Find your next tech and IT Job or contract User Support Specialist (Office, Hotliner, Helpdesk, Workstation...) in Scotland

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an investigative mindset to work through complex problems. This is primarily a home working role so you must be comfortable working independently and managing your own workload. Our preference is for someone who is able to work hybrid and attend our office in Edinburgh at times however we are willing to consider fully remote for the right candidate. Main Responsibilities: Deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with SLAs. Handle inbound and outbound calls with professionalism and efficiency. Diagnose, troubleshoot and resolve software and technical issues, including: Software installation and repair, Microsoft 365 administration (front-end & back-end) Escalate complex issues where necessary and work collaboratively to ensure timely resolution. Maintain and contribute to the Helpdesk Knowledge Base. Test solutions thoroughly to ensure complete resolution for the client. Occasionally assist with Cashroom-related features in our product (training provided; prior experience advantageous but not essential). Skills Required: Experience in a busy helpdesk or technical support environment (software support experience preferred). Strong communication skills, with a confident and professional telephone manner. Ability to work well under pressure, multi-task, and make decisions independently. Windows OS & Microsoft 365 applications and administration Strong problem-solving skills, quick learner, and investigative mindset. Ability to work effectively in a remote or hybrid environment with minimal supervision. Previous experience supporting bespoke or niche software is an advantage. Essential Requirements You are a UK citizen or eligible to work in the UK permanently. A dedicated home office setup that meets DSE compliance standards. You can demonstrate relevant experience in technical support or helpdesk roles. Why Join Us? Fully remote position, or hybrid from our Edinburgh office. Work with a close-knit, specialist team for a niche software provider. Opportunity to develop your technical skills and gain exposure to complex troubleshooting scenarios. Be part of a company where your input truly matters. Remuneration commensurate with experience. Main Benefits: Company pension Work from home Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role.

Required: Disaster Recovery Specialist Location: 2 days onsite in either Edinburgh or Glasgow, rest remote IR35 Status: Inside Duration: 12 month initial contract Serve as a champion for Disaster Recovery capability for the AWS hosted platform. Serve as a champion for technical innovation and industry leading tools to support Disaster Recovery Plan. Work with technical teams and other subject matter experts (SME) to guide all aspects of disaster recovery preparedness including procedures, documentation, technical methodology and testing. Informs strategy and drives broad application of project specific execution that assure technical teams adhere to a Disaster Recovery Standard. Subject Matter Expert with influence over IT leadership adherence to Disaster Recovery roadmap and schedule. Work with IT Leadership, IT Risk and BCP teams to keep Disaster Recovery Plan up to date and compliant with changes in both business needs and regulatory requirements. This includes maintaining and updating the Disaster Recovery Roadmap, Standard, Technical Templates, etc. Provide thought leadership to both IT Leadership as well as technical teams in terms of proper methodologies on disaster recovery process, plans and procedures. Integral advisor of DR considerations in all new projects to help define service level agreement and ensure those plans are captured, documented and scheduled for testing LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

**Platform Engineer, will require onsite working in Scotland** The Senior Cloud Engineer will have broad experience of software development, infrastructure engineering and operations and will understand the goals and strategy behind each project from conception through completion. They will support the development and operation of software through tools, environments and practices and are responsible for underpinning good development processes. This ELK SME adaptation utilises engineering experience as the base skillset but also extends into strong Elastic, Logstash and Kibana experience, allowing change and improvement within the Agency's Logging Monitoring and Alerting implementation of ELK. The role requires a dynamic, highly motivated individual with the ability to work under pressure, and have well developed problem solving skills. You must be an excellent team player, quick learner and self-starter dedicated to maintaining high quality standards. Experience of configuring and maintaining large Elastic clusters ·Experience working with large data sets and elastic indexing best practices. ·Good understanding on Visualisation components and techniques in Elasticsearch. ·Proven experience in performance management and tuning of Elasticsearch environment. ·Strong experience in writing data ingestion pipelines using Logstash and other big data technologies. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our telecoms client is looking for 5 1st Line Support Engineers/Field Engineers to start on the 1st of December 2025. The roles are for 12 months initially with rate £160-200 per day outside IR35. Candidates need to be located in Glasgow/central belt of Scotland. The role is 5 days per week onsite in Glasgow. Please note that successful candidate will have to go through BPSS clearance. Must have technical / professional qualifications: * Proven track record in the installation and support of DC Charger, PDH, SDH, Comtel, Microwave radio technology's DC & AC experienced. * Knowledge of Cisco & Alcatel products. * LAN & WAN Internetworking skills Required skills and experience: * Installation of Networks & equipment (Commtel/SDH/PDH/Radio/Xtran) * Excellent knowledge of routing switching and data networking * IP networking (Wan, LAN, MPLS) * Experience in maintaining monitoring and troubleshooting networks and systems * Exceptional organisation skills * Demonstrable engineering installation & Commissioning experience * Assure/Maintenance activity experience * Excellent written and oral communication skills * Computer Skills (Teams/Microsoft Office) * Able to adapt to a fast-paced environment * Ability to work to the applicable quality standards. Role purpose: - Delivery of excellence for our customer. - To provide a professional field engineering service for provide and assure activities across strategic telecommunications network across Scotland. - To be available for the provision of 24 x 7 x 365 1st line, assure activities and routine maintenance work for our key utilities' suppliers. Working alongside our project engineers on project delivery & assure delivery to achieve the benefits expected by both client and the Vodafone. - Be able to manage risk, ensure quality and health & safety requirements are being met on an individual and team basis. - Hold a technical knowledge of networking principles, having operated in both provide and assure delivery space and have a proven track record of successful technical project implementation across various delivery solutions LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Responsibilities Develop, test, and maintain Python-based software solutions - including the standalone pension calculator- using modern frameworks and tools. Design secure, scalable systems and components following established architectural patterns and development standards. Collaborate with cross-functional teams to ensure solutions meet user needs and strategic goals. Contribute to cloud-based deployments and support ongoing maintenance and fault resolution. Participate in code reviews, prototyping, and knowledge sharing to uphold quality and support team development. Translate user stories and specifications into detailed technical designs and implementations. Embed security controls and ensure compliance with information security standards throughout the development lifecycle. Continuously improve development processes by identifying deficiencies and supporting optimisation initiatives.