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PMO Support Office - RAID Specialist Our purpose is to make the world more sustainable by building trust in society through innovation. As a PMO Support, you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service. We are looking for a PMO Support Office to join a dynamic PMO team that is evolving with a large programme change. Your role will involve... Examples of tasks: * Ensure accurate tracking and reporting of all relevant RAID Logs/ Trackers * Facilitate brainstorming sessions and work with stakeholders to identify potential risks, issues, assumptions, and dependencies, and then assess their likelihood and potential impact. * Ensure consistent RAID management standards are applied across the portfolio and provide assurance that controls are robust, realistic, and aligned with the overall governance framework. * Identify opportunities for process improvements and implement better tools and systems (e.g., Jira, Excel) for managing and reporting RAID data. * Prepare and present professional-quality reports, dashboards, and insights for various governance forums (e.g., project boards) to keep stakeholders informed of key challenges and decisions * Provide RAID support to Program staff as required. * Support the PMO with general day-to-day project/service activities as listed within the PMO Charter. Key skills and experience: * RAID knowledge and effective management * Strong analytic skills * Effective Communication skills - written and verbal * Stakeholder Management * Attention to detail * Software proficient- Excel and SharePoint * Adaptability - Ability to work under pressure in fast-paced, evolving environments and adapt to changing project needs Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

At CGI, we are shaping the future of responsible, scalable AI, helping organisations unlock measurable value, transform decision-making, and reimagine customer experiences. As an AI Specialist within our AI Practice, you will play a pivotal role in designing and delivering innovative AI solutions that solve complex business challenges across industries. Working at the heart of our UK & Australia business, you will turn emerging technologies into practical, high-impact outcomes, guiding clients from strategy through to deployment. Here, you will take ownership of meaningful work, apply creative thinking to real-world problems, and be supported by a collaborative community committed to delivering secure, ethical, and forward-thinking AI solutions. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Our teams operate within a flexible hybrid working model, however on-site requirements vary by project, so the ability to travel as required to meet client needs is essential.

Job Title: Telecoms Helpdesk Engineer Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum (depending on experience) Job Type: Full-time / Permanent Working Hours: 40 hours per week between 8am-6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a Comms Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Responsibilities: Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues. Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults. Support partners with router, firewall, VLAN, QoS and basic networking changes (within defined scopes). Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools. Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience. Escalate complex issues to senior engineers with detailed technical notes and findings. Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps. Collaborate with internal teams - Including IT and Field Engineering - to ensure seamless service. What we're looking for: Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Salary of £28,000 - £32,000 per annum (depending on experience). Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. Birthday day off. Additional day off for personal life milestones. "Give Back Day" for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

At CGI, we’re transforming how people interact with digital services that truly make a difference. As a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.

ERP/WMS Operations Systems Specialist Poole, Dorset £35,000 - £40,000 + Bonus + Extensive Benefits Package This is an excellent opportunity for a systems specialist with a background in distribution or warehouse technology to drive a major business transformation. If you enjoy bridging the gap between software configuration and physical logistics, this role offers the chance to lead the implementation and long-term management of a group-wide ERP and WMS ecosystem. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this varied role, you will initially lead the gathering of functional requirements, translating warehouse needs into system specifications. You will manage the configuration of warehouse rules, labelling setups, and handheld device integrations. Post go-live, you will take full ownership of system administration and maintenance across all group facilities to ensure technology aligns with live workflows. The ideal candidate will be a proactive problem-solver who is comfortable being "hands-on" in the warehouse. You will have experience with ERP/WMS platforms (such as Acumatica or SnapFulfil) and a strong understanding of distribution environments. Your ability to configure systems and troubleshoot hardware integrations will be key to aligning IT capabilities with operational needs. This is a fantastic opportunity for someone with previous system support experience, working within warehouse operations, to act as the vital primary liaison between technical IT teams and operational staff. The Role: Lead requirement gathering and translate workflows into system specifications. Setup WMS rules, labelling systems, and handheld scanner integrations. Manage functional testing and lead User Acceptance Testing (UAT). Provide ongoing troubleshooting and system maintenance across all group sites. The Person: IT support experience within distribution, warehousing, or WMS consultancy. Strong grasp of warehouse processes, rules, and hardware integration. Familiar with ERP/WMS platforms; SQL or API knowledge is highly desirable. Ability to effectively bridge the gap between technical and operational teams. Reference Number: BBBH268120 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

***SC CLEARED*** User Researcher 6 Month contract initially Based: Remote/Max 1 day per month Rate: Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a User Researcher to join the team. The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. Key Responsibilities: As a User Researcher you will be accountable for: ? Managing the User research team and assume responsibility for outputs/deliverables ? Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes ? Ownership of the SME Customer Research Panel - recruitment, engagement and controls ? Designing and conducting usability research both online and in the field and provide recommendations for improvement ? Serve as a member of a team that acts as a 'repository' of research-based usability knowledge ? Work with project Stakeholders and team members to test business requirements using the most appropriate method ? Lead, develop and motivate the User Research Team ? Determine user needs by conducting in-depth analysis across a range of research practices ? Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers ? Manage and develop other researchers to assure and improve research practice ? Lead moderated user testing and workshops. ? Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate ? Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first ? Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) ? Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements Key Skills & Experience: ? Usability moderating (all types, particularly one-on-one) ? Experimental design ? Test method selection ? Statistical/qualitative/quantitative analysis ? Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: ? Excellent communication and presentation skills, both written and oral ? Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners ? Proven experience of mentorship and management skills ? Proven experience of effective time management of self and others ? Ability to impact assess workload and manage delivery expectations and deadlines appropriately ? Choose appropriate methods and advise on application of research methods to assure best practice ? High level of customer focus and understanding of customer needs ? Experienced in usability test moderating (all types, particularly one-on-one) ? Participant recruiting/screener creation ? Proven experience of managing, executing and analysing usability test sessions ? Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services ? Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change ? Precise and high attention to detail ? Be passionate about uses of information architecture/usability/accessibility. ? Experience within a research and digital environment. ? Uses strategic insight and aligns user research activities to inform decision making and action. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Global Resilience Risk Specialist Technology Risk Lead Global Operational and Resilience Risk (ORR) is a sub function of Group Risk. Its purpose is to make sure the bank understands, and is in control of its non-financial risk position. In addition, the function provides resilience risk stewardship to global businesses, functions and entities we operate in. This is achieved through: Completing analytical assessments and opining on the control environment of the First Line of Defence (1LOD) within Businesses Constructive challenge to the global businesses and functions on their control environment and assessment of risk Oversight of emerging risks, strategic business initiatives and local change activity and new/materially changed products Analysis of risk exposure across all bank operations and territories to inform capital management and stress testing requirements Completing thematic reviews and aggregated reporting of the Non-Financial Risk profile of the bank Responsibility for the implementation of a Risk Management Framework (RMF) that sets out governance, policies and practices to proactively identify, assess, measure and report on, mitigate and control operational risk exposures associated with the businesses and operations at all levels of the organization. The role holder will maintain close working relationships with the wider ORR team, locally, globally and globally Key Accountabilities: The role holder will have global responsibility for: Leading the deployment of deep subject matter expertise around technology risk globally Providing issues, event and incident oversight, including specialist oversight of technical controls globally Supporting country and global ORR Managers with all technology risk related queries Providing advice, guidance and challenge to senior businesses, functions and entity management, ensuring robust opinion is provided through global governance Recommending risk appetite thresholds for technology risk, and oversee risk appetite monitoring Providing guidance and support with policy writing, owning and monitoring compliance with a comprehensive set of clear and concise policies that outline the key principles and minimum requirements applicable to the management of technology risk Engaging with risk owners, control owners and risk stewards to ensure technology risks are managed in accordance to policy Overseeing compliance, for example, through the Risk and Control Assessment process, Top Risk Assessments and Incident Management process Promoting and developing technology risk awareness and risk management culture in order to ensure that the material risks are both evident and effectively managed Identifying any concerning trends and challenging the business to address these Leading on defining the risk and control library, including minimum control standards, with input from Risk Owners, Business Service and Control Owners, specifying key risks and key controls Recommending RCA scoping for technology risk controls and challenge where this is not appropriately applied in the RCA Driving appropriate governance for technology risk across key stakeholders and senior control owners Reporting on risk and control profile, including impacts of external environment changes, emerging risks and changes to the business strategy Monitoring the local external environment to get early sight of emerging risks and provide detailed guidance on controls required to mitigate against them Providing technical guidance to support development and completion of ORR and regulatory reporting obligations (e.g. RAS, top & emerging risks, risk profile reporting, RMM, Board reporting where relevant, etc.) Ensuring any concerns with key controls and material change programmes, relevant to technology risk, are understood and escalated as required Leading regulator and audit engagement pertaining to technology risk; ensure regulatory compliance for technology risk and timely completion of audit actions and findings Support training and capability uplift across ORR to ensure robust understanding of Technology risk. Requirements: Strong leader with the ability to influence at the senior levels of the organisation Expert level of technology risk management knowledge and relevant deep experience in this field Comprehensive knowledge of the internal control environment Ability to communicate effectively, building strong relationships and influence senior internal and external stakeholders Comprehensive knowledge of the external environment (threat, regulatory, geopolitical, competitor, technological landscapes) A change agent who challenges the status quo constructively and positively, leading relevant strategies that enable safe growth of the bank An advanced degree preferable in relevant discipline (e.g. Masters, Doctorate etc.) Location: Kraków The Client will consider candidates from France, Germany UK etc… to work remotely whilst we are in a Pandemic and probably 2 days a week in Krakow after that point. Salary will be in the range of Euros 75K – Euros 95K. Do send your CV to us in Word format along with your monthly salary either in Euros or PLZ.

Braze Specialist 6 Month contract initially Location: Hybrid - Max 3 days p/w onsite in Reading Rate: £450 - £500 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Braze Specialist to join the team. Key Responsibilities: * Drive next-gen customer engagement strategies using Braze * Work with cutting-edge CEP, CDP, and multi-channel marketing tech * Deliver high-impact lifecycle programs at scale - Develop, execute, and optimise Braze campaigns, Canvases, and segmentation. - Implement advanced Liquid scripting for personalisation. - Integrate Braze with internal/external systems using APIs and Webhooks. - Collaborate with engineering teams on SDK implementation across Android/iOS/Web. - Define event-based triggers and data flows in collaboration with CDP teams. - Build multi-channel user journeys (Push, Email, In-app, SMS). - Monitor, analyse, and improve campaign performance. - Ensure high-quality HTML/CSS email builds and deliverability best practices. - Partner with marketing and product teams to define engagement strategy. - Maintain documentation and ensure adherence to compliance and GDPR. Key Skills: Strong hands-on experience with Braze (Canvas, Campaigns, Segmentation, Liquid scripting) - Expertise in customer engagement platforms and lifecycle marketing - Proficiency in Liquid for dynamic content personalisation - Experience with APIs and Webhooks integration - Understanding of CDPs, data ingestion, and event-based triggers - Knowledge of mobile/web SDK implementations for messaging - Experience with segmentation and multi-channel orchestration - Campaign analytics and optimisation skills Desirable skills/knowledge/experience: - Strong HTML/CSS and email rendering knowledge - Excellent communication skills and client-facing experience This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

QA Specialist - Project Support – 12 month Fixed Term Contract Our Client is looking to recruit a QA Specialist with at least 5 to 10 years expertise within a clinical environment. The Client is based in Stevenage Hertfordshire. The salary for this position is in the range £45K - £50K. Please send your CV to us in Word format along with your salary and availability.

Job Title: Senior IT Helpdesk Technician Location: Pencoed, Bridgend, South Wales Salary: £28,000 - £35,000 per annum (experience depending) Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities: Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices. Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution. Lead root cause analysis and implement long-term solutions to recurring issues. Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments. Maintain and improve internal documentation, processes, and knowledge base articles. Deliver on-site support for critical issues and project work as required. Collaborate with junior technicians to mentor and support their development. Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality. Stay up to date with emerging technologies and recommend improvements to systems and processes. What we're looking for: Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment. Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems. Excellent troubleshooting and diagnostic skills. Strong communication and interpersonal skills, with a customer-first mindset. Ability to work independently and manage multiple priorities. Full UK driving licence required - travel to client sites is part of the role. Benefits: Competitive salary of £28,000 - £35,000 per annum (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Senior IT Support Engineer, Senior IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

Role Title: User Experience Engagement Lead Location: Reading - Hybrid 50/50 Duration: 11/09/2026 Rate inside Ir35 £519.10 MUST BE THROUGH UMBRELLA Role Description: The User Experience Engagement Lead is responsible for understanding, measuring, and improving the end to end colleague experience across all Workplace Technology domains - Endpoint, Productivity, Identity & Access Management (IDAM), Hardware, and Collaboration. This role acts as the voice of the user within the technology organisation, ensuring that services are intuitive, accessible, and continuously improving. Through structured engagement, insight gathering, and targeted communication, the User Experience Engagement Lead helps each domain shape services that meet real user needs and drive adoption, satisfaction, and productivity. Key Responsibilities Expectations 1 User Insight & Experience Measurement * Lead the design, delivery, and analysis of user surveys, polls, and feedback loops across all Workplace Technology domains. * Map and maintain user experience journeys for Endpoint, Productivity, IDAM, Hardware, and Collaboration services. * Identify pain points, unmet needs, and opportunities for improvement through qualitative and quantitative insights. * Partner with domain owners to translate insights into actionable enhancements, backlog items, and service improvements. * Track experience trends over time and provide clear reporting to leadership and product teams. 2 Engagement & Communication * Develop and deliver communication campaigns that support awareness, adoption, and understanding of Workplace Technology services. * Create engaging content for Viva Engage, internal channels, and digital platforms to promote updates, tips, and success stories. * Tailor messaging to different user groups, ensuring clarity, accessibility, and relevance. * Support change and adoption activities for new features, tools, and service improvements. 3 Experience Advocacy & Collaboration * Act as a central point of coordination for user experience across all Workplace Technology domains. * Champion user‑centred design principles and ensure they are embedded in service lifecycle activities. * Facilitate workshops, listening sessions, and focus groups to deepen understanding of user needs. * Work closely with Product Managers, Service Owners, Support teams, and Communications to ensure a consistent, high‑quality experience. * Provide guidance on tone, messaging, and user‑friendly approaches to technical content. 4 Continuous Improvement * Maintain a clear view of experience‑related risks, dependencies, and improvement opportunities across domains. * Support the development of experience KPIs, success measures, and dashboards. * Contribute to the evolution of Workplace Technology's operating model, ensuring user experience is a core pillar. * Benchmark against industry best practice and bring fresh ideas for engagement, measurement, and communication. Please send latest CV Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

***SC CLEARED*** Desktop Support Engineer 6 Month contract initially + Extensions Based: Gloucester - F/T Onsite Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer to join the team. Your responsibilities: * Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. * Managing incident queues * Handling calls with Customers, VIP user management * Vendor management * Responding in a timely fashion to reactive or proactive incidents * Recording and documenting incident tickets * Monitoring Phones, emails, Microsoft Team chat for any incoming incidents * Management of Win-10 devices (MMD - Microsoft Managed Devices) * Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. * Antivirus Management (Defender/McAfee) * Device movement from one desk to another as per requirement/project requirement. * Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection * Help creating any technical project documentation, reporting and manuals * Building & deploying workstations (Laptops/Desktops) with the standard approved image * Providing Tech-Bar support for users queries/technical resolution. * Hardware Asset and CDM Management * IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. * Managing the IT kit retirement and moving the device to disposal area. * Printers - providing primary support including replacing consumables. * Active Directory group management, account unlocks and password resets. Key Skills & Experience: * Experience to troubleshoot issues on Windows 10 Operating systems. * Knowledge in Installing configuring Starlink satellite network devices * Experience in configuring iPhone/iPad * Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal * Knowledge in new Microsoft Team creation in Teams admin portal * L1 Support knowledge of Application & SharePoint * L1 support troubleshoot office Apps. * Should have effective communications skills * Ability to multitask and time management skills * Should have Customer Service experience * Proven strong written and verbal communication and interpersonal skills. * Self-motivated and willingness to learn * Proven ability to work well with technical and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and Root Cause Analysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge on supporting conference room devices * Knowledge on managing cloud printing * Managing asset inventory. * Desktop support experience on Microsoft Managed desktop environment * ITIL certifications or process knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

The Deputy Director of Digital Content and Publishing plays a critical role in ensuring all our statistics are published in a timely and accurate manner and that our information products are of high-quality, meeting user needs. The role requires working closely with colleagues across the organisation to ensure an aligned vision for the website and our other digital and data channels, which is informed by users and uses evidence to continuously improve. You will be joining at an exciting and pivotal time as we roll out our new ONS website and content management system. As Deputy Director you will be the overall service owner for the ONS website and our broader web estate. You will be accountable for the phased implementation of our new website and content approach, set the requirements for our digital products and tools, including data visualisations, and lead across teams to transform our data dissemination in the context of increasing use of AI. We are looking for an inspiring and collaborative leader with experience of delivering complex digital change with users at the heart. This role is a fantastic opportunity to demonstrate your expertise in digital and content transformation, with an ability to bring together digital and communications disciplines to measurably increase impact with audiences. Key Responsibilities: Leading the strategy for the ONS website and our external digital and data channels, working closely with colleagues in Digital Services and across the organisation to ensure alignment on vision. Using your knowledge of the evolving digital and AI communications landscape to set the requirements for the ONS website, digital and data tools, ensuring product and design decisions are driven by user research and insight. Championing, embedding and further developing user-led content and data standards and approaches and leading colleagues from multiple disciplines through this change, including culture change. Overseeing a quality publishing service, building collaborative relationships with statistical, digital and communications teams to deliver accurate, timely and high-quality data, statistics and visualisations that meet user need, with performance evaluated. Shaping our approach for Census 2031 dissemination, ensuring readiness for high-quality outputs and statistical and data products. Bringing your personal influence to drive a culture of continuous improvement for impactful content delivery by monitoring, measuring and reviewing, and identify opportunities for automation and more effective and efficient working across the organisation. Accountable for an annual budget in the region of £5m including a team of around 70 colleagues located at our Newport, Fareham, London, Darlington and Manchester offices, and contract and supply management in the digital/web technology field. Leading across, and collaborating closely with, colleagues in the Communications and Digital Publishing directorate to ensure a common user-led approach and integrated planning, with specific accountability for ensuring audience insights are amalgamated and inform our decision making. Being held to account for effective and visible leadership in support of our ONS People Plan, including providing clear direction and support to teams, creating an agile, inclusive work environment that encourages diversity, collaboration and empowerment, and supporting professional development. Support the Director of Communications, Engagement and Digital Publishing in the regular review of resources against priorities, delivering sound financial and resource management, maintaining clear delivery objectives, proactively managing risk and planning for future skills needs. For more information, please refer to candidate pack attached.

This role is part of the Networks and Infrastructure (N&I) team within the Home Office, which is responsible for delivering and maintaining the organisation’s core infrastructure. The team handles a diverse range of systems, concepts, and technologies. This includes public cloud infrastructure deployment and management and Windows & Linux server technologies. They also manage server and service monitoring, infrastructure as code, immutable infrastructure, automation and serverless compute as well as public cloud provided services across several major public cloud vendors. The team collaborates extensively with other traditional infrastructure teams for connectivity and services as well as application teams to move legacy workloads to the cloud. This post offers the opportunity for skilled, ambitious applicants to work with a range of these technologies, particularly in public cloud, to develop their skills and career in Infrastructure Engineering within a large enterprise environment. Key Responsibilities Your main day to day responsibilities will be: Building, configuring, transitioning, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions. Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made. Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users. Investigating faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures. Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service. Using logical designs created by technical architects and required standards, methods and tools (including prototyping tools where appropriate) to build infrastructure solutions. Working Pattern This role is available on a full-time basis with the option of working. This role is also suitable for working hours, with a minimum requirement to work 4days / 29hours per week due to business requirements. Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance. Travel Occasional travel may be required to other Home Office locations on an ad hoc basis. Any associated costs will be reimbursed in line with Home Office policy.

Senior IT Purchasing Administrative Officer Summary Profile: One of key roles within the Digital Transformation (DX) Department is to manage appropriate payment and asset management of purchased IT equipment and services. The post holder will be responsible for reviewing and streamlining administrative procedures within the department as well as continuing to provide administrative support alongside others member of the administration function. Key Responsibilities: To carry out an extensive review of the current administrative procedures within the DX Department and implement appropriate changes, with management approval to internal accounting and procurement process/operation; Responsible for dealing with administrative issues/queries as they arise in a timely manner; Any other task as may be requested by the General Manager in order to meet the operational needs of the business. Organise and attend meetings with vendors - contract meetings with suppliers, assist management providing product details and prices. Research and investigate new office equipment and negotiate contracts (Vodafone, Canon, Dell, Sansan etc.) Purchase, manage and dispose company IT equipment. Place order for IT equipment, allocate devices to users and control/maintain stock, and dispose IT equipment along with appropriate processes. Process payments to vendors. Submit monthly/quarterly cost allocation for mobile device usage/IT services/quarterly expense from Head Office in Tokyo. Organise and assist business trip related such as logistics for visitors and expense claim support, and interdepartmental meetings and training, such as the annual meeting for European IT PIC’s and MS office training for EMEA users. Supervise company mobile phone rollout, lead device related project and have involvement in other projects such as PC rollout. Act as the point of contact in the EMEA for IT device contracts and answer/fix any queries or problems as they arise. Implement and deploy new devices and systems by closely liaising with Head office as well as assisting the team in various Robotic Process Automation projects. Activate, deactivate and change price plan of users’ mobile number. Develop and maintain database Relationships: Frequent communication with vendors Frequent communication with IT representatives in overseas offices. Frequent internal organisation communication Frequent reporting and communication with General Manager/Deputy General Manager in DX Department Cooperate and communicate with DX Department administrative team members Skills/Knowledge: Good basic verbal and written communication skills in English; IT skills – Word, Excel, Powerpoint; Team player with a proactive approach to work; Excellent organisation, time management and prioritisations skills; Expense accounting management knowledge; Basic accounting knowledge. Experience: Solid administrative experience, preferably gained within an IT department; Experience of managing invoice processing. This is hybrid position at the Clients office in St Pauls London. The salary for this role will be in the range £35K - £40K. Please do send your CV in Word format along with your CV in Word format along with your salary.