisant les effets sur le business, assurant ainsi les meilleurs taux de disponibilité et de qualité possibles des services IT. Il cherche à minimiser l'impact des incidents informatiques sur les activités métiers. Il suit le portefeuille des incidents en cours, établit et maintient un historique de tous les incidents survenus. Il industrialise la gestion des incidents en appliquant une approche systématique de traitement. Il apporte son expertise sur la partie rédactionnelle des communications afin d'améliorer la pertinence et l'exhaustivité des actions décrites au travers des étapes de résolution des incidents. Il suit et communique les investigations menées par les supports pour résoudre les incidents. Il anime et coordonne la gestion des incidents en mobilisant rapidement les interlocuteurs nécessaires à la résolution au travers des conférences téléphoniques. Il est à même de proposer des pistes de travail lors des investigations de résolution par sa connaissance concernant les infrastructures IT. Il met en œuvre les escalades (hiérarchiques et fonctionnelles) lorsqu'un incident nécessite une mobilisation particulière de type crise. Il rapporte au top management de l'état d'avancement de la résolution des incidents critiques. Il peut être amené à communiquer sur des opérations particulières ou des changements ayant une forte criticité pour les IT en assurant la coordination du bon déroulé des opérations.

At CGI, we partner with the UK’s Defence sector to deliver mission-critical digital and logistics capabilities that strengthen national security and operational excellence. In this role, you’ll play a key part in shaping service performance, logistics management, and secure asset control—ensuring seamless service delivery across complex Defence programmes. You’ll have the opportunity to take ownership of key processes, drive innovation in service management, and work in a collaborative environment where your ideas make a measurable impact on client success and future defence capability. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is based out of our Reading office.

Step into a role where your expertise shapes the next generation of IT services. As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You’ll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you’ll contribute to high-impact change while enjoying the freedom to design solutions, the space to bring fresh ideas, and the backing of a collaborative community that enables you to grow, thrive, and truly influence the future of service management. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to travel 2-3 days a week to either CGI offices or to client sites.

Who are we? Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System work. In house systems (Training Given) Building (Software) various systems using detailed scripts- training provided on Scripts and much be followed as a breach can result in escalation. Effective Up Line Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders Data input. - 25-50% of this role is data input, all on spreadsheets so input is manual, attention to detail is key here Consolidating consignments for distribution. - Each workers has their own assignments but they need to be aware of how their assignment contributes to the entire order and work effectively, again communication is key here because if they are running either behind or ahead of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate * Good written and verbal communication skills. * IT background * Data input experience is essential * Flexibility to react to demand on short notice. * Proactive whilst being a team player * Ability to work to driven targets and SLA and time management skills. * Knowledge of I.T componentry. * Accuracy and attention to detail. Your new company You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family feel work environment, with you at the centre

**Inside IR35** **Hybrid 3 days on site in Sheffield** We are seeking an experienced Project Manager to lead a critical Infrastructure Migration Project focused on implementing OpenShift across multi-cloud, hybrid, or on-prem environments. The Project Manager will manage the full project lifecycle, coordinate technical teams, and ensure delivery within scope, budget, and timeline, while aligning with the bank's governance and regulatory standards. Key Responsibilities: Project Delivery: * Deliver infrastructure projects from initiation to implementation, ensuring compliance with financial services standards. * Develop and maintain detailed project plans, budgets, and risk registers. * Coordinate technical teams to produce clear, achievable designs and recovery documentation. * Ensure production of high-quality documentation, including recovery runbooks and architectural designs. Stakeholder & Governance: * Act as the primary point of contact for all project stakeholders. * Liaise with business stakeholders to capture requirements and provide guidance on best practices. * Ensure adherence to the bank governance, regulatory requirements, and technical standards. Team Coordination: * Oversee and coordinate activities of specialized roles: o Product Owner: Define and prioritize requirements for OpenShift implementation. o OpenShift Architect / SME: Define roadmap and provide technical guidance. o OpenShift Sr Engineer: Design cluster architecture (multi-cloud, hybrid, or on-prem). o Infrastructure Engineer: Set up underlying infrastructure (VMs, storage, networking). o OpenShift Administrator: Install, configure, manage clusters; perform upgrades and scaling. o DevOps Engineer: Automate CI/CD pipelines for application deployment. o API Integration Engineer: Automate API integrations for applications. o Automation Engineer: Automate tasks like provisioning, scaling, and patching. o Automation / PSD Support: Provide automation and platform support. o ITSO: Ensure compliance with IT security and operational standards. Budget & Vendor Management: * Manage third-party vendors and ensure timely delivery of services. * Track project costs and ensure adherence to budget. Risk & Issue Management: * Drive risk management, issue resolution, and dependency tracking across the portfolio. Essential Experience & Skills: * Demonstrated experience in infrastructure project delivery within financial services. * Strong understanding of systems architecture, operational processes, and OpenShift (must have). * Prior the bank experience (good to have). * Excellent organizational, problem-solving, and communication skills. * Ability to manage multiple priorities under tight deadlines.

We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System work. In house systems (Training Given) Building (Software) various systems using detailed scripts- training provided on Scripts and much be followed as a breach can result in escalation. Effective Up Line Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders Data input. - 25-50% of this role is data input, all on spreadsheets so input is manual, attention to detail is key here Consolidating consignments for distribution. Each workers has their own assignments but they need to be aware of how their assignment contributes to the entire order and work effectively, again communication is key here because if they are running either behind or ahead of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment * Good written and verbal communication skills. * IT background * Data input experience is essential * Flexibility to react to demand on short notice. * Proactive whilst being a team player * Ability to work to driven targets and SLA and time management skills. * Knowledge of I.T componentry. * Accuracy and attention to detail. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Role: Service Architect Location : Full time on site in Basingstoke Clearance required: DV level Your role will involve: *Responsibility of the service design for low, medium or high value / complexity deliveries into live service:- *Understand the customer's user base and IT operational structure; *Development of detailed end-to-end service designs:- *Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts; *Impact Assessment (IA) of current operating and governance models against scope of work; *Identification of transition operating model where required; *Design of future operating and governance models; *Define, agree and implement pricing for service catalogue; *Identify test requirements to feed into overall test plan; *Identify and develop on-going support requirements; *Development and progression of the operational support requirements and service acceptance criteria. *Responsible for the revision of the run cost elements of the cost model where required; *Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs); *Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs); *Definition of early life support requirements; *Specification and delivery of SA artefacts. *Process and service tooling design and integration requirements:- *IA of existing processes against client's process requirements; *Creation of processes and associated artefacts. *Writing service documentation as required by the delivery teams for use by operations; *Able to facilitate service readiness activities, to ensure a smooth transition; *Responsibility and oversight of staff implementing service related artefacts; *Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency. equired Skills: *Detailed knowledge of service management concepts and techniques; *A strong operational understanding of service supply chains; *Experience of service operating model design for major IT systems; *The ability to write coherent, concise, and readable technical service documentation; *Experience of working to tight timescales within a high energy team environment; *Ability to lead both virtual and co-located teams; *Ability to influence senior stakeholders both internally and externally with varying objectives. *Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.