Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job VacancyDigital Systems Delivery Manager with Azzure

Nexus Jobs Limited
Published on

Holborn, England, United Kingdom
Digital Systems Delivery Manager with Azzure Our Client would like to recruit a Digital Delivery Manager with at least 10 years experience. As a Delivery Manager you will have a passion for value-driven delivery and motivated to achieve results through flexibility and determination. You will manage one or more digital projects concurrently with a multi-disciplinary, highly skilled digital team. Working primarily in an adaptive Agile culture, you will be highly experienced in delivering complex digital projects, managing a range of stakeholders, have an analytical background and an attitude of getting the job done, diving into the detail to make things happen when needed. You will be responsible for managing both onsite and remote team members and for engaging with the product owners and stakeholders on a regular basis to support product adoption. The role of Digital Delivery Manager will involve the following: Deliver projects and products using the appropriate methodology – calling upon Agile skills across Scrum, Kanban and Lean Own the planning process and backlog creation - prioritising the work as directed by the Product Owner to achieve value per sprint Manage a multidisciplinary team across different platforms Handle context switching across projects and with different stakeholders on a daily basis Ensure all standards, as set by SME's, are adhered to by the team Dive into the analysis of backlog items to ensure clear requirements are understood in each delivery cycle Uphold the quality of all deliverables in a project through testing each iteration Develop an expert understanding of the users' needs and champion these in the delivery of your product Understand the product vision with the Product Owner that is easily demonstrated to your users, team and stakeholders Engage with users and stakeholders through a range of channels to encourage takeup and use of your product Ensure your product meets the company standards and applies principles that help to maximize value and ensure a good user experience You are someone who likes to get stuck in and enjoys being in the midst of the action. You have a presence and inspire loyalty and drive in your teams through energy and passion for delivery on all levels. You must have most of the following skills and expertise for this position: Excellent written, visual & verbal communication skills Delivery Management with a passion for shipping and evolving great digital products Analytical in nature Able to thrive in a high paced, high pressured environment Waterfall, Agile, Scrum, PMi and Prince II ways of working Delivering digital projects and products Azure technologies DevOps Matrix-managing multi-disciplinary teams both onsite and remote Engaging with users and turning user insight into product improvements A 2:1 bachelor's degree or equivalent Formal Project Management training The Client and role is based in Holborn London. The salary for this role is expected to be in the range £110K - £140K per anum plus benefits. Please send your CV to us along with your salary and availability.
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Permanent

Job VacancyJunior Data Analyst (Financial Crime & KYC)

█ █ █ ██ █ █
Published on
Microsoft Excel
SQL

London, England, United Kingdom

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Permanent

Job VacancyBusiness Analyst Kondor+ F/H

cty
Published on
Finance
Functional testing
Kondor+

3 years
40k-65k €
400-750 €
Ile-de-France, France
Dans le cadre de NOS projets clients, nous cherchons un Business Analyste Finance avec une bonne maîtrise du progiciel Kondor +. Vous intégrerez des équipes métier et IT sur des projets stratégiques à forte visibilité. En tant que Business Analyst, vous jouerez un rôle central dans le recueil et la structuration des besoins, le pilotage des évolutions fonctionnelles et l'accompagnement des projets de transformation et de migration. Vos missions Analyser et challenger les besoins métiers afin de garantir leur bonne compréhension et leur faisabilité. Évaluer les impacts fonctionnels et techniques des évolutions envisagées. Identifier les dépendances entre les différents chantiers et coordonner les interactions avec les parties prenantes. Formaliser les besoins sous forme d'Epics, Features et User Stories. Rédiger les spécifications fonctionnelles et garantir la cohérence des solutions proposées. Accompagner les équipes de développement tout au long du cycle de réalisation. Animer et participer aux ateliers de travail avec les équipes métier (Front Office, Middle Office) et les équipes IT. Définir la stratégie de tests et préparer les campagnes de recette fonctionnelle. Assurer le suivi des anomalies jusqu'à leur résolution et leur validation. Participer à la préparation des mises en production et à la validation des releases. Accompagner les déploiements et assurer le suivi post-production. Apporter un support fonctionnel aux utilisateurs dans un environnement exigeant. Analyser les incidents, identifier les causes et coordonner leur résolution avec les équipes techniques. Assurer l'interface entre les équipes métier et les équipes de développement afin de garantir une communication fluide et efficace
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Permanent

Job VacancyProject Manager - Business Analyst - PM BA

Nexus Jobs Limited
Published on

£75k-90k
London, England, United Kingdom
Project Manager/ Business Analyst We are seeking a versatile Project Manager/Business Analyst (hybrid) with a strong background in both business and technology projects, specifically in the banking and financial services sector. The ideal candidate will possess an in-depth knowledge of digital platforms, front and back-office processes and technologies, and will be adept at driving projects in both Waterfall and Agile environments. Key Responsibilities: Responsible for the successful delivery of projects in line with the Bank's project management policy and framework, ensuring that appropriate governance, communications, change control and risk management are maintained. This will require experience of the end-to-end project lifecycle. Lead end-to-end project lifecycles ensuring adherence to the bank's project management framework. Collaborate with sponsors to craft key project artefacts throughout all phases. Define, document, and communicate business requirements in conjunction with stakeholders. Create and present business process models showcasing both current and future states. Address business challenges, ideate and implement solutions. Manage project scope, plans, budgets, and ensure timely delivery within set parameters. Monitor project expenditures, timescales, and resources; intervening when deviations arise. Uphold stringent project governance, addressing and escalating risks and issues proactively. Engage and influence stakeholders at various organizational levels. Coordinate internal and external resources to achieve project goals. Ensure all projects comply with regulatory, legal, and third-party requirements. Direct and oversee system and user testing, ensuring accuracy in all communications. Skills & Abilities: As a PM: Mastery over key project management methodologies and frameworks. Proficient in project management tools, i.e. ClickUp, Jira, and MS Project. Stellar communication and relationship-building capabilities, particularly with global teams. Ability to discern overarching patterns and potential areas of improvement. Demonstrated experience in driving positive and lasting change. As a BA: Expertise in business and systems analysis methodologies. Proven experience in investigative techniques such as stakeholder interviews and workshop facilitation. Skill in converting analysis into actionable implementations. Mastery in documenting and managing end-to-end requirements, coupled with adeptness in modelling techniques like BPMN and UML. Strong organisational skills with a proactive mind-set. Experience & qualifications: Required: 5+ years in Financial Services/Banking, with exposure to front-office (Corporate and Private Banking) and related back-office functions. 5+ years as a Business Analyst and Project Manager on significant change and transformation projects. Highly proficient with project management applications such as ClickUp as well as the overall Microsoft Office suite (Excel, Visio, PowerPoint). Desirable: Professional certifications in Business Analysis (e.g. BCS). Professional certifications in Project Management (e.g. Prince2, PMP, APM, etc). This is a hybrid FTC position for 12 months initially – 3 days in the office in Central London. The salary for this position is circa £80K - £90K. Please do send your CV to me in Word format along with your salary and notice period. T
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Permanent

Job VacancyDynamics 365 Software Engineer

CGI
Published on

United Kingdom
At CGI, you'll play a key role in ensuring the reliability, security, and continuous improvement of critical Microsoft Dynamics 365 services that support high-profile public sector outcomes. Working as part of a collaborative and forward-thinking team, you'll help deliver resilient, secure, and innovative digital solutions while driving service excellence for our clients. You'll be empowered to take ownership of complex challenges, contribute new ideas, and develop your expertise in an environment that values collaboration, continuous learning, and meaningful career progression. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position Hybrid (2 3 days on site in CGI Nottingham office and/or DVSA Nottingham Office) (expenses not rechargeable to client), can also be from our Birmingham/Bristol offices.
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Contractor

Contractor jobMaximo Tester

LA International Computer Consultants Ltd
Published on

30 months
SW1A 2AH, City of Westminster, England, United Kingdom
We are currently recruiting for a Maximo Testing and Training Specialist Initial contract Until 10/05/2027 £550 - £600 Inside IR35 UK based 1. Test strategy development 2. Functional/system/UAT support 3. Training development and delivery 4. Defect management 5. Upgrade validation processes Please share your Latest CV LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Contractor
Permanent

Job VacancyAssistance à Maîtrise d'Ouvrage (AMOA) — GED et GFE (Gestion des Flux Entrants)

Hexagone Digitale
Published on
Agile Method
EDM (Electronic Document Management)
Microsoft Excel

1 year
Paris, France
Contexte La mission s'inscrit en appui des équipes internes en charge de la maintenance des outils GED (Gestion Électronique de Documents) et GFE (Gestion des Flux Entrants) d'un organisme national de retraite complémentaire, dans le cadre de la feuille de route du système d'information. Le/la consultant(e) interviendra sous le pilotage du responsable « Éditique, GED et GFE » au sein du pôle « Bureau du Gestionnaire – Éditique et GED » de la Direction du Produit Retraite. La prestation s'appuiera sur les équipes métier de l'organisme commanditaire (Direction du Produit Retraite et autres directions), sur les équipes DSI en charge des chantiers outils, ainsi que sur les équipes métier et MOA des Institutions de Retraite Complémentaire (IRC) partenaires. Rôle et responsabilités principales Contribution au projet de GED entrante pour le domaine Entreprise (Adhésion, Compte, Recouvrement, Contentieux) Assistance à l'équipe en charge de la maintenance des outils GED et GFE Accompagnement des structures clientes (externes et internes) dans le cadre des opérations de déploiement de nouvelles fonctionnalités Contribution au programme de changement de GED retraite complémentaire du commanditaire Interaction avec les équipes métier, DSI et MOA des Institutions de Retraite Complémentaire partenaires Positionnement sous le pilotage direct du responsable « Éditique, GED et GFE »
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Permanent

Job VacancyAV Design Engineer

Rise Technical Recruitment Ltd
Published on

£35k-45k
Bradford, United Kingdom
AV Design Engineer (Audio Visual) Bolton - 3 days a week on-site £35,000 - £45,000 + Hybrid Working + Training & Certification Support + Career Progression + Pension + Holiday Are you an experienced AV Design Engineer looking for an opportunity to take full ownership of projects from concept through to delivery, working on large-scale, high-quality installations where your technical expertise, commercial awareness, and ability to deliver practical solutions will have a genuine impact? This is an excellent opportunity to join a growing specialist business that delivers innovative audio-visual and technology solutions across education and large-scale environments. With a strong reputation for quality and a delivery-focused approach, the company is investing in its people and offering genuine opportunities for progression. In this role, you will be responsible for the design and development of complete AV systems, producing detailed technical documentation including schematics, rack layouts, cable schedules, functional descriptions, and bills of materials. You will work closely with sales, project management teams, engineers, and customers to ensure solutions are technically robust, commercially viable, and ready for installation. The ideal candidate will have previous experience within an AV design or AV engineering position, with strong knowledge of video conferencing technologies, audio systems, control systems, and AV integration. You will be comfortable managing multiple projects simultaneously and working independently while contributing to a collaborative team environment. This is a fantastic opportunity for an ambitious AV professional looking to join a company that values technical excellence, practical problem solving, and continuous improvement. The Role: Design complete AV systems from concept through to delivery Produce schematics, rack layouts, cable schedules, and bills of materials Support pre-sales activities and technical solution development Work closely with project teams to ensure designs are install-ready Support installation and commissioning activities when required The Person: Proven experience in AV Design or AV Engineering Strong knowledge of Teams Rooms, Zoom Rooms, DSP and control systems Understanding of signal flow, system integration, and AV networking Experience producing technical drawings using Visio or similar software CTS, CTS-D, AutoCAD, SketchUp, or Education sector experience desirable Reference Number: BBBH279445 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Fixed term

Job VacancyJava engineer

LA International Computer Consultants Ltd
Published on

12 months
United Kingdom
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. LSEG Data & Analytics team is seeking a highly technical, hands-on Java developer. Our group is focused on bringing a new level of efficiency, transparency and openness to the trading process by building a collaborative community of investors, brokers, technology firms and content providers. Through our modular, end-to-end trade management platform, users can: execute everything from simple single stock trades to complex strategies across markets and time zones and manage their risk throughout the trade lifecycle; access our growing network of execution brokers to route Equities, Futures or Options orders globally, as well as dozens of integrated prime and clearing brokers through our growing suite of middle office tools; and collaborate with our broker and vendor partners, who are able to efficiently plug into our platform to reach our community. This role involves maintenance and enhancement of existing backend and web-based applications, and contributing to the evolution of our trading platform and web user interfaces. Role responsibilities and key accountabilities: * Contributes to design, development, and implementation of backend services and web applications. * Writes clean, maintainable, and well-tested code following established engineering practices. * Participates in technical design discussions and collaborates with senior engineers and architects. * Works closely with frontend developers to integrate backend services with UI components. * Supports troubleshooting, debugging, and performance optimization of applications. * Breaks down user stories into technical tasks and delivers within agreed timelines. * Collaborates effectively in Agile teams with product owners, QA, and other developers. * Maintains and improves existing systems while ensuring stability and reliability. * Builds positive relationships within the team and contributes to a collaborative environment. * Communicates technical concepts clearly to both technical and non-technical stakeholders. * Continuously develops technical expertise and stays up to date with modern technologies and frameworks. Essential skills * Strong Java fundamentals (Java 21 preferred) including core concepts (collections, concurrency, memory management). * Solid experience with Spring Framework (Spring 4+) and Spring Boot 3.x. * Experience building and consuming REST APIs. * Good knowledge of React (version 17) and integration with backend services. * Strong understanding of web application architecture and client-server communication. * Experience with SQL and relational databases (e.g. PostgreSQL). * Proficiency with version control (Git) and build tools (Maven/Gradle). * Strong focus on clean code, unit testing, and code reviews. * Familiar with Agile development practices. * Comfortable working in Linux/Unix environments. * 4-8+ years of software engineering experience. Other desirable skills * Experience with JSF / JSP applications and legacy UI technologies. * Familiarity with modern frontend practices and component-based architectures. * Experience with CI/CD pipelines and testing practices. * Exposure to Docker / containerization. * Basic understanding of distributed systems. * Familiarity with Spring ecosystem tooling. * Knowledge of financial systems or trading platforms is a plus. Educational background * BS/MS in Computer Science or equivalent software engineering qualification LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Contractor

Contractor job104027/Senior SAP ABAP Consultant - RH et Workforce Management solutions

WorldWide People
Published on
SAP ABAP
Workday

9 months
400-580 €
Bezons, Ile-de-France
Senior SAP ABAP Consultant - Fournir une expertise spécialisée dans les solutions RH et Workforce Management solutions. Le besoin cible un consultant senior SAP ABAP possédant une expertise avérée dans les processus de développement SAP, d'intégrations, SAP HCM et de gestion des effectifs. En raison de la combinaison spécifique de compétences techniques SAP, de connaissances du domaine RH et de compétences linguistiques obligatoires en anglais et en français, le recrutement se concentrera sur des viviers de talents SAP externes spécialisés à travers l'Europe afin d'identifier un candidat capable de contribuer immédiatement avec un temps d'intégration minimal. Context: As part of the client's Workday transformation programme and post-Day2 activities, additional SAP technical expertise is required to support developments, integrations, and HR/WFM-related initiatives. The role will work across business and IT teams to deliver SAP ABAP developments, interface integrations, technical specifications, and support critical project milestones. Experience in SAP HCM and Workforce Management environments is considered essential to ensure continuity and successful delivery. Sourcing Strategy: The requirement targets a senior SAP ABAP consultant with proven expertise in SAP development, integrations, SAP HCM, and Workforce Management processes. Due to the niche combination of SAP technical skills, HR domain knowledge, and mandatory English/French language capabilities, sourcing will focus on specialised external SAP talent pools across Europe to identify a candidate capable of contributing immediately with minimal ramp-up time. Business Case: This role is critical to supporting the successful delivery of the Workday programme and associated transformation initiatives. The consultant will: Ensure timely delivery of SAP developments and integrations. Support SAP-to-application interfaces and business-critical processes. Provide specialist expertise in HR and Workforce Management solutions. Reduce pressure on existing internal teams and close current capability gaps. Support troubleshooting, testing, cutover, and hypercare activities during key project phases. Accelerate delivery through direct engagement with business stakeholders and technical teams. Risk: Failure to secure this expertise presents a high risk to programme delivery, including: Delays to Workday and transformation project milestones. Increased dependency on already constrained internal resources. Reduced capacity to support complex SAP integrations and developments. Higher operational and project risks during implementation, cutover, and transition phases. Potential impact on business continuity and quality of HR/WFM-related SAP services.
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Permanent

Job VacancyPatient Pathway Business Analyst

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Published on

London, England, United Kingdom

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Permanent

Job VacancyLead AV Engineer

Rise Technical Recruitment Ltd
Published on

£35k-40k
Birmingham, United Kingdom
Lead AV Installation Engineer Birmingham & Midlands Region (with occasional overnight stays) £36,000 - £40,000 + Company Vehicle + Specialist Tools & Equipment + Career Progression Are you an experienced AV Installation Engineer looking to take ownership of high-profile education sector projects, lead installations from start to finish, mentor junior engineers and play a key role in delivering cutting-edge AV solutions across universities and commercial environments? This is an excellent opportunity to join a growing AV integration business supporting a major university client across the Midlands. You will be responsible for leading AV installation projects within lecture theatres, teaching spaces and associated facilities, ensuring installations are completed safely, efficiently and to the highest standards. Working closely with project managers, site teams and client stakeholders, you will oversee day-to-day installation activities, identify and resolve technical issues, and maintain ownership of installation quality from initial deployment through to commissioning and handover. The successful candidate will be a skilled AV installation professional with experience delivering commercial AV projects independently. You will possess strong technical knowledge across audio, video, networking and control systems, alongside the leadership skills required to mentor junior engineers and ensure projects are delivered with minimal snagging. The Role: Lead AV installation projects across education and commercial environments Install, terminate, test and commission AV systems to a high standard Interpret schematics, rack layouts and technical drawings Conduct site surveys and proactively identify installation risks Mentor and support a Junior AV Installation Engineer Liaise with project managers, site managers and client representatives The Person: Proven experience leading commercial AV installation projects Strong knowledge of video distribution, audio systems, DSP, AV over IP and control systems Experience installing lecture theatres, teaching spaces or similar commercial environments Confident troubleshooting and resolving technical issues independently Full UK driving licence ECS/CSCS card and Enhanced DBS, or willingness to obtain Reference Number: BBBH279547 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor

Contractor jobInfrastructure Architect - VCP - DV Cleared

LA International Computer Consultants Ltd
Published on

6 months
RG29 1BY, Hart, England, United Kingdom
Infrastructure Architect - VCP Must have an Active DV Clearance You will work closely with senior customer stakeholders, technical teams, security specialists, service architects, and third-party suppliers throughout the full delivery lifecycle. The position is ideal for an experienced Infrastructure Architect with strong customer-facing skills and a proven track record delivering secure enterprise infrastructure solutions. Infrastructure Architect Responsibilities Design and deliver secure, highly resilient infrastructure architectures. Own the technical delivery of infrastructure proposals from design through to implementation. Work closely with customers to define infrastructure requirements and technical solutions. Ensure architectural solutions align with customer strategy and business objectives. Collaborate with security, service, engineering, and project delivery teams. Manage technical change requests and third-party supplier activities. Support successful project delivery, service transition, and operational readiness. Promote Agile delivery practices and contribute to continuous improvement across the architecture function. Infrastructure Architect Skills and Experience Experience within VCP is essential Extensive experience designing and implementing secure, large-scale enterprise infrastructure solutions. Strong customer-facing experience with the ability to influence senior stakeholders and executive leadership. Experience defining infrastructure requirements directly with customers. Proven track record delivering production infrastructure implementations through to successful service transition. Experience designing infrastructure solutions that comply with security standards and best practice. Strong understanding of Agile delivery methodologies. Excellent knowledge of Microsoft Windows enterprise administration, including GPO, Registry, WMI, PowerShell, Windows Update, patch management, and Windows Installer technologies. Excellent communication, stakeholder management, and technical leadership skills. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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Permanent

Job VacancySenior Platform Engineer – AWS & Kubernetes

CGI
Published on

Gloucester, England, United Kingdom
Join CGI as a Platform Engineer and help shape the secure, scalable foundations that enable innovative AI services to move from development into operational environments. You'll take ownership of meaningful engineering challenges, using AWS, Kubernetes and automation to create reliable platforms that accelerate delivery and generate lasting value for our clients. Working alongside collaborative teams and drawing on CGI's wider expertise, you'll have the freedom to explore creative approaches, influence technical direction and turn ideas into robust solutions. This is an opportunity to make a tangible impact on complex programmes while developing your expertise in a supportive environment where your contribution and career can grow. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an office based role.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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