Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Northampton

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Discover the latest IT & tech jobs in Northampton, focusing on digital marketing and software development.

Your search returns 4 results.
Fixed term

Job Vacancy
Data Protection Officer

VIQU IT
Published on
Audit

1 month
Northampton, England, United Kingdom

Data Protection Officer – 3-month contract – Northampton My Customer is seeking a detail-oriented and proactive Data Protection Officer to join their team. This role focuses on two critical areas: operational support for GDPR compliance , particularly handling Data Subject Access Requests (DSARs ), and ensuring day-to-day adherence to their Information Security Management System (ISMS). Key Responsibilities of the Data Protection Officer: 1. GDPR Compliance & DSAR Handling Act as the main point of contact for receiving, investigating, and responding to Subject Access Requests (SARs) and other GDPR-related requests. Liaise with internal teams to gather the required data, ensure accuracy, and meet legal timeframes. Maintain clear records of request handling in line with regulatory and audit requirements. Provide input on GDPR matters where necessary, without being responsible for policy creation or process design. 2. ISMS Oversight & Compliance Support the ongoing maintenance of the Information Security Management System (ISMS) . Conduct regular checks and reviews to confirm that existing security policies and processes are being followed. Identify gaps in compliance and follow up with internal stakeholders to ensure corrective actions are taken. Assist with evidence gathering and tracking actions for internal audits and external certification reviews (e.g., ISO 27001). Skills from the Data Protection Officer: Proven experience managing GDPR-related activities, especially actioning Subject Access Requests . Familiarity with data protection regulations and handling sensitive information securely. Hands-on experience working within an ISMS framework , ideally in environments aligned to ISO 27001. A methodical and structured approach to compliance verification and policy adherence. Excellent communication skills with the ability to follow up effectively with stakeholders. The Data Protection Officer is required onsite in Northampton, 2 days per week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Permanent

Job Vacancy
Netsuite Solutions Architect

Nexus Jobs Limited
Published on

Northampton, England, United Kingdom

Our Client is a leading company who are looking to recruit a Solutions Architect with extensive Netsuite OneWorld expertise. You will have a degree in Computer Sciences with additional TOGAF or equivalent certifications. Must have technical working knowledge of NetSuite OneWorld Financials platform, including relevant NetSuite certifications. Ideally have at least 10 years experience of system design/architecture in cloud-based solutions including a minimum 5 years in NetSuite OneWorld. Multiple Finance ERP systems implementations – in complex Regional or global brown-field environments. Experience of full software delivery lifecycle including capturing business requirements, developing solutions, user testing & training, post go-live support and optimisation. Experience of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. In-depth knowledge of MS Office toolset including Excel to an Advanced level. Must be a creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality). Have the ability lead initiatives and solution enhancements. With confidence and judgement to plan and accomplish goals. Ability to translate business/operational requirements into effective and efficient systems solutions. Experience to manage conflicting priorities/complex workload. The NetSuite Solution Architect role will require an in-depth knowledge and use of NetSuite’s OneWorld platform in a complex Regional or preferably Global environment - working with established, ‘brown-field’ operations. You must have extensive experience of all NetSuite financial modules is essential, as is their interfacing with other platforms. Based in Northampton, this role will require an element of global travel. Please send your CV to us in Word format along with your salary/daily rate along with your availability.

Contractor

Contractor job
ERP Finance Systems Project Manager

Nexus Jobs Limited
Published on

£500-650
Northampton, England, United Kingdom

ERP Finance Systems Project Manager Our Client is looking to recruit a Qualified Accountant with ACCA with experience of working with and implementing multiple finance ERP systems globally Qualified Accountant with 3-5 years finance operations experience. Developing business case proposals, delivery full lifecycle management, user testing & training, and post go-live support and optimisation. Good working knowledge of leading cloud-based Finance solutions such as Microsoft Dynamics, SAP, Oracle or NetSuite. Expertise of integrating Finance packages with other strategic solutions including CRM and eCommerce platforms. Experience of and/or qualifications in Project Management methodologies such as Prince 2, PMP, MSP and Agile. Excellent knowledge of MS Office toolset including Excel to an Advanced level. The ERP Finance Systems Project Manager role will require an in-depth knowledge and use of leading, cloud based Finance ERP solutions in a global context - combined with sound technology and implementation experience in a global environment. Creative thinker, with the ability to proactively identify areas for potential improvement (process and functionality) Lead initiatives and solution enhancements. Translate business/operational requirements into effective and efficient systems solutions and to manage conflicting priorities/complex workload. Must have excellent communication skills at all levels. Based in Northampton, this role will require international travel. The daily rate will be very competitive. Please send your CV to us in Word format along with your daily rate and availability.

Fixed term

Job Vacancy
Project Manager

VIQU IT
Published on
Business Analyst

1 month
Northampton, England, United Kingdom

Project Manager – 3-month contract – Northampton My Customer is looking for an experienced Project Manager to take ownership of medium to large-scale, customer-facing projects involving multiple concurrent workstreams. This is a hands-on role that will see you working across technical delivery, business change, and user adoption to ensure smooth, successful outcomes. Key skills from the Project Manager Proven experience in managing medium-to-large scale IT/business change projects. Strong organisational skills with the ability to plan, track, and coordinate multiple workstreams. Excellent communication skills, capable of influencing and engaging diverse stakeholder groups. Demonstrable experience in business change management and driving user adoption. Familiarity with enterprise-level IT projects, ideally including infrastructure upgrades, OS deployments, or ERP implementations. Project management qualifications (e.g., PRINCE2, PMP, Agile certifications) desirable but not essential. Key Responsibilities of the Project Manager Lead the planning, execution, and delivery of projects with multiple workstreams, ensuring alignment with timelines, budgets, and quality standards. Manage and coordinate cross-functional teams, including technical specialists, business analysts, and change managers. Oversee stakeholder communication at all levels, ensuring clarity, transparency, and alignment. Drive business change management activities, including user readiness, training, and adoption strategies. Identify and mitigate risks, resolve issues promptly, and keep delivery on track. Ensure that project outputs meet business requirements and deliver measurable value. Key Projects You May Be Involved In: Windows 11 Deployment – upgrading the business to a modern, secure OS. Infrastructure and Network Refresh – delivering a robust, scalable IT backbone. SAP Rise ERP Project – implementing and optimising our enterprise resource planning system. The Project Manager is required onsite in Northampton, 3 days per week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
4 results

Contracts

Contractor Permanent

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Northampton, England, United Kingdom
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Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

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0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

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