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Technical Solutions Architect The primary role of the IT solutions architect, is to ensure all IT Infrastructure applications architecture and design, systems and software Integration, functional requirements gathering, whether from inception or enhancements, are delivered on-time, aligned to industry standards, redundant and simplified by design, as well as being delivered cost effectively, whilst ensuring project delivery meets architectural objectives. Responsible for providing hands-on design and technical leadership to the global IT and business related teams, with a solid technology background, experience in capability and data models, domain driven design for application strategy, across all phases of the software development lifecycle. Additional responsibilities include ensuring IT Infrastructure and application design are secure, reliable, and regularly reviewed. This role will also develop and enhance relationship management with key service partners, independent contractors, vendors, and suppliers. Key Responsibilities/Tasks: Lead the architecture design, and delivery towards consolidation of O365 amongst operating companies globally. Lead the architecture and design towards implementation of a robust, cost-effective disaster recovery solution for all key business applications globally. Ownership of the workflow design between core system applications and functions. Ownership of end architecture target designs with viable interim states. Ownership of data integration complexity, with an aim of simplification. Ownership of architectural and operational design and roadmap. Ensure solutions are secure by design, with minimum customisation (as needed). Support and train technical / business leads across functions, using agile decision making. Responsible for ensuring the correct technical solutions and products are chosen. Responsible for documenting the technology landscape, interfaces, and data flows. Responsible for ensuring new and modified services, occur in a planned, controlled, and timely manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs, to ensure application of appropriate governance processes are aligned. Maintain and up to date solution architecture diagrams / workflows and documentation for all key IT programmes, projects and ongoing BAU activities. Provide timely reports to management and key stakeholders on projects progress, and risks to delivery including non-compliance issues. Collaborate with the director of IT, ensuring IT security policies & practices are adhered to within all regions and groups. Skills/Competencies Required: Microsoft / AWS architecture (recent experience) Agile methodology / delivery Experience with interacting with business and technology leaders. Experience designing physical data models (relational SQL desirable) Experience rolling our mid-large platforms from inception to production. SQL, Java, Oracle, Kubernetes exposure. Hardware and software virtualisation techniques Excellent written and verbal communication skills Prior experience in a complex IT infrastructure environment Excellent analytical abilities and innovative problem-solving skills. Excellent interpersonal skills and strong abilities to develop and enhance relationships with clients and peers. The Client is based in Central London. This is a hybrid role – 3 days per week in the office. The salary for this position circa £55K - £60K. Please do send your CV to us in Word format along with your salary and notice period.

Infrastructure Solutions Architect The primary role of the IT Infrastructure Solutions Architect, is to ensure all IT Infrastructure applications architecture and design, systems and software Integration, functional requirements gathering, whether from inception or enhancements, are delivered on-time, aligned to industry standards, redundant and simplified by design, as well as being delivered cost effectively, whilst ensuring project delivery meets architectural objectives. Responsible for providing hands-on design and technical leadership to the global IT and business related teams, with a solid technology background, experience in capability and data models, domain driven design for application strategy, across all phases of the software development lifecycle. Additional responsibilities include ensuring IT Infrastructure and application design are secure, reliable, and regularly reviewed. This role will also develop and enhance relationship management with key service partners, independent contractors, vendors, and suppliers. Key Responsibilities/Tasks: Lead the architecture design, and delivery towards consolidation of O365 amongst operating companies globally. Lead the architecture and design towards implementation of a robust, cost-effective disaster recovery solution for all key business applications globally. Ownership of the workflow design between core system applications and functions. Ownership of end architecture target designs with viable interim states. Ownership of data integration complexity, with an aim of simplification. Ownership of architectural and operational design and roadmap. Ensure solutions are secure by design, with minimum customisation (as needed). Support and train technical / business leads across functions, using agile decision making. Responsible for ensuring the correct technical solutions and products are chosen. Responsible for documenting the technology landscape, interfaces, and data flows. Responsible for ensuring new and modified services, occur in a planned, controlled, and timely manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs, to ensure application of appropriate governance processes are aligned. Maintain and up to date solution architecture diagrams / workflows and documentation for all key IT programmes, projects and ongoing BAU activities. Provide timely reports to management and key stakeholders on projects progress, and risks to delivery including non-compliance issues. Collaborate with the director of IT, ensuring IT security policies & practices are adhered to within all regions and groups. Skills/Competencies Required: Microsoft / AWS architecture (recent experience) Agile methodology / delivery Experience with interacting with business and technology leaders. Experience designing physical data models (relational SQL desirable) Experience rolling our mid-large platforms from inception to production. SQL, Java, Oracle, Kubernetes exposure. Hardware and software virtualisation techniques Excellent written and verbal communication skills Prior experience in a complex IT infrastructure environment Excellent analytical abilities and innovative problem-solving skills. Excellent interpersonal skills and strong abilities to develop and enhance relationships with clients and peers. The Client is based in Central London. This is a hybrid role – 3 days per week in the office. The salary for this position circa £55K - £65K. Please do send your CV to us in Word format along with your salary and notice period.

Head of Software Development with MS SQL Server The Head of Software Development for a Bank is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The Client would like to see at least 7 to 10 years expertise in working with and developing applications using SQL Server, SSIS and SSRS and if possible some experience with C# .Net You will be working with and using MS SQL Server and SSIS for reporting purposes at this bank. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: Strategic Leadership: Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. Project Management: Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. Team Management: Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. Foster a culture of collaboration, innovation, and continuous improvement within the team. Conduct performance reviews, identify training needs, and support career development for team members. Stakeholder Collaboration: Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. Ensure effective communication and alignment between development teams and stakeholders. Provide regular updates on project status, risks, and outcomes to senior management. Quality Assurance: Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. Process Improvement: Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. Vendor Management: Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. Experience: Minimum of 10 years of experience in software development including MS SQL Server with SSIS, with at least 5 years in a leadership role within banking or financial services. Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. Experience with Equation and SQL Server environments. Technical Skills: Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. Proficiency in SQL Server and database management. Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development in a dynamic and supportive environment. Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K. Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. Do send your CV to us in Word format along with your salary and notice period.

IT Support Consultant As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy. Provide a range of IT services for our customer Promoting MS Office365, RPA services and new technology to our customer by verifying each technology IT Partners/Vendors Management related to those projects Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials) Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects. Key Responsibilities: IT Consultant UX/DX support and RPA services Respond to general IT/DX related requests collaborating with other team members Understand a customer's IT/DX needs and clarify customer's system and DX requirements Collaborate with customers to identify the scope of a project, timelines, and resources Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle Assist in testing including UAT and validating Proof-Of-Concepts Provide support services for system maintenance collaborating with other team members Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the users/stakeholders in each office (in English/Japanese) Skills / Knowledge: Technical Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams Basic system development and operational knowledge (Experiences in system design and maintenance) IT Vendors or Partners management experiences (IT Vendors control and negotiation skills) Customer support / user support experiences Preferred experience with Japanese companies Preferred experience with UX and DX (Digital Transformation) technical projects Preferred experience with Power Platform development, Azure Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication Candidate needs to have strong interpersonal communication skills Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking) User facing support skills Self-motivated and an innovative mindset Experience: Must have 5+ years IT experience in a corporate environment Preferably 1 -3 years experiences of System Development and Maintenance The Client Company is based in City of London. The salary for this position is circa £50K – £60K. Please note that the Client does NOT provide sponsorship – so you must have the right to work in the UK. Do send your CV to us in Word format along with your salary and notice period.

At CGI, we help organisations protect their most critical systems by delivering resilient, innovative cyber security solutions that strengthen digital defence and operational confidence. As a Cyber Security SOC Engineer, you'll play a vital role in maintaining and enhancing the technology platforms that underpin our Security Operations Centre (SOC) services. Working across cloud and on-premises environments, you'll take ownership of technical challenges, improve system resilience and introduce automation that strengthens security operations. You'll collaborate with talented cyber security specialists, contribute to high-impact projects and develop your expertise within a supportive community where your ideas are valued and your work makes a meaningful difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Location: Bridgend, Wales or Reading, England Working Pattern: Hybrid – minimum two days per week in the office Security Clearance: Current UK Security Check (SC) clearance required Nationality Requirement: UK nationals only, due to programme security restrictions Travel: Occasional travel to Waterton and Newport data centres and other CGI offices as required

At CGI, we help organisations protect their most critical systems by delivering resilient, innovative cyber security solutions that strengthen digital defence and operational confidence. As a Cyber Security SOC Engineer, you'll play a vital role in maintaining and enhancing the technology platforms that underpin our Security Operations Centre (SOC) services. Working across cloud and on-premises environments, you'll take ownership of technical challenges, improve system resilience and introduce automation that strengthens security operations. You'll collaborate with talented cyber security specialists, contribute to high-impact projects and develop your expertise within a supportive community where your ideas are valued and your work makes a meaningful difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Location: Bridgend, Wales or Reading, England Working Pattern: Hybrid – minimum two days per week in the office Security Clearance: Current UK Security Check (SC) clearance required Nationality Requirement: UK nationals only, due to programme security restrictions Travel: Occasional travel to Waterton and Newport data centres and other CGI offices as required

IT Infrastructure Operations and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: The following is a summary of the key skills that the Client would like you to bring to the company. Global Enterprise level Infrastructure Management position for the last 5 years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key 3 party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well as service/solution delivery partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy Infra tech to Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

At CGI, we're helping shape the future of the UK space industry, delivering innovative systems engineering solutions that support critical space programmes and strengthen national capabilities. As a Systems Engineer within our Space business, you'll contribute to complex, mission-critical projects, applying systems thinking and cutting-edge technologies to deliver secure, resilient and high-performing solutions. You'll take ownership of meaningful engineering challenges, bring creative ideas to life and collaborate with multidisciplinary experts to solve complex problems. Supported by CGI's extensive space and technology expertise, collaborative culture and commitment to professional development, you'll have the opportunity to influence technical decisions, expand your capabilities and make a lasting impact on the future of space systems and services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, based in Leatherhead, Reading or London. #LI-JK1

At CGI, you'll help deliver secure, mission-critical solutions where resilient technology and high-quality data make a meaningful difference. As a Java Developer within our Space, Defence and Intelligence business, you'll take ownership of developing robust web services and RESTful APIs that transform complex data into valuable information for front-end applications. Working within a collaborative SAFe Agile environment, you'll have the freedom to solve evolving challenges creatively, contribute ideas and continuously develop your expertise alongside experienced colleagues. This is an opportunity to make a tangible contribution to high-value client programmes while building dependable solutions in a supportive team where your expertise and initiative are valued. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of this programme, candidates must be sole UK Nationals who are eligible for UK Security Clearance or already hold this clearance. This position will require 5 days a week working out of the CGI Leatherhead office.

At CGI, we design and deliver data-driven solutions that transform how the UK's public and commercial sectors operate, enabling smarter decisions and better outcomes for millions. As a Data Engineer within our Delivery Centre, you'll build the platforms and pipelines that power critical services and unlock meaningful insight from complex data. We combine innovation with real-world impact, giving you the opportunity to take ownership of high-value solutions, collaborate with expert teams, and shape the future of digital services. Here, your ideas are valued, your growth is supported, and your work makes a measurable difference to clients and communities across the UK. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Our teams operate within a flexible hybrid working model, however on-site requirements vary by project, so the ability to travel as required to meet client needs is essential.

Job Title: IT Specialist Engineer Location: Pencoed Salary: £32,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) Who are we: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. This may require visiting partner on-site from time to time. Review and resolve alerts from our various monitoring systems to allow proactive support and security enforcement. Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Provide support and training to our 1st Line Team when feedback is applicable. Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Offer suggestions and feedback to help the overall Service department and business a whole improve. What we're looking for: 2+ years in an IT Helpdesk, ideally within an MSP at a 2nd/3rd line level. Microsoft experience is essential, in terms of managing and maintaining 365 accounts. Experience delivering great customer service; excellent verbal and written communication skills Loves working as part of a team Comfortable using CRMs and documentation solutions Hold a Full UK driving license Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox EAP Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Specialist Engineer, IT Technician, IT Helpdesk Engineer, IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Title: IT Specialist Engineer Location: St Asaph Salary: £32,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) Who are we: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Resolve tickets from our Partners that our 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability, and responsibility for complex IT issues that require in-depth analysis. This may require visiting partner on-site from time to time. Review and resolve alerts from our various monitoring systems to allow proactive support and security enforcement. Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction Provide support and training to our 1st Line Team when feedback is applicable. Provide additions and updates to existing process documentation, ensuring we keep solutions up to date. Offer suggestions and feedback to help the overall Service department and business a whole improve. What we're looking for: 2+ years in an IT Helpdesk, ideally within an MSP at a 2nd/3rd line level. Microsoft experience is essential, in terms of managing and maintaining 365 accounts. Experience delivering great customer service; excellent verbal and written communication skills Loves working as part of a team Comfortable using CRMs and documentation solutions Hold a Full UK driving license Benefits: Staff Share Equity Scheme New customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox EAP Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Specialist Engineer, IT Technician, IT Helpdesk Engineer, IT Service Engineer, IT Support Technician, 2ndLine Support Engineer, Service Desk Technician, Technical Support, IT Support, Desktop Support, Experienced IT Support and IT Systems Support may be considered for this role.

Job Title: Software Engineer Location: Christchurch, BH23 6NW Salary: Competitive Job Type: Full time, Permanent About us: Averna powered by Spherea designs, manufactures and supports complex test systems for aerospace, defence and other regulated industries. The role: This is an engineering software role, not general business application development. You will develop software for test, measurement, simulation and control systems, interacting with instrumentation, data acquisition hardware, communications interfaces and units under test. The software supports test sequences, data processing, operator guidance, diagnostics and traceable evidence. You will work across the lifecycle with systems, hardware, electrical, mechanical and project engineers, from requirements through implementation, integration, verification, acceptance, commissioning and support. Regular work alongside physical equipment is required, with occasional UK and international travel. Key responsibilities: Analyse system and software requirements and contribute to architecture, detailed design and technology selection. Develop software for automated and manual test, measurement, simulation and control applications. Produce maintainable, documented code and develop test sequences, operator interfaces, instrument drivers, data-processing functions, diagnostic tools and reports. Integrate software with instrumentation, data-acquisition hardware, switching systems, communications interfaces and units under test. Implement suitable error handling, logging, user access controls and recovery mechanisms. Reuse proven frameworks and components where appropriate, and modify, extend or migrate software for existing and legacy test systems. Participate in the complete lifecycle, including requirements, feasibility, architecture, detailed design, implementation, unit testing, software and hardware integration, verification, validation, factory acceptance, site acceptance, commissioning and in-service support. Contribute to technical reviews and produce plans, specifications, design descriptions and test evidence. Maintain traceability between requirements, design, implementation and verification. Estimate software effort and provide realistic input to project plans and proposals. Identify risks, assumptions, dependencies and constraints, and assess readiness for integration, formal testing and customer acceptance. Apply source control, configuration, release and change-management practices. Ensure releases are identifiable, reproducible and supported by required documentation; contribute to safety, cybersecurity and compliance activities where needed. Define and perform unit, integration and system testing. Debug in laboratory and production environments and investigate issues across software, hardware, communications and instrumentation. Support demonstrations, factory acceptance, installation, site acceptance and commissioning. Resolve defects, issue controlled updates and support equipment during warranty and operational life. Work with customers and multidisciplinary colleagues to clarify requirements, communicate progress and risks, participate in workshops and reviews, share technical knowledge and improve reusable components and engineering methods. Contribute to feasibility studies, solution development, software estimates, technical proposals, bid reviews and customer clarification meetings. About you: Essential skills and experience: Degree, HNC/HND in software engineering, computer science, electronic engineering, systems engineering or a related discipline. Experience developing software for engineering, industrial, scientific or equipment-based applications. Practical experience with at least one relevant language or environment, such as C/C++, C#, LabVIEW, TestStand or Python. Sound understanding of software architecture and structured design; experience debugging and testing software in a practical engineering environment. Familiarity with source control and configuration management, technical documentation and software test evidence. Understanding of the development lifecycle, including requirements, design, implementation, integration, verification and controlled release. Logical and analytical problem-solving, initiative in resolving issues, and the ability to understand complex technical information. Effective teamwork, written and verbal communication, and confidence engaging with customers and non-software disciplines. Ability to manage assigned work, report progress realistically, meet commitments and adapt to different technologies and projects. Willingness to work alongside engineers and physical equipment and travel occasionally in the UK and internationally. Right to work in the UK. Desirable technical experience: Aerospace, defence, space, rail, energy or another regulated sector; automated or special-to-type test equipment. LabVIEW/TestStand; modern C++ including maintenance of C++14 codebases; hardware-in-the-loop, simulation or real-time test systems. Data acquisition, signal conditioning, switching, instrumentation control or commercial test instruments. Ethernet, TCP/IP, UDP, serial, RS-232, RS-422, RS-485, CAN, ARINC 429, AFDX or MIL-STD-1553. Multithreaded, event-driven or real-time software; operator/HMI development, automated test sequencing and results reporting. Relational databases, requirements traceability, unit and automated testing, continuous integration, design patterns, object-oriented development or Windows engineering applications. Industrial/test-system cybersecurity, software safety, coding standards, regulated development, build/release management or legacy software migration. Security requirements Applicants must be UK nationals and eligible to obtain and maintain the level of UK national security clearance required. Appointment is subject to relevant background checks and any programme-specific nationality or residency restrictions. Benefits include: Competitive salary Pension Family healthcare and health cash plans 27 days' annual leave plus UK bank holidays Cycle-to-work scheme Professional development Please click the APPLY button and to submit your CV and Cover Letter. Candidates with experience of: Software Engineering, Software Engineer, Systems Engineer, Application Engineer, Electronic Engineer, Electronic Engineering, Software Engineer - ATE & Test Systems, Embedded Test Software Engineer may all be considered.