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IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams. You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities. Technical Competencies: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. Personal Attributes: Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure. Disciplined, with the ability to prioritise Experience working with internal and external resources to achieve consistently excellent service level3 Ability and desire to expand with changing marketplace and technology. Friendly, professional Passionate about Technology Recognises the importance of frequent and clear communication and documentation Courageous in the face of the unknown This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K. Do send your CV to me in Word format along with your salary and notice period.

Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service growth opportunities. Shape IT strategies and roadmaps aligned to client needs and industry trends. Mentor service delivery colleagues and contribute to a high-performance culture. Process & Problem Solving Dig deep into root causes, streamline processes, and drive service innovation. Work cross-functionally to create smarter workflows and enhance client outcomes. Continuous Improvement Actively participate in workshops, training, and process reviews. Help design and implement service delivery best practices. Experience Required: Experience in a Service Delivery role (ideally in an MSP or multi-client environment). Experience in a leadership or managerial capacity. Proven ability to manage medium to large scale client environments (500+ users). Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Senior Network Operations Engineer Pay up to £68,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Senior Network Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Influential, with strong leadership and management skills. Strong problem-solving and analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with network monitoring and analysis tooling You and your role Our Senior Network Engineers provide operational support and carry out planned BAU work such as upgrades and failover exercise as well as provide input into service improvements. This is a hands-on technical leadership role where you'll guide a team of capable engineers, support complex infrastructure, and drive innovation across Wi-Fi, On-Prem, and Cloud environments. Your expertise in network tooling (e.g. Wireshark, NetScout, BMC Entuity), Cloud and On-Prem infrastructure, NGFWs, load balancers and PKI will be key. Familiarity with Aruba Central, ClearPass, Arista CloudVision and network automation tools like Terraform, Ansible and Python are also desirable, but not essential. We want you to be at your best too. We'll give you the tools and time to build your skills and learn new tricks - with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 68,517 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior Network Operations Engineer Pay up to £68,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Senior Network Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Influential, with strong leadership and management skills. Strong problem-solving and analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with network monitoring and analysis tooling You and your role Our Senior Network Engineers provide operational support and carry out planned BAU work such as upgrades and failover exercise as well as provide input into service improvements. This is a hands-on technical leadership role where you'll guide a team of capable engineers, support complex infrastructure, and drive innovation across Wi-Fi, On-Prem, and Cloud environments. Your expertise in network tooling (e.g. Wireshark, NetScout, BMC Entuity), Cloud and On-Prem infrastructure, NGFWs, load balancers and PKI will be key. Familiarity with Aruba Central, ClearPass, Arista CloudVision and network automation tools like Terraform, Ansible and Python are also desirable, but not essential. We want you to be at your best too. We'll give you the tools and time to build your skills and learn new tricks - with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 68,517 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

Senior Network Operations Engineer Pay up to £68,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Senior Network Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Influential, with strong leadership and management skills. Strong problem-solving and analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with network monitoring and analysis tooling You and your role Our Senior Network Engineers provide operational support and carry out planned BAU work such as upgrades and failover exercise as well as provide input into service improvements. This is a hands-on technical leadership role where you'll guide a team of capable engineers, support complex infrastructure, and drive innovation across Wi-Fi, On-Prem, and Cloud environments. Your expertise in network tooling (e.g. Wireshark, NetScout, BMC Entuity), Cloud and On-Prem infrastructure, NGFWs, load balancers and PKI will be key. Familiarity with Aruba Central, ClearPass, Arista CloudVision and network automation tools like Terraform, Ansible and Python are also desirable, but not essential. We want you to be at your best too. We'll give you the tools and time to build your skills and learn new tricks - with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 68,517 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Senior Network Operations Engineer Pay up to £68,517 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an outstanding Senior Network Engineer to join our community of tech experts in DWP Digital, to assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Influential, with strong leadership and management skills. Strong problem-solving and analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with network monitoring and analysis tooling You and your role Our Senior Network Engineers provide operational support and carry out planned BAU work such as upgrades and failover exercise as well as provide input into service improvements. This is a hands-on technical leadership role where you'll guide a team of capable engineers, support complex infrastructure, and drive innovation across Wi-Fi, On-Prem, and Cloud environments. Your expertise in network tooling (e.g. Wireshark, NetScout, BMC Entuity), Cloud and On-Prem infrastructure, NGFWs, load balancers and PKI will be key. Familiarity with Aruba Central, ClearPass, Arista CloudVision and network automation tools like Terraform, Ansible and Python are also desirable, but not essential. We want you to be at your best too. We'll give you the tools and time to build your skills and learn new tricks - with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 68,517 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexitime. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.