Job Vacancy Human Centred Design - User Researcher

In this role, you will support the planning and delivery of user research activities that inform the design and improvement of digital services. Working collaboratively with service designers, product teams, developers, and stakeholders, you’ll help ensure decisions are grounded in evidence and aligned to user needs. You’ll contribute to creating accessible, inclusive, and user-centred experiences that deliver measurable outcomes across complex service environments.



You’ll be part of a collaborative and supportive team where innovation, knowledge sharing, and continuous improvement are encouraged. You’ll have opportunities to develop your research expertise, contribute to best practice, and help embed user-centred thinking across projects and programmes.



• Research & Discover: Plan and conduct qualitative and quantitative user research activities across digital services.



• Analyse & Translate: Synthesise findings into clear insights, recommendations, and actionable outputs for teams and stakeholders.



• Collaborate & Influence: Work closely with multidisciplinary teams to shape service improvements and user-centred solutions.



• Facilitate & Engage: Support workshops, usability testing, stakeholder sessions, and research playback activities.



• Improve & Evolve: Contribute to research standards, continuous improvement initiatives, and inclusive research practices.

Required qualifications to be successful in this role

To succeed in this role, you should have experience supporting or delivering user research within digital environments and a strong understanding of user-centred design principles. You’ll combine analytical thinking with strong communication skills and a collaborative approach to problem solving.



• Experience conducting user research for digital products or services.

• Understanding of qualitative and quantitative research methodologies.

• Experience working within agile, multidisciplinary delivery teams.

• Ability to analyse research findings and communicate insights clearly to stakeholders.

• Knowledge of accessibility, inclusive design, and ethical research practices.

• Strong facilitation, stakeholder engagement, and communication skills.

• Familiarity with tools such as Miro, Mural, Dovetail, or similar research and collaboration platforms.



Desirable:



• Experience working within public sector, GDS, NHS, or regulated environments.

• Understanding of service design and user-centred design frameworks.

• Experience supporting research operations, recruitment, or insight management.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.