Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Scotland

User support is responsible for providing technical assistance to employees within a company. They also supervise their use of various computer and telephone equipment while taking into account the condition of materials. Their work also consists of carrying out maintenance and installation of computer systems within a company or business. They advise and provide assistance to users by training them in the use of software tools at their disposal. A user support intervenes first in case of malfunctions or incidents on the devices used by directly eradicating the malfunction or redirecting the user to better assistance. Moreover, they propose IT solutions to users in difficult situations with their electronic equipment.

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Your search returns 2 results.
Fixed term

Job Vacancy
Disaster Recovery Specialist

LA International Computer Consultants Ltd
Published on

12 months
Beith, Scotland, United Kingdom

Required: Disaster Recovery Specialist Location: 2 days onsite in either Edinburgh or Glasgow, rest remote IR35 Status: Inside Duration: 12 month initial contract Serve as a champion for Disaster Recovery capability for the AWS hosted platform. Serve as a champion for technical innovation and industry leading tools to support Disaster Recovery Plan. Work with technical teams and other subject matter experts (SME) to guide all aspects of disaster recovery preparedness including procedures, documentation, technical methodology and testing. Informs strategy and drives broad application of project specific execution that assure technical teams adhere to a Disaster Recovery Standard. Subject Matter Expert with influence over IT leadership adherence to Disaster Recovery roadmap and schedule. Work with IT Leadership, IT Risk and BCP teams to keep Disaster Recovery Plan up to date and compliant with changes in both business needs and regulatory requirements. This includes maintaining and updating the Disaster Recovery Roadmap, Standard, Technical Templates, etc. Provide thought leadership to both IT Leadership as well as technical teams in terms of proper methodologies on disaster recovery process, plans and procedures. Integral advisor of DR considerations in all new projects to help define service level agreement and ensure those plans are captured, documented and scheduled for testing LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Permanent

Job Vacancy
HR Advisor

BAE Systems
Published on
Microsoft Office

£46k
Glasgow, Scotland, United Kingdom

Job title: HR Advisor Location: Glasgow - Govan/Scotstoun - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £46,000 (dependent on skills and experience) What you'll be doing: Provide HR support in a manufacturing, unionised, project-based organisation Providing operational advice on a range of people issues; including Absence Management, Talent, Performance Management, Organisational Design and Restructuring and organisational health Act as the first point of contact for all people related issues and support and coach line managers on their people management responsibilities Support the deployment of a key organisational design and restructure programme across the business Supports the analysis of Naval Ships people data, to benchmark and to implement short and long term solutions that improve performance Work closely with and provide to support to HR Managers and report into the Head of HR Your skills and experiences: Essential: Previous generalist HR advisory/Business Partner experience within a large organisation Experience of coaching an influencing line leaders MS Office proficiency Desirable: Organisational design and restructuring experience including redundancy Experience in partnering with business leaders to support the delivery of their people plans Experience in supporting and coaching line manager on cyclical people management activities e.g. reward review, performance management, talent management Benefits: As well as a competitive pension scheme, BAE Systems also offers share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. Naval Ships HR team: You will be part of the Naval Ships HR team who support our Programmes and Functions and Projects. We are currently building 8 Type 26 frigates here in Glasgow and also have two international programmes in Australia and Canada. The team work very closely with their stakeholder areas in a fast paced and challenging environment focused on delivery of a high-quality complex product to cost and schedule for our customers We are currently reviewing our organisation design to ensure that we are fit for the future, and you may have the opportunity to support the development of the overall plan and preparation for the implementation phase of this programme and then follow this through into deployment Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 29 July 2025. Interviews will take place w/c 11 August 2025.

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Frequently asked questions about working as a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

What is the role of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a technician who handles incidents reported by users. It can be any difficulty that users encounter. They must find the flaws and propose adequate solutions to resolve the problems encountered. In other words, User Support comes to the rescue of users to troubleshoot their issues.

How much does a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) charge

The daily rate of a User Support depends on the level of responsibility and industry sector, but on average, it is 270 euros. The average salary of a user support will be £30K per year on average.

What is the definition of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

The User Support position is one of the entry points for novice IT technicians. User Support provides technical assistance to users as its name indicates. First, they search for the source of the problem, failure, errors, bug... To do this, they can connect directly to the user's workstation to fix the issue. Then, they will quickly establish a diagnosis of the anomalies. The user assistant may also be required to intervene remotely to resolve the issue in question, whether by phone, email, or another communication medium. Regardless of the failure, User Support must quickly find ways to solve any type of problem: network, Internet, computer that won't start, connection issues, etc. These are examples of failures that often occur.

What type of mission can a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) handle

The missions of a User Support are numerous. Here are some of the main ones to know: • Receive user requests (problem, breakdown, etc.) • Record reported anomalies (malfunctions, incidents...) • Process requests received following incidents • Ensure follow-up of problem handling (reminders, analysis, consolidation...)

What are the main skills of a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

Taking a User Support position is not an easy task. There are many functions that this expert must perform. Here are the main skills required for anyone who wishes to become a User Support specialist. • Master MS SQL Server databases • Have good technical knowledge (operating systems such as Linux, Mac, Windows... as well as LAN/WAN network protocols, TCP/IP, http, proxy...) • Have good administration skills in software solutions like EDM or ERP

What is the ideal profile for a User Support Specialist (Office, Hotliner, Helpdesk, Workstation...)

User Support is a key position within the firm. It ensures the proper functioning of user equipment. To occupy this position, here are some qualities that a user assistant must have. • Good communicator • Teaching skills • Autonomy • Versatility • Good listening skills • Responsiveness
2 results

Contracts

Contractor Permanent

Location
1

Scotland, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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