Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Permanent

Job VacancyData Analyst with SQL Server SSIS

Nexus Jobs Limited
Published on

£40k-45k
London, England, United Kingdom
Data Analyst with SQL Server and SSIS Our Client a bank based in Central London is seeking a highly motivated Data Analyst to play a key role in building and maintaining a robust digital data infrastructure. This position supports data users across the business, ensuring high-quality data extraction, reporting, and analytics capabilities. Working closely with the IT Manager and various business units, you will help strengthen compliance and regulatory risk management through effective management information (MI) reporting and analytical insights. Responsibilities Develop, maintain, and enhance the Branch's digital data infrastructure to ensure reliability and accessibility. Deliver accurate and timely data extraction, MI analysis, and reporting to support operational, compliance, and regulatory needs. Work collaboratively with IT and business departments to understand data requirements and provide analytical support. Explore, evaluate, and propose new technologies/tools to improve data management, governance, and reporting efficiency. Ensure data integrity and support the implementation of best practices in data governance. Assist in identifying and managing data-related risks, supporting the Branch's compliance and regulatory frameworks. Must have: Strong analytical skills with experience in data extraction, transformation, and reporting. Proficiency in SQL Server, data visualisation tools (e.g., Power BI, Tableau), and data management technologies. Understanding of data governance, regulatory reporting, and compliance requirements (banking/financial sector experience a plus). Excellent problem-solving skills and attention to detail. Ability to collaborate effectively with cross-functional teams and communicate complex information clearly. Coming from an IT support function is a bonus Data Analysis and Management  Maintain and develop SSIS packages  Perform ad-hoc data extraction and analytics based on requirements from business  Develop data visualisation for business  Work with business to enhance the data available to the data warehouse  Assist in testing reporting solutions developed by external vendors  Support and maintain the generation of internal MI reports  Support and advise the business on data related matters and automation possibilities  Any other responsibilities / tasks as assigned by the Head of IT from time to time Business Performance  Support the department's operations as and when needed and any other tasks assigned by the business stakeholders.  Work with the Managers to ensure the business is in compliant with applicable rules and regulations that falls within the department's remit.  Work with the business to ensure timely submission of relevant department's reports  To adhere and follow all Bank/Group applicable policies and procedures. Data accuracy and ownership duties  To ensure all data worked on and or/shared with internal/external clients are accurate.  Escalate any data issue to the business promptly and without delays.  Ensuring any data sharing requests are discussed with business/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Regulatory Compliance duties Comply with all applicable individual conduct rules (especially the FCA Conduct Rules, Regulations, Bank policies and procedures and the banking Compliance. Technical/Functional skills - Knowledge in SQL query is essential - Working experience in administration and development with SQL (experience with SQL Server and SQL Server Integration Service is preferred) - Experience in working with data visualisation tools such as Power BI - Experience in working with scripting language such as VBA and Python - Experience in working with Power Automate is a plus - Required understanding of the business and business units Personal skills (Soft Competencies [Core/Leadership]) - Personal integrity and ethics - Good judgement in enabling the provision of sound advice on regulation and practice, proactive management of compliance and regulatory risk You will have at least 3 to 5 years' relevant experience working in the data field, preferably in an established bank or financial institution. Qualifications (Basic Degree/Diploma) Bachelor's Degree or Professional Qualification in the relevant discipline (Degrees in Statistic, Information Systems, or similar) This is an exciting position within a bank with interesting projects based in Central London. This is a hybrid role – you will be required to be in the office 3 days every week. The salary for this position is in the range £40K- £45K. Please do send your CV to us in Word format along with you salary and availability.
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Contractor

Contractor jobMOA ALMT CIB FO

ABSIS CONSEIL
Published on
Kondor+
Sybase
Transact-SQL

1 year
550-600 €
Ile-de-France, France
Contexte de la mission Dans le cadre du renforcement des équipes IT/MOA en charge des activités de marché d'un grand établissement bancaire de premier plan, nous recherchons un(e) Maître d'Ouvrage ALMT CIB Front Office. Vous interviendrez au sein d'une équipe projet en charge du paramétrage, de l'évolution et du support fonctionnel de la plateforme du progiciel du client, outil de référence pour la gestion des activités de trading, de risque et de back-office sur les marchés financiers. Vous serez l'interlocuteur(trice) privilégié(e) entre les équipes métier (Front Office, Middle Office, Back Office) et les équipes techniques pour la conception, la rédaction des spécifications et le suivi des évolutions applicatives. Missions et livrables attendus Recueillir et analyser les besoins métier auprès des utilisateurs (traders, middle/back office) Rédiger les spécifications fonctionnelles et suivre leur mise en œuvre technique Paramétrer et faire évoluer le progiciel en fonction des besoins identifiés Participer aux phases de tests (recette fonctionnelle, tests d'intégration) et à la validation des livrables Assurer un support fonctionnel de niveau 2/3 auprès des utilisateurs Contribuer à la documentation fonctionnelle et technique Travailler en lien avec les équipes techniques sur les requêtes et extractions de données (base Sybase)
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Permanent

Job VacancySenior Power BI Developer

Bluetown
Published on

Birmingham, United Kingdom
Job Title: Senior Power BI Developer Location: Completely Remote role, can be Located anywhere in the UK! Salary: Depending on experience Job Type: Permanent, Full Time We're proud to be a trusted leader in SQL development services, and in database, server, cloud, and application services. We enjoy helping our clients, many of which are well-known household brands, stay connected and supported. We are seeking an experienced Senior Power BI Developer to design, develop and support modern business intelligence and analytics solutions using Power BI and other SQL Server technologies. About the role: The successful candidate will combine strong technical expertise with excellent stakeholder engagement skills, helping clients and internal teams transform raw data into meaningful business insights. The role will involve creating enterprise-grade Power BI reporting platforms, and mentoring junior developers to support their technical and professional growth. This is an excellent opportunity for someone who enjoys working across the full BI lifecycle, from requirements gathering and solution design through to development, deployment, optimisation and support. Key duties: Business Intelligence & Reporting Design, develop and maintain enterprise Power BI solutions Design and maintain scalable data models using dimensional modelling and star schema best practices Create intuitive dashboards, reports and visualisations that enable data-driven decision making. Develop and maintain semantic models, datasets, dataflows and Power BI workspaces. Implement best practices for report performance, usability, security and governance. Develop advanced DAX calculations, measures and KPIs. Optimise report and dataset performance, ensuring reliability and scalability Wider Fabric Knowledge would be advantageous Understanding of data warehouse solutions would be ideal but not essential Client & Stakeholder Engagement Work directly with clients and business stakeholders to understand requirements Translate business requirements into robust technical solutions Conduct workshops, technical reviews and design sessions Produce high-quality technical documentation and solution designs Provide guidance and recommendations on best practices and future roadmap opportunities Leadership & Mentoring Provide technical leadership within the BI aspect of the Development team Mentor and support junior BI Developers and Data Engineers Undertake code reviews and provide constructive technical feedback Assist in developing standards, frameworks and development methodologies Promote continual learning and knowledge sharing across the team About you Essential Strong commercial experience developing Power BI solutions Advanced knowledge of Power BI including: DAX Power Query Semantic Models Row Level Security (RLS) Workspace and deployment management Extensive SQL Server development experience Experience designing and implementing dimensional models Experience gathering requirements and producing technical documentation Experience working directly with business stakeholders and clients Experience troubleshooting and performance tuning reporting and database solutions Experience using source control systems such as Git and Azure DevOps Desirable Experience with Azure Data Services Experience with Microsoft Fabric Data Factory Experience with Lakehouse architectures Experience with PowerShell automation Experience with CI/CD pipelines and automated deployments Experience with Python for data engineering or analytics An understanding of data warehousing principles and methodologies is preferable Experience developing ETL/ELT processes Knowledge of Microsoft Fabric and modern data platform technologies is preferable Knowledge of Microsoft Purview and data governance frameworks Microsoft certifications including PL-300, DP-600 or DP-203 Personal Attributes Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Passion for data and new technologies. Self-motivated and capable of working independently. Strong mentoring and coaching capabilities. Commercial awareness and customer-focused mindset. Ability to prioritise and manage multiple assignments simultaneously. Commitment to continual professional development. Why join us: Competitive salary and benefits package Generous Pension Contribution Scheme (up to 10% match) Income Protection/Life Insurance 5 weeks' annual leave (pro rata) plus options to buy/sell days Paid birthday leave, volunteering days, and extra leave for long service Work with modern Microsoft technologies including Fabric, Power BI and Azure. Opportunity to influence technical direction and best practices. Supportive environment focused on learning and professional growth. Exposure to a diverse client base and challenging projects. Opportunity to mentor and develop the next generation of BI professionals. Company-sponsored training and certifications Quarterly team training and get-togethers Please click on the APPLY button to send your CV, you will then be sent a link to a Skills Assessment Form. Only candidates that complete the Skills Assessment form will be considered. Expected recruitment timeline: Applications close: 17 September First interviews: Week of 21 September via video Second interviews: 14 October in person Candidates with experience of; Power BI Developer, Senior BI Developer, Business Intelligence Developer, BI Analyst, Data Visualization Specialist, Microsoft Fabric Developer, DAX Developer, SQL & Power BI Engineer, BI Consultant, Analytics Developer, Reporting Specialist, Data Modeller, Enterprise BI Developer, BI Technical Lead, Business Intelligence Analyst also be considered for this role. IndeedH2F
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Permanent

Job VacancyBusiness Analyst (18 Month FTC)

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Published on
Microsoft Visio
SharePoint

Hertford County, United States of America

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Permanent

Job VacancyTelecoms Engineer

Rise Technical Recruitment Ltd
Published on

£38k-44k
Thornbury, United Kingdom
Telecoms Engineer Gloucester £38,000 - £44,000 + Pension + Holidays Are you an experienced Telecoms Engineer with either Cisco or Cellular skills? Excellent opportunity for a Telecommunications Support Engineer to join an established and growing technology integrator in the Specialist Telecommunications space. This company are a global network solutions provider who work alongside high end clients such as Fujitsu, Network Rail, BT and UK Power. In this role you will work on Optical Networks and associated hardware as well as testing equipment such as optical power meters, light sources, BERT's, cellular scanners and multi-meters. You will carry out Cellular RTE, Routing & Switching protocols and network synchronisation. The ideal candidate will be an experienced Telecoms Engineer who is commutable to Gloucester. You will need to have a strong understanding in Cellular Networks, Optical Networks and associated hardware. You will need to be familiar with Cellular RTE, Routing & Switching protocols and network synchronisation as well as displaying very good fault finding skills, managing tickets and working with remote network management platforms. Cisco experience will also be required. This is a great opportunity to join a company that will provide you with all the potential to not just enjoy your working life but also develop your career in the direction you want to. The Role: Work on Optical Networks and associated hardware. Utilise testing equipment including optical power meters, light sources, BERT's, cellular scanners, and multi-meters. Perform Cellular RTE (Radio Transmission Engineering), Routing & Switching protocols. Manage network synchronisation tasks. Execute testing and maintenance activities related to optical networks and associated equipment. Ensure proper functionality and performance of optical network infrastructure through testing and troubleshooting. The Person: Experienced Telecoms Engineer located within commuting distance to Gloucester. Strong understanding of cellular networks and Optical Networks with associated hardware. Familiarity with Cellular RTE, Routing & Switching protocols, and network synchronization. Proficient in fault finding techniques and managing tickets. Ability to work with remote network management platforms effectively. Demonstrated experience in troubleshooting and resolving network issues. Excellent communication skills and ability to collaborate with team members. Cisco/Cellular experience required Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Contractor
Permanent

Job VacancyExpert MDM Workspace ONE (VMware) – Support N3 & Administration – H/F

Gamme solutions
Published on
Workspace One

1 year
Ile-de-France, France
ContexteDans le cadre de l'administration et de l'évolution de la plateforme Mobile Device Management (MDM) du Groupe BPCE, nous recherchons un Expert MDM Workspace ONE pour assurer le support de niveau 3, l'administration de la plateforme et le maintien en condition opérationnelle des environnements de mobilité. Vous interviendrez sur des sujets d'administration, d'intégration, de sécurité, d'automatisation et d'accompagnement des équipes Infrastructure, Sécurité et Support. MissionsAssurer le support N3 et traiter les incidents complexes via ServiceNow. Administrer la plateforme Workspace ONE UEM et ses composants associés. Gérer les profils utilisateurs, politiques de sécurité, applications, certificats et configurations. Garantir le maintien en condition opérationnelle et la disponibilité de la plateforme. Réaliser les opérations d'administration courante et les évolutions techniques. Déployer les nouvelles versions et les correctifs de la solution MDM. Homologuer les nouveaux terminaux et les nouvelles versions des systèmes d'exploitation. Participer aux phases de qualification, de recette et de validation des évolutions. Assurer l'intégration avec les services d'entreprise : Active Directory Entra ID (Azure AD) PKI VPN Messagerie SSO Participer aux projets liés à la mobilité d'entreprise. Développer des scripts d'automatisation (PowerShell). Produire la documentation technique et les procédures d'exploitation. Réaliser les reportings et le suivi des indicateurs de conformité. Contribuer à l'amélioration continue de la plateforme. Environnement techniqueWorkspace ONE UEM Workspace ONE Access Workspace ONE Intelligence Workspace ONE Hub Services API Workspace ONE Mobile Device Management (MDM) Active Directory Microsoft Entra ID (Azure AD) PKI VPN SSO ServiceNow PowerShell iOS Android Windows Compétences indispensablesExpertise en Mobile Device Management (MDM) Administration de Workspace ONE UEM Support N3 Gestion des politiques de sécurité et de conformité Intégration avec Active Directory et Entra ID Déploiement et administration de terminaux mobiles Analyse et résolution d'incidents complexes Compétences appréciéesPowerShell ServiceNow Automatisation des tâches d'exploitation Connaissances en PKI, VPN et SSO Profil recherchéExpérience confirmée en administration de solutions MDM. Très bonne maîtrise de Workspace ONE et de son écosystème. Solides connaissances des environnements Windows et de la mobilité d'entreprise. Capacité à intervenir sur des sujets Build & Run. Esprit d'analyse, autonomie et excellent sens du service. Anglais professionnel.
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Contractor

Contractor jobD365 Consultant

Focus Cloud Group
Published on
Microsoft Dynamics

9 months
Brussels, Brussels-Capital, Belgium
Dynamics 365 F&O Functional Consultant (Finance) – freelance Location: Belgium (Hybrid with travel as required) Contract Type: Freelance / Contract Duration: Initial 9 months (extensions likely) Start Date: ASAP Essentials: French & English The Role We are seeking a highly experienced Dynamics 365 Finance & Operations Functional Consultant to support the rollout and localisation of the Finance module across Belgium and the Netherlands. This is a key delivery role within a large-scale D365 F&O transformation programme. The successful consultant will work closely with finance stakeholders, business process owners, project teams, and technical resources to ensure a successful deployment aligned with both global standards and local business requirements. The ideal candidate will be a proven D365 F&O Finance specialist with multiple end-to-end implementation cycles, strong stakeholder management capabilities, and experience delivering finance workstreams within complex international environments. Key Responsibilities Lead the functional delivery of the D365 F&O Finance workstream across Belgium and the Netherlands. Facilitate workshops with finance and business stakeholders to gather, challenge, and document requirements. Analyse existing finance processes and design future-state solutions aligned with D365 best practice. Configure and optimise D365 F&O Finance modules including: General Ledger Accounts Payable Accounts Receivable Fixed Assets Cash & Bank Management Financial Reporting Budgeting and Cost Control Support localisation requirements for Belgium and Dutch entities. Produce high-quality functional design documentation, process maps, and solution specifications. Conduct fit-gap analysis and recommend scalable solutions where standard functionality is not sufficient. Work closely with technical consultants and developers to support integrations, customisations, and data migration activities. Support SIT, UAT, defect resolution, and deployment activities. Deliver end-user training and knowledge transfer to business teams. Provide post-go-live support and assist with hypercare activities. Act as a trusted advisor to programme leadership and finance stakeholders.
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Permanent

Job VacancyData & Image Entry Administrator (up to 3 months contract)

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Published on
Microsoft Excel

Huddersfield, England, United Kingdom

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Permanent

Job VacancySenior Azure Data Engineer

Rise Technical Recruitment Ltd
Published on

£60k-67k
Streatley, England, United Kingdom
Senior Azure Data Engineer Thatcham (Hybrid, Minimum 2 Days Per Week Onsite) Commutable from Reading, Basingstoke, Newbury, Andover and surrounding areas. Up to £67,000 + 10% Non-Contributory Pension + 29 Days Holiday + Bank Holidays + Hybrid Working + Excellent Benefits Are you an experienced Azure Developer with strong Python skills who wants full ownership of greenfield cloud projects, the opportunity to shape technical direction, and the chance to help upskill a growing team within an ambitious and rapidly expanding data division? This is an excellent opportunity to join a collaborative and fast-growing data team within an established research organisation that is investing heavily in cloud technologies, analytics, and modern data platforms. Having expanded significantly in recent years, the division offers genuine opportunities for progression, continuous learning, and exposure to the latest technologies. As the organisation continues its transition towards a more data-driven future, you'll play a key role in delivering Azure-based solutions from concept through to deployment. You'll have the autonomy to take ownership of projects, influence technical decisions, and determine the best approach to delivering high-quality solutions. Alongside hands-on development, you'll act as a senior Azure specialist within the team, helping to raise technical capability and sharing knowledge with colleagues. This role would suit a self-starter who enjoys solving complex problems, communicating with stakeholders, and taking responsibility for the full project lifecycle. The Role: *End-to-end ownership of Azure cloud and data projects *Design and development of scalable Azure-based solutions *Building integrations, APIs, ETL processes and data pipelines *Working closely with stakeholders to deliver business-critical products *Supporting and mentoring colleagues on Azure best practice *Delivering greenfield projects using modern cloud technologies The Person: *Strong commercial Azure development experience *Excellent Python development skills *Experience delivering projects from design through to deployment *Strong communication and stakeholder management abilities *Self-motivated and comfortable working with a high degree of autonomy *Background in cloud, data engineering, or analytics environments Reference Number: BBBH279045 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
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Permanent

Job VacancyData Governance Manager

Nexus Jobs Limited
Published on

£75k-90k
London, England, United Kingdom
Data Governance Manager Company Description Our Client is an international bank with offices in Central London. They are now looking to recruit a Data Governance Manager with at least 5 to 10 years proven expertise ideally from a banking environment. Role Description This is a full-time role for a Data Governance Manager. The Data Governance Manager will be responsible for the day-to-day management of data governance initiatives and developing policies and procedures to support data quality and master data management. The Data Governance Manager will also collaborate with the business intelligence team to ensure that data management and analytics requirements are met. This is an on-site role located in London. Qualifications Data Governance, Data Quality, and Master Data Management skills Experience with data management and developing policies and procedures Strong analytical skills with the ability to interpret complex data Experience collaborating with cross-functional teams A Bachelor's degree in computer science, information management, or related field is required Professional certification (e.g. CDQM) in data management or related field is desired This is an exciting new position for this bank. This a hybrid position with at least 3 days in the office in Central London. The salary for this role will be circa £75K - £90K. Do send your CV to us in Word format along with your salary and notice period.
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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness

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