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IT Infrastructure Engineer 2 and 3 Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2 and 3 Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities: IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment/migration(User manual, user training) Global User Support Act as 2/3 line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.

IT Support Technician – UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: First line support for users both in person and via support channels. Resolve or escalate issues Hardware setup and configuration, patching and upgrades Support audio-visual / conference room equipment and printers Monitoring and maintaining local networking equipment such as access points, firewalls etc Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. Provide timely report to senior management on progress of dedicated tasks, or on-going activities. Configuration and monitoring of core systems Administration for IT processes such as: Support ticketing Equipment inventories Hardware purchases, repairs and disposals Joiner-Mover-Leaver process Managing license count Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Data Engineer with C# Dot Net with SQL Server SSRS and Power BI Our Client is a bank based in City London who are looking to recruit at least 7 years plus experience as a Data Engineer with the ability to work with C# Dot net and SQL Server with SSRS. You must have solid expertise of at least 7 to 10 years experience of working with and developing software with C# Dot Net and MS SQL Server and SSRS – SSRS is very important for this position. Additionally, you must have sound experience of working with Power BI and Python. Must be an excellent problem solver and adept writing documentation for all projects. You ideally have worked on banking systems particularly Core Banking. Responsible for the development and delivery of new systems to automate and streamline processes required by different departments. To support the internal IT department with changes and upgrades to software platforms. To be primary contact for all technical questions relating to in-house bespoke systems and interfacing. ​ Data Support Supporting budgeting and financial planning processes for Finance department, including loading and refreshing of data based on requirements. Understand and conduct the front-end functionality to amend and change hierarchical structures within the environment. Build data flows within the SQL environment in SSRS packages. ​ Risk & Regulatory Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy/procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimize risk of policy, procedure, and/or regulatory breaches. Identify new risks/control gaps within own area and escalate accordingly to your Line Manager. ​​ Main Skills Software analysis and design. SQL Server query language with SSRS. Data warehouse design concepts, (Inmon or Kimball) Experience of developing software with C# Dot Net and and SQL Server is a must. Must have solid experience of working with SSRS and building data warehouses and reporting services. Experience of working with and developing software with Power BI and Python are essential. The Client is a Bank based in the City London. Must have a degree qualification. This is a 12 month FTC position with a salary of circa £65K - £70K. ​This is a hybrid position - you will be required to be in the office at least 3 days week. Do send your CV to us in Word format along with your salary and availability. ​

IT Operations Platforms and Security Lead In summary the Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk – ideally from within the banking or insurance sector. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current transformation activities and team size, the role requires the functional capability and proficiency to technically augment the team capabilities (when required) and have a detailed knowledge of technical IT support roles/services as a requirement, across multiple technical areas. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. The Client is a financial organisation based in the City of London. This is a hybrid position with 3 days in the office. Must have a Bachelor's degree in IT or similar. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Salesforce Lead Developer Our Client is looking to recruit a Salesforce Developer with at least 7 to 10 years Team Lead Team Lead Experience Overall IT experience required for this position is at least 10 years. Lead Salesforce development team in developing solutions through collaboration and discussion, within our teams and with clients Review and provide guidance on design and infrastructure blueprints, proactively identify and communicate potential issues or risks Developing solutions to client problems through application of methods and tools Strong experience with version-controlled environments/interfaces Must be good learner to drive from the and front ready to pick technical work if required You will be responsible for providing expertise in the software development life cycle, from concept, architecture, design, implementation, & testing. Good understanding requirements & writing technical architecture documents Ensuring the code reviews & development best practices/processes to be followed. Responsible for planning the end-to-end technical scope of the project & customer engagement areas including planning sprint & deliveries. Estimates efforts, identify risks & provide technical support whenever needed. Demonstrates the ability to multitask & re-prioritize responsibilities based on dynamic requirements. Key Skills Strong understanding of Salesforce architecture & cloud development principles. In-depth knowledge of Salesforce Governor limits and best practice. Must have extensive hands on experience in Apex, Triggers, Webservice Callouts. Must have hands on experience in Classic development. Well versed with Lightning development fundamentals Candidate must have strong technical knowledge about the Salesforce security implementations and best practices. Candidate should have hands on experience in JavaScript and JQuery Extensive development experience in developing intuitive UI using Visualforce, JQuery and JavaScript. Extensive development experience in Salesforce integrations. Experience in working with the customer directly which includes initial requirement gathering, day-to-day technical discussions, technical demos, and project delivery. Experience with working on Agile Software development methodology. Should have excellent verbal as well as non-verbal communication skills. Should possess excellent oral, written, problem-solving and analytical skills. Should have Salesforce Certifications (App Builder, Salesforce Administrator, Platform Developer, Sales Cloud Consultants etc) Good experience in Data migration tools The position will be based in the City of London. This a hybrid role with 3 days in the office. The salary for this position will be in the range £60K - £75K. Do send your CV to us in Word format along with your salary and availability.

IT Infrastructure Support Engineer Our Client a bank based in Central London is looking to recruit a bright talented individual as an IT Infrastructure Support Analyst with circa 5 to 6 years IT Support experience. You will have at least to 5 to 6 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena. Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications. The Client is rolling out MS Windows 11 and would therefore like to recruit an individual with these skills. You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. Business Performance duties · Familiarity with core banking systems or financial applications · Provide first/Second level support for hardware, software, and network-related issues and working knowledge of VMWare. · Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. · Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) – Image creation, management and deployments. · Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems · Networking Fundamentals – DNS, DHCP, TCP/IP, and LAN/WAN. · Understanding of cybersecurity measures. · Perform routine system backups and assist with disaster recovery operations. · Monitor system performance and report abnormalities to senior IT staff · Assist with software updates, patches, and antivirus management. · Exposure to following Fortinet solutions – fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA · Document IT procedures and maintain technical documentation relating to role. Technical/Functional skills - Proficient in common operating systems (Linux – Redhat & Ubuntu, Windows OS –Win10 &11) - Software proficiency – 0365, Sharepoint and Teams – Banking Applications - Networking (IT) - Proficient in programming languages & Automation (good to have) - Project management - Data analysis - Excellent troubleshooting and problem-solving skills. - AV Support - Understanding of cybersecurity fundamentals The Client is based in Central London. This is a hybrid role with at least 3 days a week in the office in Central London. The salary for this position will be circa £40K - £45K. Do send your CV to us in Word format along with your salary and availability.

IT Manager Our Client is a Bank based in Central London, are looking to recruit an IT Manager ideally with at least 2 years of experience in IT within the financial industry and overall 7 to 10 years of experience in IT. You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently. Cybersecurity Strategy and Planning Evaluate and proritize security initiatives for the branch in London in collaboration with GT (Group Technology) - Group IT Security. Stay up-to-date with the latest cybersecurity threats and trends and escalate risks promptly. Ensure compliance with relevant industry regulations and standards (e.g., GDPR and any other applicable to the IT). Evaluate GT s compliance with relevant regulatory standards (eg ISO 27001) as part of critical vendor performance assessment ensuring operational resilience is maintained. In collaboration with GT, manage security systems, including firewalls, intrusion detection/prevention systems, and antivirus software. In collaboration with GT, Develop and test incident response plans and coordinate responses to security incidents and breaches Raise awareness of cybersecurity issues among bank London employees; conduct annual training /workshops to educate staff on security best practices aligned with GT. Other Duties Maintain professional and technical knowledge (Conduct Rule 2) e.g. by attending educational workshops; read professional publications; benchmarking state-of-the-art practices etc where relevant. Collaborate with stakeholders to handle backlogs and new requirements - Resolve conflicts and remove blockers for the team - Monitor, track and uphold quality of deliverables. Be the point of contact for external communications and facilitate internal communication for effective collaboration on IT related matters. Ensure work deliverables are in compliance with policies and regulatory requirements . Maintains quality service by establishing and enforcing organization standards. To act as second/third level support with GT for support related issues. To comply with all applicable FCA/PRA conduct rules. Compliance with all mandatory training as set by the Branch/Group. Technical/Functional skills - Proficient in common operating systems o Windows 10, Windows Server 2018 and above o Redhat Linux based Operating System - Software proficiency o VMWare v6.7 and above o Veeam Backup and Replication o Symantec Endpoint Protection o Symantec Endpoint Encryption o ManageEngine Patch Manager Plus o Microsoft Office 365 o Bloomberg FXT/eikons o Murex Treasury System o SWIFT Alliance Access (SAA) - Networking (IT) o Cisco Switches and Routers o Fortigate Firewalls o LAN/WAN Routing - Hardware o Dell PowerEdge Servers o Dell PowerVault SAN Storage - Data analysis - Basic PC/Laptop support (formatting, imaging, etc) - Experience of writing and updating IT policies, standards, procedures, and guidelines Personal skills (Soft Competencies [Core/Leadership]) - Committed and dedicated to team deliverables. - Ownership of the business - Strong interpersonal stakeholders management skills - Strong written and verbal communication skills - Ability to train IT staff, supervise and motivate team members for high performance - Experience in coordinating installations, upgrades, and maintenance - Knowledge of architecture processes and performance reports of operating systems - Strong analytical/critical thinking skills - Ability to understand and oversee code development Qualifications: Bachelors degree qualification in relevant discipline Professional Qualification and/or Regulatory, Licensing requirements Project management certification (e.g., PMP, PRINCE2) is highly desirable. Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Information Systems Auditor (CISA) are highly desirable. Relevant Work Experience At least 6 years of experience in IT within the financial/banking industry is preferable. Minimum of 2 years experience in managing staff or managing teams in a cross functional set-up. The position is based in Central London and is hybrid 3 days w eek in the office. The salary for this position will be up to £65K. Please do send your CV to us in Word format along with your salary and notice period.

Information Security Manager Role Description This is a full-time role as an Information Security Manager for Bank in Central London. The Information Security Manager will be responsible for day-to-day tasks related to information security management, including implementing and maintaining Information Security Management Systems (ISMS), ensuring cybersecurity and network security, and protecting sensitive information. This is a hybrid role, based in London with the flexibility for some remote work. Qualifications Information Security Management, ISMS, and Cybersecurity skills Network Security and Information Security knowledge Experience in implementing and maintaining ISMS Proficient in identifying and addressing information security vulnerabilities Strong analytical and problem-solving skills Excellent communication and interpersonal skills Certifications such as CISSP, CISM, or equivalent are preferred Bachelor's degree in Information Security, Computer Science, or related field Information Security Manager role (permanent) reporting into Head of IT (CIO | CISO) Need an individual with a strong hands on network and security background Cisco networking Cisco firewalls (Firepower / Threat Detection) Palo Alto firewalls SIEM experience (Logarithm desirable) Web proxy (Forcepoint desirable) Governance skills Policy writing / reviewing Reporting KPI monitoring Certifications like CCNP / CISM would be desirable but strong experience is preferable. The Client is based in Central London and the position is hybrid - 3 days in the office every week. Salary circa £60K - £75K + Benefits. Please do send your CV to us in Word format along with your salary and notice period.

At CGI, we are redefining the future of banking and financial services by combining deep industry expertise with innovative technology to deliver transformative outcomes for our clients. As a Client Partner within our Banking & Financial Services practice, you will play a critical role in shaping client strategies, driving business growth, and delivering high-value solutions across complex, fast-evolving markets. You'll lead with insight and purpose, building trusted relationships, influencing at senior levels, and bringing forward-thinking ideas to life. In a collaborative and empowering environment, you'll have the autonomy to make an impact, grow strategically, and help define the next generation of financial services. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Head of Software Development with MS SQL Server The Head of Software Development for a Bank is responsible for leading the development and delivery of software solutions that support the bank's private banking operations. This includes managing core banking systems, Treasury systems, Finance systems, and ensuring the efficient operation of Equation and SQL Server environments. The Client would like to see at least 7 to 10 years expertise in working with and developing applications using SQL Server, SSIS and SSRS and if possible some experience with C# .Net You will be working with and using MS SQL Server and SSIS for reporting purposes at this bank. The role involves strategic leadership, project management, and close collaboration with stakeholders to align technology initiatives with business objectives. Key Responsibilities: Strategic Leadership: Develop and implement the software delivery strategy for the private banking division, ensuring alignment with the bank's business goals. Lead the adoption and integration of best practices for software development, deployment, and maintenance within the context of private banking operations. Stay abreast of emerging technologies and methodologies to enhance the bank's software delivery capabilities, particularly in core banking and financial systems. Project Management: Oversee the planning, execution, and delivery of software projects related to core banking, Treasury systems, Finance systems, and Equation. Ensure projects are delivered on time, within scope, and within budget, managing risks, dependencies, and resource allocation effectively. Team Management: Lead, mentor, and manage a team of software developers, project managers, and QA engineers specializing in private banking systems. Foster a culture of collaboration, innovation, and continuous improvement within the team. Conduct performance reviews, identify training needs, and support career development for team members. Stakeholder Collaboration: Work closely with business units, product owners, and other stakeholders in private banking to understand their requirements and priorities. Ensure effective communication and alignment between development teams and stakeholders. Provide regular updates on project status, risks, and outcomes to senior management. Quality Assurance: Implement robust testing frameworks and quality assurance processes to ensure the delivery of high-quality software solutions for private banking. Monitor and improve software performance, reliability, and security, particularly in core banking and financial systems. Process Improvement: Continuously analyze and improve software delivery processes to increase efficiency and effectiveness, with a focus on core banking and finance systems. Implement and refine agile methodologies, DevOps practices, and CI/CD pipelines tailored to private banking needs. Vendor Management: Manage relationships with external vendors and service providers, ensuring they meet the bank's standards and requirements. Negotiate contracts and oversee vendor deliverables related to private banking systems. Qualifications: Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Finance, or a related field. Experience: Minimum of 10 years of experience in software development including MS SQL Server with SSIS, with at least 5 years in a leadership role within banking or financial services. Proven track record of managing large-scale software delivery projects in core banking, Treasury systems, and finance systems. Experience with Equation and SQL Server environments. Technical Skills: Strong knowledge of software development methodologies (e.g., Agile, Scrum, DevOps). Proficiency in programming languages (e.g., Java, C#, Python) and software development tools. Experience with core banking systems (e.g., Equation), Treasury systems, and finance systems. Proficiency in SQL Server and database management. Familiarity with cloud technologies (e.g., AWS, Azure, Google Cloud) is a plus. Leadership Skills: Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Certifications: Relevant certifications (e.g., PMP, Scrum Master, ITIL) are a plus. Why Join Us: Impact: Play a pivotal role in driving the bank's digital transformation and innovation in private banking. Growth: Opportunity for professional growth and development in a dynamic and supportive environment. Culture: Join a collaborative team committed to excellence and continuous improvement. The position will be based in Central London at least 3 days week in the office. The salary for this position is circa £75K - £100K. Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. Do send your CV to us in Word format along with your salary and notice period.

Join CGI and play a pivotal role in accelerating growth across the Aviation and Airlines sector. As our Growth and Pursuit Lead, you will help shape the future of the industry by identifying strategic opportunities, developing compelling client propositions and converting CGI's expertise into measurable business outcomes. Working alongside talented colleagues across consulting, delivery and commercial teams, you will influence high-value pursuits, drive innovation and help clients solve complex challenges. You'll have the opportunity to take ownership of strategic growth initiatives while being supported by a collaborative culture that empowers you to make a lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This is a hybrid position.

IT Support Engineer with 1 and 2 Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1 and 2 Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. • 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles • Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. • Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations • Liaise with colleagues in London, Europe and Jordan (middle-east) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects • Ensure all key data for the Bank's IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. • Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit • Ability to educate and support User bases of varied level of IT knowledge • High standard support for our VIPs (C – Level and Heads of Departments) Technical Skills Required: • Exposure to Market Data, Bloomberg, Trader Support (bonus) • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI. • Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level • PowerShell to a moderate level • VPN troubleshooting and Support understanding necessary. • Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Site Reliability Engineer with Python Our Client looking to bring on a site reliability engineer to help deploy, manage, troubleshoot, and enhance our complex cloud-based set of internal tools and externally managed services for a variety of users across our wide-ranging organization. You will have at least 7 to 10 years hands-on expertise working as a Site Reliability Engineer. You will work closely with IT, product, and engineering to extend and maintain this set of tools and services and to help debug and resolve problems. In addition, the ideal candidate will proactively look for system weaknesses and find ways to resolve them before they can cause production issues via monitoring and data we aggregate through various tools within our organization's IT & DevOps toolkit. Responsibilities ●Keep our suite of internal apps and services up and running or getting it back up and running quickly if a failure were to occur ●Be the technical point person of operational responsibility for two core platforms (one mobile and one web application) i.e. engaging as appropriate upon escalations from the IT support group whether it be problem solving, addressing production issues, enhancing features etc. - collaborating with engineers and others as needed ●Work closely with internal partners and teams as well as external vendors to ensure that we ship software that meets our code quality, security and performance requirements ●Write, update, and use our documentation, including runbooks and/or playbooks ●Help automate existing or build new internal workflows including ongoing infrastructure needs, testing, failover mitigations, and more ●Debug complex problems across our entire web and mobile application stack and advise key stakeholders on solutions, as well as implement said solutions if appropriate. ●Further our internal CI/CD processes to improve release cadence and developer experience ●Participate in the daily / weekly software development process (standups, sprint planning, retros, issue tracking, etc.) ●Actively lead any critical issue post-mortem processes, including coordination of any meetings and further steps to take Qualifications ●7+ years experience with software engineering, software development, and/or system operations ●Experience debugging complex problems and implementing timely cost-effective solutions ●Experience designing, building, and operating large-scale production systems ●Deep knowledge of Python is preferred, though other languages like Java, Go, Rust, or similar will also be heavily considered ●Experience using source control (Git, GitHub) and feature branching strategies ●Experience with a variety of open-source databases (MySQL, Postgres, Redis, etc.) ●Experience with DevOps engineering and working with container orchestration, such as with Docker or Kubernetes ●Experience with log monitoring and observability via platforms like Sumologic or Cloudwatch ●Experience automating infrastructure, testing, and deployments using tools like CircleCI Configuration management tooling and infrastructure as code knowledge is preferred but not required ●Experience working with AWS services, with knowledge of Azure / Google ecosystems helpful but not required ●Strong familiarity with general modern web and mobile application development, including hands-on experience working with JavaScript (Typescript preferred) and Python stacks ●Cross functional team collaboration experience, especially working with engineers and user experience / product designers, as well as external stakeholders ●Strong skills for weighing and managing scope, risk, quality and timelines ●Strong focus on quality, security, performance, and end user experience This is an exciting position with an exciting organisation based in Central London and New York. The position can be London or New York based. The salary for this position will be circa £80K - £100K. Do send your CV to us in Word format along with your salary and notice period.