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Network Engineer with Security and Cisco – City London Our Client urgently requires a Senior Network Engineer with heavy background in Network Security on Cisco and Microsoft. You must have experience of working in a banking environment. The security and support of the company's network is paramount. Predominately a support role (BAU) with design of scalable solutions deliverable through projects. Encompassing numerous technologies that benefit high-availability solutions. This role requires a responsible individual who can design and deliver secure networking solutions. Fast thinker who can diagnose, assist others and remediate BAU support issues. Main Aspects of the role: -Work within Infrastructure team in supporting and delivering all aspect of BAU and support services -Design, build and implement firewall solutions from perimeter to DMZ roles -Support IPS deployment for European branches -Develop, maintain and deliver global standards to all networking devices -Remediate Penetration Test results -Ensure seamless migration of network estate to newly adopted security framework General Skills -Experience working within mission-critical environments -Experience in operational deployments -Datacentre cabling and racking of equipment Technical Skills you need to bring to the table: -In-depth knowledge of CISCO including firewalls, switches and routing protocols -In-depth knowledge of supporting a data-centre and branch inter-connectivity -Strong technical skills are essential -Experience of CISCO multi-layer switches and routers, including 6500s -CISCO certification, ideally CCNP -CISCO CSM -VLAN segregation -McAfee HIPS, Trend Micro -Centralised authentication service (AAA) -SafeNet Ethernet Encryptor -RADIUS / RSA -Security certification (advantageous) You will also need to an understanding of the following technologies: VLAN segregation. DMZ. VSS. Failover. OSPF. High availability. CISCO. Palo Alto. Juniper. McAfee IPS. SafeNet. Tripwire. You will ideally be coming with experience from a City based investment bank. Salary for this role is between £50K and £60K plus banking benefits. Please send your CV to us in Word format along with salary and availability.

Information Security Manager with Network Engineering Skills Our Client is bank based in Central London who are looking to recruit a seasoned professional with at least 7 to 10 years expertise level Information Security coupled with Hands-on Network Engineering. The role is mainly Information Security – Data Security and split circa 80% with 20% Network Engineering – so you do need to be hands-on technically. You will ideally have circa 5+ years of work experience with Network Engineering coupled with over 10 years experience with Cisco Systems Products Role Description The Information Security Manager with Network Engineering Skills is a full-time hybrid role based in London, with the flexibility to work from home part of the week. The role oversees the design, implementation, and continuous improvement of information security policies, procedures, and controls across networks and systems. Day-to-day responsibilities include managing the Information Security Management System (ISMS), monitoring cybersecurity and network security events, coordinating incident response, and ensuring compliance with relevant standards and regulations. The person in this role will collaborate with IT and business stakeholders to assess risks, implement technical and procedural safeguards, and support secure network architecture and configuration. Additional tasks include producing security documentation, leading security awareness initiatives, and providing guidance on secure network engineering practices. Qualifications Strong skills in Information Security Management and Information Security, with experience defining and enforcing security policies and governance. Hands-on expertise with Information Security Management Systems (ISMS), including implementation, maintenance, and audit readiness. Proficiency in Cybersecurity and Network Security, covering threat detection, vulnerability management, network hardening, and incident response. Demonstrated network engineering experience (e.g., routing, switching, firewalls, VPNs, secure network design). Relevant certifications such as CISSP, CISM, CISA, CompTIA Security+, or similar are beneficial. Experience with regulatory and compliance frameworks (e.g., ISO 27001, GDPR, NIST) and security best practices. Ability to analyze complex technical environments, communicate clearly with both technical and non-technical stakeholders, and document security requirements and processes. Bachelor's degree in computer science, information security, engineering, or a related field, or equivalent professional experience. Key Networking Skills Required: Cisco Network Switches Layer 2 and 3 (Catalyst 9K) – CCNP Level, Expert Level Preferred Routing protocol – OSPF (Catalyst 9K) – CCNP Level, Expert Level Preferred Cisco Switch Stacking (Cat 9K Switches 9600, 9300. 9200) Virtual Routing and Forwarding – (Catalyst 9600) Internetworking Troubleshooting - CCNP Level, Expert Level Preferred High Availability and Disaster Recovery - CCNP Level, Expert Level Preferred Security/Cyber Security Skills Required: Cisco Firepower Firewalls (ASA, FTD) - CCNP Level, Expert Level Preferred Palo Alto Firewalls – Specialist Level, Architect Level Preferred Cisco Layer 2 Port Security Network Access Control including Cisco ISE, TACACS etc Network Detection and Response Network Encryption (Site to Site VPN's) Cisco Secure Client (ASA) Network IPS (Trellix) Network Zero Day (Trellix NX or similar) Host Zero Day (Trellix HX or similar) Cyber Security Network Control Incident Investigation with the assistance of group cyber security experts – Tier 1, Tier 2 to 3 preferred, using LogRhythm SIEM a bonus Host End Point Protection (Symantec) Host IPS Preferred Skills and Knowledge Vulnerability Management (Scanning for Vulnerabilities and classifying the risk, CIS Benchmark Scanning and compliance) – Using Rapid7 a bonus Knowledge of Penetration Testing, understanding of the types of testing and their advantages and disadvantages Security Zone Design and considerations Network and Security Architecture Design and Considerations Understanding of Information Security (Confidentiality, Integrity, Availability), MITRE ATT&CK, NIST, ISO 27001, SIEM use cases for key controls etc Risk Management in Cyber Security, SSL Blind spots, what causes them and how to mitigate Malware/Ransomware and how to mitigate along with Penetration testing concepts Understanding of White/Black/Grey Box penetration testing. Developing Security policies and procedures and conducting audits/risk assessments Handling crisis situations during security incidents The role is hybrid 3 days in the office in Central London. The rate for this role will be in the range £500 pd to £650 pd. This is a 3 month assignment. Do send your CV to us in Word format along with your salary and notice period.

Lead AI Engineer £560 per day (Inside IR35) | 12-Month Contract | Remote with Occasional London Travel We are seeking an experienced Lead AI Engineer to join a high-profile government programme, leading the design and delivery of AI-enabled digital services and platforms. This role will provide technical leadership across multidisciplinary teams, shaping architecture, engineering standards, and AI implementation strategies while supporting the development of scalable, secure, and user-focused solutions. Key Responsibilities * Lead the design and delivery of AI-enabled digital products, platforms, and services * Provide technical leadership to front-end, back-end, and AI engineering teams * Define and implement solution architecture, engineering standards, and best practices * Drive the integration of Generative AI, LLMs, and machine learning capabilities into production services * Work closely with senior stakeholders, product teams, architects, and delivery leads to align technical solutions with business objectives * Mentor and develop engineering teams, fostering a culture of innovation and continuous improvement * Ensure solutions meet government requirements for security, accessibility, scalability, and resilience * Support technical governance, architecture reviews, and delivery planning activities Essential Skills & Experience * Significant experience in a Lead Engineer, Principal Engineer, Technical Lead, or AI Engineering Lead position * Proven experience delivering AI-enabled products and services in complex enterprise environments * Strong software engineering background across modern front-end and back-end technologies * Experience designing and implementing cloud-native architectures within Azure, AWS, or GCP * Strong understanding of Generative AI, LLMs, AI orchestration frameworks, and enterprise AI integration patterns * Experience leading multidisciplinary engineering teams through the full software delivery lifecycle * Excellent stakeholder management and communication skills * Previous experience delivering technology solutions within UK Government or Public Sector environments (essential) * Eligible to obtain and maintain BPSS clearance Desirable Experience * Experience delivering AI-enabled mobile applications * Knowledge of MLOps, DevSecOps, CI/CD, and Infrastructure as Code * Experience with vector databases, Retrieval-Augmented Generation (RAG), and AI agent frameworks * Exposure to GDS standards and government digital delivery practices Contract Details * Role: Lead AI Engineer * Rate: £560 per day * IR35: Inside IR35 * Duration: 12 months * Location: Remote, with occasional travel to London * Clearance: BPSS Eligible * Start Date: ASAP LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Cisco Collaboration Engineer We're looking for an experienced Cisco Collaboration Engineer to join a high-performing team supporting and delivering enterprise Unified Communications and Video Conferencing solutions. You'll play a key role in project delivery, technical escalations, incident resolution, platform administration, and the ongoing optimisation of a complex Cisco Collaboration environment. Key Skills Required: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection Cisco Meeting Server (CMS) Cisco Expressway (C & E) Mobile Remote Access (MRA) Cisco Jabber / Webex Cisco TelePresence & Video Conferencing SIP & H.323 protocols Cisco CUBE TMS VMware Endpoint and room system support Responsibilities: Support and deliver Cisco voice and video projects Resolve complex incidents and technical escalations Maintain and optimise collaboration platforms Support video conferencing infrastructure and endpoints Produce and update technical documentation Work closely with customers, vendors and internal stakeholders Knowledge sharing and mentoring within the team Desirable: CCNP Collaboration / Voice Expressway, CMS and Webex expertise Experience with enterprise Voice & Video estates Strong troubleshooting and stakeholder management skills Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. CGI's Space, Defence and Intelligence business unit, focuses primarily on the delivery of contemporary and innovative technical solutions for the government agencies most challenging problems. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We are currently looking for an experienced site reliability engineers to join our cross-functional team who, in partnership with our clients, will help define, guide and assure the delivery of integrated solutions. The role offers fantastic opportunities to work within an interesting and highly rewarding environment. We are heavily committed to developing our members and provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation. Although we would like candidates to have all the skills we need, we would consider high quality individuals who meet most of the criteria Due to the secure nature of this project, this role requires candidates to either already hold, or be eligible to obtain, a high level of UK Security Clearance. To meet the eligibility criteria for this clearance, applicants must be sole British nationals, have been resident in the UK for the past 10 years, and must not have spent more than 28 consecutive days outside the UK within the last five years. Individuals who do not currently hold clearance are still encouraged to apply and will be considered both for this position and for other suitable opportunities within CGI where appropriate. This role is primarily based on a secure client site and requires attendance on site five days per week due to the sensitive nature of the work and the systems involved. While the position is predominantly site-based, there may be occasional flexibility where business needs and security constraints allow. Any such arrangements would be agreed in advance with the project team.

At CGI, we help clients strengthen their cyber resilience through secure, scalable identity and access management solutions that protect critical systems and enable business transformation. As an IAM Engineer, you will play a key role in delivering privileged access and identity governance capabilities across complex hybrid environments, helping organisations adopt modern security models while improving operational efficiency and compliance. Working alongside experienced cyber professionals, you'll have the opportunity to shape secure access strategies, contribute innovative ideas, and take ownership of high-impact solutions using leading technologies including CyberArk, Microsoft Entra, and cloud-based IAM platforms. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will design, implement, and support privileged access and identity governance solutions that strengthen security across enterprise environments. You will work closely with security architects, infrastructure teams, and business stakeholders to deliver secure, scalable IAM capabilities that align with organisational and regulatory requirements. Leveraging your expertise in CyberArk and Microsoft Entra, you will help modernise access controls, improve identity lifecycle management, and support Zero Trust security initiatives. You will contribute to the delivery of innovative IAM solutions across hybrid and cloud environments, taking ownership of technical integrations, automation, and continuous improvement activities. CGI will support your professional growth through collaborative teams, access to leading technologies, and opportunities to work on impactful cyber security programmes.

At CGI, our Space, Defence and Intelligence business unit delivers mission-critical systems that help keep the UK safe and secure. As a Software Defined Network Engineer, you will play a critical role in designing and delivering next-generation network solutions that enable secure, scalable, and high-performing environments. Working across complex hybrid infrastructures, you will help drive innovation through software-defined technologies, contributing to impactful programmes. You'll take ownership of advanced networking solutions, apply creative approaches to complex challenges, and collaborate within a supportive environment that enables continuous growth and meaningful impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

At CGI, you will help design and deliver advanced AI solutions that support mission-critical systems across the Space, Defence and Intelligence sector. As an AI Developer / Engineer, you will build and deploy intelligent applications that unlock the value of data, enhance decision-making, and drive operational impact. Working with cutting-edge technologies and expert teams, you will take ownership of complex challenges, contribute innovative ideas, and grow your career within a collaborative and supportive environment. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester 5 days a week.

Javascript and Agile Software Developer – Central London The Client Developer will be responsible for the development and delivery of all client side aspects of our product, developing new features and launching new platforms. A successful candidate will have a proven ability in delivering customer facing JavaScript applications, in an Agile software development environment and a passion for building a world class product. As part of the tech team, you will play a lead role in this by designing and building world leading streaming services across web, mobile and TV platforms, working on new feature releases and evolving the next phase of our application framework. With a rapidly expanding company; growth within the team and opportunities to lead engineering initiatives are abundant. We need people who want to help us build a strong engineering culture and a fun, vibrant workplace. You will deliver high quality, robust and testable code adhering to internal engineering procedures, code conventions and development methodologies. Contribute to comprehensive documentation that supports the development and support lifecycles. Work to continually improve software deployment to ensure iterative releases and rapid deployment of updates to our customers across all platforms. Mentoring and supporting other developers with their day-to-day work. Monitor system performance and resolve any issues or failures in staging or production environments. Must have experience with JavaScript (vanilla JS, prototypes, scoping, design patterns, memory profiling). Track record of successful software delivery through all phases of development, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of object-oriented design, design patterns and extreme programming. Familiar with build automation and continuous integration 3Ability to write unit tests using JavaScript in a common library such as Jasmine. Any experience of the following sills would be pretty handy: Node.js or other programming languages Cross-platform development preferable on smart TV and consoles Development of a high-profile digital video service Test driven development Experience with AWS, Docker, Kubernetes Experience of working in an Agile software development environment. Contract duration will be 6 months. Location is Central London. Please send your CV to us urgently for this contract assignment in Word format along with your daily rate and availability.

At CGI, we're shaping the future of digital UK Government solutions, building secure, high-impact platforms that improve services for millions across the UK. Continued success working with our Government clients has created strong demand for Java Developers. As a Senior Java Developer , you'll play a pivotal role in designing and developing scalable, resilient back-end systems using the latest Java and microservices technologies. You'll collaborate with skilled professionals who take ownership of their work, share ideas freely, and are empowered to create solutions that make a lasting difference. This is an opportunity to contribute to a variety of major national UK Government programmes where innovation, teamwork, and continuous learning come together to deliver meaningful results for our clients and UK helping improve UK citizens' lives. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of our work programmes, you will need to hold UK Security Clearance or be eligible to go through this clearance. These roles will be predominately hybrid with some work based in UK CGI or client offices depending on the specific programme. Travel away from base office will be expensed.

At CGI, we empower our members to help shape the future of critical national services through innovation and secure digital transformation. As an AWS Platform Engineer within our healthcare team, you'll play a pivotal role in designing, building, and managing the data platforms that power vital healthcare analytics, research, and operational insight across the UK. You'll work alongside passionate experts, using cutting-edge cloud and automation tools to deliver scalable, secure solutions that truly make a difference to people's lives and the nation's wellbeing. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Javascript and Agile Software Developer – Central London The Client Developer will be responsible for the development and delivery of all client side aspects of our product, developing new features and launching new platforms. A successful candidate will have a proven ability in delivering customer facing JavaScript applications, in an Agile software development environment and a passion for building a world class product. As part of the tech team, you will play a lead role in this by designing and building world leading streaming services across web, mobile and TV platforms, working on new feature releases and evolving the next phase of our application framework. With a rapidly expanding company; growth within the team and opportunities to lead engineering initiatives are abundant. We need people who want to help us build a strong engineering culture and a fun, vibrant workplace. You will deliver high quality, robust and testable code adhering to internal engineering procedures, code conventions and development methodologies. Contribute to comprehensive documentation that supports the development and support lifecycles. Work to continually improve software deployment to ensure iterative releases and rapid deployment of updates to our customers across all platforms. Mentoring and supporting other developers with their day-to-day work. Monitor system performance and resolve any issues or failures in staging or production environments. Must have experience with JavaScript (vanilla JS, prototypes, scoping, design patterns, memory profiling). Track record of successful software delivery through all phases of development, including coding standards, code reviews, source control management, build processes, testing, and operations. Working knowledge of object-oriented design, design patterns and extreme programming. Familiar with build automation and continuous integration 3Ability to write unit tests using JavaScript in a common library such as Jasmine. Any experience of the following sills would be pretty handy: Node.js or other programming languages Cross-platform development preferable on smart TV and consoles Development of a high-profile digital video service Test driven development Experience with AWS, Docker, Kubernetes Experience of working in an Agile software development environment. Location is Central London. Please send your CV to us urgently for this contract assignment in Word format along with your salary and availability.

At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI, you'll join a community of graduates who are turning ambition into action and possibility into progress. As an Applied AI Engineering & Deployment Technical Graduate, you'll help develop artificial intelligence solutions and put them to work in real client environments. Depending on your role, you could focus on engineering AI and machine-learning solutions or work directly with clients to adapt, integrate and deploy those solutions around their needs. You'll be trusted with responsibility from the start, combining software engineering, data and AI skills with collaboration and clear communication. You'll contribute to practical AI solutions that address complex challenges and create meaningful outcomes for CGI's clients.

Job Title: Comms Specialist Engineer Location: Bridgend or St Asaph (Post to Bridgend) Salary: £30,000 to £35,000 per annum (depending on experience) Job Type: Full-time, Permanent Why join Flotek? Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology. You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners. Every employee shares ownership of the group, so you are genuinely invested in our success. The role: You will be a key point of contact on our comms helpdesk, providing high-quality remote support across VoIP, connectivity and data networking. You will resolve issues efficiently, escalate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service. This is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best. You must be able to commute reliably to one of these offices. We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK. What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents end to end, aim for First Contact Resolution, and escalate to Comms Specialists or carriers with clear diagnostics. Technical troubleshooting: Diagnose VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, SoGEA) and internal network connectivity. Supplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution. Service monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalate. Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution. Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents. On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths. What we are looking for: Essential Requirements: You will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment. 1 to 2 years' experience in a VoIP or communications support role. A good understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Strong problem-solving skills and the ability to diagnose issues logically. Excellent communication skills and a genuine customer-first approach. The ability to work effectively in a fast-paced helpdesk environment. A desire to grow your skills and progress into more advanced comms engineering roles. Useful, but not essential: Exposure to hosted VoIP platforms such as Gamma, Horizon, CallSwitch or Yealink handsets. Awareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans. Experience with DrayTek, UniFi, Aruba or SonicWall networking solutions. Experience using a ticketing system such as HaloPSA. Relevant certifications such as CompTIA Network+ or vendor-specific VoIP and networking qualifications. Technologies you will work with: Voice & Telephony Hosted VoIP: FloCX (Gamma/Cisco), FloOne, Floline+ Microsoft Teams Phone and Operator Connect SIP trunking (Gamma and Voicehost) Yealink handsets and desk phone estates Call routing, IVR, call queues and voicemail FloAnywhere and mobile solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines DrayTek, UniFi and Aruba networking SonicWall firewalls and VLAN configuration Carrier and broadband fault management HaloPSA ticketing and service records Monitoring tools for call quality and latency Working pattern: Monday to Friday, working 8 hours per day between 08:00 and 18:00. A 30-minute lunch break each day. Weekend on-call support on a shared rotation. Office-based at either Pencoed (Bridgend) or St Asaph. What you will get: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie". Birthday day off. An additional day off for personal life milestones. A Give Back Day to support a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms / VoIP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.

At CGI, we're building a Forward Deployed Engineering practice to turn complex customer challenges into working technology and measurable outcomes faster. As a Senior Forward Deployed Engineer, you'll work directly with customers to uncover the problems that matter, shape the right response and remain hands-on as ideas move from concept to production. Spanning software, AI, data, cloud and platforms, you'll have ownership of meaningful engineering challenges and the freedom to experiment intelligently, balancing innovation with security, governance and human judgement. Embedded within collaborative delivery pods, you'll work alongside specialists who share expertise and support your growth, while helping CGI establish reusable approaches and a new engineering capability that strengthens how we deliver technology-led transformation. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.