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IT Project Manager Tamworth (5 Days On-Site) £47,000 - £52,000 + Benefits Package Are you an experienced Project Manager looking to play a key role in major business transformation projects, including ERP and Warehouse Management System implementations, while developing your career within a fast-paced and growing organisation? This is an excellent opportunity to join a well-established business within a central PMO function, supporting a range of high-profile projects across IT, operations, logistics, supply chain, finance, HR, customer service, sales, and wider business transformation initiatives. You will be responsible for supporting project planning, governance, stakeholder engagement, testing, training, reporting, and delivery activities, ensuring projects are completed on time, within budget, and to agreed objectives. The role will involve working closely with internal teams, senior stakeholders, and external suppliers across multiple sites. The ideal candidate will have a strong background in project management, excellent organisational skills, and the ability to manage multiple priorities in a dynamic environment. Experience supporting ERP or WMS projects would be highly advantageous. This position offers the chance to contribute to business-critical programmes, develop your project management expertise, and work within a collaborative and supportive environment. The Role: Support the delivery of ERP, WMS, and business transformation projects Produce and maintain project plans, reports, business cases, and project documentation Monitor project progress, risks, issues, budgets, and resources Coordinate stakeholders, project teams, and external suppliers Travel to company sites as required The Person: Prince2 certified Strong stakeholder management and communication skills Experience producing project documentation and reporting Proficient with Microsoft 365 and project management software Full UK Driving Licence Reference Number: BBBH277369 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior Netsuite Developer Our Client is a leading company who are looking to recruit a Senior Netsuite Developer with Javascript and SQL with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 5 to 7 years experience of developing in Javascript and Oracle SQL in order to develop applications for Netsuite including a minimum 5 years in NetSuite OneWorld. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. The Client has offices in Holborn London. Please send your CV to us in Word format along with your rate along with your availability.

Network Support Analyst - Cisco CCNA – European Bank - City London Our Client is looking to recruit a Network Support Analyst with Cisco CCNA – you must have at least 4 to 7 years proven track record. This is a support role supporting Business As Usual (BAU) with involvement in design of scalable solutions deliverable through projects. Encompassing numerous technologies that benefit high-availability solutions. Fast thinker who can diagnose, assist others and remediate BAU support issues. Maintain documentation and networking diagrams for both support and stringent internal audits. This role requires a responsible individual who can support to root cause analysis. Key duties - Work within Infrastructure team in supporting and delivering all aspect of services - BAU encompassing networks, telephony, PABX, voice recording, desk moves and changes - Support annual Disaster Recovery invoking/testing - Contribute to design, build and implementation of firewall solutions from perimeter to DMZ roles - Develop, maintain and deliver global standards to all networking devices - Interpret network security reports - Assist with seamless migration of network estate to newly adopted security framework - Facilitate internal/external Audits and Penetration Testing. Remediation Technical Skills -In-depth knowledge of CISCO including firewalls, switches and routing protocols -In-depth knowledge of supporting a datacentre with branch interconnectivity (LES circuits) -CISCO certification, required CCNA -VPN technologies (IPSEC) -Security certification (advantageous) Technologies Layer 2 Switching, Layer 3 Routing, VPN IPSEC & SSL, TACACS, RADIUS, NAT/PAT, VSS. High availability, including failover technologies and first hop redundancy protocols. Simply this is a 1, 2 and 3 Line Network Support position – ensuring that the applications and services that the Client has are supported and operational. The Client is based in the City in London close to Liverpool Street. Salary for this position will be in the range £45K - £60K plus banking benefits. Please send your salary to us in Word format along with your salary and availability.

IT Support Analyst/Engineer with Level 1 and Level 2 Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications · Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. · Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. · Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. · Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. · Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. · To provide IT Support and assistance to the branch's staff in a timely manner. · Responsible for the maintenance of the IT infrastructure of the Branch by providing first & Second line support of software, hardware and networking that includes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). · Provide day to day support to the Admin and HR function to cover: joiners/leavers/movers process, CCTV & Paxton Card Access. · Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. · End User Computing support for all staff. (eg Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Good understanding of cybersecurity measures · Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. · Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. · Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions. · Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. · To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrixOverall networking equipment monitoring (ie Network Switches, Firewall and other appliances) and support inclusive of the server room. · To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. · Manage inventory of computers, network equipment including tracking of purchased equipment and services. · To maintain and ensure that the BCP site is always ready for continuous bank operations · Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) · Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. · To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. · To perform monthly infrastructure test and report for Risk Assessment. · Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up). · Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functionsSupport the Branch operations as and when needed and any other tasks assigned by Management of the Branch. Data Integrity and Compliance Operationalize data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. · To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. · Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. · Keep track of documents created by the team. · Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. · Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorization is given and follows GDPR / department's SOPs. · Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required - Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) - Providing AV support for branches - Software proficiency – O365, Onedrive, Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne - Proficient in Imaging windows machines, image creation & management, GPO, and AD - Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. - Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches - Good understanding of patching practices and troubleshooting - Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. - AV support (conference phones, Logitech meeting room solutions etc.) - Proficient in programming languages - Project management - Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be around £55K - £60K. Do send your CV to us in Word format along with your salary and availability.

Data Engineer (Python / SQL) Oxford - site based £Competitive Junior to Mid Level Data Engineer Salary + Great Benefits Package Excellent opportunity for a Data Engineer looking to join a highly successful, global organisation where you will play a key role in developing the data infrastructure and systems used to drive business improvement and operational performance. This company is a world-renowned organisation operating at the forefront of advanced engineering and technology. They offer an excellent working environment, exposure to complex technical projects and the opportunity to develop your career within a large, highly respected business. In this varied role, you will design, build and maintain data solutions that create a reliable Single Source of Truth across the business. You will work with Python, SQL and modern data architecture principles to integrate multiple data sources, improve data quality and ensure information is readily available for analytics and reporting. Alongside the core data engineering work, you will develop automated workflows, applications and dashboards, working closely with analysts and wider business teams to translate operational requirements into effective technical solutions. You will also help establish and maintain data architecture standards across the organisation. The ideal candidate will have experience in Data Engineering or a similar position, with strong Python and SQL skills and experience building and maintaining databases and data pipelines. Any experience with SQLAlchemy, data modelling, workflow automation, dashboards or platforms such as Skywise would be advantageous. This is a fantastic opportunity for a Data Engineer to join a prestigious global organisation in a technically varied position where you can have a genuine impact on how data is structured, automated and used across the business. The Role: Build and maintain a robust Single Source of Truth across multiple business applications Develop and optimise data pipelines, workflows and integrations Use Python, SQL and SQLAlchemy for data processing, modelling and database interaction Develop automated workflows, applications and dashboards Ensure data quality, integrity and availability for analytics and reporting Work with analysts and wider business teams to translate requirements into technical solutions The Person: Data Engineer or similar data-focused background Strong Python and SQL skills Experience with databases, data modelling and data pipelines Understanding of modern data architecture principles Experience with automation, workflows or dashboard development beneficial Skywise or Google AppSheet experience advantageous Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Junior Project Manager with Applications Our Client is looking to recruit a Junior Project Manager with at least 3 to 5 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 3 to 5 years broad based project management experience – from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. The salary for this role is expected to be in the range £35K - £45K – although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

Director of IT Engineering Role Expectations The Director of Engineering (DOE) possesses a range of management, technology, and engineering experiences serving as the leader of our engineering department. The DOE is responsible for developing the technological vision for the Company in partnership with other executives; establishing the executive direction related to the technological interests of the Company, how technology is utilized in support of our staff, partners, and customers to help improve and increase business; as well as oversee the effective deployment, implementation, and management of internal engineering operations. The DOE will develop a roadmap and budget to help support technology investments that enable the Company to meet its vision. The DOE is both a strategist and a technologist able to provide high-level strategy guidance to staff, partners, and vendors as well as provide mentorship and instruction to our delivery teams in all aspects of technology implementation. Responsibilities Executive Leadership ● Strategize with CIO and major stakeholders to align the goals of the engineering team with the goals of the Company. ● Provide sound technical leadership in all aspects of the Company business operations ● Advocate and communicate technology and engineering capabilities internally and externally and actively support the company's business and growth efforts by being the technical subject matter expert ● Establish and nurture relationships with The Company staff, partners, and vendors to demonstrate the Company's engineering capabilities and help them be more effective and efficient through leveraging technology and engineering ● Provide technical thought leadership for the business, internally among staff and externally across partners and vendors ● Develop the company's strategy for how technology and engineering will be used and ensure that the technological resources meet the company's short and long-term vision Technical Leadership and Team Management ● Lead and empower The Company's engineering team to develop strategies for the execution of our work and oversee that those strategies are thoughtfully executed and aligned with The Company's long-term business strategy and vision ● Serve the go-to person for the escalation of issues affecting engineering and technology teams (and help them navigate solutions) ● Continuously evaluate and improve engineering processes, tools, and methodologies to enhance efficiency and productivity ● Maintain relevance and up-to-date knowledge on modern technologies and practices to effectively deliver digital services in the art / gallery / museum / auction space ● Triage and problem-solve engineering and technology issues and assist teams in resolution and successfully lead teams to develop risk mitigation and incident management plans ● Audit The Company's technology usage and ensure technologies are used efficiently and securely ● Develop and implement strategies to mitigate the impact of engineering talent turnover on business continuity and maintain engineering capability resiliency ● Identify, attract, recruit, hire, and on-board experienced and value-aligned engineering personnel ● Mentor, coach, and support teams in the delivery of digital products and services Product Planning and Development ● Work with business and product management to develop and maintain a roadmap and budget for the execution of investments in the technology space in support of The Company's vision and mission ● Develop and maintain a standardized and efficient SDLC process, including methodologies, best practices, and tools, to ensure consistency and quality throughout the development process ● In collaboration with business and product management, oversee prioritization, project planning, execution, and delivery, ensuring that projects are completed on time, within scope, and within budget ● Collaborate with other stakeholders, including vendors, partners, designers, engineers, contractors, testers, and product managers, to ensure seamless project execution Qualifications ● Proven experience as a Director of Engineering or similar leadership role ● Experience in leading and overseeing development in all aspects of the SDLC using Agile/RAD methodologies ● Experience in designing and scaling out in-house customer relationship management, asset management, and business intelligence (and tangential ERP processes) software(s) ● Strong technical expertise in leading web applications projects built with Python (Django) and Javascript (React), deployed to cloud infrastructure (AWS) ● Exceptional leadership and team-building skills, particularly hiring/managing a remote, cross-functional (including UX designers, product managers, testers), global team ● Excellent project management and organizational skills ● Effective communication and interpersonal skills ● Strong problem-solving and decision-making abilities You will have at least 10 to 20 years expertise at this level. The position will be based in Central New York. The salary will be circa $200K - $250K. Do send your CV to us for this exciting new position and include your salary in USD along with your notice period and residential status.

DevOps Architect with AWS - Leeds Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we're more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Education: BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Skills Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change A strong problem solver and a self-starter with a 'can do' attitude. You have a good technical knowledge of IT architectures, Infrastructure, Cloud deployments, software engineering lifecycles, DevOps tools (e.g. Docker, Kubernetes, Terraform), microservices, CI/CD In-depth understanding of cloud networking, infrastructure and security concepts Strong scripting/automation skills (Bash, Python, Powershell, or similar) Good understanding of managing environments via Infrastructure as Code (IaC) Knowledge of IP networking, VPN's, DNS, load balancing and firewalls. Understanding of Service-Oriented Architecture (SOA and REST) Azure DevOps Pipelines JIRA & Confluence Experience with the full software development lifecycle and delivery using Agile practices 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. The salary for this position is circa £70K - £80K plus excellent benefits package The Client is global operation with offices in Leeds – this position will be hybrid. Do send your CV to us in Word format along with your salary and availability.

Project Manager with Applications Our Client is looking to recruit a seasoned Project Manager with at least 5 to 8 years experience in IT having come up the ranks from a Business Analyst or a Software Developer. For this role the Client is keen to recruit a Project Manager with knowledge of working a variety of applications - as this role will will focus on application development and the crossover to technology and infrastructure. Formal Prince 2 / Agile / PMP or similar qualifications to Practitioner level would be very useful. A minimum of 5 to 8 years broad based project management experience – from implementing applications to infrastructure. Must have experience of the full project lifecycle from business engagement, ideation and planning, through delivery (design, build, test) to implementation Keen, enthusiastic and outgoing personality with the ability to engage with the user community and management. Any experience of working in the educational sector on education projects would be very handy. There will be some UK travel required and international travel is possible in future. Milton Keynes base and must be within easy commute. This is an exciting new role - and the chance to join an expanding team and the Client is keen to recruit a Project Manager with a variety of skills and to be flexible in the type of projects that you will be involved with. The salary for this role is expected to be in the range £45K - £60K – although the Client may go higher exceptional candidates. Please send your CV to us in Word format along with your salary and availability.

DevOps Architect with AWS Our Client is an established international company with offices in Leeds UK. The looking to recruit a DevOps Architect with at least 3 to 5 years expertise as DevOps Architect around an AWS environment. You'll support Project Management teams to successfully implement and monitor initiatives and provide supporting technical documentation. You will also assist with establishing IT Architecture best practice and drive continuous improvement. The role will also involve staying at the forefront of new technologies and new vendors Serve as an AWS specialist, consult and provide technical guidance on AWS design, governance, performance, scalability, security, operations and cost control best practices to ensure we maximize our AWS investment Work with our partners in IT and the business to guide the architecture and high level solutioning of new products and services so that they operate excellently Assess our cloud maturity, review existing AWS cloud implementations, identify gaps and suggest improvements to improve our cloud maturity horizons Work as part of a team on larger solutions, providing technical support as requested, for internal and external Team members to meet delivery timescales Map the state of products today, and their path over the next 3-5 years to support EOL and EOS risk mitigation Support the DevOps teams who run the existing applications to improve our technical maturity levels, as well as the availability, functionality, performance, security and cost of running those applications Guide the depreciation and removal of outdated technologies and practices across the business to minimize risk Guide the adoption of new technologies and practices across the business to maximize our technological advantage Define, refine, automate and improve our processes so that as a company we're more efficient, effective, safe and secure Promote a continuous, automated, and feedback-driven route to Production for product changes Keep up-to-date with current and future technologies, products and strategies Qualifications BS/MS degree in Computer Science or 4-8 years related experience AWS Certification(s) such as Solutions Architect Pro, DevOps Engineer Pro, SysOps Admin, Developer Associate. Producing technical artefacts and documenting the As-Is and To-Be states Devising the best cost optimization solutions and following best practices for cloud services Defining standards and cross product patterns to improve our consistency across a wide landscape of existing and new products. Security awareness and experience, with a “security by design” mindset Agile development techniques and Project management (SCRUM, KANBAN etc.) Strong interpersonal skills with the ability to deal with individuals (internal and external) at all levels Ability to work effectively within a team and autonomously with minimal supervision The ability to support people through change Must have the following: 3+ years of architecting and delivering public cloud solutions, particularly around AWS 5+ years of production experience within AWS Experience designing, implementing and operating large scale SaaS products Experience implementing and designing cloud native security concepts, DevSecOps, or MLOps. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology. Proficient in leveraging CI/CD tools to automate testing and deployment An expert who can create tooling and automation which improve developer experiences and speed of delivery. This is an exciting position for someone who enjoys challenges. The salary will dependent upon expertise but in the range £65K - £80K + Bonus + Car allowance. The position will be based at the Clients Leeds offices although you can work remotely and attend meetings as and when required. So send your CV to us in Word format along with your Salary and notice period.

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London's most prestigious and innovative schools. Crucial to this role is the ability to build strong relationships with school leaders, work in the bustling environment of schools, communicate clearly and pro-actively, and lead a team of school-based IT technicians. Key Accountabilities Control and governance of school / businesses IT services ensuring that all infrastructure, hardware, software and cloud services are deployed, managed, maintained, supported and changed effectively. Facilitate Stakeholder Management with business leaders and leadership teams through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary IT contact for the leadership teams in your assigned schools and associated business units. Understand the role of technology in the provision of education and learning. Conduct regular school / site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school / business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business improvement requirements associated with technology, ensuring alignment with Group, Regional and Country Policies and Standards. Attend and represent IT at School, POD, and Regional meetings (Including School Governance in Autumn and Summer Term). Identify, document, and define critical services / processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA / KPI. Define and maintain a list of all IT services and applications in use for allocated schools / business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging / updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools / business units. Collaborate with the EdTech team to ensure technology and associated support in schools is aligned. Ensure all support incidents and requests allocated to technicians are correctly assigned and prioritised to ensure efficient resolution of 2nd line IT work within agreed SLAs. Provide technical escalation support and/or assist IT colleagues in troubleshooting faults To own and manage all Significant and Major Incidents in your assigned schools / business units; especially communication, incident review and follow up actions. Conduct periodic appraisals of team members, setting objectives, identify areas for development and facilitate training. Implement and monitor the adoption of ITIL process with specific focus on Stakeholder, Incident, Change, Problem and Asset Management. Support and/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse / remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server Rooms & Cloud Services Device Management (e.g. InTune / JAMF) Network technologies and protocols Cyber Security Business Systems (e.g. Finance, MIS, CRM) Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. Ability to adjust communication style (especially in terms of language) to impart technical information to non-IT colleagues. Strong leadership ability and team spirit with a can-do attitude. Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach. Part of the role will be based on site in Central London for 4 days a week and the remaining day will be remote. The salary for this position if £50K - £55K. Do send your CV to us in Word format along with your salary and notice period.