Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Manchester

Corndel is seeking exceptional individuals to join our Professional Development Expert (PDE) Team to deliver first class coaching and training for our Level 3 AI- Productivity Champion Programme. To be successful in this role you must be passionate about AI and IT/Technical support and be able to demonstrate its practical and pragmatic uses, which will be evident from your own career journey. This role will support professionals in adopting and integrating AI-powered tools, enhancing digital literacy, and driving efficiency in their organisations. This role requires technical expertise in M365, a solid understanding of AI (particularly Microsoft Copilot), and the ability to coach and mentor learners through our apprenticeship programme. The ideal candidate will have experience delivering engaging training sessions and supporting digital adoption in organisations. You will join a company which is breaking new ground and offering a more intelligent, dynamic, and achievable way of developing people through a world class programme of vocational learning. Corndel delivers a range of programmes, including Leadership and Management, Project Management, Business Administration, Data Professional, Data Analytics, DevOps, Software Development and Fundraising. You will: Manage a caseload of learners, mentoring, coaching and equipping them to develop the technical skills needed to be successful in their roles Deliver comprehensive training aligned to our apprenticeship programme on Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, PowerPoint, and Power Automate. Guide learners in adopting AI-powered features such as Microsoft Copilot, ensuring they understand AI productivity, security, and ethical considerations. Provide training and guidance to learners on how to deliver hands-on digital support, diagnosing and resolving application issues, monitoring system use, and promoting best practices in data security. Coach and mentor learners, helping them build confidence in their digital skills and successfully integrate AI and M365 tools into their role and organisations. Take our theoretical course content and tailor it for each individual learner that you are supporting through regular teaching sessions and workshops Support your caseload of learners to complete all Corndel training material and assessment tasks in a timely manner Ensure that each of your learners is working on their respective qualification, accepts the value of it, is making progress and is actively pursuing it as a means of furthering their career Work with key stakeholders to support learner progress and client delight Ultimately you will be measured on the number of learners successfully completing the qualification, and the satisfaction of each learner and their line manager with the Corndel programme Potential to manage client account relationships from an operational perspective Evidence a commitment to the values of Corndel and an understanding of the transformational impact of education. Responsibilities: Teaching a cohort of learners, guiding them through their programme Ensuring over 85% of learners achieve their qualification(s) on time. Meeting regular milestones for each learner to present a compliant portfolio of evidence. Supporting learners to complete their portfolio within the set timescales and to the highest standard possible. Timetabling and holding one-to-one teaching sessions regularly. Facilitating workshops that engage, motivate and educate the learner. Engaging with the learners’ line managers on a quarterly basis to review progress. Adhering to all compliance requirements for the qualification Supporting the Skills for Business team to engage learners through Maths & English qualification where relevant.