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Join a team of passionate thought leaders in a dynamic and collaborative environment! We are looking for a Senior Microsoft Dynamics 365 Performance Engineer to join our team. This role focuses on owning and managing performance improvements within a highly customized Dynamics 365 CE/CRM environment. Key Responsibilities * Analyze client business processes and identify areas of process improvements, performance bottlenecks in D365 CE/CRM implementations. * Design and implement performance tuning strategies for cloud flows, integrations, PCF controls, Azure components and plugins. * Analyze telemetry, logs, and metrics to identify and improve performance in customizations, integrations, and infrastructure. * Collaborate with architects, developers, Cloud and DevOps team to ensure scalable and efficient solutions. * Lead performance testing and optimization initiatives across the CRM platform. * Maintain best practices for performance and scalability in D365 CE/CRM solutions. * Provide architectural, technical guidance and mentorship to development teams. * Document performance benchmarks and improvement plans. * Collaborate with Network team, Microsoft Fast track and support engineers on key needs and performance improvement related activities. Skills and Experience * Extensive experience with Dynamics 365 CE/CRM and Power Platform. Minimum of 10+ years in Dynamics CRM platform and 5+ years of experience working with Dynamics 365 Online and Azure components. * Strong knowledge of performance tuning in Dynamics 365 implementations. * Hands-on experience with cloud flows, Azure IaaS/PaaS services like logic apps, functions, service bus, custom connectors, and Power Platform. * Expertise in developing and optimizing PCF controls and plugins. * Proficiency in .NET, C#, JavaScript, TypeScript, and Web API. * Experience with SQL (IaaS and PaaS), Postgres SQL, SSRS, FetchXML, and data integration/migration. * Strong understanding of solution architecture and technical design documentation. Education and Certifications * Bachelor's degree in computer science or related field. * Microsoft Dynamics 365 CE/CRM certification a must - PL-600, AZ-305, AZ-400. * TOGAF or Agile methodology certification is a plus. REMOTE ROLE LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Notre client dans le secteur Industrie recherche un Expert technico-Fonctionnel Business Central H/F Descriptif de la mission: * Organiser/animer les ateliers de travail avec les directions métier via les MOA. * Recueillir, challenger et formaliser les besoins métiers tout en assurant leur alignement avec la stratégie du client. * Concevoir, co-piloter et mettre à jour le backlog produit, prioriser les initiatives et arbitrer le Sprint backlog en relation constante avec les équipes concernées (Tech Lead et développeurs). * Créer les plans de test fonctionnels, conduire les tests et superviser la recette. * Accompagner la conduite du changement auprès des utilisateurs, organiser la communication et la formation sur les évolutions et nouveaux usages. * Assurer le suivi des anomalies et le reporting. * Être le relais essentiel de la communication entre métiers, IT et intégrateurs, afin d’assurer le bon déroulement des projets. * Produire la documentation fonctionnelle. Expertise attendue : * Business Central * Power Apps : Power BI, Power Automate * Azure DevOps * Apps diverses du MS Store : Tasklet, Continia, PrintNode... Anglais courant obligatoire Compétences indispensables: Business Central Compétences / Qualités qui seraient un +: Bonne communication orale/écrit en français et anglais Connaissance des métiers de l'entreprise : finance, Suppy chain, production, achat Esprit de synthèse

Dynamics D365 Developer - Outside IR35 A number of D365 Developers are required You will have extensive experience to customise and development of D365 CE/CRM capabilities. The ideal candidate will design, develop, and implement solutions within the Dynamics 365 ecosystem while integrating with Azure services and other third-party applications. Skills: - D365 CE / CRM - .Net, C#, Javascript, TypeScript - Experience developing PCF components and plugins. - Integrating Azure Functions, Service Bus, and other Azure resources. - Experience in RESTful API development and integration with third-party services. - Familiarity with Power Automate, Logic Apps, and Dataverse Web API. The role is for 6 months initially and based from home with ad hoc travel to London every 3 months. It is outside IR35. To be considered please send your CV over. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Contexte du poste Rejoignez une prestigieuse école de commerce internationale en plein cœur de sa transformation digitale, spécialisée dans l'enseignement supérieur, opérant sur plusieurs campus en France et à l'international. Dans un contexte de modernisation et d'optimisation de nos processus CRM, nous entreprenons une refonte intégrale de nos parcours clients après une migration réussie vers Microsoft Dynamics 365. L'objectif est d'améliorer l'efficacité et l'automatisation des parcours clients via des outils CRM avancés. Vous intégrerez une équipe dynamique et inter-fonctionnelle, focalisée sur l'innovation et l'impact numérique, et travaillerez en étroite collaboration avec notre responsable du périmètre Sales. Ce rôle clé est à pourvoir immédiatement afin de répondre à des besoins urgents en termes de développement et de gestion de projet. Poste : Chef de Projet / Développeur CRM Dynamics. Missions - Piloter l'évolution et l'optimisation des parcours clients sur Dynamics 365, en harmonisant, industrialisant et automatisant les processus. - Collaborer avec les équipes transverses pour créer et mettre en œuvre des workflows CRM robustes et efficaces. - Paramétrer et maintenir les dashboards CRM pour le monitoring et le reporting des actions quotidiennes. - Assurer la documentation technique des workflows CRM et former les utilisateurs internes. - Analyser les besoins métier et proposer des améliorations technologiques pertinentes. - Intégrer des technologies multicanales (SMS, WhatsApp) et d'automatisation (Power Automate).

Description de la mission Au sein de la Squad Microsoft CRM , vous prenez en charge la maintenance évolutive et corrective des outils CRM et participez à la conception et au delivery de nouvelles fonctionnalités. Missions principales Piloter le delivery des projets Dynamics CRM : respect des coûts, délais, périmètre et qualité. Analyser les problématiques métiers et proposer des solutions adaptées. Recueillir, analyser et formaliser les besoins métiers, participation aux rituels agiles. Modéliser les processus métiers (cartographie, flux). Rédiger les spécifications fonctionnelles sous forme de User Stories , maintenir le backlog et les Sprints. Collaborer avec l’équipe technique sur le design et la mise en œuvre des solutions. Configurer les applications : habilitations, tables de paramétrages, imports/exports, suivi de production. Définir plans et scénarios de tests, effectuer les tests et valider les livrables. Accompagner les métiers tout au long du projet. Compétences requises 5 ans d’expérience sur Microsoft Dynamics 365 (Module Sales). Expérience sur un projet de Move To Cloud CRM Dynamics . Expérience de delivery d’application sur Power Platform . Maîtrise des concepts et frameworks d’ agilité / delivery en cycle court . Capacités à documenter, présenter et préparer des supports de communication. Qualités : rigueur, esprit analytique, organisation, structuration, curiosité, force de proposition, bon relationnel. Bon communiquant, qualité de reporting, capacité à collaborer avec des équipes hétérogènes (Dev & BA). Interactions Avec les métiers : Daily meetings, réunions de suivi, ateliers de maturation, Sprint Review. Au sein de l’IT : Coordination avec la Squad Microsoft CRM, l’exploitant informatique et support Microsoft. Livrables Cahier de recette User Stories Documents de sécurité Confluence Compte-rendu individuel d’activité Compte-rendu de réunion Procès-verbal de recette Maintien documentaire des référentiels CRM

Exciting Opportunity: Gen AI Engineer/Developer - London/Nottingham, United KingdomAbout the Role Inside IR35 2-3 Days in London/ Nottingham £525 per day Our client is seeking an innovative and talented Gen AI Engineer/Developer on a contract basis to join their dynamic team in London/Nottingham. Specializing in custom software and IT services, our client is at the forefront of technological advancements, developing cutting-edge solutions to meet diverse business needs. This is your chance to shape the future by utilizing your skills in artificial intelligence to create innovative, bespoke applications. Key Skills Expertise in Generative AI Development: Experience in designing, building, and maintaining generative AI models for various applications. Problem-Solving Abilities: Ability to analyse complex technical challenges and develop creative, forward-thinking solutions. Team Collaboration: Effectively contribute to our client's team by collaborating with other professionals to achieve project goals. Technical Adaptability: Proficiency in adopting new tools and technologies to refine and optimize projects as required. Python focussed Connecting to Bakcend API Build MCP servers Understand firewalls and networks etc Optimisation of prompts Apply Today If you are a motivated professional with a passion for harnessing the power of generative AI to deliver cutting-edge solutions, we want to hear from you! Take the next step in your career and be part of an innovative, forward-thinking team. Apply now to join our client and help drive their transformative projects to success! Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Key responsibilities: As a Functional Consultant, liaise with business owners and development teams to refine Microsoft Dynamics 365 F&O solution that is suitable for our business. Working closely with Business stake holders, ability to advise them in business terms about how to transform their business in line with the capabilities of Microsoft Dynamics 365 F&O and can translate it into technical requirements. * Overseeing the implementation of the F&O project. * Responsible for the design, management, and implementation of multiple functional aspects of the solution. * Work with the technical team to business requirements into working, customer-focused solutions. * Experience with Functional testing and end to end process testing and integration testing using Postman. Key Skills/Knowledge: * Proven experience in technologies and capabilities provided by Dynamics 365 Finance and Operations . The out of the box capabilities and limitations. * Direct Debit experience * Demonstrated experience in the SCM & Finance modules and willing to explore the other modules. * Full implementation lifecycle experience of ERP based programmes within Microsoft Dynamics 365 and knowledge of the supporting business processes. * Experience in facilitating workshops to gather and document user needs and translating them into business processes and a product backlog. * A passion for delivering according to an agile methodology, planning projects and releases in sprints and writing Epics, Features and User Stories. * An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Dataverse, Azure, Office 365) and working in fast paced Agile environments. * Relevant functional experience approx. 5-6 years Experience required: * 5-6 years of relevant D365 F&O functional experience, Overall exp 12+ years * Experience working as an Individual contributor * Experience of Agile Processes * Energy Industry exposure will be an advantage. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

CONTEXTE Experience : 5 ans et plus Métiers Fonctions : Etudes & Développement,Chef de projet technique Spécialités technologiques : CRM Compétences Technologies et Outils CRM Microsoft Dynamics 365 Dynamics Microsoft Dynamics 365Power BIPower Automate Dans le cadre de la deuxième phase d’évolution du CRM, la mission vise à améliorer et à faire évoluer les parcours clients déjà migrés vers Microsoft Dynamics 365 Marketing (temps réel). L’objectif est de renforcer l’efficacité et la cohérence des interactions avec les prospects et étudiants à travers une approche harmonisée, industrialisée et automatisée. MISSIONS Objectifs de la mission • Harmoniser les parcours clients sur l’ensemble des campus, marchés, programmes et segments. • Industrialiser les processus afin de permettre leur déploiement à plus grande échelle. • Automatiser les parcours selon les comportements et interactions des clients. • Optimiser la stratégie multicanal (email, SMS, WhatsApp, etc.) et l’automatisation via Power Automate et l’intégration d’IA • Dynamiser les contenus (hébergement CSS, personnalisation évolutive) • Mettre en place et paramétrer des dashboards et reportings automatisés pour le pilotage quotidien et la prise de décision Livrables attendus • Proposition et mise en œuvre des parcours harmonisés. • Automatisation et déploiement multicanal (email, SMS, WhatsApp) • Tableaux de bord opérationnels et reportings automatisés • Documentation technique et transfert de compétences à l’équipe interne

Technology Planning and Governance Manager Be responsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. Please do send your CV to us in Word format along with your salary and availability.

IT Technology Planning & Governance Manager with Enterprise Architect Solutions Our Client is a leading company in the UK who are looking to recruit a candidate with at least 10 years expertise in IT technology and governance planning with Enterprise Architect Solutions experience. The role is Technology Planning Manager where you be responsible for the ongoing development and maintenance of the technology alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate Intranet ensuring that delivery of change is fit for purpose, of high quality, reliable and secure. Role Responsibilities Drive customer-centricity and stakeholder engagement, work closely with Corp functions to align application roadmaps with the combined Corp IT / SSC annual technology plans and dependencies. Work with senior stakeholders to build, document and map business capability to solution architecture across the Corp. Take ownership and develop a technology roadmap that meets the application requirements of the Corp to support the wider Company businesses. Evaluate the potential impacts of application workloads moving to cloud, notwithstanding the threats and opportunities for Corp functions. Shape, create and present business cases for high level initiatives, seek approval, funding and prioritisation with senior stakeholders. Understand the capital allocation requirement across the Corp functions plus the overall impact of application change on the operational expenditure budget. Align technology roadmaps and annual budget planning, use as the foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and review IT standards, procedures and policies to ensure compliance with legal and regulatory requirements. Liaise with internal and external audit teams. Develop and adapt innovation tools and processes to drive operational excellence within Corp IT. Establish and maintain a consistent and integrated approach to information security and data protection governance in line with audit requirements. Create alignment on how to utilise governance forums such as User Experience and Architecture to improve services delivered to Corp functions. Manage solution architects, contractors, 3 Parties and business analyst in the future. Experience Required Significant and relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management governance, technology roadmaps and project delivery lifecycle processes. Experience of ensuring compliance between corporate business application roadmaps and IT roadmaps. Experience of working within an ITIL service management environment with strong knowledge of business systems or applications within a corporate environment. Ability to deal with and manage conflicts whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation. Proven leadership skills, setting objectives and ensuring delivery of services to target Proven contract management, supplier management, procurement, and vendor selection experience Experience of systems such as Microsoft Office 365, Dynamics 365, SAP Success Factors, Treasury Openlink Findur, CMS, BACs Payment Platforms, Microsoft Power BI, Integration/ETL, Azure Active Directory Single Sign On and other bespoke applications Experience in executing business continuity planning and IT DRP Creating solution and technical application architectures, IT standards and policies Day-to-Day management of the Application Portfolio, its currency, dependencies and risk Technical lead on major system changes and upgrades Responsible for the development and management of Solution Architects, Business Analyst and contract resources Provide support to Corporate functions and wider businesses to enable them to optimise their use of corporate applications Vendor Management and selection (RFIs / RFP support) The Client is based in Central London. The salary for this role will be in the range of £90K - £110K + Benefits. Please do send your CV to us in Word format along with your salary and availability.

Nous recherchons pour notre client un Chef de Projet ERP Finance. Poste à pourvoir en CDI vers Aix-en-Provence (13). Télétravail : 1 jour par semaine. Démarrage : Souplesse L’essentiel : Nous recherchons un Chef de Projet ERP pour piloter le déploiement d’une solution orientée finance opérationnelle à l’échelle de plusieurs pays européens. À ce poste, vous aurez la responsabilité de : Coordonner les équipes impliquées dans le projet. Conduire les différentes phases de mise en œuvre. Assurer la communication entre les parties prenantes locales et internationales. Vos missions principales seront : Élaborer et suivre le planning projet. Veiller à la cohérence des processus financiers intégrés dans l’ERP. Animer les réunions de pilotage et garantir la compréhension des enjeux. Stimuler et challenger les équipes, tout en rendant accessibles les aspects techniques aux métiers. Environnement technique : Microsoft Dynamics 365 (FO, Field Service…), O365, Power Platform, Cloud Azure, Intune, SQL Server, .Net, Javascript. La rémunération, les avantages : · Fixe : 55 à 70K selon profil et expérience ; · Carte / Tickets restaurants (10.50€/jour) ; · Une mutuelle familiale ; · Une prime annuelle selon performance individuelle et des chèques cadeaux ; · Des formations et des possibilités d’évolutions internes.

En tant que Développeur, vous intervenez au sein du siège à proximité d'Aix-en-Provence (13), dans des locaux flambant neufs et vous bénéficiez d'un jour de télétravail par semaine. Vous intégrez une équipe de 3 développeurs et êtes amené à collaborer avec des PO / DATA. L'essentiel : Vous réalisez des développements de la Power Platform en lien avec les évolutions de l'ERP Microsoft Dynamics 365. Vous veillez au respect des exigences et des règles de sécurité / d'accès à l'ERP. Vos missions sont les suivantes : Développement sur le module FO (Finance and Operations) en utilisant le langage X++ ; Installation, configuration, utilisation de différents outils de développement (Visual Studio, Azure DevOps…) ; Écriture, déploiement et débogage de code ; Compréhension des processus financiers, opérationnels et adaptation des solutions au quotidien de l'entreprise + optimisation des résultats financiers via de l'analyse de données prédictive ; Traitement de problématiques techniques diverses, résolution ; Interactions au quotidien avec l'équipe développement, les analystes et utilisateurs finaux. Environnement technique : X++, Power Platform, Dynamics 365 FO, SQL, SQL Server.

As a Senior Network Engineer at CGI, you will play a pivotal role in safeguarding and advancing the networks that power our clients’ most critical missions. You will help shape resilient, secure, and scalable infrastructure while contributing to innovative integration and design projects that drive industry transformation. This role offers the chance to take meaningful ownership of complex challenges, collaborate with expert teams, and apply your creativity to deliver future-ready network solutions. Supported by CGI’s strong engineering community, you’ll make a lasting impact across high-value programmes while continuously growing your skills in a dynamic and trusted environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

En tant que « Chargé de support opérationnel / Formateur », vous intervenez au sein du siège à proximité d'Aix-en-Provence (13), dans des locaux flambant neufs et vous bénéficiez de un à deux jours de télétravail par semaine. Vous intégrez une équipe de 4 personnes. Vous avez jusqu'à 2 jours de télétravail par semaine. L'essentiel : Renfort à l'équipe projet et assistance à maîtrise d'ouvrage. Intervention dans le cadre du déploiement de l'ERP auprès de l'ensemble des sociétés du groupe. Côté formation : prévoir des déplacements, pris en charge (exemple 2 semaines par trimestre du lundi au vendredi, soit 8 semaines par an). Vos missions sont les suivantes : Formation et déploiement opérationnel : Définition et mise en œuvre des déploiements de l'ERP (formation, conduite du changement, mise en production) ; Accompagnement des nouveaux utilisateurs lors de l'installation du SI Groupe ; Organisation et animation de formations collectives et/ou individuelles pour les collaborateurs ; Transfert de connaissances par le biais de procédures et modes opératoires ; Assistance aux référents des métiers techniques, ainsi qu'aux utilisateurs dans le cadre de la reprise des données : migration de l'ancien (SAGE, Notes et Praxedo) vers le nouveau (Dynamics 365 FO et Field Service). Support : Soutien opérationnel et fonctionnel auprès des utilisateurs (N1) ; Accompagnement des nouveaux utilisateurs lors de l'installation du SI Groupe ; Collaboration avec l'équipe projet côté MCO (maintien en condition opérationnelle) des outils de gestion, avec le recueil des besoins utilisateurs ; Suivi et gestion des incidents avec l'équipe informatique ; Garantie des «Best Practices» en rédigeant des modes opératoires, ainsi que des supports des processus d'entreprise. Communication : des évolutions auprès des utilisateurs finaux et réalisation des actions de transfert de connaissances par le biais de procédures et de modes opératoires. Environnement technique global : Dynamics 365, Power Platform, X++, SQL Server.