Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Cambridge
User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business.
They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance.
Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.
Check out the latest IT & tech jobs in Cambridge, known for its strong focus on research and development in technology.

Job Vacancy
Technical Product Owner
Job Title: Technical Product Owner Salary: £49,000 - £65,500 Location: Cambridge, Hybrid (2 days per week in the office) Contract: Fixed term (12 months), Full-time (35 hours per week) Drive Innovation and Impact in Global Assessment. Join us in shaping the future of education technology. As a Technical Product Owner, you'll be a driving force behind scalable, intuitive solutions that support millions of learners worldwide. This role sits at the heart of our Exam Technology Organisation, where innovation meets purpose, and collaboration fuels progress. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. About the Role We are seeking a Technical Product Owner to play a key role in shaping and delivering technology solutions that support our global assessment operations. Sitting within the Shared Solution Exam Material area of our Exam Technology Organisation (ETO), this role operates across an important product, ensuring that the solution delivered exceed stakeholder expectations and drive meaningful business outcomes. As a Technical Product Owner, you will be the bridge between business needs and technical delivery. You will own the product backlog, define user stories, and work closely with development and UX teams to ensure solutions are intuitive, scalable, and aligned with our strategic goals. You'll also support testing, incident resolution, and agile coaching, helping teams stay focused and effective. This is a dynamic opportunity to influence how we build and evolve our platforms. You'll help define product vision and roadmaps, champion agile practices, and ensure our applications deliver real value to users. If you thrive in a collaborative, fast-paced environment and enjoy solving complex problems, we'd love to hear from you.

Job Vacancy
Library and Archive Controller
Job Title: Library and Archive Controller Salary: £25,200 - £31,800 Location: Cambridge / Office-based (4-5 days per week in the office) Contract: Permanent/Full Time (35 hours per week) We are seeking a Library and Archive Controller to join our dynamic Content Services team, where you will play a key role in managing our Hardcopy Collection of Cambridge books and journals. This diverse role combines administrative and data-driven responsibilities, supporting the maintenance and enhancement of access to both our physical and digital collections. You will collaborate closely with colleagues across the organisation, providing operational support, responding to enquiries, and contributing to research services that inform strategic decisions and projects. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role As the Library and Archive Controller, you'll be responsible for the day-to-day management and maintenance of the Hardcopy Collection. This role combines operational precision with a focus on service and process improvement. Key responsibilities include: Managing book orders from the warehouse and receiving new books and journal publications Shelving items and tracking their location using the designated system Acting as the primary contact for requests, handling enquiries, loans, and returns Maintaining collection integrity by sourcing missing items and managing surplus stock appropriately Ensuring compliance with Hardcopy Collection policies and maintaining supporting documentation and workflows Receiving, analysing, and logging journal archive metadata to support digitisation Coordinating shipments to and from suppliers for scanning, and arranging returns post-digitisation Processing invoices related to journal digitisation and maintaining accurate records
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