Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Cambridge

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

Check out the latest IT & tech jobs in Cambridge, known for its strong focus on research and development in technology.

Your search returns 2 results.
Permanent

Job Vacancy
Technical Product Owner

Cambridge University Press & Assessment
Published on

£49k-65,500
CB2 8BS, Cambridge, England, United Kingdom

Job Title: Technical Product Owner Salary: £49,000 - £65,500 Location: Cambridge, Hybrid (2 days per week in the office) Contract: Fixed term (12 months), Full-time (35 hours per week) Drive Innovation and Impact in Global Assessment. Join us in shaping the future of education technology. As a Technical Product Owner, you'll be a driving force behind scalable, intuitive solutions that support millions of learners worldwide. This role sits at the heart of our Exam Technology Organisation, where innovation meets purpose, and collaboration fuels progress. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. About the Role We are seeking a Technical Product Owner to play a key role in shaping and delivering technology solutions that support our global assessment operations. Sitting within the Shared Solution Exam Material area of our Exam Technology Organisation (ETO), this role operates across an important product, ensuring that the solution delivered exceed stakeholder expectations and drive meaningful business outcomes. As a Technical Product Owner, you will be the bridge between business needs and technical delivery. You will own the product backlog, define user stories, and work closely with development and UX teams to ensure solutions are intuitive, scalable, and aligned with our strategic goals. You'll also support testing, incident resolution, and agile coaching, helping teams stay focused and effective. This is a dynamic opportunity to influence how we build and evolve our platforms. You'll help define product vision and roadmaps, champion agile practices, and ensure our applications deliver real value to users. If you thrive in a collaborative, fast-paced environment and enjoy solving complex problems, we'd love to hear from you.

Permanent

Job Vacancy
Library and Archive Controller

Cambridge University Press & Assessment
Published on

£25,200-31,800
CB2 8BS, Cambridge, England, United Kingdom

Job Title: Library and Archive Controller Salary: £25,200 - £31,800 Location: Cambridge / Office-based (4-5 days per week in the office) Contract: Permanent/Full Time (35 hours per week) We are seeking a Library and Archive Controller to join our dynamic Content Services team, where you will play a key role in managing our Hardcopy Collection of Cambridge books and journals. This diverse role combines administrative and data-driven responsibilities, supporting the maintenance and enhancement of access to both our physical and digital collections. You will collaborate closely with colleagues across the organisation, providing operational support, responding to enquiries, and contributing to research services that inform strategic decisions and projects. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role As the Library and Archive Controller, you'll be responsible for the day-to-day management and maintenance of the Hardcopy Collection. This role combines operational precision with a focus on service and process improvement. Key responsibilities include: Managing book orders from the warehouse and receiving new books and journal publications Shelving items and tracking their location using the designated system Acting as the primary contact for requests, handling enquiries, loans, and returns Maintaining collection integrity by sourcing missing items and managing surplus stock appropriately Ensuring compliance with Hardcopy Collection policies and maintaining supporting documentation and workflows Receiving, analysing, and logging journal archive metadata to support digitisation Coordinating shipments to and from suppliers for scanning, and arranging returns post-digitisation Processing invoices related to journal digitisation and maintaining accurate records

Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
2 results

Contracts

Contractor Permanent

Location
1

Cambridge, England, United Kingdom
0 Miles 100 Miles

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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