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Customer service management- You can manage customer service functions, including responding to issue reports, information requests and access. You have a successful relationship with customers. Continual service improvement- You can identify and explore opportunities for service and business improvement. You know how to drive analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed. Ownership and initiative- You can take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You know how to take full accountability for actions taken and decisions made. Relationship management- You can identify, analyse, manage and monitor relationships with and between stakeholders. You know how to clarify mutual needs and commitments through consultation and consideration of impacts. For example, you know how to coordinate all promotional activities for one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier. By helping the customer, you can ensure that maximum benefit is gained from products and services. Technical understanding- This knowledge underpins your ability to deliver the responsibilities and tasks for the role and ensures that you can apply the breadth and depth of technical knowledge you need. You stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies.

The Corporate Systems team require an experienced Change Manager to Design and Deliver the Business Change processes and Communications for the Planning Inspectorate transition to Unity Shared Services ensuring effective change and adoption in line with organisation requirements. We are looking for an experienced business Change Manager to design and implement the Inspectorate’s change process ensuring that all Inspectorate SAP Employee Central changes are fully impact assessed and prioritised. Work with the SRO and Lead Delivery Manager to provide assurance against programme plans, verifying that milestones are aligned, and the Transformation Programme Plan takes into account time required to formally manage change. You will provide professional process and technical advice around change management to impacted business areas. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at

Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications Previous experience in project management, preferably within the banking or financial services industry Strong understanding of digital banking operations and Artificial Intelligence AI technologies Proven track record of successfully delivering complex projects on time and within budget Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams Strong problem-solving and decision-making abilities Knowledge of agile project management methodologies Experience with data analysis and reporting Ability to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management Risk Assessment : AI can analyze market trends and economic indicators to provide early warnings about potential risks. Compliance Monitoring : Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency Process Automation : Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. Workflow Optimization : AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy Assessment : Evaluate the current state of digital banking operations and identify areas where AI can add value. Pilot Projects : Start with pilot projects to test AI applications in a controlled environment. Scalability : Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. Employee Training : Train staff on AI tools and their applications to ensure seamless integration. Continuous Improvement : Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations Data Quality : Ensure high-quality data for accurate AI predictions and analysis. Regulatory Compliance : Stay compliant with financial regulations while implementing AI solutions. Customer Trust : Maintain transparency in AI-driven decisions to build and maintain customer trust. Integration : Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

As the Lead Technical Architect (Data) , you will be responsible for defining Business and Analytics platform landscape for the future state. This will involve modelling and architecting data we use working alongside the Principal Enterprise Architect (Data). This role is responsible for transforming complex business structures, processes and activities into technical solutions with data models at their heart. A key focus will be to build our cloud data estate and transform data across all business functions into usable views with practical data models. Working closely with the data leadership team, you will contribute to defining data architecture standards and establishing best practices for data management. You will be responsible for ensuring principles and policies regarding PII data are closely adhered to. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign. Additionally, Security Clearance is an essential requirement (minimum residency criteria is in the UK for at least 3 of the last 5 years). Please see 'Things you need to know' section below for more information. Job description This is a key role in a growing, high performing team within an organisation that truly values its staff. The team is responsible for curating and improving the data that underpins our systems and services, while supporting and encouraging one another to create the most effective designs with a focus on delivering value. Team working is highly valued along with a willingness to challenge established thinking and ways of working. This is an opportunity to advance your knowledge and understanding in a high-profile role which has an impact across the organisation, developing systems that are used nationally and at high volume. We're currently fulfilling around 14 million search requests per day with users including the general public, businesses, the police and other government organisations. In this role you will work with the wider Digital and Data Directorate, and business stakeholders to develop systems that address business priorities and guide the development teams in creating robust, secure solutions. You will have excellent technical skills, be a great communicator, proven data architecture design experience and a background in identifying data requirements for complex business processes. We’re looking for those with Data Architect whose responsibilities will include: Driving the implementation of standards, processes, and governance controls to support the end-to-end data lifecycle within the analytics environment. Ownership and creation of data models that conform to existing and future standards and conventions. Collaborating and coordinating with multiple departments, stakeholders, partners, and external vendors. Data modelling – define the conceptual, logical and physical models for structures that will underpin operational and analytical systems. Guide project teams through the development process, ensuring that data is used effectively and created to a high standard. Develop comprehensive mappings between logical and physical data structures to support various applications Utilising agile ways of working, you will help Companies House to identify and realise value from MVP delivery. Contribute to implementing our Data Strategies and promoting Data and Governance practices and influence the adoption of data standards. Contributing to the development of Data Catalogues and Master Data Management (MDM) initiatives. Defining and governing data architecture standards and best practices. This is an exciting opportunity in digital services, designing and delivering quality services to our users. By helping us to shape our services, you’ll have the opportunity to be at the forefront of digital transformation in government.

Digital Services at the Royal Household supports nearly 500 systems and 1,500 users across multiple UK locations. Our technology ecosystem reflects the breadth and complexity of our work, and your technical expertise will be central to enabling it. You’ll help underpin everything we do to support The Sovereign in serving the UK and Commonwealth to help shape a better world, contributing to a legacy of purpose, progress and impact. As Technical Project Manager for our Finance System replacement , you’ll lead a major transformation – balancing ambitious timelines with a diverse stakeholder landscape. With proven expertise in delivering finance or ERP systems, you’ll bring strategic oversight, technical insight and the leadership needed to navigate the complexities of this programme. This is more than keeping things on track - it’s about future-proofing our financial infrastructure and ensuring it supports seamless, day-to-day operations across the organisation. Key responsibilities: Oversee the full lifecycle of the Finance System replacement project, from planning and design to execution, implementation and closure, ensuring seamless delivery and alignment with strategic goals. Manage timelines, budgets, risks and dependencies using established project management methodologies. You’ll also ensure comprehensive documentation, effective change management, and thorough post-implementation review processes. You’ll manage competing priorities and resources to ensure the project is delivered on time and on budget, proactively resolving delivery challenges to maintain momentum. You’ll partner with stakeholders to define project scope, requirements and success criteria, while supporting process re-engineering, simplification and standardisation. As the central point of contact for technical teams, internal stakeholders, and third-party vendors, you’ll ensure strong governance, clear communication, and consistent reporting to keep all parties aligned and focused on shared outcomes. Essential Criteria: You bring substantial experience of project management in a technical environment, supported by relevant qualifications or certifications, with a proven track record of delivering successful ERP or Finance System projects. You’re confident using project management platforms to plan, track, and deliver effectively. You take a structured approach to manage multiple workstreams, juggle competing priorities, and maintain momentum to meet deadlines. You build strong, collaborative relationships with ease - engaging stakeholders at all levels and influencing outcomes through trust, empathy and clarity. You have a sharp eye for identifying risks early and planning proactively across complex workstreams, ensuring delivery stays on track and aligned with strategic goals. You’re an excellent communicator who can tailor your style to suit technical and non-technical audiences alike, ensuring clarity, engagement, and shared understanding. You’re passionate about benefits realisation and know how to apply post-implementation analysis to ensure measurable impact and long-term value. This is a rare opportunity to lead a high-impact programme in a unique and historic setting. If your experience aligns and you’re ready to make a meaningful contribution, we’d love to hear from you. To apply, please click the below link:

The Planning Inspectorate is looking for a strategic leader to define and drive the digital and data product vision across the Inspectorate, ensuring alignment with government-wide strategies and user needs. It requires governance of a complex service network, overseeing product lifecycle management, stakeholder engagement, and continuous improvement of digital services. The ideal candidate will also lead and develop high-performing teams, foster a culture of innovation and inclusivity, and ensure effective financial and resource planning across the product portfolio. Each week involves a dynamic mix of strategic oversight, stakeholder engagement, and delivery coordination across enterprise-wide digital products and services. Key activities include: Product & Service Strategy: Shaping the strategic direction of the enterprise product suite, ensuring alignment with the organisation’s service model and identifying opportunities for innovation and improvement. Stakeholder Engagement: Regularly engaging with stakeholders across services to manage expectations, gather feedback, and ensure product alignment with business needs. Delivery Management: Picking up delivery responsibilities for cross-cutting enterprise products, ensuring smooth coordination across multiple services and teams. Product Ownership & Support: Providing guidance and support to the product management function within Digital & Data, promoting best practices and helping teams develop effective product strategies in a service-oriented environment. Continuous Improvement: Spotting and exploring opportunities to enhance ways of working, foster cross-service collaboration, and leverage emerging technologies to solve business challenges. Communication & Coordination: Maintaining clear and consistent communication around product goals, progress, and changes, both within the team and across the wider organisation. Salary New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest. This role is being advertised at Grade 7 with a salary range of £59,644 - £66,120. Working hours: Standard working week is 37 hours, flexible working hours policy available. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at Office Attendance This role is contractually based at Temple Quay House, Bristol which is currently out of use due to undergoing refurbishment work. In the interim, we have the use of alternative office space in very close proximity to Bristol Temple Meads railway station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.

Designing engineering solutions. Earthquake-proofing embassies. Managing construction contracts in challenging locations. Just a few examples of the incredible work our Engineering team does. They're the people who plan, design, and deliver innovation across all corners of the globe. Now, you've got the opportunity to join them. Bringing energy to embassies. Designing systems that protect. Realising the power of your skills. It all matters. On-site support, organisation-wide productivity As an Engineer End User Computing, you’ll be crucial to the seamless running of technology operations at FCDO Services. This will be achieved through the management of the product life cycle of all service-raised incidents and requests, in support and maintenance of end user services. You’ll be responsible for informing customers on progress, and when necessary, advising on workarounds. Predominantly, you’ll work on-site, engaging directly with end-users, on-hand to fix hardware and technical problems as swiftly as possible. You’ll need to prioritise tasks based on business needs and dependencies. Importantly, you’ll provide resolutions through troubleshooting and diagnosing, as well as escalating faults to service desk, incident and problem managers for their expertise. You’ll build and carry out routine (re)configuration and installation of secure managed devices, optimising performance. Throughout, you’ll apply agreed methodologies, standards and processes to make and validate decisions. Plus, you’ll be responsible for secure disposals of equipment, as well as reviews of high and low-level technical and operational process documentation. Overall, your goal will be to minimize downtime and ensure the productivity of the organisation. We’d like you to be passionate about maintaining your own professional development and expertise in the latest technologies, to support and grow the business. Sharing and coaching associates on any useful knowledge gained. You may be required to go on call for up to seven days per calendar month to support the ‘out of hours’ delivery of services. Line managing a team may also become part of your role. Add your IT expertise to our outstanding team You’ll bring Agile and ITIL Foundation level or equivalent experience. This will be matched with Microsoft Fundamentals role-based certification. Plus, Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience. You’re confident working with relevant technologies for FDCO Services, including Windows 10/11, Microsoft365, Apple IOS. Significant experience working with technologies in enterprise and or secure environments has led to the development of a strong technical understanding of hardware, operating systems and software. You remain composed and effective in high-pressure, fast-paced environments. The following would be nice to see: experience working within ITIL environments, Microsoft role-based certification – Microsoft Associate, use of ServiceNow, Microsoft Azure, Intune & SCCM and a knowledge of relevant components, devices, processes, and protocols. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit Closing date: 03/08/2025 It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Quality Engineer (Inside IR35) Location: Telford - 2 days per week on site Contract: ASAP - 31/12/26 Role Overview We are seeking an experienced Quality Engineer to join a large-scale central government programme delivering modern, high-quality digital services. You will work as part of an agile scrum team (4-8 engineers) operating in two-week sprints, helping to ensure solutions meet the highest quality standards across a range of technologies. Tech Stack Frontend: Remix, React, JavaScript Backend: Java, Spring, .NET Data: MongoDB, Oracle Tools: RabbitMQ, JSON Key Responsibilities Design and implement test automation frameworks and solutions from the ground up Apply TDD/BDD methodologies and risk-based testing approaches Support CI/CD pipelines and promote shift-left quality practices Coach and mentor engineers on quality engineering best practices Conduct testing across all levels (Unit, Integration, System, Non-Functional) Analyse business requirements to define effective test strategies Manage test data and maintain testing collateral Collaborate in development activities through pair programming Required Skills Strong background in software testing and quality engineering Hands-on experience with CI/CD pipelines Proficiency with Git/GitLab Excellent communication and coaching skills Strong stakeholder management abilities Quality-first mindset Preferred Skills Experience with automation tools (JUnit, Playwright, Selenium, Cucumber) Familiarity with performance testing (Gatling) and security testing (OWASP Zap) Knowledge of containerisation (Docker, Kubernetes) and cloud environments (AWS) Accessibility testing expertise (WCAG, Wave, Axe)

IBCA’s Senior Technical Architect will work with senior stakeholders to define, maintain and own iterations to the technical strategy and roadmap for the service and how this evolves over time. You will be responsible for developing and delivering technical architecture blueprints, overseeing the design of technical services and, selecting technologies and patterns to meet IBCA’s requirements and user needs. A key part of this role will be to ensure that the technical, delivery and business impacts of architectural design decisions are aligned to the technology strategy and understood by the appropriate stakeholders. To be successful, you will also need to collaborate effectively in a fast paced, transparent, multi-discipline environment. You will seek to identify how architecture can enable efficiency and drive quality by minimising tech debt and building capabilities. Through establishing effective ways of working, you will ensure that we meet our value driven outcomes. You will also be responsible for managing relevant risks and dependencies, considering the full breadth of the service lifecycle. We are looking for someone who is strategic and forward thinking to implement architecture solutions that achieve early value release and deliver our long-term goals. You will strive to deliver better outcomes and value for money by encouraging and embedding a culture of continuous improvement. Your leadership skills will ensure that solutions are delivered on time, to a high level of quality, and are operating in an open and collaborative manner. As a leader within the Digital directorate, you will communicate a clear strategy, inspire others and establish a culture that individuals feel proud to be a part of. Proven hands-on AWS experience required, and understanding GDS Service Standards for building great public services is desirable. Responsibilities Own iterations to the architecture blueprint for the IBCA service; Build architecture capability and support the community of practice; Collaborate and find agreement with senior stakeholders, providing both technical and non-technical direction and challenge; Look for opportunities to build and reuse common components, communicating with both technical and nontechnical people; Undertake structured evaluation of technical concepts, translating this into technical designs that describe a solution; Assure service and system quality, ensuring the technical work fits into the broader strategy for IBCA, including representing architecture at appropriate governance forums.

Waste Management/PTM Consultant 6 Month contract initially Based: Hybrid - Remote & Capenhurst - 3/4 days a month onsite Rate: £625 - £675 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We a great opportunity for a Waste Management/PTM Consultant to join the team. The opportunity also provides a great opportunity to gain a security clearance up to SC level. The ideal candidate will be an experienced S/4HANA Waste Management / PTM consultant, with at least 2-3 lifecycle implementation experience covering Design, Build and Validation in the Waste Management space. Experience in the nuclear industry beneficial. Key Responsibilities: * End-to-End Waste Management Configuration * Implement and configure SAP EHS Waste Management modules within S/4HANA. * Set up waste streams, disposal channels, permits, and transportation documents * Regulatory Compliance * Ensure alignment with nuclear industry regulations (e.g., UK Environment Agency, IAEA standards). * Manage regulatory waste codes and link them to compliance requirements * Integration with Logistics and Product Compliance * Link waste materials with logistics data for traceability. * Integrate with SAP Product Compliance for dangerous goods and labelling * Analytics and Reporting * Use embedded analytics to monitor waste generation, transport, and disposal. * Support sustainability and compliance reporting * Stakeholder Collaboration * Work with Environmental Managers, Production Operators, and Master Data Specialists. Key Skills & Experience: * Deep knowledge of SAP S/4HANA EHS Waste Management and Fiori apps. * Experience with SPRO configuration, BRF+ output management, and integration with other SAP modules Industry-Specific Knowledge * Understanding of nuclear waste classification, handling protocols, and cradle-to-grave tracking. * Familiarity with hazardous waste regulations and radioactive material controls. Compliance and Documentation * Ability to manage complex compliance requirements and documentation workflows. * Experience with regulatory audits and environmental reporting Problem Solving and Adaptability * Ability to troubleshoot system issues and adapt solutions to evolving regulatory landscapes. The role is hybrid, but there is an expectation that some travel will be required for wave 2 - 1 week away usually per month to Germany & Netherlands, all travel can be fully expensed. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

As a Senior DevOps engineer, you will: Technical Help build and run user-centred, open-source, secure web systems to serve a variety of citizen and government needs Be responsible for automating the deployment of systems that follow standard patterns, or components of systems that are more complex Manage infrastructure for multiple environments through code Build tools to automate infrastructure management tasks People Share knowledge of tools and techniques with the wider team and community, both developers and non-developers, and maintain DevOps culture. Help build and maintain a diverse, inclusive culture across the development community, growing awareness, inclusivity, and balance Help with hiring, taking part in recruitment of other web operations engineers and technical staff Participate in the professional development of themselves and guide others Participate in 2nd line support during office hours, and sometimes out of hours (for which you’ll be paid an allowance and further hourly payment when on-call) If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

As the Lead Data Engineer, you’ll: work closely with data scientists, developers, and the wider team of DDaT expertise to develop robust, repeatable processes for managing and automating routine and repetitive tasks for data flows between teams lead workstreams to identify and deliver data pipelines for AI prototyping and scaling, applying knowledge of systems integration identify areas of innovation in data tools and techniques and recognise appropriate timing for adoption support and enable effective data management, ensuring documentation, data dictionaries, and metadata are readily available across a range of stakeholders confidently define and build robust data models and ETL processes to support AI delivery in line with best practice and standards establish enterprise-scale data integration procedures across the data development life cycle to ensure decisions and actions are based upon reliable and accurate data continuously improve delivery by identifying potential efficiencies and savings in existing processes, ensuring resources are utilised appropriately. Lead on collaboration and building capability while supporting the continuous development and upskilling of the wider technical team communicate complex technical issues clearly and concisely to the team and to senior leaders to aide decision-making. Champion data engineering across the organisation and more widely across government

Guide daily IT operations that empower thousands of users In this senior role, you’ll lead a team of end-user computing engineers, managing their day-to-day work while staying hands-on with technical issues yourself. You’ll make sure incidents are resolved quickly, coordinating tasks and advising customers on progress and workarounds to keep their services running smoothly. You’ll also identify and investigate recurring problems, working with infrastructure teams, software developers and incident managers to find long-term solutions. From building and configuring managed devices to improving user experience through well-planned change requests, you’ll be central to delivering reliable services. But that’s not all – you’ll coach and develop your team, mentor junior staff, and ensure all technical documentation is clear and up to date. Confident working with people at all levels, you’ll manage relationships with internal teams and customers, always focused on delivering high-quality support. And with your commitment to staying up to date with the latest technologies, you’ll help your team grow and keep our services future-ready. Apply your technical skills / to support vital government operations You’ll be someone who thrives in fast-paced, high-pressure environments, bringing substantial experience in IT roles within secure settings. With a Level 3 qualification in Information Communication Technology or Computer Science – or equivalent relevant experience – you’ll have practitioner-level knowledge of the hardware, software, and systems you support. Your Microsoft Associate certification will back up your expertise, and you’ll be confident working across a range of operating systems and technologies. As someone who’s led teams before, you’ll be organised, calm under pressure, and focused on delivering the best outcomes for users. If you also bring knowledge of traditional and mobile networking technologies, certificate-based authentication, or experience working in an ITIL environment, that would be a bonus. Most importantly, you’ll combine your strong analytical skills with a proactive approach to problem-solving, always ready to support your team and keep services running smoothly. Discover the support you need to grow your career further But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at To find out more about our benefits and our organisation, please visit Closing date: xxxxx It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

The BITS team is part of IT Services and the Digital and Technology directorate and is widely recognised across Companies House as a team who delivers a great service. They are responsible for the day-to-day support and administration of ServiceNow, our cloud-based telephony solution, end user devices and the Microsoft 365 application suite including Dynamics, Sharepoint, Power Platform Intune, Defender and EntraID. They are involved in several highly visible initiatives including driving automation across the business through the use of AI, contributing significantly to an organisation wide Identity and Access management programme and being part of major case management implementation using Microsoft Dynamics. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Job description As a Principal Specialist Infrastructure Engineer , you will: collaborate with other teams and people from across the organisation to optimise processes with a focus on using Artificial Intelligence and automation wherever possible; manage the support and maintenance for our M365 Dynamics case management system, SharePoint (including corporate and communication sites), Purview, OneDrive, M365 application suite support, Teams, EntraID, Intune, Defender and our cloud-based telephony and call recording solution; support IT Services to achieve its public availability target which is currently 99.5%, through the prevention of disruption arising from BITS incidents; manage the Tech Bar that provides onsite support for our internal colleagues in Crown Way, as well as arrange regular visits to our regional offices in Edinburgh and Belfast to provide a similar service; manage the support and maintenance of our ServiceNow platform. This will include making enhancements to drive IT Service and Operational Management solutions, and leading continuous improvements through process automation; manage the device team that supplies the hardware used by our internal colleagues, enabling them to work safely and securely from wherever they are allowed to. This will include Windows end user devices, Macbooks, Iphones, home working and office-based peripherals such as screens, printers, keyboards and mice; have the opportunity to be the Duty Manager for the on-call rota. This is currently a voluntary option.

As a Lead Developer managing a Scrum team, you will: Provide technical Leadership to your team. Coach and support your team to upskill their technical capabilities and ensure they design and deliver efficient and maintainable solutions. Communicate between the product owners and developers to ensure key deliverables are achieved and understood by both parties. Work with the wider developer community to define and document technical standards. Help and encourage your team to maximise their automated test coverage. Work closely with the Architects for design and the Platform team who manage our development pipeline using Concourse CI, SonarQube, AWS, Terraform and Artifactory. We use Docker containers and AWS ECS. Take the lead in sharing your knowledge and experience within our software development and lead software developer communities. As a Lead Developer within our R&D Team, you will work within a team of other Lead Developers as an individual contributor. You will use your highly technical skillset to: Develop and deliver Proof of Concepts. Evaluate different technologies for fitness of purpose and suitability for wider user. Investigate ongoing issues (process/systems/projects) and seek resolutions. Support Scrum teams where required. Show flexibility and maturity of approach. Keep up to date with technology advances. Approach problems in an analytical way. Accurately record and document findings. If you are looking for a place where you can focus on your own development as well as support others to succeed and perform at their best, then this is the role for you – either leading a Scrum team or working as a member of our R&D team. This is an exciting time to join us as we constantly evolve our own technical capabilities and ways of working to make our work at Companies House more efficient and easier to use for our users and customers. You will be joining a passionate team of Developers with varying levels of technical abilities. There are many other experienced Lead Developers and Principal Developers within Companies House, so you will be surrounded by a friendly community of experts who will fully support you.

About the Role: As data analyst for these projects, you will design and develop scripts and tools to automate the processing and transformation of textual archival metadata. The most common data formats you will encounter are .csv, .xlsx .xml and .json. You will be based in our growing and vibrant Research, Grants and Academic Engagement Department, but will work with colleagues from across the organisation providing technical consultancy and solutions. Why Join Us? Within the beautiful surroundings of Kew, a 10-minute walk from the Underground and Overground stations, The National Archives boasts a collegial working environment and an excellent Civil Service benefits package. This includes flexible working, an on-site gym, and an opportunity to join the Civil Service Alpha Pension Scheme. Putting you at the forefront of our organisation, we are committed to supporting professional development and training for all of our colleagues. Job description Full job description attached (see below). Person specification This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Please note that candidates shortlisted for interview will take a technical test. How to apply: If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account. If you are an external applicant: to submit your application please click the 'Apply at advertiser's site' button on this page. You will be asked to provide details of your work experience and write a personal statement, not exceeding 1200 words. In your statement please explain, using examples, how you meet the essential criteria below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use.